Complaint: [redacted]
I am rejecting this response because:In addition to the full refund I also want $2500 for all the trouble and expense I have gone through since August 19, 2015. Waiting for up to 6 hours and Empire does not show up for the scheduled completion (3 times). Damage to my home: carpets had to be shampooed; the new floor had to be cleaned; walls, counters, tubs, toilets, doors and appliances had to be cleaned; toilets still need to be pulled, resealed and re-installed ( I have submitted estimates for this repair twice) litter had to be picked up from my driveway and yard. I lost time (waiting for workmen who did not show & getting estimates for the same repairs twice) at work so therefore I lost wages. Countless time spent on the phone and faxing and e-mailing only to be told they didn't have the items and had to do it all over again. Waiting for days to hear back and when I finally talked with someone at Empire they hadn't listened to the voice mail or read the e-mail and would look it up as I was on hold. The embarassment of having family and friends over for Christmas celebrations on a bare subfloor that Empire had said would be taken care of in a week and six weeks later it is still bare and then Empire reports that the job is complete without ever talking to me or returning my phone call in which I left a message telling them for the 3rd or 4th time that it was NOT complete. The aggravation and frustration of this project has been off the charts. No amount of money will take care of that. No company should be allowed to treat customers like this, hold their money and not complete a job to the customer's satisfaction.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and we will have another contractor provide a comparison estimate. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and was able to reach an amicable resolution to the matter. We thank the customer for their feedback.
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and an inspection is scheduled for January 12, 2016. Once the inspection is completed, we will follow up with the customer to schedule the repairs. We appreciate the customer’s feedback and look...
Customer replacement was scheduled for Saturday October 15th. The installers arrived as scheduled. The customer began to threaten legal action if the installers did not complete the install exactly as she requested. The customer was advised that he install would take two days and requested we...
work Saturday and Sunday. We are closed on Sunday and offered Saturday and Monday service; the customer refused service. The local General Manger has attempted to contact the customer by telephone several times without reply.
We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer and
offered a full refund with removal of the carpet and a signed agreement. The
customer is currently reviewing the agreement. We look forward to hearing back
from the customer and amicably...
We appreciate the customer contacting us regarding their concerns. The $500 accommodation was processed by discounting the order before the customer paid. The original order amount was for $7565.00, the customer received two discounts totaling $2,500 and paid only the remaining balance of...
We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer on Wednesday, September 7th, and has scheduled repairs for September 13th at the customer’s request.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The crew that came 11/17 was amazing! The sales rep n crew removing the floor and Mr Sherwin made the resolution a calming experience. Thank you so much!
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The local office general manager spoke to the customer by telephone on June 12, 2017. We have offered to review and estimate for repairs to the damaged door, as we are unable to provide the work ourselves. We are currently waiting...
Initial Business Response /* (1000, 5, 2014/11/04) */
Contact Name and Title: [redacted]
Contact Phone: 888/XXX-XXXX x7813
We appreciate the [redacted] contacting us regarding her concerns. We have spoken with the [redacted], explained our all inclusive pricing, and advised that she did receive...
a discounted price. We appreciate the [redacted]'s feedback and hope to assist her with future home improvement projects.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the business has indicated they will reimburse. I am waiting for the reimbursement. I will advise when it is received.
Sincerely,
Patricia May-[redacted]
We have spoken with the customer and agreed upon a partial discount for the area that was installed with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have placed an order for the necessary parts needed to repair the window treatments. The parts will be shipped directly from the manufacturer to the customer with “how to” instructions. We...
appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The Regional Manager spoke with the customer by telephone and offered to complete the service at their earliest convenience. The customer requested a discount on the flooring of 50%. We offered to complete the repair with a small...
discount for inconvenience, or refund 50% in lieu of the repairs to keep the installed flooring “as is” without warranty.
Initial Business Response /* (1000, 5, 2015/08/18) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to complete the repairs at no cost. The customer accepted this offer, and the repairs are scheduled to be completed on August 20, 2015....
We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have agreed to cancel the order, refund the deposit and provide an additional monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The local office has reached out to the customer and offered an accommodation for the damages. If there are additional damages we welcome the customer to provide supporting pictures and quotes for repair. The carpet was previously replaced as a courtesy with an upgraded material.
