Morris Furniture

We purchased a sectional that one year later was quickly wearing, so we contacted Morris FurnitureThey have not been very responsive
Sectional (with delivery and sales tax) was $2,with a credit card and was delivered on 4/14/Lazy Boy Manufacturer: 2) Reese armless chair #***1)Reese corner wedge #***1)Reese RAF power recliner #***1)Reese LAF power recliner #***Salesperson *** *** *** *** ***, ***, ** (This store location was not available in dropdown to select)
4/7/Called customer service to advise of issuesSpoke with *** *** who asked to be sent picturesWe emailed pictures the same day and said the following: "The fabric on the seats and arm rests has worn to the point of being smooth, whereas before it had some textureThe fabric on the recliner seats has also become "wrinkly" instead of nice and smoothI understand wear and tear, but I would expect the wear it has shown in 10-years not y

On July 10, I had a licensed mold inspector come out and test the mattress for moldHis inspection revealed that there is mold in the mattress
On July I had a new mattress delivered to my houseI noticed a mildew smell coming from the mattress when it was deliveredI was told all new products have an order it just need to air outside of the plasticThe mattress is uncomfortable, and not a firm mattress as requested I went into Ashley Furniture Store in Florence KY and spoke to the sales man who handled my purchaseI told him I wanted a different mattress, or a refund of my moneyHe said he could not give me a refund, and that I had to contact customer serviceI call customer service on July 9, and told them what had happenedI was told that I had to sleep on the mattress for daysI slept on the mattress nights Each morning I woke up with respiratory problems and aching all over I have not slept on this mattress since Friday July 6, and have n

Customer service regarding purchase and delivery of
furniture that did not happenDifficulty resolving complaint at store level
I purchased a bed frame (headboard, footboard and rails) and two night stands They were to be delivered before the holidays, only one nightstand was delivered and the bed never did comeWhen we went into the store to resolve the issue, the floor manager was unwilling to meet my priceWe were $off my original purchase and he let me walk for $It was not the money but the way he handled the complaint and my desire to gain a satisfactory result from all the issuesI waited three times for delivery only to have them not show up with my merchandiseI had originally spent over $in my original purchase and this was to be the second purchase
It was not the money it was the attitude that he wasn't going to resolve the issue and his treatment was very unsatisfactoryI will never shop there again, but I just wanted this to be on their record

The specific complaint, unable to exchange / return damaged / defective couch and reclinerWe were contacted on Mar27, for delivery on MarWe were contacted again by *** *** on Mar28, order ready with a balace dueWe contacted retailer and explained the furniture was paid in full on Jan2017, Mr*** seem to feel more necessary to explain his work history instead of bringing a resolution to his total confusionWe were contacted Mar29, again for delivery conformationMar30, furniture delivered as promisedDiscovered damages / defectives AprContacted retailer four times Apr2, without a return callNot until we called again on Apr11, did the retailer agree to have a technician come to service furniture on AprOn Apr18, the technician agreed the furniture is / was damaged and retailer would be in contact with the repairs proceduresI shared with the technician then, I was not interested in repairs, we bought new furniture and we wanted to e

We purchased a sectional that one year later was quickly wearing, so we contacted Morris FurnitureThey have not been very responsive
Sectional (with delivery and sales tax) was $2,with a credit card and was delivered on 4/14/Lazy Boy Manufacturer: 2) Reese armless chair #***1)Reese corner wedge #***1)Reese RAF power recliner #***1)Reese LAF power recliner #***Salesperson *** *** *** *** ***, ***, ** (This store location was not available in dropdown to select)
4/7/Called customer service to advise of issuesSpoke with *** *** who asked to be sent picturesWe emailed pictures the same day and said the following: "The fabric on the seats and arm rests has worn to the point of being smooth, whereas before it had some textureThe fabric on the recliner seats has also become "wrinkly" instead of nice and smoothI understand wear and tear, but I would expect the wear it has shown in 10-years not y

Poor customer service, failure to deliver on the date that was given
I purchased a large sectional on 2/26/2017, costing over $On this date the sales rep said that the earliest we could PICK UP our purchase at the Florence, KY location would be on 3/15/And we could deal with that so we went ahead and made arrangements for this to happen and counted down the days until we will have a couch! Today 3/14/17, I called my sales reps number, which happens to just be anyone in guest services number, to make sure everything will be there tomorrow and to let them know an approximate time that we will be thereI was then informed from a guest service representative that our sectional is actually at the warehouse in Fairborn, Ohio, and not going to be delivered to the Florence location because my account has a balance for delivery and that needed to be paid firstI never said that we wanted the couch to be delivered to our home, and never agreed to thatI got out the paperwork and

