We appreciate the customer contacting us regarding their concerns. We have spoken with the customer; the installation of the vinyl flooring has yet to be completed, but we are working with the customer on completing soon. We will also complete the carpet installation after the vinyl flooring...
has been fully installed. We have agreed to discuss a monetary accommodation with the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Thank you for contacting us regarding your concerns. The local office called and left a voicemail on October 6th regarding the requested discount. We have not yet received a return call.
We appreciate the customer contacting us regarding their concerns. We have reviewed the purchase order contract and inventory. No substitution, whether intentional or accidental, was made. We installed the correct style and color of carpet the customer ordered. We asked for the customer to submit...
pictures of the concern, however they have not been received.
rejecting this response because: they have said they fixed it which is a lie and now they are asking for money. They need to fix it without any money as they promised when they sell the package. They said we have life time warranty no matter what.
Sincerely,
Zillur [redacted]
We appreciate the customer contacting us regarding their concerns.The ordered product is in stock and the customer has scheduled installation for April 22nd.
We appreciate the customer contacting us regarding their concerns. The refund was processed to the customer’s credit card used for payment on May 18, 2017. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. The local office met with the customer on May 31, 2017, to schedule re-selection of an available window treatment style.
We appreciate the customer contacting us regarding their concerns. We internally reviewed the installed floor and did not suspect any defects; the customer disagrees. We have forwarded the review to the manufacturer for a second opinion. We are currently waiting on a reply from the vendor....
We appreciate the customer’s patience while this matter is being investigated.
Complaint: [redacted]
I am rejecting this response because: before we submitted the contract/paperwork we were told that the shutters were ordered. Now that we have signed the contract we received a call and email that states we need a remeasure on our windows. When we first measured our shutters, we realized the error and the man doing the measurements redid the paperwork and measurements for shutters and not blinds. Due to this issue we were definitely contacted quicker. We are currently waiting for a call back to discuss the issue of remeasuring for shutters. We have called 4 times on different days and finally left a message earlier today, 4/20/16 and have not received a call back. We will also be sending an email to the person who has taken over the account, who actually has been very helpful. Besides her help we are very disappointed that we have been waiting for our shutters since February 15th, 2016.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have made multiple attempts to contact the customer to discuss their concerns, but have not received any returned calls. Based on the customer request we would be willing to ascertain the replacement of their laminate floor at a...
cost to the customer for the significant upgrade to a superior and more expensive material. Once we have been in contact with the customer will extend the offer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have placed an order for the necessary parts needed to repair the window treatments. The parts will be shipped directly from the manufacturer to the customer with “how to” instructions. We...
appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and completed services on July 5, 2017. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding her concerns. Empire contact Ms. [redacted] and she has requested to cease all future interaction with Empire Today and requested we do not enter her home to conduct repairs. Empire considers the matter closed at this time.
Complaint: [redacted]
I am rejecting this response because: I do thank Revdex.com for the service you provide. We try to resolve the matter faithfully, but we regretted the business would not do the same. There for I have no choice except to ask Revdex.com to close the case as unresolved matter.
Sincerely,
[redacted]
We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer and
offered a full refund with removal of the carpet and a signed agreement. The
customer is currently reviewing the agreement. We look forward to hearing back
from the customer and amicably...
(The consumer indicated he/she DID NOT accept the response from the business.)
We have been in contact with Empire and we are actively trying to come to some sort of resolution/middle ground, however, we are not sure at this time whether or not they are willing to meet us in the middle. They called and offered us $1500 off original price of tile and additional 60 square feet of tile installation in bathroom. We countered with $1500 off original price with installation of hardwood floors in kitchen and sunroom as originally planned. We are currently waiting for their response.
We regret the delay in completing the installation and any inconvenience that occurred as a result. The installation has now been completed. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Business Response /* (1000, 5, 2015/08/18) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to complete the repairs at no cost. The customer accepted this offer, and the repairs are scheduled to be completed on August 20, 2015....
