Morris Furniture

I had ordered two pieces of furniture in June One I had to put half down (special order) on I paid for completely I had to return the paid item as the delivery guy would not authorize the install as he thought the item would not fit I asked to remove the box and wrap and he didn't feel comfortable so he declined I was fine with that and informed my sales rep *** of this and she was rude Not just to myself but to my wife as well Very condescending She would talk down to us
Well my special order came in and it seemed that there was a discrepancy with the price I had owed Since I had already paid half I though I would only owe the other half *** call on Thursday 28th of September I was out of the country and could not return her call unit Monday the 2nd When I called her back and questioned the amount owed she threatened me that she would pull the paperwork if the item was not paid for in advance I asked to speak to the GM (***) and *** indicated he would

I have had the worst experience with this store and this companyWe ordered furniture in the 23rd of November with a delivery date of 08decI received the email stating my furniture would be delivered on that day as wellI got a phone call the day before saying only one of the pieces I ordered would be delivered and we set up a delivery date for the 2nd piece for 21decThe 8th came and went with no delivery at all ! I called the store at the end of my delivery window and no one could seem to help all day long ! I called timesAnd no one even apologized ! I had gotten rid of my furniture the night before and was hosting a holiday gathering with patio furniture since my new furniture did not show upFinally at the end of the day someone called me back and said the computer had miscalculated inventoryThe fellow I talked to told me that they absolutely would be taking the delivery charge off of my billI was promised free delivery when I ordered my furnitureI am so unhappy at this point but agree to reschedule my delivery date for 19decfor the sofa and keep my delivery date for the 2nd piece on the 21st
We sit on patio furniture for days
My husband takes a half day on the 19decto accommodate the delivery window we are givenHurray ! I get an email that says both pieces are in and will be delivered ! Amazing ! I am tracking the delivery and it gets to our home BEFORE the delivery window and I have to have a neighbor break into my house, because who knows when this furniture would ever actually show up againGuess what ? They only have one piece of furnitureOkFineThe order says it was the love seat that was delivered but it was actually the sofaI am now worried that I will get another sofa on the 21decdelivery
I did not however receive an email telling me my delivery window for the 21st so I call the store on the 20thThey have no record as to the delivery for the 21st but the item is in their warehouse and they have no idea why it wasn't delivered with the sofaSchedule me a delivery for the 23decYay ! Maybe now I can get my Christmas tree up because I will be able to arrange my furniture
Loveseat is out for delivery ! Delivery drivers knock on doorAnnounce their arrival and say they will be back with the loveseat from the truckThey hop in and hop out and consult each other before coming back to the doorThe sofa is ripped across the front and advise us not to accept deliveryThis was several hours agoI have reached out to the GM of the store via email (because I am at work) and the corporate office with no response so far
I have never had such poor customer service from any company at anytime in my life and will never encourage anyone to shop with this company

Purchased $for sofa and loveseat (interchangeable per salesperson) furniture Dec fm Morris Furniture Company (MFC) including Delivery and setup Immediately called store because the furniture was not installed rightand would not stay togetherServiceman came out and adjusted furnitureFurniture was still falling apartThe recliners have flipped over several times with me in itI am years old with a stroke last yearPieces of wood was placed under recliners to keep from tipping over Made another call to customer and a repairperson came and could not believe what he sawHe took pictures and ordered parts and should be in about weeksOver a month passed, no partsCalled CS again and was given run aroundRcvd shipment in mail, called for repairpersonRepairperson came, 2nd time, today, Sep 17, and was still unable to fixFound out sofa is not interchangeable with center console as told by salespersonIt has been a very long drawn out process trying to get res