Warranty worth NOTHING To all my friends and family DO NOT!!!!! I repeatDO NOT shop at Ashley Morris furniture They're warranties aren't worth anything This is the WORST furniture place I have ever had to deal with Long story short couch recliner breaks Set appointment for them to come out Wait weeks Then they won't replace it but they will order the part then TRY and fix it OkMonths go by and still no partNumerous phone calls made---nothing they can do FINALLY after not having a functional couch for MONTHS the part comes in We schedule for a team to come out to fix it Scheduled tomorrow afternoon ONLY to receive a call today saying we have to schedule a date for the part to be dropped off to the house and then have the team scheduled to fix it come out So basically....we have reorganized our schedule, doctor appointments for NOTHING So now we wait some more when asked to speak to the BIG WIG I am told he doesn't speak with customers PROFESSIONAL---NOT So please share this with EVERYONE you know DO NOT SHOP AT ASHLEY MORRIS FURNITURE unless you want overpriced furniture with a warranty worth nothing and a whole lot of aggravation and wasted time #thisisridiculous

I purchased a living room set and a bunk bed at the same time to get my interest free and told my sales rep that I was not giving the bunk bed to my
Daughter until Christmas he said that's fine no worries at all that will be fine well I went Christmas Eve to put it together for her and main pieces are broke on the bed so I call Morris home store to get the pieces which the did send but one piece was the wrong piece so I called again they said they would knock $off the bed and send me the correct piece that was weeks ago I just called this morning they tell me it haven't even shipped out yet mind you I was told to business days I would have the pieceMind you this was my year olds main present for Christmas and she is devastated that still that her and her friends can not use the top bunk due to the piece I am still missing

I have different broken couches sent to my homeYet to find a resolution with the company
On 10/15/I had couches delivered to my homeOne of the couches (loveseat) was broken and did not reclineThe recliners are electricThe company sent a tech out to look at the broken loveseat and the tech stated "the motor was burned out"The loveseat was brand new
I talked with the company and they stated they would send me a new loveseat on 12/21/On that date a new loveseat was deliveredThat loveseat also did not work
I talked with the company again told them the issue and they stated they would send me a new loveseatOn 12/23/a new loveseat was delivered to meThat loveseat also did not work
I talked to the company again and told them the problem again and they said again they would send me a new loveseatOn 12/31/a new loveseat was delivered to my home and once again it did not work
I went into the store and talked to the store manager and she stated

Morris advertised one offer through mail, email, online and sales reps and changed the requirements when it came to pay out
In response to Morris promo which offered free furniture if Ohio voter turnout hit 69% we purchased $4,worth of furniture on November The promo ran from October through November 7,We received a mailing and saw a YouTube videoAll promotional materials stated the payout would be based on Ohio voter turnout in the November 8, electionIf voter turnout reached 69% anyone who spent $or more would get their furniture for freeMy family visited the store twice to make our furniture selectionBoth visits we worked with *** *** assistant manager of the storeBoth visits *** told us about the free furniture offer and the 69% turnout requirementWe made our purchase of $and *** explained we would get everything less the added protection plan back if voter turnout hit 69%Our anticipated promo refund was $On Wedn

product under warranty, hasn't been fixed has been weeks, with no plan to resolved soon
On January, a technician came to my house because I put in work order for my armless love seat The loveseat has spring issues which also caused the cores to become flattened I've had this couch for less than on year and it's still under warranty The technician said he would let Morris Home Furniture know so they can put the order in for the parts and should be delivered within 5-business days
I called the customer support number the end of January because I haven't received a call with an update or anything, only to be told to that the parts weren't ordered because of a system communication error I was then assured that the parts were going to ordered that day, and it would take 5-business days
Around the 10th of Feb, I called for an update, I was told that the parts weren't ordered until Feb, and it was going to take 10-business for the parts to arrive to the w

Complaint: ***
I am rejecting this response because: Prior to the foundation repair, two staff members of Centex walked through my house upon request There was no leak or any water out around the house I showed them, the location of pipes around the house After the foundation repair, I received notification from your staff members that one of my pipes was broken by Centex, that I should pay for it, and my family and I went without hot water for weeks I've just received another message on my answering machine, from a staff member that Centex's warranty is not going to be honored if any problem occurs to the house requiring Centex to come out to do another repair I am not satisfied with this deceptive practice in business I have paid $4,to reroute the plumbing system that Centex broke during work I paid more than half down payment prior to the foundation repair, a total of $4, I am continuing to pay Centex $monthly as an in house deal and will pay in full soon Yet, I have only received reports of pipe and lines that were broken I need to be reimbursed for the money spent on repairing the pipe and for the trouble my family and I are going through
Regards,
*** ***

Deliviery date was set 3+ times Purchase was made in October Items have not yet been delivivered
Myself and my mother (*** Bryan) Purchased a piece living room set, a piece sectional, and a bed frame and bedside table All of these sets were purchased on separate dates I set the deliviery date up for december 3rd It was confirmed december 1st On the second of december I was notified that the shipment was not coming Then I was called back and told only a portion was coming (the piece living room set) and the sectional had not been made Then my mother notified me that they had called her and told her that the sectional had been delivered to someone elses house and that was the true reason it wasn't delivered So a portion of my sectional was actually delivered Since then I have set up different delivery dates for the remainder of the furniture and they have all been canceled by morris furnitre for various reasons and rescheduled This is unacceptable

