MovingHelp.com

The Customer hired [redacted], an individually owned and operated moving company that lists their services on MovingHelp.com. The Customer was advised via Terms & Conditions and vie email on October 5th, 2016 that the Payment Code provided was to only be released to the...

service provider upon satisfactory completion of services. The Customer released this Payment Code to the service provider, thus paying the service provider for the services rendered (to the Customer's satisfaction). Being that the funds have been released to the service provider, it is the suggestion of Moving Help that the Customer seek compensation from the service provider directly. A link to the Terms & Conditions is provided below as is the contact information for the service provider. [redacted] John W[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]2, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Policy was hidden behind layers of blatant and false advertisement. Advertisement to the degree of highlighting this as a non event item as they have direct influence over movers advertised pro/con comparison matrix. Business practice is blatant bait for contract without support structure shown. As noted in reply relying on policy hidden on site and policy.  
Regards,
[redacted]

In response to Revdex.com complaint ID#: [redacted] filed by [redacted] and pertaining to MovingHelp.com orders OR-[redacted] and OR-[redacted],refunds in the amount of $164.00 and $171.95 were processed and completed tothe purchasing credit card on file.   The...

first order [redacted] submitted was for services for2 men for two hours of labor, not [redacted] delivery Load/unload, which is whatshe needed. The Moving Helper she hired does not provide the delivery serviceso she cancelled that order.  Since itwas not a Moving Helper caused cancellation, customer comments/reviews are notplaced for other customers to view. Again, a full refund for that order was issued the day she cancelled inthe amount of $171.95. When [redacted] cancelled her second order with [redacted]’s,she did so within her customer account and since it was a Moving Helper causedcancellation, the comment she left, “They did not show up and the mover beganswearing at me on the phone” IS viewable to other customers who read hisreviews.  A full refund for thatcancelled order was issued the day she cancelled for $169.95. Please extend our apology for any frustration [redacted] experiencedas a result of the Moving Helper she hired not showing up to complete her job.  We appreciate her communication. Thank you,[redacted]MovingHelp.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have still not received any specific reason as to why I have been banned from the marketplace all I keep receiving is to refer to terms and conditions I have looked over the terms and conditions and was unable to find a valid reason as to why I was removed
Regards,[redacted]

A refund of the customers total of $160.95 has been processed.Anything in excess of the total amount charged will need to be pursued directly with the company the customer contracted with. Here is the contact details:Ben T[redacted]La Salle , CO 80645[redacted]@gmail.com###-###-#### -...

Cell###-###-#### - Other  ###-###-#### - Other

Ms. [redacted] agreed to the terms & conditions forthe transaction between her and the selected service provider.  Included below is a section of the Paymentfor Services provision of the Agreement.              Upon the completion...

of, and yoursatisfaction with, the Services, You agree that You will complete thetransaction with the Moving Helper by presenting the Payment Code to the MovingHelper.   You agree and acknowledge thatYour presentation of the Payment Code to the Moving Helper is Your payment tothe Moving Helper and Your authorization for the release of any and allauthorized payments for the Services. You agree that You are responsible for any and all payments owed to theMoving Helper. You agree that You are not entitled to a refund from Us for anyServices that are completed in less time than that amount set forth in YourRequest.As stated in previous communications to Ms. [redacted], bypresenting the Payment Code to the service provider she completed thetransaction for services as defined in the order.  Any requests for refund should be directed tothe service provider who has received payments.Again, here is the Moving Helper’s contactinformation so Ms. [redacted] can pursue this matter directly with them:[redacted]