This concerns pieces of leather furniture from Morris Furn We are not satisfied with the way they have handled the defective issues with them
We purchased a three piece leather motion living room set with a delivery date (there is no sales date on our invoice) of August 14, (order number ***The total for these three pieces was $4,which was paid by credit card*** *** was our sales rep There were two repair calls in the beginning in which Morris Furniture sent out a company to look at our furniture in which the first one was to see that the sofa appeared to be leaning on one side They took a quick look and said it wasn't I also noticed the color coming off the seating area on the same sofa and the chair I had to call for a separate service call for that for which they came out and the repairman recolored the areas but he told me that it was defective due to the coloring not adhering to the material After which the recoloring came off and contin

product under warranty, hasn't been fixed has been weeks, with no plan to resolved soon
On January, a technician came to my house because I put in work order for my armless love seat The loveseat has spring issues which also caused the cores to become flattened I've had this couch for less than on year and it's still under warranty The technician said he would let Morris Home Furniture know so they can put the order in for the parts and should be delivered within 5-business days
I called the customer support number the end of January because I haven't received a call with an update or anything, only to be told to that the parts weren't ordered because of a system communication error I was then assured that the parts were going to ordered that day, and it would take 5-business days
Around the 10th of Feb, I called for an update, I was told that the parts weren't ordered until Feb, and it was going to take 10-business for the parts to arrive to the w

We purchased a sectional couch from Morris Furniture on 12/29/ We filed a complaint within the year warranty period and continue to fight
The couch we purchased from Morris Furniture on 12/29/experienced problems with the cushions internally and structural problems with the furniture A complaint was filed and we eventually had an employee from Morris out to confirm the couch did not meet a satisfactory warranty period Since the complaint was filed around October of 2016, Morris Furniture has done everything possible to delay and complicate the issue I have repeatedly attempted to speak to the manager "***" about the issues and he will never take my call or return my messages After failing to refund our money or give us a store credit, we finally managed to get Morris out to pick up the couch in sections in an attempt to replace the cushion interiors We have received two of the sections back and the cushions are terrible! At this point we just want our mon

I ordered a new couch in May which was brokenI called that evening and it has been months now and it is still not fixed
I ordered a new couch in May - the couch when it was delivered was brokenMorris said it would send out a repair person to fix itThey came out and said it needs a partMorris ordered the part and waited for the repair guy again and when he came out it was the wrong partCalled Morris who ordered the part again - wrong part againCalled Morris again - ordered part - wrong part againMind you between Morris ordering the part, having the repair company call and schedule a date - there are about two weeks between thisWe have had to stay home during the hour window for the repair person each time taking off work and loosing incomeAfter repeated calls to Morris asking them to just replace the couch so we could have a working couch I have been treated with disrespect and coldness towards our situationI have never been able to speak to anyone except

Deliviery date was set 3+ times Purchase was made in October Items have not yet been delivivered
Myself and my mother (*** Bryan) Purchased a piece living room set, a piece sectional, and a bed frame and bedside table All of these sets were purchased on separate dates I set the deliviery date up for december 3rd It was confirmed december 1st On the second of december I was notified that the shipment was not coming Then I was called back and told only a portion was coming (the piece living room set) and the sectional had not been made Then my mother notified me that they had called her and told her that the sectional had been delivered to someone elses house and that was the true reason it wasn't delivered So a portion of my sectional was actually delivered Since then I have set up different delivery dates for the remainder of the furniture and they have all been canceled by morris furnitre for various reasons and rescheduled This is unacceptable

I purchased a sectional sofa form Morris home furnishingsIt was delivered on 12/10/When it arrived it did not have the feet for itI agreed to accept the couch and the delivery rive contact his supervisor who told him they would order the feet and send a technician to install them by 12/13/No one contacted me by the 12/so I called themI was told by the representative on the phone she didn't see any order for the feet.She told me she placed an order for them and I would be contacted and a technician would come and install themI waited ,again, and never was contactedI called again on 12/22/and the representative told me she didn't see an order for the feetShe then told me she would talk to someone in the parts department and would call me back to let me know when the would have the feetNo one calledI tried to call again on 12/23/and no one answered left a message

