MovingHelp.com

OMG. This HAS to be a SCAM. I am taking time out from this move to post this review bc I am SOOO annoyed. Called the movers ahead, being proactive, four times. Left voice mails. Never got a return call. Went to the website, Movinghelp.com. Went to the customer service, "chatted" with someone who DID NOT CARE. They gave me the direct line to customer service. I waited over 20 min all the while being told to remember to go online to customer service. I am stressed. Normally, I check reviews before making a purchase and this time did not do it. I can clearly see other very dissatisfied customers. I AM A HATER OF MOVINGHELP.COM

A full refund of $535.95 was issued when Ms [redacted] cancelled the order discussed on 7/16/2014.  MovingHelp.com does not provide any moving services, we operate a website where independent labor providers can advertise their services (they set their own rates) and customers can hire them....

  We would also like Ms. [redacted] to understand at the time of her order she agreed to the terms and conditions for the corresponding transactions between her and the selected service provider.  Included below is a section of the Agreement.4. eMove operates the Marketplace. The MarketPlace is a Neutral Venue and Online Clearinghouse:This web site functions solely as a neutral venue and online clearinghouse to connect You and the various Moving Helpers. We do not endorse any Services or Moving Helper. We specifically disclaim any and all explicit or implicit endorsements or recommendations for any Services or Moving Helper. We are not involved in any manner with the provision of the Services by the Moving Helper. Furthermore, the Moving Helper(s) do not work for Us. You acknowledge and agree that the Moving Helper(s) are not Our employees, agents,representatives or independent contractors. You acknowledge and agree that We do not do any type of background checks of a Moving Helper nor do we do inquiries into the work history, criminal history or character history of a Moving Helper. Therefore, We cannot guarantee nor do We have control over the quality, accuracy, standard of Service, safety or legality of the Services provided by the Moving Helper or of the Moving Helper itself. You acknowledge and agree that We only operate a web site. You acknowledge and agree that any and all communications, correspondence, verbal or written, or any warranties or representations, made with regard to the Services and the Moving Helper are not provided by Us and are specifically and solely between You and the Moving Helper. Again, Ms. [redacted] received a full refund on her cancelled order.

In response to Revdex.com complaint filed by [redacted] requesting a refund for damages.  On 7/22/2014 an order was submitted by [redacted]  through the MovingHelp.[redacted] marketplace in which he selected services.  At that time, [redacted] agreed to the terms & conditions for...

the corresponding transactions between him and the selected service provider.  Included below is a section of the Payment for Services provision of the Agreement. Upon the completion of, and your satisfaction with, the Services, You agree that You will complete the transaction with the Moving Helper by presenting the Payment Code to the Moving Helper.   You agree and acknowledge that Your presentation of the Payment Code to the Moving Helper is Your payment to the Moving Helper and Your authorization for the release of any and all authorized payments for the Services.  You agree that You are responsible for any and all payments owed to the Moving Helper. You agree that You are not entitled to a refund from Us for any Services that are completed in less time than that amount set forth in Your Request.As stated in previous communications to [redacted], by presenting the Payment Code to the service provider he completed the transaction for services as defined in the order.  Any requests for refund should be directed to the corresponding service provider which has received [redacted]’s payments.Again, here is the Moving Helper’s contact information so [redacted] can pursue this matter directly with them:[redacted]We would like to inform [redacted] that [redacted]  has been removed from our MarketPlace. We thank him for notifying us about this issue, in order to help future customers not go through a similar situation. We hope that by removing [redacted] from our MarketPlace , it will encourage them to work directly with [redacted] to resolve this issue.

woest company Ive ever dealt with! they never answer a phone.They were suppose to have movers show uo and they didnt. Were stuck with a uhaul and no movers. they took money from creditcard were trying to get refund.If you want to get moved do not call these people. Unreliable!!!

[redacted] agreed to the terms & conditions for thetransaction between her and the selected service provider.  Included below is a section of the Paymentfor Services provision of the Agreement.       Uponthe completion of, and...

your satisfaction with, the Services, You agree that Youwill complete the transaction with the Moving Helper by presenting the Payment Codeto the Moving Helper.   You agree andacknowledge that Your presentation of the Payment Code to the Moving Helper isYour payment to the Moving Helper and Your authorization for the release of anyand all authorized payments for the Services. You agree that You are responsible for any and all payments owed to theMoving Helper. You agree that You are not entitled to a refund from Us for anyServices that are completed in less time than that amount set forth in YourRequest. As stated in previous communications to [redacted], bypresenting the Payment Code to the service provider, she completed thetransaction for services as defined in the order.  Any requests for refund should be directed tothe service provider who has received payments. Again, here is the Moving Helper’s contact information so[redacted] can pursue this matter directly with them:Owner:[redacted]

l[redacted]

 

I hired this company through movinghelp.com prompted by uhaul.com after making a truck reservation. I pre-paid for the services. They were supposed to call to set up the move but never did. I called them and we agreed thay would arrive in my house Saturday at 9 am to begin the move. I had paid 2 movers for four hours. At 8:50 am I received a call from In and Out movers telling me that they were not coming because "they were tired". Uhaul said thay were not responsible even though at the beginning the transaction was originated at their site. Movinghelp.com could not be reached. Finally I hired someone local for a lot more since it was last minute. When I called for a refund no one would help me. Finally someone told at uhaul told me to dispute the charge and told me this happens to 3 out of 5 customers.

