We appreciate the customer contacting us regarding their concerns. We have made multiple attempts to contact the customer to discuss their concerns, but have not received any returned calls. Based on the customer request we would be willing to ascertain the replacement of their laminate floor at a...
cost to the customer for the significant upgrade to a superior and more expensive material. Once we have been in contact with the customer will extend the offer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because: before we submitted the contract/paperwork we were told that the shutters were ordered. Now that we have signed the contract we received a call and email that states we need a remeasure on our windows. When we first measured our shutters, we realized the error and the man doing the measurements redid the paperwork and measurements for shutters and not blinds. Due to this issue we were definitely contacted quicker. We are currently waiting for a call back to discuss the issue of remeasuring for shutters. We have called 4 times on different days and finally left a message earlier today, 4/20/16 and have not received a call back. We will also be sending an email to the person who has taken over the account, who actually has been very helpful. Besides her help we are very disappointed that we have been waiting for our shutters since February 15th, 2016.
Sincerely,
[redacted]
Initial Business Response /* (1000, 10, 2014/12/10) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to replace the baseboards. The customer is considering this offer, as she is not sure if she wants us to complete additional work in...
her home. The customer has agreed to send pictures of the damages for our review. We look forward to hearing back from the customer and reaching an amicable resolution.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 30, 2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding his concerns.
We have spoken with the customer and offered a replacement. The customer has
selected a new style, and the installation is scheduled to be completed on
November 23, 2015. We appreciate the customer’s feedback and look forward...
Complaint: [redacted]
I am rejecting this response because: I would like to know when the business has contacted us. They contacted me once and told me that they will call back to schedule someone to setup a date. Regardless, they agreed to fix the problems and they should be fixing it as the while floor is sqeaking everywhere and even with one year labor warranty. When they sold us this product they quoted high quality workmanship and lifetime warranty on the hardwood and it dents on a drop a remote . This is regular wear and tear that we are talking that is not up to the mark. I want them to tell me what their lifetime warranty supports because right now,. I have a product that is sqeaky all over and the dents and chips very easily.My 18 year old contractor grade hardwood in my kitchen where the wear and tear is more has held up better than this hardwood that is just 4 years old.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have offered to replace the damaged boards under the warranty at no additional cost to the customer. The customer requested replacement with a wood floor, and we quoted the customer a discount price to replace the laminate with...
We regret the customer is so dissatisfied with their experience.As previously stated, our review found site related damage, however we have submitted for a second opinion. We will contact the customer as soon as we receive a reply on the claim.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial discount, and the installation is scheduled to be completed on February 6, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and offered a replacement. We met with the
customer on October 29, 2015, and she selected a new style. The replacement is
scheduled to be completed on November 9, 2015. We appreciate the...
customer’s
feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns.
We have been attempting to contact the customer via telephone to schedule the
necessary repairs, but she has not yet returned our messages. We look forward to
hearing back from the customer and amicably resolving this matter.
We spoke with the customer, and the repairs were scheduled for December 28, 2015. Some of the repairs have been completed, and we are scheduled to repair additional areas on January 4, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns with pricing.
The regional manager spoke with the customer and offered to review the competitor’s quote under our low price guarantee. We will give the customer the best price available on a substantially same product and...
