Complaint: [redacted]
I am rejecting this response because:They keep playing this run around game. I did have the cleaning done. They do not want to honor the warranty. They are criminals. A monopoly in the flooring business.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Once payment is received in 7-10 days from 06/06/2016
Sincerely,
[redacted]
Repairs were completed on December 27th and we have also issued a refund for the inconvenience. We appreciate the customer’s feedback regarding their experience.
Revdex.com:If Empire comes through with what they have stated and can complete this project this would be great, I have had many more instances since the claim I filed and need Empire to commit to what they tell me they are going to do.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Linda [redacted]
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we will process the refund for the window treatments that she did not receive. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:There was no communication from the company from July 19 until July 26. We needed to confirm with them that they actually had the materials in stock in the [redacted] warehouse to complete our job, and we needed to know when they planned to have installers at our house to do the work, so that we could arrange for someone to be at home at the scheduled time. We both work full-time jobs outside the home, so advance notice is absolutely necessary. On the morning of July 26, we received a voice mail on one of our cell phones stating that the installation crew would be at our house THE SAME DAY between 1-3pm. No advance notice, no regard for our schedule whatsoever. We scrambled to get time off work to be home at the scheduled time, only to have the crew show up at 4:45pm - not within the 1-3pm time window. If we had known this, we wouldn't have had to waste time off from work. At this point, the job has been completed and we don't see any issues with the work so far. It is simply unbelievable to us that a company can treat customers this way, with nothing more than a "we apologize for any inconvenience," and still end up with an A+ rating with the Revdex.com because the complaint has technically been satisfied. We will NEVER again do business with Empire Today, and recommend that no one else does either.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.We inspected the installed flooring and found it to be defective by installation. As such, we have offered warranty replacement with the same product at no cost to the customer under the labor warranty, or replacement with an...
upgraded product for the difference in price.We have also offered a full refund in lieu of replacement, allowing the customer to keep the installed product “as is.”
We appreciate the customer contacting us regarding her concerns.
We have been attempting to contact the customer via telephone to schedule the
necessary repairs, but she has not yet returned our messages. We look forward to
hearing back from the customer and amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Kristin [redacted]
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, provided a monetary accommodation and confirmed the installation is completed. Customer is satisfied with the end result. We appreciate the customer’s feedback and consider this matter resolved.
Initial Business Response /* (1000, 5, 2015/06/23) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial discount on the order. The customer accepted this offer. We appreciate the customer's feedback and look forward to amicably...
resolving this matter.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am hoping their partial refund will cover the massive electricity bill I am going to receive, and also the interest paid on the charge that cleared PRIOR to any installation. I appreciate them making an effort to fix this once I went through the Revdex.com. I just know never to use their services ever again and hope others will take this into consideration before booking their services.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10885835, and find that this resolution is satisfactory to me.
Sincerely,
Nicole [redacted]
Per the customer’s request, we canceled the order and refunded the full deposit to the credit card that was used for payment. We appreciate the customer’s feedback and hope to work with then in the future.
We appreciate the customer contacting us regarding her concerns. We have been attempting to reach the customer via telephone to discuss our offer of a discount. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns with pricing.
The regional manager spoke with the customer and offered to review the competitor’s quote under our low price guarantee. We will give the customer the best price available on a substantially same product and...
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and offered a partial discount with a signed
agreement. The customer accepted this offer, and the repairs are scheduled to
be completed on November 30, 2015. We appreciate the customer’s feedback...
and
look forward to amicably resolving this matter.
We spoke with the customer, and the repairs were scheduled for December 28, 2015. Some of the repairs have been completed, and we are scheduled to repair additional areas on January 4, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and based on the results of the inspection, we have offered a replacement. The product will be delivered to the customer's home on September 24, 2015, and the replacement is scheduled for September 28,...
