We appreciate the customer contacting us regarding their concerns. The refund was processed to the customer’s credit card used for payment on May 18, 2017. We thank the customer for their feedback.
(The consumer indicated he/she DID NOT accept the response from the business.)
We have been in contact with Empire and we are actively trying to come to some sort of resolution/middle ground, however, we are not sure at this time whether or not they are willing to meet us in the middle. They called and offered us $1500 off original price of tile and additional 60 square feet of tile installation in bathroom. We countered with $1500 off original price with installation of hardwood floors in kitchen and sunroom as originally planned. We are currently waiting for their response.
Complaint: [redacted]
I am rejecting this response because:This company still owes me $200...
cash for the damages their tile installer caused to my property, my refrigerator water line, & stove removal unplugged and moved from it correct space in my kitchen keeping me from usage to cook on. I had to pay for services rendered to replace both items & send verification of receipts of thus payments.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, the installation has been completed and an allowance has been applied to the order as agreed. We appreciate the customer’s feedback and consider this matter resolved.
We regret the delay in completing the installation and any inconvenience that occurred as a result. The installation has now been completed. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and will schedule the replacement of two offices and a hallway with new carpet, as well as replacement of the cove base installed. We have also agreed to provide a discount for the inconvenience...
and damages that have occurred. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:They did not address my...
concerns in the least. "Per the customer’s request, we have canceled the orders. We look forward to working with the customer on future home improvement projects" addresses nothing outlined in my complaint. Please provide a response.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: We have called back...
multiple times and not been able to speak with anyone. We have already had a inspection months ago but never heard anything about it. They left a message to see what can be done but during work hours we were not able to answer and returned calls as soon as possible. Left message but have not heard back from them again.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and completed services on July 5, 2017. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. Service to the carpet was completed on October 6, 2016 under warranty at no cost to the customer.
We appreciate the customer contacting us regarding their concerns.The ordered product is in stock and the customer has scheduled installation for April 22nd.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and were able to discuss their concerns. Customer did not make any requests. We appreciate the customer’s feedback and consider the matter handled.
We appreciate the customer contacting us regarding her concerns. Empire contact Ms. [redacted] and she has requested to cease all future interaction with Empire Today and requested we do not enter her home to conduct repairs. Empire considers the matter closed at this time.
We appreciate the customer contacting us regarding their concerns. We internally reviewed the installed floor and did not suspect any defects; the customer disagrees. We have forwarded the review to the manufacturer for a second opinion. We are currently waiting on a reply from the vendor....
We appreciate the customer’s patience while this matter is being investigated.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on April 22, 2017. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. The local office met with the customer on May 31, 2017, to schedule re-selection of an available window treatment style.
We appreciate the customer contacted us with their concerns.The local office reached the customer by telephone, but the customer refused to speak to anyone in the office.The Office of the President has left a message for the customer to return their call.
We appreciate the customer contacting us regarding their concerns. The refund was processed to the customer’s credit card used for payment on May 18, 2017. We thank the customer for their feedback.
(The consumer indicated he/she DID NOT accept the response from the business.)
We have been in contact with Empire and we are actively trying to come to some sort of resolution/middle ground, however, we are not sure at this time whether or not they are willing to meet us in the middle. They called and offered us $1500 off original price of tile and additional 60 square feet of tile installation in bathroom. We countered with $1500 off original price with installation of hardwood floors in kitchen and sunroom as originally planned. We are currently waiting for their response.
Complaint: [redacted]
I am rejecting this response because:This company still owes me $200...
cash for the damages their tile installer caused to my property, my refrigerator water line, & stove removal unplugged and moved from it correct space in my kitchen keeping me from usage to cook on. I had to pay for services rendered to replace both items & send verification of receipts of thus payments.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, the installation has been completed and an allowance has been applied to the order as agreed. We appreciate the customer’s feedback and consider this matter resolved.
As stated, we are processing refunds totaling $560.00 as agreed.
We regret the delay in completing the installation and any inconvenience that occurred as a result. The installation has now been completed. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and will schedule the replacement of two offices and a hallway with new carpet, as well as replacement of the cove base installed. We have also agreed to provide a discount for the inconvenience...
and damages that have occurred. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:They did not address my...
concerns in the least. "Per the customer’s request, we have canceled the orders. We look forward to working with the customer on future home improvement projects" addresses nothing outlined in my complaint. Please provide a response.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: We have called back...
multiple times and not been able to speak with anyone. We have already had a inspection months ago but never heard anything about it. They left a message to see what can be done but during work hours we were not able to answer and returned calls as soon as possible. Left message but have not heard back from them again.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and completed services on July 5, 2017. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. Service to the carpet was completed on October 6, 2016 under warranty at no cost to the customer.
We appreciate the customer contacting us regarding their concerns.The ordered product is in stock and the customer has scheduled installation for April 22nd.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and were able to discuss their concerns. Customer did not make any requests. We appreciate the customer’s feedback and consider the matter handled.
We appreciate the customer contacting us regarding her concerns. Empire contact Ms. [redacted] and she has requested to cease all future interaction with Empire Today and requested we do not enter her home to conduct repairs. Empire considers the matter closed at this time.
We appreciate the customer contacting us regarding their concerns. We internally reviewed the installed floor and did not suspect any defects; the customer disagrees. We have forwarded the review to the manufacturer for a second opinion. We are currently waiting on a reply from the vendor....
We appreciate the customer’s patience while this matter is being investigated.
We appreciate the customer’s feedback and look forward to reviewing the offered information.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on April 22, 2017. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. The local office met with the customer on May 31, 2017, to schedule re-selection of an available window treatment style.
We appreciate the customer contacted us with their concerns.The local office reached the customer by telephone, but the customer refused to speak to anyone in the office.The Office of the President has left a message for the customer to return their call.
The local office contacted the customer and has scheduled service for January 2, 2016 per the customer's request.