I've had a below average experience when it came to the standards of the so-called "moving help". These self-proclaimed saviors of pain are a big pain in the neck themselves.
Although my heart goes out to the person who does the actual hauling of heavy goods in and out of the apartment...but folks, it is the PIMP who actually manages the show (at times behind the scenes - pulling strings) is the real [redacted] that you need to deal with on an initial basis. They are the ones who do the first hand talking with you (again, not the ones on the central moving-help number, but the local agency enrolled for moving-help) and haggle over the time, money, effort and everything possible to make you more helpless and have their way with your move.
In spite of all my alertness and efforts in ensuring that my Move goes smoothly, I encountered unexpected (and unwarranted) trouble on the very day of my Move.
Quite remarkable, that the experience was same (more or less); both at the start (loading) and the destination (unloading) of my journey...goes to show that this is their typical trait of the so-called moving business!
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During Loading (at Starting point), I was misled by "[redacted]" retailer into providing me "helpers" along with the vehicle - a promise that he couldn't keep, but that's a different story...
I had to immediately turn to MovingHelp, whose Customer Care advised me of the "available" movers in the area. It is obvious for a new customer like me to assume that movers are being referred to me, only because they are available. But here comes the class of professionalism: On calling the actual Moving Helper (single Point of Contact - "[redacted]" - who does the initial talking), he bluntly refused to handle my request on the same day. My whole point of planning the start date of my journey failed, as my arrival date was jeopardized (this was a drive half-way across the country, incurring 3 full days at a minimum). How insensitive of the folks to not understand this?
I was then helplessly juggling with Customer Care and the Mover [redacted] to fix a proper time-frame beginning to doubt if I cud ever move! Although Customer Care was willing to provide me an alternate Moving agency, they hardly seem to have any direct "control" over the Movers (which cud be another Area of Improvement!). While Customer Care asked me to go by what the Mover said, the Mover [redacted] kept denying any hopes of moving on the same day. My travel was planned to start at morning, but it was already past afternoon that I was having this discussion. A few hours later (around 3 pm) in a feat-of-realisation, the Mover [redacted] called and told me they were willing to Load my stuff the same day. On pointing out that it was quite late in the day for me to start my travel even if I were to be fully loaded and ready, the Mover [redacted] insisted that "THEY" have made up their mind, and will meet me in a couple of hours. Then he went on to give me tips on preparing for the move (getting a rope, tape, rug etc). [redacted]! aren't professional movers supposed to handle it all? I probably was so frustrated by that time, that I may have overlooked the merit in having those essentials that looked "nice-to-have", but were seriously sounding as "instructions" from the Mover! I still was all positive about the happenings, and anyways appreciated their decision to get me loaded the same day (since all I had to do was lay back, rest and just worry about my interstate drive the following day), but my arrival date was invariably missed. But I ended up helping them in partially loading the stuff myself.
Would like to mention that the actual laborer (other than the [redacted]) was very caring about my expensive commodities, and showed excellent knowledge of electronic equipment in dealing with my LCD TV. He also disassembled my bed with great care without even having to mention about it.
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I would naturally believe that my Unloading process wud be a walk-in-the-park, but was probably dreaming!
I was in regular communication with the Moving agency (again the Mover [redacted] - who does initial talking) at my destination, who asked me to message me when I get close to the destination considering there was a 2-3 day slack for the unloading to actually happen. But "there" was the catch. They wait for your most desired date and once known, play around with it. All along my drive I was re/calculating the estimated time of arrival and logically informed the Mover of the most suitable date for unloading my belongings into the new apartment. Then is when things started taking a different turn. The Mover [redacted] insisted that he was not available on date I suggested date, and that the unloading be done a day prior to that day. He adamantly asked me to give him the exact time. I had no view of what the situation was at my prospective residence. I was single handedly hauling my furniture in a truck, towing a vehicle to a new place, and totally new to the process of Moving per se; let alone seeking "Moving-Help". I was speechless as he pressurized me on telling the time, and had to give into his urge just to be considerate to the aptitude of the person actually offering physical labor (only to find out that the person was a pimp whose only smartness was doing-the-talking!).
Boy, the kind of colors he showed on the day of unloading (well, I never got to see the guy, but the laborers he provided were quite humble). While it was late in the evening and I was about to get my move-in formalities completed around the time business hours for all offices were closed, he constantly kept calling me on the phone saying that he cannot keep his workers waiting, literally sat on top of my head pestering me, and at one point even accused me for not picking my phone. How despicably disrespectful of him to not realize that I had relented to carry out the unloading that very evening only because of his snobbiness on the first place. I had given him enough warning that it may get late in the evening, and even he acknowledged and insisted the unloading be done by night, if not the evening. In spite of this understanding, here I was - haggling on "time" whether 6 pm or 7 pm with this unknown face behind the scenes when all I should be concerned about was, how I get all my stuff into my apartment and spend a night of sound sleep after a really long weary day. Doesn't quite bring the BEST out of the experience, rather adds to the inconvenience which is all what this so-called "Help" had been.
I must mention the kindness of the actual workers who gave me a ride to the nearby ATM (since my vehicle was towed to the truck), needless to say - for which I did pay them a hefty tip!
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In dealing with the entire Moving Help fiasco, I observe that the trick-of-the-trade simply means:-
Make the customer desperate....patronize him for his helplessness...and then take advantage of his situation.
I really feel that I am doing a great favor on Moving-Help by spending valuable time & effort in giving this feedback for improvising their service free-of-cost.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.Regards,
[redacted]

