Complaint: [redacted]
I am rejecting this response because:This company still owes me $200...
cash for the damages their tile installer caused to my property, my refrigerator water line, & stove removal unplugged and moved from it correct space in my kitchen keeping me from usage to cook on. I had to pay for services rendered to replace both items & send verification of receipts of thus payments.
Sincerely,
[redacted]
The local office has reached out to the customer and offered an accommodation for the damages. If there are additional damages we welcome the customer to provide supporting pictures and quotes for repair. The carpet was previously replaced as a courtesy with an upgraded material.
We appreciate the customer contacted us with their concerns.The local office reached the customer by telephone, but the customer refused to speak to anyone in the office.The Office of the President has left a message for the customer to return their call.
We appreciate the customer contacting us regarding their concerns. The $500 accommodation was processed by discounting the order before the customer paid. The original order amount was for $7565.00, the customer received two discounts totaling $2,500 and paid only the remaining balance of...
Initial Business Response /* (1000, 5, 2014/11/04) */
Contact Name and Title: [redacted]
Contact Phone: 888/XXX-XXXX x7813
We appreciate the [redacted] contacting us regarding her concerns. We have spoken with the [redacted], explained our all inclusive pricing, and advised that she did receive...
a discounted price. We appreciate the [redacted]'s feedback and hope to assist her with future home improvement projects.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, the installation has been completed and an allowance has been applied to the order as agreed. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding his concerns.
We have spoken with the customer and offered a replacement. The customer has
selected a new style, and the installation is scheduled to be completed on
November 23, 2015. We appreciate the customer’s feedback and look forward...
We appreciate the customer contacting us regarding their concerns.We serviced the installed blinds under warranty at no cost to the customer on Monday, March 27, 2017. The faux wood blinds the customer ordered are not “blackout shades” and are not sold as such. The customer received the correct...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns. We regret any miscommunication or confusion that occurred regarding the financing. We have spoken with the customer and advised that we contacted the financing company and had the plan adjusted to the 12 month option. It can take up to...
two billing cycles for this change to reflect on the statement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and offered a replacement. We met with the
customer on October 29, 2015, and she selected a new style. The replacement is
scheduled to be completed on November 9, 2015. We appreciate the...
customer’s
feedback and look forward to amicably resolving this matter.
We have reached out to the
customer via email to explain the terms of the conditions of the promotion and
that the price he was quoted was the promotional pricing. The customer advised
that he is still not satisfied with the pricing; however, we are unable to
offer a lower cost. We appreciate the customer’s feedback and look forward to
amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, explained the pricing was comparable to their previous order and have agreed to provide a small monetary discount for goodwill and customer satisfaction. We appreciate the customer’s feedback...
and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.We inspected the installed carpet in December 2016 and found no defects with the product or installation. We suggested that the customer increase maintenance (vacuuming more frequently).For customer satisfaction and goodwill, we have...
offered replacement at a discounted cost to the customer.
Complaint: [redacted]
I am rejecting this response because: From: Wayne [redacted] [mailto:[redacted]@yahoo.com] Sent: Friday, August 26, 2016 1:16 PM To: Customer Relations <[email protected]> Cc: m[redacted]@gmail.com; Wayne [redacted] <[redacted]@yahoo.com> Subject: Re: CID - [redacted] The company has emailed me twice regarding this situation but only after we reported them to the Revdex.com. I have yet to respond but will after I send this off to Revdex.com. The problem started when our toilet in the bathroom was not set properly and raw sewage spilled out under the flooring, laminate, which traveled out to our dining room. This was just before thanksgiving Besides ruining the laminate it caused damage to our vanity and drywall which we were told would be replaced. To date after numerous attempts to contact the company and installing contractor this still has not been resolved. When the company came out to repair this issue all three workers ran out of the house puking as the smell was overwhelming. We were forced to live like that with this awful smell for about 5 days while we waited for the company to receive about 100 sq. ft. Of tile they replaced the damaged laminate with. They installed for free but insisted we pay for the product. Another "up sell" They felt we didn't choose the right product for use in the bathroom. Kind of funny though when their salesman told us it was a great choice even after I expressed my concerns and thoughts of putting tile in the bathroom. The overall laminate has many areas which were noted after the initial install which needed to be replaced as they we're either short cuts, showing spaces in between boards or cupping. This is where the edges