Complaint: [redacted]
I am rejecting this response because: From: Wayne [redacted] [mailto:[redacted]@yahoo.com] Sent: Friday, August 26, 2016 1:16 PM To: Customer Relations <[email protected]> Cc: m[redacted]@gmail.com; Wayne [redacted] <[redacted]@yahoo.com> Subject: Re: CID - [redacted] The company has emailed me twice regarding this situation but only after we reported them to the Revdex.com. I have yet to respond but will after I send this off to Revdex.com. The problem started when our toilet in the bathroom was not set properly and raw sewage spilled out under the flooring, laminate, which traveled out to our dining room. This was just before thanksgiving Besides ruining the laminate it caused damage to our vanity and drywall which we were told would be replaced. To date after numerous attempts to contact the company and installing contractor this still has not been resolved. When the company came out to repair this issue all three workers ran out of the house puking as the smell was overwhelming. We were forced to live like that with this awful smell for about 5 days while we waited for the company to receive about 100 sq. ft. Of tile they replaced the damaged laminate with. They installed for free but insisted we pay for the product. Another "up sell" They felt we didn't choose the right product for use in the bathroom. Kind of funny though when their salesman told us it was a great choice even after I expressed my concerns and thoughts of putting tile in the bathroom. The overall laminate has many areas which were noted after the initial install which needed to be replaced as they we're either short cuts, showing spaces in between boards or cupping. This is where the edges meet and they started to curl. Approximately 1/32" to 1/16". Doesn't seem like much until you look at all the defective ridges on your floor from a short distance. This has not been addressed either as we were told by the company, salesman and installing contractor. Since installation there have been numerous other areas which are showing this "cupping" problem as well as we have come across other gaps in the laminate. We also have transitions from laminate to tile which have yet to be addressed. Again the company has only reached out since the threat of the Revdex.com was involved which I find unacceptable The tile contractor, who quickly repaired our bathroom at an up charge cost, was the only one to reach out to us but never followed up. We are very dissatisfied with the quality of product, which our salesman told us was some of the finest laminate available anywhere, as well as the workmanship and lack of responses until threatened. Doesn't seem like a good way to do business. I've read the companies response and I'm sure they would love to "up sell" us tile as this seems to be their method of operation. Their pricing for their product is well overpriced , especially when compared to a Home Depot or other type store which also offers installation at reasonable rates. Due to the nature of this issue and the lack of response or concern by the company their offer of "up selling" us tile with free install is an insult at best. They installed a poor product with poor installation. I.e. No quality control on their part just a rush to have you do a survey immediately after the install when some of these problems were brought up with resolution guaranteed as they want their customers happy. We have also noticed an area in our living room carpet that is now coming loose. Less than a year and it seems like everything is falling apart without concern on their part. I hope this is enough detail to explain what we are dealing with and look forward to resolving this, but again the current offer is out of the question. We paid over 11K for laminated and carpeting which was financed so they have received all of their monies and we are stuck paying for an inferior product poorly installedSincerelyWayne [redacted] Sent from my iPhone On Aug 26, 2016, at 6:01 AM, Customer Relations <[email protected]> wrote: Wayne And Michelle [redacted] ,CA 92119
Sincerely,
Wayne And Michelle [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Kristin [redacted]
Complaint: [redacted]
I am rejecting this response because:They keep playing this run around game. I did have the cleaning done. They do not want to honor the warranty. They are criminals. A monopoly in the flooring business.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we will process the refund for the window treatments that she did not receive. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have made multiple attempts to contact the customer to discuss their concerns, but have not received any returned calls. Based on the customer request we would be willing to ascertain the replacement of their laminate floor at a...
cost to the customer for the significant upgrade to a superior and more expensive material. Once we have been in contact with the customer will extend the offer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Inspection and service is scheduled for Thursday, August 10th.
The regional manager spoke to the customer today and offered to reimburse her for a contractor to address the door.
Complaint: [redacted]
I am rejecting this response because: before we submitted the contract/paperwork we were told that the shutters were ordered. Now that we have signed the contract we received a call and email that states we need a remeasure on our windows. When we first measured our shutters, we realized the error and the man doing the measurements redid the paperwork and measurements for shutters and not blinds. Due to this issue we were definitely contacted quicker. We are currently waiting for a call back to discuss the issue of remeasuring for shutters. We have called 4 times on different days and finally left a message earlier today, 4/20/16 and have not received a call back. We will also be sending an email to the person who has taken over the account, who actually has been very helpful. Besides her help we are very disappointed that we have been waiting for our shutters since February 15th, 2016.
Sincerely,
[redacted]
Initial Business Response /* (1000, 10, 2014/12/10) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to replace the baseboards. The customer is considering this offer, as she is not sure if she wants us to complete additional work in...
her home. The customer has agreed to send pictures of the damages for our review. We look forward to hearing back from the customer and reaching an amicable resolution.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 30, 2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding his concerns.
We have spoken with the customer and offered a replacement. The customer has
selected a new style, and the installation is scheduled to be completed on
November 23, 2015. We appreciate the customer’s feedback and look forward...
to
amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because: I would like to know when the business has contacted us. They contacted me once and told me that they will call back to schedule someone to setup a date. Regardless, they agreed to fix the problems and they should be fixing it as the while floor is sqeaking everywhere and even with one year labor warranty. When they sold us this product they quoted high quality workmanship and lifetime warranty on the hardwood and it dents on a drop a remote . This is regular wear and tear that we are talking that is not up to the mark. I want them to tell me what their lifetime warranty supports because right now,. I have a product that is sqeaky all over and the dents and chips very easily.My 18 year old contractor grade hardwood in my kitchen where the wear and tear is more has held up better than this hardwood that is just 4 years old.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have offered to replace the damaged boards under the warranty at no additional cost to the customer. The customer requested replacement with a wood floor, and we quoted the customer a discount price to replace the laminate with...
wood.
