We appreciate the customer contacting us regarding their concerns. The Regional Manager spoke with the customer by telephone and offered to complete the service at their earliest convenience. The customer requested a discount on the flooring of 50%. We offered to complete the repair with a small...
discount for inconvenience, or refund 50% in lieu of the repairs to keep the installed flooring “as is” without warranty.
We appreciate the customer contacting us regarding their concerns. Service to the carpet was completed on October 6, 2016 under warranty at no cost to the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the business has indicated they will reimburse. I am waiting for the reimbursement. I will advise when it is received.
Sincerely,
Patricia May-[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The crew that came 11/17 was amazing! The sales rep n crew removing the floor and Mr Sherwin made the resolution a calming experience. Thank you so much!
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and were able to discuss their concerns. Customer did not make any requests. We appreciate the customer’s feedback and consider the matter handled.
We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer on Wednesday, September 7th, and has scheduled repairs for September 13th at the customer’s request.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 30, 2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. We have offered to replace the damaged boards under the warranty at no additional cost to the customer. The customer requested replacement with a wood floor, and we quoted the customer a discount price to replace the laminate with...
We have spoken with the customer and agreed upon a partial discount for the area that was installed with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:They did not address my...
concerns in the least. "Per the customer’s request, we have canceled the orders. We look forward to working with the customer on future home improvement projects" addresses nothing outlined in my complaint. Please provide a response.
Sincerely,
[redacted]
Initial Business Response /* (1000, 10, 2014/12/10) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to replace the baseboards. The customer is considering this offer, as she is not sure if she wants us to complete additional work in...
her home. The customer has agreed to send pictures of the damages for our review. We look forward to hearing back from the customer and reaching an amicable resolution.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on April 22, 2017. We appreciate the customer’s feedback and consider this matter resolved.
Complaint: [redacted]
I am rejecting this response because: I would like to know when the business has contacted us. They contacted me once and told me that they will call back to schedule someone to setup a date. Regardless, they agreed to fix the problems and they should be fixing it as the while floor is sqeaking everywhere and even with one year labor warranty. When they sold us this product they quoted high quality workmanship and lifetime warranty on the hardwood and it dents on a drop a remote . This is regular wear and tear that we are talking that is not up to the mark. I want them to tell me what their lifetime warranty supports because right now,. I have a product that is sqeaky all over and the dents and chips very easily.My 18 year old contractor grade hardwood in my kitchen where the wear and tear is more has held up better than this hardwood that is just 4 years old.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have agreed to cancel the order, refund the deposit and provide an additional monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office general manager spoke to the customer by telephone on June 12, 2017. We have offered to review and estimate for repairs to the damaged door, as we are unable to provide the work ourselves. We are currently waiting...
Complaint: [redacted]
I am rejecting this response because: We have called back...
multiple times and not been able to speak with anyone. We have already had a inspection months ago but never heard anything about it. They left a message to see what can be done but during work hours we were not able to answer and returned calls as soon as possible. Left message but have not heard back from them again.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and will schedule the replacement of two offices and a hallway with new carpet, as well as replacement of the cove base installed. We have also agreed to provide a discount for the inconvenience...
and damages that have occurred. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The Regional Manager spoke with the customer by telephone and offered to complete the service at their earliest convenience. The customer requested a discount on the flooring of 50%. We offered to complete the repair with a small...
discount for inconvenience, or refund 50% in lieu of the repairs to keep the installed flooring “as is” without warranty.
We appreciate the customer contacting us regarding their concerns. Service to the carpet was completed on October 6, 2016 under warranty at no cost to the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the business has indicated they will reimburse. I am waiting for the reimbursement. I will advise when it is received.
Sincerely,
Patricia May-[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The crew that came 11/17 was amazing! The sales rep n crew removing the floor and Mr Sherwin made the resolution a calming experience. Thank you so much!
Sincerely,
[redacted]
We appreciate the customer’s feedback and look forward to reviewing the offered information.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and were able to discuss their concerns. Customer did not make any requests. We appreciate the customer’s feedback and consider the matter handled.
We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer on Wednesday, September 7th, and has scheduled repairs for September 13th at the customer’s request.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 30, 2016. We appreciate the customer’s feedback and consider this matter resolved.
The regional manager spoke to the customer today and offered to reimburse her for a contractor to address the door.
We appreciate the customer contacting us regarding their concerns. We have offered to replace the damaged boards under the warranty at no additional cost to the customer. The customer requested replacement with a wood floor, and we quoted the customer a discount price to replace the laminate with...
wood.
Inspection and service is scheduled for Thursday, August 10th.
We have spoken with the customer and agreed upon a partial discount for the area that was installed with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:They did not address my...
concerns in the least. "Per the customer’s request, we have canceled the orders. We look forward to working with the customer on future home improvement projects" addresses nothing outlined in my complaint. Please provide a response.
Sincerely,
[redacted]
Initial Business Response /* (1000, 10, 2014/12/10) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to replace the baseboards. The customer is considering this offer, as she is not sure if she wants us to complete additional work in...
her home. The customer has agreed to send pictures of the damages for our review. We look forward to hearing back from the customer and reaching an amicable resolution.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on April 22, 2017. We appreciate the customer’s feedback and consider this matter resolved.
Complaint: [redacted]
I am rejecting this response because: I would like to know when the business has contacted us. They contacted me once and told me that they will call back to schedule someone to setup a date. Regardless, they agreed to fix the problems and they should be fixing it as the while floor is sqeaking everywhere and even with one year labor warranty. When they sold us this product they quoted high quality workmanship and lifetime warranty on the hardwood and it dents on a drop a remote . This is regular wear and tear that we are talking that is not up to the mark. I want them to tell me what their lifetime warranty supports because right now,. I have a product that is sqeaky all over and the dents and chips very easily.My 18 year old contractor grade hardwood in my kitchen where the wear and tear is more has held up better than this hardwood that is just 4 years old.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have agreed to cancel the order, refund the deposit and provide an additional monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office general manager spoke to the customer by telephone on June 12, 2017. We have offered to review and estimate for repairs to the damaged door, as we are unable to provide the work ourselves. We are currently waiting...
for the estimate for review.
Complaint: [redacted]
I am rejecting this response because: We have called back...
multiple times and not been able to speak with anyone. We have already had a inspection months ago but never heard anything about it. They left a message to see what can be done but during work hours we were not able to answer and returned calls as soon as possible. Left message but have not heard back from them again.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and will schedule the replacement of two offices and a hallway with new carpet, as well as replacement of the cove base installed. We have also agreed to provide a discount for the inconvenience...
and damages that have occurred. We appreciate the customer’s feedback and look forward to amicably resolving this matter.