We appreciate the customer contacting us regarding their concerns.
All products have been installed as ordered, and the customer is welcome to keep the additional carpet/rugs as a courtesy. We apologize for any inconvenience.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have offered to replace the carpet under warranty at no cost to the customer. We will be scheduling an appointment to view a different carpet samples the week of June 20, 2016. Once the...
customer has chosen and new style and color we will schedule the replacement at a date of the customer’s choosing. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.Unfortunately, the customer’s initial carpet selection is no longer available. We showed comparable alterative styles, but none were to the customer’s liking.Per the customer’s request, we have canceled the order and issued a full...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Unfortunately, I will never do business with them, nor will I recommend them to friends, family, or colleagues.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, explained the situation and installation has been scheduled May 19, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.The repair appointment previously scheduled required rescheduling, we apologize for the inconvenience. The local office has attempted to contact the customer by phone and email without response. We would be happy to complete the...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and offered to reimburse for a professional cleaning.
We appreciate the customer contacting us regarding their concerns.The local office has spoken with the customer and agreed to a discount for customer satisfaction and goodwill.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and agreed to an independent inspection of the installed carpet at no cost to the customer. The inspection service will contact the customer directly to schedule.
Customer replacement was scheduled for Saturday October 15th. The installers arrived as scheduled. The customer began to threaten legal action if the installers did not complete the install exactly as she requested. The customer was advised that he install would take two days and requested we...
work Saturday and Sunday. We are closed on Sunday and offered Saturday and Monday service; the customer refused service. The local General Manger has attempted to contact the customer by telephone several times without reply.
Complaint: [redacted]
I am rejecting this response because: This is not a plumbing issue. The complaint is not directed toward the labor that was performed in installing the Lining. Over time the Liner over the original tub, became unstable, moving back and forth as I shower, or not secured to hold my 125 lbs. as I shower. FYI: I am the only person using or bathing in the tub.
Sincerely,
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and we will have another contractor provide a comparison estimate. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us with their concerns.
The local office has been in contact with the customer and has scheduled to review the installed product for claims under warranty. We appreciate the customer’s patience regarding this matter.
Initial Business Response /* (1000, 10, 2015/08/21) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and requested that he send cleaning receipts so that we can file a claim with the manufacturer. We have also offered to show the customer samples...
to replace at a discounted cost. The customer is considering these offers. We look forward to hearing back from the customer and amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer by telephone on February 16th and processed the agreed upon discount. We thank the customer for their feedback regarding their experience.
We appreciate the customer contacting us regarding their concerns.We have reviewed the customer’s account and the referral gift is in process as agreed. We appreciate the customer’s feedback on their order.
We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the orders. We look forward to working with the customer on future home improvement projects.
Complaint: [redacted]
I am rejecting this response because:Empire Flooring does not want to admit any wrong. If I accept the 1/2 off of a replacement floor, that would mean I'd end up paying $20,000 for flooring which should have been installed correctly to begin with. Empire is claiming that I had total water damage and that is not the case. We told Empire that we wanted their flooring taken out and refund our money. I asked Empire about our one year warranty. They told me that they (Empire) covers the labor warranty and the manufacture warranty of the material is also covered by Empire and they would not allow us to file a warranty claim. The floor product has been installed since January 2017 and was not right from the beginning. I believe the floor product we originally selected is not what they installed. The area representative for my area, [redacted] as much as said we had "cheap" flor product. Mr. [redacted] even told me blankly that he would not let me talk to his superior, nor would he let me speak to someone in their corporate office. I will I'll seek legal action against Empire Today. I believe they (Empire) had taken advantage of us because of our age. The stress alone with this situation has taken its toll on me and my wife. We are both heart patients and this has caused us undue stress and financial devastation. We build our final home to live ourmthe rest of our life in peace and didn't count on having this kind of problem.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.