2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:They keep playing this run around game. I did have the cleaning done. They do not want to honor the warranty. They are criminals. A monopoly in the flooring business.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Once payment is received in 7-10 days from 06/06/2016
Sincerely,
[redacted]
Repairs were completed on December 27th and we have also issued a refund for the inconvenience. We appreciate the customer’s feedback regarding their experience.
Revdex.com:If Empire comes through with what they have stated and can complete this project this would be great, I have had many more instances since the claim I filed and need Empire to commit to what they tell me they are going to do.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Linda [redacted]
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we will process the refund for the window treatments that she did not receive. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:There was no communication from the company from July 19 until July 26. We needed to confirm with them that they actually had the materials in stock in the [redacted] warehouse to complete our job, and we needed to know when they planned to have installers at our house to do the work, so that we could arrange for someone to be at home at the scheduled time. We both work full-time jobs outside the home, so advance notice is absolutely necessary. On the morning of July 26, we received a voice mail on one of our cell phones stating that the installation crew would be at our house THE SAME DAY between 1-3pm. No advance notice, no regard for our schedule whatsoever. We scrambled to get time off work to be home at the scheduled time, only to have the crew show up at 4:45pm - not within the 1-3pm time window. If we had known this, we wouldn't have had to waste time off from work. At this point, the job has been completed and we don't see any issues with the work so far. It is simply unbelievable to us that a company can treat customers this way, with nothing more than a "we apologize for any inconvenience," and still end up with an A+ rating with the Revdex.com because the complaint has technically been satisfied. We will NEVER again do business with Empire Today, and recommend that no one else does either.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.We inspected the installed flooring and found it to be defective by installation. As such, we have offered warranty replacement with the same product at no cost to the customer under the labor warranty, or replacement with an...
upgraded product for the difference in price.We have also offered a full refund in lieu of replacement, allowing the customer to keep the installed product “as is.”
We appreciate the customer contacting us regarding her concerns.
We have been attempting to contact the customer via telephone to schedule the
necessary repairs, but she has not yet returned our messages. We look forward to
hearing back from the customer and amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Kristin [redacted]
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, provided a monetary accommodation and confirmed the installation is completed. Customer is satisfied with the end result. We appreciate the customer’s feedback and consider this matter resolved.
Initial Business Response /* (1000, 5, 2015/06/23) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial discount on the order. The customer accepted this offer. We appreciate the customer's feedback and look forward to amicably...
resolving this matter.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am hoping their partial refund will cover the massive electricity bill I am going to receive, and also the interest paid on the charge that cleared PRIOR to any installation. I appreciate them making an effort to fix this once I went through the Revdex.com. I just know never to use their services ever again and hope others will take this into consideration before booking their services.
We appreciate the customer contacting us regarding their concerns. Service was completed on June 27, 2017. We thank the customer for their feedback.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10885835, and find that this resolution is satisfactory to me.
Sincerely,
Nicole [redacted]
Per the customer’s request, we canceled the order and refunded the full deposit to the credit card that was used for payment. We appreciate the customer’s feedback and hope to work with then in the future.
We appreciate the customer contacting us regarding her concerns. We have been attempting to reach the customer via telephone to discuss our offer of a discount. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns.
Repairs were completed under warranty on June 29, 2015, and credit has been issued to the customer’s financing account as agreed.
We appreciate the customer contacting us regarding her concerns with pricing.
The regional manager spoke with the customer and offered to review the competitor’s quote under our low price guarantee. We will give the customer the best price available on a substantially same product and...
installation.
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and offered a partial discount with a signed
agreement. The customer accepted this offer, and the repairs are scheduled to
be completed on November 30, 2015. We appreciate the customer’s feedback...
and
look forward to amicably resolving this matter.
We spoke with the customer, and the repairs were scheduled for December 28, 2015. Some of the repairs have been completed, and we are scheduled to repair additional areas on January 4, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and based on the results of the inspection, we have offered a replacement. The product will be delivered to the customer's home on September 24, 2015, and the replacement is scheduled for September 28,...
2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.