I signed up with this company who billed for a moving service called [redacted]. The confirmation page for my payment says to contact them at the phone number above, which was ten zeros! So, I tried to look them up on Google, and they do not come up. So, I tried to contact MovingHelp.com. and they do not have a phone number listed under contact us, you have to send a "message". There was a button that said live chat, so I tried that. The message there said a rep named "[redacted]" would be helping me shortly. Five minutes later, "she" asked how she could help. I explained the situation, and never heard anything else from her! After four minutes of silence, I asked if she was still there, and the chat ended. So, I clicked live chat again, same message saying "[redacted]" would help me, then immediately it changed to [redacted] has ended the chat! So, I tried again, and no one ever clicked on, no message saying anyone would help me! I called my credit card company and started the process to reverse the charges! I am really surprised, because Uhaul's name is also on the home page of movinghelp.com! And I read all those wonderful reviews, which now I know were fake! I should have looked for a company that is Revdex.com accredited. I've learned a painful lesson.

The movers hired through this site were very careless with my belongings and completely unprofessional. They were 2 hrs late then took their time with the move because they were tired from working since 5 am that day and when they packed my storage they literally threw my things in the unit damaging many items like my $300 bike and $800 computer. That's just what I have found so far. When I notified the moving company MOVINGHELP.COM they suggested I try to resolve it with the movers (WEST LOS ANGELES AFFORDABLE GIANT MOVER GUY) when I replied back that I had tried that first to no avail they proceeded to have the horrible moving company that damaged my belongings contact me. Long story short Movinghelp.com has no system of resolution for this type of issue other than to speak to the people that damaged your belongings to begin with. Also they have no system of accountability or screening of moving companies added to their website. I'm filing a complaint because I don't want anyone else to be fooled by paying a company to move you means your move will be less stressful. You will be better off picking up a couple of guys from the uhaul truck pick up.

A refund was issued on Thursday, August 11th, 2016 at 4:05 am. Financial institutions are allowed up to five business days for the credit to be placed back into the account. Today is the second business day. Thursday, August 18th, 2016 will be the fifth business day. After that day, the customer can...

email [redacted]m so that we can assist the Customer in her concern. MovingHelp.com considers this matter resolved.

MovingHelp.com is an online Marketplace. Please review the Moving Help terms and conditions. A link and excerpt has been provided below:
https://www.movinghelp.com/customer_service/terms.aspx?nav#terms
"4. eMove operates the Marketplace. The MarketPlace is a Neutral Venue and Online Clearinghouse:
This web site functions solely as a neutral venue and online clearinghouse to connect You and the various Moving Helpers. We do not endorse any Services or Moving Helper. We specifically disclaim any and all explicit or implicit endorsements or recommendations for any Services or Moving Helper. We are not involved in any manner with the provision of the Services by the Moving Helper. Furthermore, the Moving Helper(s) do not work for Us. You acknowledge and agree that the Moving Helper(s) are not Our employees, agents, representatives or independent contractors. You acknowledge and agree that We do not do any type of background checks of a Moving Helper nor do we do inquiries into the work history, criminal history or character history of a Moving Helper nor do we do inquiries into whether a Moving Helper has any or all applicable licensure, insurance(s) or permits that may be necessary to perform the Services. Therefore, You acknowledge and agree that We cannot guarantee nor do We have control over the quality, accuracy, standard of Service, safety or legality of the Services provided by the Moving Helper or of the Moving Helper itself. You acknowledge and agree that We only operate a web site. You acknowledge and agree that any and all communications, correspondence, verbal or written, or any warranties or representations, made with regard to the Services and the Moving Helper are not provided by Us and are specifically and solely between You and the Moving Helper."