We regret the customer is so dissatisfied with their experience.As previously stated, our review found site related damage, however we have submitted for a second opinion. We will contact the customer as soon as we receive a reply on the claim.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial discount, and the installation is scheduled to be completed on February 6, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and offered a replacement. We met with the
customer on October 29, 2015, and she selected a new style. The replacement is
scheduled to be completed on November 9, 2015. We appreciate the...
customer’s
feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns.
We have been attempting to contact the customer via telephone to schedule the
necessary repairs, but she has not yet returned our messages. We look forward to
hearing back from the customer and amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. Service was completed on June 27, 2017. We thank the customer for their feedback.
We spoke with the customer, and the repairs were scheduled for December 28, 2015. Some of the repairs have been completed, and we are scheduled to repair additional areas on January 4, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns with pricing.
The regional manager spoke with the customer and offered to review the competitor’s quote under our low price guarantee. We will give the customer the best price available on a substantially same product and...
installation.
Complaint: [redacted]
I am rejecting this response because: From: Wayne [redacted] [mailto:[redacted]@yahoo.com] Sent: Friday, August 26, 2016 1:16 PM To: Customer Relations <[email protected]> Cc: m[redacted]@gmail.com; Wayne [redacted] <[redacted]@yahoo.com> Subject: Re: CID - [redacted] The company has emailed me twice regarding this situation but only after we reported them to the Revdex.com. I have yet to respond but will after I send this off to Revdex.com. The problem started when our toilet in the bathroom was not set properly and raw sewage spilled out under the flooring, laminate, which traveled out to our dining room. This was just before thanksgiving Besides ruining the laminate it caused damage to our vanity and drywall which we were told would be replaced. To date after numerous attempts to contact the company and installing contractor this still has not been resolved. When the company came out to repair this issue all three workers ran out of the house puking as the smell was overwhelming. We were forced to live like that with this awful smell for about 5 days while we waited for the company to receive about 100 sq. ft. Of tile they replaced the damaged laminate with. They installed for free but insisted we pay for the product. Another "up sell" They felt we didn't choose the right product for use in the bathroom. Kind of funny though when their salesman told us it was a great choice even after I expressed my concerns and thoughts of putting tile in the bathroom. The overall laminate has many areas which were noted after the initial install which needed to be replaced as they we're either short cuts, showing spaces in between boards or cupping. This is where the edges meet and they started to curl. Approximately 1/32" to 1/16". Doesn't seem like much until you look at all the defective ridges on your floor from a short distance. This has not been addressed either as we were told by the company, salesman and installing contractor. Since installation there have been numerous other areas which are showing this "cupping" problem as well as we have come across other gaps in the laminate. We also have transitions from laminate to tile which have yet to be addressed. Again the company has only reached out since the threat of the Revdex.com was involved which I find unacceptable The tile contractor, who quickly repaired our bathroom at an up charge cost, was the only one to reach out to us but never followed up. We are very dissatisfied with the quality of product, which our salesman told us was some of the finest laminate available anywhere, as well as the workmanship and lack of responses until threatened. Doesn't seem like a good way to do business. I've read the companies response and I'm sure they would love to "up sell" us tile as this seems to be their method of operation. Their pricing for their product is well overpriced , especially when compared to a Home Depot or other type store which also offers installation at reasonable rates. Due to the nature of this issue and the lack of response or concern by the company their offer of "up selling" us tile with free install is an insult at best. They installed a poor product with poor installation. I.e. No quality control on their part just a rush to have you do a survey immediately after the install when some of these problems were brought up with resolution guaranteed as they want their customers happy. We have also noticed an area in our living room carpet that is now coming loose. Less than a year and it seems like everything is falling apart without concern on their part. I hope this is enough detail to explain what we are dealing with and look forward to resolving this, but again the current offer is out of the question. We paid over 11K for laminated and carpeting which was financed so they have received all of their monies and we are stuck paying for an inferior product poorly installedSincerelyWayne [redacted] Sent from my iPhone On Aug 26, 2016, at 6:01 AM, Customer Relations <[email protected]> wrote: Wayne And Michelle [redacted] ,CA 92119
Sincerely,
Wayne And Michelle [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Kristin [redacted]
Complaint: [redacted]
I am rejecting this response because:They keep playing this run around game. I did have the cleaning done. They do not want to honor the warranty. They are criminals. A monopoly in the flooring business.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we will process the refund for the window treatments that she did not receive. We appreciate the customer's feedback and look forward to amicably resolving this matter.