Morris advertised one offer through mail, email, online and sales reps and changed the requirements when it came to pay out
In response to Morris promo which offered free furniture if Ohio voter turnout hit 69% we purchased $4,worth of furniture on November The promo ran from October through November 7,We received a mailing and saw a YouTube videoAll promotional materials stated the payout would be based on Ohio voter turnout in the November 8, electionIf voter turnout reached 69% anyone who spent $or more would get their furniture for freeMy family visited the store twice to make our furniture selectionBoth visits we worked with *** *** assistant manager of the storeBoth visits *** told us about the free furniture offer and the 69% turnout requirementWe made our purchase of $and *** explained we would get everything less the added protection plan back if voter turnout hit 69%Our anticipated promo refund was $On Wedn

Complaint: ***
I am rejecting this response because: Prior to the foundation repair, two staff members of Centex walked through my house upon request There was no leak or any water out around the house I showed them, the location of pipes around the house After the foundation repair, I received notification from your staff members that one of my pipes was broken by Centex, that I should pay for it, and my family and I went without hot water for weeks I've just received another message on my answering machine, from a staff member that Centex's warranty is not going to be honored if any problem occurs to the house requiring Centex to come out to do another repair I am not satisfied with this deceptive practice in business I have paid $4,to reroute the plumbing system that Centex broke during work I paid more than half down payment prior to the foundation repair, a total of $4, I am continuing to pay Centex $monthly as an in house deal and will pay in full soon Yet, I have only received reports of pipe and lines that were broken I need to be reimbursed for the money spent on repairing the pipe and for the trouble my family and I are going through
Regards,
*** ***

We purchased a sectional that one year later was quickly wearing, so we contacted Morris FurnitureThey have not been very responsive
Sectional (with delivery and sales tax) was $2,with a credit card and was delivered on 4/14/Lazy Boy Manufacturer: 2) Reese armless chair #***1)Reese corner wedge #***1)Reese RAF power recliner #***1)Reese LAF power recliner #***Salesperson *** *** *** *** ***, ***, ** (This store location was not available in dropdown to select)
4/7/Called customer service to advise of issuesSpoke with *** *** who asked to be sent picturesWe emailed pictures the same day and said the following: "The fabric on the seats and arm rests has worn to the point of being smooth, whereas before it had some textureThe fabric on the recliner seats has also become "wrinkly" instead of nice and smoothI understand wear and tear, but I would expect the wear it has shown in 10-years not y

Warranty worth NOTHING To all my friends and family DO NOT!!!!! I repeatDO NOT shop at Ashley Morris furniture They're warranties aren't worth anything This is the WORST furniture place I have ever had to deal with Long story short couch recliner breaks Set appointment for them to come out Wait weeks Then they won't replace it but they will order the part then TRY and fix it OkMonths go by and still no partNumerous phone calls made---nothing they can do FINALLY after not having a functional couch for MONTHS the part comes in We schedule for a team to come out to fix it Scheduled tomorrow afternoon ONLY to receive a call today saying we have to schedule a date for the part to be dropped off to the house and then have the team scheduled to fix it come out So basically....we have reorganized our schedule, doctor appointments for NOTHING So now we wait some more when asked to speak to the BIG WIG I am told he doesn't speak with customers PROFESSIONAL---NOT So please share this with EVERYONE you know DO NOT SHOP AT ASHLEY MORRIS FURNITURE unless you want overpriced furniture with a warranty worth nothing and a whole lot of aggravation and wasted time #thisisridiculous

Poor customer service, failure to deliver on the date that was given
I purchased a large sectional on 2/26/2017, costing over $On this date the sales rep said that the earliest we could PICK UP our purchase at the Florence, KY location would be on 3/15/And we could deal with that so we went ahead and made arrangements for this to happen and counted down the days until we will have a couch! Today 3/14/17, I called my sales reps number, which happens to just be anyone in guest services number, to make sure everything will be there tomorrow and to let them know an approximate time that we will be thereI was then informed from a guest service representative that our sectional is actually at the warehouse in Fairborn, Ohio, and not going to be delivered to the Florence location because my account has a balance for delivery and that needed to be paid firstI never said that we wanted the couch to be delivered to our home, and never agreed to thatI got out the paperwork and