In response to Revdex.com complaint ID#: [redacted] filed by [redacted] and pertaining to MovingHelp.com orders OR-[redacted] and OR-[redacted],refunds in the amount of $164.00 and $171.95 were processed and completed tothe purchasing credit card on file.   The...

first order [redacted] submitted was for services for2 men for two hours of labor, not [redacted] delivery Load/unload, which is whatshe needed. The Moving Helper she hired does not provide the delivery serviceso she cancelled that order.  Since itwas not a Moving Helper caused cancellation, customer comments/reviews are notplaced for other customers to view. Again, a full refund for that order was issued the day she cancelled inthe amount of $171.95. When [redacted] cancelled her second order with [redacted]’s,she did so within her customer account and since it was a Moving Helper causedcancellation, the comment she left, “They did not show up and the mover beganswearing at me on the phone” IS viewable to other customers who read hisreviews.  A full refund for thatcancelled order was issued the day she cancelled for $169.95. Please extend our apology for any frustration [redacted] experiencedas a result of the Moving Helper she hired not showing up to complete her job.  We appreciate her communication. Thank you,[redacted]MovingHelp.com

Here is the information for the company you contracted with:Superior Movers[redacted] , [redacted] - CellPlease let us know if you have any additional questions.

This customer did not order services through MovingHelp.com. If she has a complaint with the business in question, then she needs to direct her complaint to that company.

Thanks you.

Director, MovingHelp.com

I hired [redacted] through Moving Help per recommendation from a worker at U-Haul. Before the move, I called the movers and left two voice mails to call me back. Never returned my call, so I had to contact moving help who called [redacted] and then told me they would call which they actually did. We confirmed location, time, and all extra items that they would need for the move. We had everything rented, the truck and necessary packing blankets. Moving day comes and after waiting an hour past our agreed upon start time, I contacted moving help again hoping they would get a hold of the movers (I tried calling the movers twice, voice mail was full and left a callback number). Moving Help couldn't reach them either so they sent them an e-mail indicating that the movers needed to contact me ASAP. The moving help customer service said if I didn't hear anything in half an hour that I can schedule a same day mover and that I would have to absorb the additional costs. Not to mention, I had initially hired one of the highest rated movers, so who knows who I would of ended up with for a same day mover. An additional half an hour rolls on by, so they are officially an hour and a half late, I call back moving help, tell them I didn't want a same day mover because I was fed up with all of this as is and asked for a full refund. I will supposedly be receiving this refund in the next few days, but I guess we will see. Never heard from [redacted] at any point to explain why they hadn't shown up. I am sure there are plenty of good independent movers listed on moving help but apparently I didn't hire one.

On a side note, I asked if I could leave a review for [redacted] on the moving help website because they didn't show up but because I cancelled my move order to get my refund, I'm not allowed to leave feedback. Take those reviews lightly; I am sure I am not the only person who had to cancel their service in order to get a refund.

On 12/11/2015 I ordered labor help to load and unload my household stuffs with moving help.com which was linked to my truck rental u-haul. Since there was no reply in an hour to confirm my order from its subcontractor (then Turbo Speed) I cancelled my order with moving help.com; I spoke with one of its customer service teams, and told me the $140.95 that the said firm took from my chase card will be credited or refunded in 3 to 5 days. I got so busy because of my house move, I forgot about checking whether the credit or refund was ever made. Just today, at 2:00am, I checked my account and there was no refunds or credits in the amount of $140.95 in my said account (it was ar over 5 days from the date promised by the said company). I called my bank to file a claim and dispute this amount that was never returned to me by moving help.com. From now on, I will NEVER deal with this Scambug company; a Dishonest and Untrustworthy!!! Their customer service even are Rude and Discourteous!!! Let this be shared to all!!!

FYI, my lawn and driveway, which were damaged, is the property that I am concerned with.  Also, I contracted and paid Moving Help, not the subcontractor. They original told me that their subcontractor was supposed to contact me within 30 days, the subcontractor did not do so.  The subcontractor sent an inexperienced and incompetent driver, he could not handle the trailer and damaged my property.

We do not have control over how quickly your bank removes authorizations. We charged for the service when ordered as stated on our site which explains the charge occurs immediately. Your bank makes the decision when to remove the pending hold after we complete the transaction.I am sorry for...

the inconvenience, but we will not be issuing credit at this time.

Very difficult to resolve issues between MovingHelp.com and the 'movers'. We've spent hours on line, on the phone and on chat and keep getting the run around. Movers are not professionals and you are taking a risk with your possessions.

This company is awful!!! They first cancelled on me the day before my move and then rescheduled me. The day of the NEVER showed up after I spoke to them that morning confirming the appointment. I am trying to leave the specific "company" a review on their website and there is no way to do it. The worse part is that they have great reviews on the website. This is borderline a scam!! The company is "Hands On Loading & Unloading". Do NOT hire them or use movinghelp.com . The day of I chatted with their rep online and they said "Just call us". I did and ended up on hold for 40 minutes and they offered to send an email because "that is all they could do." I ended up having to move all by myself (I'm 5'1'' and 120 llbs female). It was a DISASTER!

This company is not run professionally. They take no responsibility for anything. It took me 4 different calls to get my issues sorted out. I ended up having to pay extra money due to an error that was there fault. They did not even put in any work to try and rectify the issue.