We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer; the installation of the vinyl flooring has yet to be completed, but we are working with the customer on completing soon. We will also complete the carpet installation after the vinyl flooring...
has been fully installed. We have agreed to discuss a monetary accommodation with the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Thank you for contacting us regarding your concerns. The local office called and left a voicemail on October 6th regarding the requested discount. We have not yet received a return call.
The local office spoke with the customer on February 16th and was able to reach an amicable resolution to the customer’s concerns.
We appreciate the customer contacting us regarding their concerns. We have reviewed the purchase order contract and inventory. No substitution, whether intentional or accidental, was made. We installed the correct style and color of carpet the customer ordered. We asked for the customer to submit...
pictures of the concern, however they have not been received.
Complaint: [redacted]
I am...
rejecting this response because: they have said they fixed it which is a lie and now they are asking for money. They need to fix it without any money as they promised when they sell the package. They said we have life time warranty no matter what.
Sincerely,
Zillur [redacted]
We appreciate the customer contacting us regarding their concerns.The ordered product is in stock and the customer has scheduled installation for April 22nd.
We appreciate the customer contacting us regarding their concerns. The refund was processed to the customer’s credit card used for payment on May 18, 2017. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. The local office met with the customer on May 31, 2017, to schedule re-selection of an available window treatment style.
We appreciate the customer contacting us regarding their concerns. We internally reviewed the installed floor and did not suspect any defects; the customer disagrees. We have forwarded the review to the manufacturer for a second opinion. We are currently waiting on a reply from the vendor....
We appreciate the customer’s patience while this matter is being investigated.
As stated, we are processing refunds totaling $560.00 as agreed.
Complaint: [redacted]
I am rejecting this response because: before we submitted the contract/paperwork we were told that the shutters were ordered. Now that we have signed the contract we received a call and email that states we need a remeasure on our windows. When we first measured our shutters, we realized the error and the man doing the measurements redid the paperwork and measurements for shutters and not blinds. Due to this issue we were definitely contacted quicker. We are currently waiting for a call back to discuss the issue of remeasuring for shutters. We have called 4 times on different days and finally left a message earlier today, 4/20/16 and have not received a call back. We will also be sending an email to the person who has taken over the account, who actually has been very helpful. Besides her help we are very disappointed that we have been waiting for our shutters since February 15th, 2016.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have made multiple attempts to contact the customer to discuss their concerns, but have not received any returned calls. Based on the customer request we would be willing to ascertain the replacement of their laminate floor at a...
cost to the customer for the significant upgrade to a superior and more expensive material. Once we have been in contact with the customer will extend the offer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have placed an order for the necessary parts needed to repair the window treatments. The parts will be shipped directly from the manufacturer to the customer with “how to” instructions. We...
appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and completed services on July 5, 2017. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding her concerns. Empire contact Ms. [redacted] and she has requested to cease all future interaction with Empire Today and requested we do not enter her home to conduct repairs. Empire considers the matter closed at this time.
Complaint: [redacted]
I am rejecting this response because: I do thank Revdex.com for the service you provide. We try to resolve the matter faithfully, but we regretted the business would not do the same. There for I have no choice except to ask Revdex.com to close the case as unresolved matter.
Sincerely,
[redacted]
We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer and
offered a full refund with removal of the carpet and a signed agreement. The
customer is currently reviewing the agreement. We look forward to hearing back
from the customer and amicably...
resolving this matter.
(The consumer indicated he/she DID NOT accept the response from the business.)
We have been in contact with Empire and we are actively trying to come to some sort of resolution/middle ground, however, we are not sure at this time whether or not they are willing to meet us in the middle. They called and offered us $1500 off original price of tile and additional 60 square feet of tile installation in bathroom. We countered with $1500 off original price with installation of hardwood floors in kitchen and sunroom as originally planned. We are currently waiting for their response.
We regret the delay in completing the installation and any inconvenience that occurred as a result. The installation has now been completed. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Business Response /* (1000, 5, 2015/08/18) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to complete the repairs at no cost. The customer accepted this offer, and the repairs are scheduled to be completed on August 20, 2015....
We appreciate the customer's feedback and look forward to amicably resolving this matter.