I purchased a living room set and a bunk bed at the same time to get my interest free and told my sales rep that I was not giving the bunk bed to my
Daughter until Christmas he said that's fine no worries at all that will be fine well I went Christmas Eve to put it together for her and main pieces are broke on the bed so I call Morris home store to get the pieces which the did send but one piece was the wrong piece so I called again they said they would knock $off the bed and send me the correct piece that was weeks ago I just called this morning they tell me it haven't even shipped out yet mind you I was told to business days I would have the pieceMind you this was my year olds main present for Christmas and she is devastated that still that her and her friends can not use the top bunk due to the piece I am still missing

I have different broken couches sent to my homeYet to find a resolution with the company
On 10/15/I had couches delivered to my homeOne of the couches (loveseat) was broken and did not reclineThe recliners are electricThe company sent a tech out to look at the broken loveseat and the tech stated "the motor was burned out"The loveseat was brand new
I talked with the company and they stated they would send me a new loveseat on 12/21/On that date a new loveseat was deliveredThat loveseat also did not work
I talked with the company again told them the issue and they stated they would send me a new loveseatOn 12/23/a new loveseat was delivered to meThat loveseat also did not work
I talked to the company again and told them the problem again and they said again they would send me a new loveseatOn 12/31/a new loveseat was delivered to my home and once again it did not work
I went into the store and talked to the store manager and she stated

Am getting charged a restocking fee to return furniture due to untimely return of merchandise
I purchased sectional recliners, chaise, power recliner, cocktail lift top table, and sectional console on Nov All this furniture was delivered Nov Two of the sectional recliners and the cocktail table were damaged at time of delivery to my home I asked to have the furniture returned back to the store and was told by the delivery guys that I could not return the furniture to the store I was told there was not enough room on the truck to take the items back I was told I would have to talk to the store to schedule a pick up of the damaged itemsAll of the pieces listed above had saw dust and dirt on them I took pictures with my phone and drove the pictures to the store The cocktail table not only had saw dust and dirt inside the drawers and on top of the table, there were scrapes and damage to the table in or more spots Two of the recliners had bur

Found a product to purchase only and quoted a price but then told it would be a different price
I found a sofa and ottoman (***) on the website and had seen it in the store earlier in the week I contacted Morris to order the items and was told they were available but would take approximately two weeks to ship Agreed on the price including a warranty and delivery charge The total that I was quoted was $1,At that time I was given a phone number to call and make payment and schedule the delivery When I did, I was told that they had the floor model available, which I did not want and had discussed with the previous employee that I did not want At that time, I was told that it would be a custom order and would cost about $more It does not state this on the website and is advertising I feel scammed They are advertising item that are not for sale and at correct pricing

Want my couch cushions repaired/replaced free of charge like they stated previously Now telling me I have to pay $
Purchased couches in November 2015, received them in February In August couch cushions started rippingReplaced one under warranty,took months to receiveTold me (I have this in email) that they would install them free of charge Now I have more cushions ripping (less than years old) Paid $on April 14, to order more replacementJuly came and I never received the cushion or heard anything from them Emailed my contact (*** ***) on July 5th to follow-up She never responded Called her, got an error message using her phone numberI thought maybe she didn't work there anymoreCalled the main customer service line at Corporate on July 17th and another girl (*** ***) told me that it was not ordered (after I had already paid for it) thought maybe it had been on back order She went and talked to *** (who NE

Morris Furniture advertised a rebate of the full purchase price if the turnout for election was 69%
This promo was to end on Nov
We went to the store on Nov to purchase a bed for elderly parentsWe were greeted and told of the promoWe had already done online research as to the detailsThe sales person was working with us and another coupleWe were on the phone with one of our parents describing the mattress and base
Buying a mattress is toughBuying one for elderly parents takes awhileWe were waiting to talk to the sales lady, ***She was behind the counter working on finalizing the other customers orderWith no prior warning an announcement was made that the promotion was ended immediatelyEveryone waiting to complete the sales the company would not honor their adWe asked to speak to a manager, ***She was pleasant and just apologize saying we should have bought earlierWe explained we were from out of town and were buying a bed for elderly parents, one