I ordered a new couch in May which was brokenI called that evening and it has been months now and it is still not fixed
I ordered a new couch in May - the couch when it was delivered was brokenMorris said it would send out a repair person to fix itThey came out and said it needs a partMorris ordered the part and waited for the repair guy again and when he came out it was the wrong partCalled Morris who ordered the part again - wrong part againCalled Morris again - ordered part - wrong part againMind you between Morris ordering the part, having the repair company call and schedule a date - there are about two weeks between thisWe have had to stay home during the hour window for the repair person each time taking off work and loosing incomeAfter repeated calls to Morris asking them to just replace the couch so we could have a working couch I have been treated with disrespect and coldness towards our situationI have never been able to speak to anyone except

We purchased a sectional couch from Morris Furniture on 12/29/ We filed a complaint within the year warranty period and continue to fight
The couch we purchased from Morris Furniture on 12/29/experienced problems with the cushions internally and structural problems with the furniture A complaint was filed and we eventually had an employee from Morris out to confirm the couch did not meet a satisfactory warranty period Since the complaint was filed around October of 2016, Morris Furniture has done everything possible to delay and complicate the issue I have repeatedly attempted to speak to the manager "***" about the issues and he will never take my call or return my messages After failing to refund our money or give us a store credit, we finally managed to get Morris out to pick up the couch in sections in an attempt to replace the cushion interiors We have received two of the sections back and the cushions are terrible! At this point we just want our mon

I purchased a sectional sofa form Morris home furnishingsIt was delivered on 12/10/When it arrived it did not have the feet for itI agreed to accept the couch and the delivery rive contact his supervisor who told him they would order the feet and send a technician to install them by 12/13/No one contacted me by the 12/so I called themI was told by the representative on the phone she didn't see any order for the feet.She told me she placed an order for them and I would be contacted and a technician would come and install themI waited ,again, and never was contactedI called again on 12/22/and the representative told me she didn't see an order for the feetShe then told me she would talk to someone in the parts department and would call me back to let me know when the would have the feetNo one calledI tried to call again on 12/23/and no one answered left a message

Am getting charged a restocking fee to return furniture due to untimely return of merchandise
I purchased sectional recliners, chaise, power recliner, cocktail lift top table, and sectional console on Nov All this furniture was delivered Nov Two of the sectional recliners and the cocktail table were damaged at time of delivery to my home I asked to have the furniture returned back to the store and was told by the delivery guys that I could not return the furniture to the store I was told there was not enough room on the truck to take the items back I was told I would have to talk to the store to schedule a pick up of the damaged itemsAll of the pieces listed above had saw dust and dirt on them I took pictures with my phone and drove the pictures to the store The cocktail table not only had saw dust and dirt inside the drawers and on top of the table, there were scrapes and damage to the table in or more spots Two of the recliners had bur

Purchased furniture months agoAll three pieces of furniture delivered damaged/defective, furniture returned, and I still do not have furniture
Purchased furniture from Ashley Furniture store in July (*** *** area store)When I returned from vacation and came back to my home from being sick, I notice that the furniture had marks and stuffing sticking outI immediately sent pictures to Ashley who sent out a service techHe determined that the furniture needed several new parts because of defectsHe also showed me that the ottoman was coming apart and attempted to repair it but it came back apartAshley wanted to send parts to my home but after a week and a half when I called to follow-up, no parts had been ordered, so I became upset so they agreed to take the furniture back to the warehouse and promised that they would look at it for a few days and if they could not make the repairs in a timely manner, they would replace the furniture ASAPThree weeks have passedThe

VOTE FOR FREE FURNITURE promotion was supposed to end at 9PM and they ended at 7:because they said they reached the $ amount.Ads did not say that
The VOTE FOR FREE FURNITURE promotion is as crooked as the candidates running for president!
I went into the Morris furniture on Harshman Rd tonight with my kids under years of age to buy a dresser and bedroom set for our master bedroom and our sons roomWe arrived at 6pm, walked around and was FINALLY approached by an employee, Eve, at 7PMShe was helping me and then she walked away from me twice to help other people...then finally at 7:ish, Thomas Moore, said he would place my order and Eve could get credit...so we sat down and got all my items "in the cart"...and then he gets told by his manager that the promotion ended because they reached the limit provided by insurance....this was at 7:ish....all the commercials stated that the promotion lasted until 9pm....I've read the fine print on the flyers and it states NOTHING a

Found a product to purchase only and quoted a price but then told it would be a different price
I found a sofa and ottoman (***) on the website and had seen it in the store earlier in the week I contacted Morris to order the items and was told they were available but would take approximately two weeks to ship Agreed on the price including a warranty and delivery charge The total that I was quoted was $1,At that time I was given a phone number to call and make payment and schedule the delivery When I did, I was told that they had the floor model available, which I did not want and had discussed with the previous employee that I did not want At that time, I was told that it would be a custom order and would cost about $more It does not state this on the website and is advertising I feel scammed They are advertising item that are not for sale and at correct pricing