We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and the customer agreed to get estimates for the claimed damages.
Thank you for contacting us regarding your concerns. The local office called and left a voicemail on October 6th regarding the requested discount. We have not yet received a return call.
We appreciate the customer contacting us regarding their concerns.Unfortunately, the customer’s initial carpet selection is no longer available. We showed comparable alterative styles, but none were to the customer’s liking.Per the customer’s request, we have canceled the order and issued a full...
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, explained the situation and installation has been scheduled May 19, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We offered to complete the installation, but it required additional removal of pre-existing flooring the customer declined the service. Per our previous reply, we have canceled the order and issued a full refund to the original method of payment.
We appreciate the customer contacting us regarding their concerns.The local office has spoken with the customer and agreed to a discount for customer satisfaction and goodwill.
We appreciate the customer contacting us with their concerns.
The local office has been in contact with the customer and has scheduled to review the installed product for claims under warranty. We appreciate the customer’s patience regarding this matter.
We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the orders. We look forward to working with the customer on future home improvement projects.
We appreciate the customer contacting us regarding their concerns. We have reviewed the purchase order contract and inventory. No substitution, whether intentional or accidental, was made. We installed the correct style and color of carpet the customer ordered. We asked for the customer to submit...
pictures of the concern, however they have not been received.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer; the installation of the vinyl flooring has yet to be completed, but we are working with the customer on completing soon. We will also complete the carpet installation after the vinyl flooring...
has been fully installed. We have agreed to discuss a monetary accommodation with the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Initial Business Response /* (1000, 10, 2015/08/21) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and requested that he send cleaning receipts so that we can file a claim with the manufacturer. We have also offered to show the customer samples...
to replace at a discounted cost. The customer is considering these offers. We look forward to hearing back from the customer and amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because: This is not a plumbing issue. The complaint is not directed toward the labor that was performed in installing the Lining. Over time the Liner over the original tub, became unstable, moving back and forth as I shower, or not secured to hold my 125 lbs. as I shower. FYI: I am the only person using or bathing in the tub.
Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
rejecting this response because: they have said they fixed it which is a lie and now they are asking for money. They need to fix it without any money as they promised when they sell the package. They said we have life time warranty no matter what.
Sincerely,
Zillur [redacted]
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Unfortunately, I will never do business with them, nor will I recommend them to friends, family, or colleagues.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and agreed to an independent inspection of the installed carpet at no cost to the customer. The inspection service will contact the customer directly to schedule.
We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and offered to reimburse for a professional cleaning.
Complaint: [redacted]
I am rejecting this response because:Empire Flooring does not want to admit any wrong. If I accept the 1/2 off of a replacement floor, that would mean I'd end up paying $20,000 for flooring which should have been installed correctly to begin with. Empire is claiming that I had total water damage and that is not the case. We told Empire that we wanted their flooring taken out and refund our money. I asked Empire about our one year warranty. They told me that they (Empire) covers the labor warranty and the manufacture warranty of the material is also covered by Empire and they would not allow us to file a warranty claim. The floor product has been installed since January 2017 and was not right from the beginning. I believe the floor product we originally selected is not what they installed. The area representative for my area, [redacted] as much as said we had "cheap" flor product. Mr. [redacted] even told me blankly that he would not let me talk to his superior, nor would he let me speak to someone in their corporate office. I will I'll seek legal action against Empire Today. I believe they (Empire) had taken advantage of us because of our age. The stress alone with this situation has taken its toll on me and my wife. We are both heart patients and this has caused us undue stress and financial devastation. We build our final home to live ourmthe rest of our life in peace and didn't count on having this kind of problem.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and the customer agreed to get estimates for the claimed damages.
The local office spoke with the customer on February 16th and was able to reach an amicable resolution to the customer’s concerns.
Thank you for contacting us regarding your concerns. The local office called and left a voicemail on October 6th regarding the requested discount. We have not yet received a return call.
We appreciate the customer contacting us regarding their concerns.Unfortunately, the customer’s initial carpet selection is no longer available. We showed comparable alterative styles, but none were to the customer’s liking.Per the customer’s request, we have canceled the order and issued a full...
refund of the deposit payment.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, explained the situation and installation has been scheduled May 19, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We offered to complete the installation, but it required additional removal of pre-existing flooring the customer declined the service. Per our previous reply, we have canceled the order and issued a full refund to the original method of payment.
We appreciate the customer contacting us regarding their concerns.The local office has spoken with the customer and agreed to a discount for customer satisfaction and goodwill.
We appreciate the customer contacting us with their concerns.
The local office has been in contact with the customer and has scheduled to review the installed product for claims under warranty. We appreciate the customer’s patience regarding this matter.
We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the orders. We look forward to working with the customer on future home improvement projects.
We appreciate the customer contacting us regarding their concerns. We have reviewed the purchase order contract and inventory. No substitution, whether intentional or accidental, was made. We installed the correct style and color of carpet the customer ordered. We asked for the customer to submit...
pictures of the concern, however they have not been received.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer; the installation of the vinyl flooring has yet to be completed, but we are working with the customer on completing soon. We will also complete the carpet installation after the vinyl flooring...
has been fully installed. We have agreed to discuss a monetary accommodation with the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Initial Business Response /* (1000, 10, 2015/08/21) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and requested that he send cleaning receipts so that we can file a claim with the manufacturer. We have also offered to show the customer samples...
to replace at a discounted cost. The customer is considering these offers. We look forward to hearing back from the customer and amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because: This is not a plumbing issue. The complaint is not directed toward the labor that was performed in installing the Lining. Over time the Liner over the original tub, became unstable, moving back and forth as I shower, or not secured to hold my 125 lbs. as I shower. FYI: I am the only person using or bathing in the tub.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am...
rejecting this response because: they have said they fixed it which is a lie and now they are asking for money. They need to fix it without any money as they promised when they sell the package. They said we have life time warranty no matter what.
Sincerely,
Zillur [redacted]
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Unfortunately, I will never do business with them, nor will I recommend them to friends, family, or colleagues.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and agreed to an independent inspection of the installed carpet at no cost to the customer. The inspection service will contact the customer directly to schedule.
We thank the customer for their feedback. As stated, the order was canceled and the full deposit payment refunded to the customer.
We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and offered to reimburse for a professional cleaning.
Complaint: [redacted]
I am rejecting this response because:Empire Flooring does not want to admit any wrong. If I accept the 1/2 off of a replacement floor, that would mean I'd end up paying $20,000 for flooring which should have been installed correctly to begin with. Empire is claiming that I had total water damage and that is not the case. We told Empire that we wanted their flooring taken out and refund our money. I asked Empire about our one year warranty. They told me that they (Empire) covers the labor warranty and the manufacture warranty of the material is also covered by Empire and they would not allow us to file a warranty claim. The floor product has been installed since January 2017 and was not right from the beginning. I believe the floor product we originally selected is not what they installed. The area representative for my area, [redacted] as much as said we had "cheap" flor product. Mr. [redacted] even told me blankly that he would not let me talk to his superior, nor would he let me speak to someone in their corporate office. I will I'll seek legal action against Empire Today. I believe they (Empire) had taken advantage of us because of our age. The stress alone with this situation has taken its toll on me and my wife. We are both heart patients and this has caused us undue stress and financial devastation. We build our final home to live ourmthe rest of our life in peace and didn't count on having this kind of problem.
Sincerely,
[redacted]