meet and they started to curl. Approximately 1/32" to 1/16". Doesn't seem like much until you look at all the defective ridges on your floor from a short distance. This has not been addressed either as we were told by the company, salesman and installing contractor. Since installation there have been numerous other areas which are showing this "cupping" problem as well as we have come across other gaps in the laminate. We also have transitions from laminate to tile which have yet to be addressed. Again the company has only reached out since the threat of the Revdex.com was involved which I find unacceptable The tile contractor, who quickly repaired our bathroom at an up charge cost, was the only one to reach out to us but never followed up. We are very dissatisfied with the quality of product, which our salesman told us was some of the finest laminate available anywhere, as well as the workmanship and lack of responses until threatened. Doesn't seem like a good way to do business. I've read the companies response and I'm sure they would love to "up sell" us tile as this seems to be their method of operation. Their pricing for their product is well overpriced , especially when compared to a Home Depot or other type store which also offers installation at reasonable rates. Due to the nature of this issue and the lack of response or concern by the company their offer of "up selling" us tile with free install is an insult at best. They installed a poor product with poor installation. I.e. No quality control on their part just a rush to have you do a survey immediately after the install when some of these problems were brought up with resolution guaranteed as they want their customers happy. We have also noticed an area in our living room carpet that is now coming loose. Less than a year and it seems like everything is falling apart without concern on their part. I hope this is enough detail to explain what we are dealing with and look forward to resolving this, but again the current offer is out of the question. We paid over 11K for laminated and carpeting which was financed so they have received all of their monies and we are stuck paying for an inferior product poorly installedSincerelyWayne [redacted] Sent from my iPhone On Aug 26, 2016, at 6:01 AM, Customer Relations <[email protected]> wrote: Wayne And Michelle [redacted] ,CA 92119
Sincerely,
Wayne And Michelle [redacted]
Complaint: [redacted]
I am rejecting this response because:This company still owes me $200...
cash for the damages their tile installer caused to my property, my refrigerator water line, & stove removal unplugged and moved from it correct space in my kitchen keeping me from usage to cook on. I had to pay for services rendered to replace both items & send verification of receipts of thus payments.
Sincerely,
[redacted]
The local office contacted the customer and has scheduled service for January 2, 2016 per the customer's request.
The local office has reached out to the customer and offered an accommodation for the damages. If there are additional damages we welcome the customer to provide supporting pictures and quotes for repair. The carpet was previously replaced as a courtesy with an upgraded material.
All repairs have been completed as agreed. We thank the customer for their feedback.
We appreciate the customer contacted us with their concerns.The local office reached the customer by telephone, but the customer refused to speak to anyone in the office.The Office of the President has left a message for the customer to return their call.
We appreciate the customer contacting us regarding their concerns. The $500 accommodation was processed by discounting the order before the customer paid. The original order amount was for $7565.00, the customer received two discounts totaling $2,500 and paid only the remaining balance of...
$5065.00.
Initial Business Response /* (1000, 5, 2014/11/04) */
Contact Name and Title: [redacted]
Contact Phone: 888/XXX-XXXX x7813
We appreciate the [redacted] contacting us regarding her concerns. We have spoken with the [redacted], explained our all inclusive pricing, and advised that she did receive...
a discounted price. We appreciate the [redacted]'s feedback and hope to assist her with future home improvement projects.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, the installation has been completed and an allowance has been applied to the order as agreed. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding his concerns.
We have spoken with the customer and offered a replacement. The customer has
selected a new style, and the installation is scheduled to be completed on
November 23, 2015. We appreciate the customer’s feedback and look forward...
to
amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.We serviced the installed blinds under warranty at no cost to the customer on Monday, March 27, 2017. The faux wood blinds the customer ordered are not “blackout shades” and are not sold as such. The customer received the correct...
product per the purchase order contract.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns. We regret any miscommunication or confusion that occurred regarding the financing. We have spoken with the customer and advised that we contacted the financing company and had the plan adjusted to the 12 month option. It can take up to...
two billing cycles for this change to reflect on the statement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and offered a replacement. We met with the
customer on October 29, 2015, and she selected a new style. The replacement is
scheduled to be completed on November 9, 2015. We appreciate the...
customer’s
feedback and look forward to amicably resolving this matter.