All products have been installed as ordered, and the customer is welcome to keep the additional carpet/rugs as a courtesy. We apologize for any inconvenience.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have offered to replace the carpet under warranty at no cost to the customer. We will be scheduling an appointment to view a different carpet samples the week of June 20, 2016. Once the...
customer has chosen and new style and color we will schedule the replacement at a date of the customer’s choosing. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.Unfortunately, the customer’s initial carpet selection is no longer available. We showed comparable alterative styles, but none were to the customer’s liking.Per the customer’s request, we have canceled the order and issued a full...
refund of the deposit payment.
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Unfortunately, I will never do business with them, nor will I recommend them to friends, family, or colleagues.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, explained the situation and installation has been scheduled May 19, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.The repair appointment previously scheduled required rescheduling, we apologize for the inconvenience. The local office has attempted to contact the customer by phone and email without response. We would be happy to complete the...
repairs at a mutually convenient time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and offered to reimburse for a professional cleaning.
We appreciate the customer contacting us regarding their concerns.The local office has spoken with the customer and agreed to a discount for customer satisfaction and goodwill.
We thank the customer for their feedback. As stated, the order was canceled and the full deposit payment refunded to the customer.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and agreed to an independent inspection of the installed carpet at no cost to the customer. The inspection service will contact the customer directly to schedule.
Customer replacement was scheduled for Saturday October 15th. The installers arrived as scheduled. The customer began to threaten legal action if the installers did not complete the install exactly as she requested. The customer was advised that he install would take two days and requested we...
work Saturday and Sunday. We are closed on Sunday and offered Saturday and Monday service; the customer refused service. The local General Manger has attempted to contact the customer by telephone several times without reply.
Complaint: [redacted]
I am rejecting this response because: This is not a plumbing issue. The complaint is not directed toward the labor that was performed in installing the Lining. Over time the Liner over the original tub, became unstable, moving back and forth as I shower, or not secured to hold my 125 lbs. as I shower. FYI: I am the only person using or bathing in the tub.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and we will have another contractor provide a comparison estimate. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us with their concerns.
The local office has been in contact with the customer and has scheduled to review the installed product for claims under warranty. We appreciate the customer’s patience regarding this matter.
Initial Business Response /* (1000, 10, 2015/08/21) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and requested that he send cleaning receipts so that we can file a claim with the manufacturer. We have also offered to show the customer samples...
to replace at a discounted cost. The customer is considering these offers. We look forward to hearing back from the customer and amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer by telephone on February 16th and processed the agreed upon discount. We thank the customer for their feedback regarding their experience.
We appreciate the customer contacting us regarding their concerns.We have reviewed the customer’s account and the referral gift is in process as agreed. We appreciate the customer’s feedback on their order.
We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the orders. We look forward to working with the customer on future home improvement projects.
Complaint: [redacted]
I am rejecting this response because:Empire Flooring does not want to admit any wrong. If I accept the 1/2 off of a replacement floor, that would mean I'd end up paying $20,000 for flooring which should have been installed correctly to begin with. Empire is claiming that I had total water damage and that is not the case. We told Empire that we wanted their flooring taken out and refund our money. I asked Empire about our one year warranty. They told me that they (Empire) covers the labor warranty and the manufacture warranty of the material is also covered by Empire and they would not allow us to file a warranty claim. The floor product has been installed since January 2017 and was not right from the beginning. I believe the floor product we originally selected is not what they installed. The area representative for my area, [redacted] as much as said we had "cheap" flor product. Mr. [redacted] even told me blankly that he would not let me talk to his superior, nor would he let me speak to someone in their corporate office. I will I'll seek legal action against Empire Today. I believe they (Empire) had taken advantage of us because of our age. The stress alone with this situation has taken its toll on me and my wife. We are both heart patients and this has caused us undue stress and financial devastation. We build our final home to live ourmthe rest of our life in peace and didn't count on having this kind of problem.
Sincerely,
[redacted]