Complaint: [redacted]
I am rejecting this response because: I do thank Revdex.com for the service you provide. We try to resolve the matter faithfully, but we regretted the business would not do the same. There for I have no choice except to ask Revdex.com to close the case as unresolved matter.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:In addition to the full refund I also want $2500 for all the trouble and expense I have gone through since August 19, 2015. Waiting for up to 6 hours and Empire does not show up for the scheduled completion (3 times). Damage to my home: carpets had to be shampooed; the new floor had to be cleaned; walls, counters, tubs, toilets, doors and appliances had to be cleaned; toilets still need to be pulled, resealed and re-installed ( I have submitted estimates for this repair twice) litter had to be picked up from my driveway and yard. I lost time (waiting for workmen who did not show & getting estimates for the same repairs twice) at work so therefore I lost wages. Countless time spent on the phone and faxing and e-mailing only to be told they didn't have the items and had to do it all over again. Waiting for days to hear back and when I finally talked with someone at Empire they hadn't listened to the voice mail or read the e-mail and would look it up as I was on hold. The embarassment of having family and friends over for Christmas celebrations on a bare subfloor that Empire had said would be taken care of in a week and six weeks later it is still bare and then Empire reports that the job is complete without ever talking to me or returning my phone call in which I left a message telling them for the 3rd or 4th time that it was NOT complete. The aggravation and frustration of this project has been off the charts. No amount of money will take care of that. No company should be allowed to treat customers like this, hold their money and not complete a job to the customer's satisfaction.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and we will have another contractor provide a comparison estimate. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and was able to reach an amicable resolution to the matter. We thank the customer for their feedback.
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and an inspection is scheduled for January 12, 2016. Once the inspection is completed, we will follow up with the customer to schedule the repairs. We appreciate the customer’s feedback and look...
forward to amicably resolving this matter.
Customer replacement was scheduled for Saturday October 15th. The installers arrived as scheduled. The customer began to threaten legal action if the installers did not complete the install exactly as she requested. The customer was advised that he install would take two days and requested we...
work Saturday and Sunday. We are closed on Sunday and offered Saturday and Monday service; the customer refused service. The local General Manger has attempted to contact the customer by telephone several times without reply.
We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer and
offered a full refund with removal of the carpet and a signed agreement. The
customer is currently reviewing the agreement. We look forward to hearing back
from the customer and amicably...
resolving this matter.
We appreciate the customer contacting us regarding their concerns. The $500 accommodation was processed by discounting the order before the customer paid. The original order amount was for $7565.00, the customer received two discounts totaling $2,500 and paid only the remaining balance of...
$5065.00.
We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer on Wednesday, September 7th, and has scheduled repairs for September 13th at the customer’s request.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The crew that came 11/17 was amazing! The sales rep n crew removing the floor and Mr Sherwin made the resolution a calming experience. Thank you so much!
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The local office general manager spoke to the customer by telephone on June 12, 2017. We have offered to review and estimate for repairs to the damaged door, as we are unable to provide the work ourselves. We are currently waiting...
for the estimate for review.
Initial Business Response /* (1000, 5, 2014/11/04) */
Contact Name and Title: [redacted]
Contact Phone: 888/XXX-XXXX x7813
We appreciate the [redacted] contacting us regarding her concerns. We have spoken with the [redacted], explained our all inclusive pricing, and advised that she did receive...
a discounted price. We appreciate the [redacted]'s feedback and hope to assist her with future home improvement projects.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the business has indicated they will reimburse. I am waiting for the reimbursement. I will advise when it is received.
Sincerely,
Patricia May-[redacted]
We have spoken with the customer and agreed upon a partial discount for the area that was installed with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have placed an order for the necessary parts needed to repair the window treatments. The parts will be shipped directly from the manufacturer to the customer with “how to” instructions. We...
appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The Regional Manager spoke with the customer by telephone and offered to complete the service at their earliest convenience. The customer requested a discount on the flooring of 50%. We offered to complete the repair with a small...
discount for inconvenience, or refund 50% in lieu of the repairs to keep the installed flooring “as is” without warranty.
Initial Business Response /* (1000, 5, 2015/08/18) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to complete the repairs at no cost. The customer accepted this offer, and the repairs are scheduled to be completed on August 20, 2015....
We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have agreed to cancel the order, refund the deposit and provide an additional monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The local office has reached out to the customer and offered an accommodation for the damages. If there are additional damages we welcome the customer to provide supporting pictures and quotes for repair. The carpet was previously replaced as a courtesy with an upgraded material.
All repairs have been completed as agreed. We thank the customer for their feedback.
Complaint: [redacted]
I am rejecting this response because: I do thank Revdex.com for the service you provide. We try to resolve the matter faithfully, but we regretted the business would not do the same. There for I have no choice except to ask Revdex.com to close the case as unresolved matter.
Sincerely,
[redacted]