Service is scheduled for Saturday, March 18th.
We have reached out to the
customer via email to explain the terms of the conditions of the promotion and
that the price he was quoted was the promotional pricing. The customer advised
that he is still not satisfied with the pricing; however, we are unable to
offer a lower cost. We appreciate the customer’s feedback and look forward to
amicably resolving this matter.
The local office spoke with the customer on Thursday Nov 3rd and have reached an agreement to resolve the matter amicably.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, explained the pricing was comparable to their previous order and have agreed to provide a small monetary discount for goodwill and customer satisfaction. We appreciate the customer’s feedback...
and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.We inspected the installed carpet in December 2016 and found no defects with the product or installation. We suggested that the customer increase maintenance (vacuuming more frequently).For customer satisfaction and goodwill, we have...
offered replacement at a discounted cost to the customer.
The local office spoke with the customer and the agreed upon refund has been processed.
Complaint: [redacted]
I am rejecting this response because: From: Wayne [redacted] [mailto:[redacted]@yahoo.com] Sent: Friday, August 26, 2016 1:16 PM To: Customer Relations <[email protected]> Cc: m[redacted]@gmail.com; Wayne [redacted] <[redacted]@yahoo.com> Subject: Re: CID - [redacted] The company has emailed me twice regarding this situation but only after we reported them to the Revdex.com. I have yet to respond but will after I send this off to Revdex.com. The problem started when our toilet in the bathroom was not set properly and raw sewage spilled out under the flooring, laminate, which traveled out to our dining room. This was just before thanksgiving Besides ruining the laminate it caused damage to our vanity and drywall which we were told would be replaced. To date after numerous attempts to contact the company and installing contractor this still has not been resolved. When the company came out to repair this issue all three workers ran out of the house puking as the smell was overwhelming. We were forced to live like that with this awful smell for about 5 days while we waited for the company to receive about 100 sq. ft. Of tile they replaced the damaged laminate with. They installed for free but insisted we pay for the product. Another "up sell" They felt we didn't choose the right product for use in the bathroom. Kind of funny though when their salesman told us it was a great choice even after I expressed my concerns and thoughts of putting tile in the bathroom. The overall laminate has many areas which were noted after the initial install which needed to be replaced as they we're either short cuts, showing spaces in between boards or cupping. This is where the edges meet and they started to curl. Approximately 1/32" to 1/16". Doesn't seem like much until you look at all the defective ridges on your floor from a short distance. This has not been addressed either as we were told by the company, salesman and installing contractor. Since installation there have been numerous other areas which are showing this "cupping" problem as well as we have come across other gaps in the laminate. We also have transitions from laminate to tile which have yet to be addressed. Again the company has only reached out since the threat of the Revdex.com was involved which I find unacceptable The tile contractor, who quickly repaired our bathroom at an up charge cost, was the only one to reach out to us but never followed up. We are very dissatisfied with the quality of product, which our salesman told us was some of the finest laminate available anywhere, as well as the workmanship and lack of responses until threatened. Doesn't seem like a good way to do business. I've read the companies response and I'm sure they would love to "up sell" us tile as this seems to be their method of operation. Their pricing for their product is well overpriced , especially when compared to a Home Depot or other type store which also offers installation at reasonable rates. Due to the nature of this issue and the lack of response or concern by the company their offer of "up selling" us tile with free install is an insult at best. They installed a poor product with poor installation. I.e. No quality control on their part just a rush to have you do a survey immediately after the install when some of these problems were brought up with resolution guaranteed as they want their customers happy. We have also noticed an area in our living room carpet that is now coming loose. Less than a year and it seems like everything is falling apart without concern on their part. I hope this is enough detail to explain what we are dealing with and look forward to resolving this, but again the current offer is out of the question. We paid over 11K for laminated and carpeting which was financed so they have received all of their monies and we are stuck paying for an inferior product poorly installedSincerelyWayne [redacted] Sent from my iPhone On Aug 26, 2016, at 6:01 AM, Customer Relations <[email protected]> wrote: Wayne And Michelle [redacted] ,CA 92119
Sincerely,
Wayne And Michelle [redacted]