[redacted] processed a cancelation on behalf of the customer on June 30, 2016. At that time, the customer, Mrs. [redacted], was fully refunded for the original order placed on June 24, 2016. [redacted] offers a full refund for any services not rendered. We cannot, however, reimburse Mrs. [redacted]...

for alternate movers or restitution due to an independent service provider's cancellation. [redacted] does not employ the service providers; they are independently owned and operated companies. Below is the contact information for Mrs. [redacted]'s selected service provider. [redacted] considers this matter resolved.Daily MoversSteven S[redacted]Vancouver, WA 98662[redacted]
[redacted]

MovingHelp.com is a neutral, online marketplace that connects the customer to various service providers in the area. We are not responsible for their service or their efficiency. Below is an excerpt from the Moving Help Customer Agreement that the Customer, [redacted], agreed to at the time...

the order was placed. 4. eMove operates the Marketplace. The MarketPlace is a Neutral Venue and Online Clearinghouse:
 
... Moving Helper(s) do not work for Us. You acknowledge and agree that the Moving Helper(s) are not Our employees, agents, representatives or independent contractors. You acknowledge and agree that We do not do any type of background checks of a Moving Helper nor do we do inquiries into the work history, criminal history or character history of a Moving Helper nor do we do inquiries into whether a Moving Helper has any or all applicable licensure, insurance(s) or permits that may be necessary to perform the Services. Therefore, You acknowledge and agree that We cannot guarantee nor do We have control over the quality, accuracy, standard of Service, safety or legality of the Services provided by the Moving Helper or of the Moving Helper itself. You acknowledge and agree that We only operate a web site. You acknowledge and agree that any and all communications, correspondence, verbal or written, or any warranties or representations, made with regard to the Services and the Moving Helper are not provided by Us and are specifically and solely between You and the Moving Helper.
 
MovingHelp.com has fully refunded the Customer, [redacted] with a refund. We are unable to pay for alternate moving help that the Customer booked outside of the Moving Help marketplace. MovingHelp.com considers this matter resolved.

4. eMove operates the Marketplace. The MarketPlace is a Neutral Venue and Online Clearinghouse:This web site functions solely as a neutral venue and online clearinghouse to connect You and the various Moving Helpers. We do not endorse any Services or Moving Helper. We specifically disclaim any and...

all explicit or implicit endorsements or recommendations for any Services or Moving Helper. We are not involved in any manner with the provision of the Services by the Moving Helper. Furthermore, the Moving Helper(s) do not work for Us. You acknowledge and agree that the Moving Helper(s) are not Our employees, agents, representatives or independent contractors. You acknowledge and agree that We do not do any type of background checks of a Moving Helper nor do we do inquiries into the work history, criminal history or character history of a Moving Helper nor do we do inquiries into whether a Moving Helper has any or all applicable licensure, insurance(s) or permits that may be necessary to perform the Services. Therefore, You acknowledge and agree that We cannot guarantee nor do We have control over the quality, accuracy, standard of Service, safety or legality of the Services provided by the Moving Helper or of the Moving Helper itself. You acknowledge and agree that We only operate a web site. You acknowledge and agree that any and all communications, correspondence, verbal or written, or any warranties or representations, made with regard to the Services and the Moving Helper are not provided by Us and are specifically and solely between You and the Moving Helper. The Customer will need to seek compensation from the Moving Helper directly OR file a complaint with the individual service provider company. MovingHelp.com considers this matter resolved.

It states on our checkout page, Please note: Moving Helpers do not provide rental trucks or supplies. At no time to we offer a truck as part of the service.I apologize if the customer was confused otherwise, but we can not offer compensation for a service we do not make...

indication to offer.

Complaint ID #[redacted]
This customer canceled on 8/3 and immediately received a full refund of $135.95 to their credit card.  We attempted to help him find other Moving Helpers, but there were no others available that day in his area.Thanks,Ryan P[redacted] Program...

[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Replied via email earlier to resolve issue.  Response noted below for Revdex.com purposes:Hi, [redacted].  I have researched and resolved your issue with credit for your order cancellation.When you canceled your order you checked the box to book another helper, which created a store...

credit in your account rather than a credit card refund.  In your movinghelp.com customer account ([redacted] was the email address used on the order), there's an option to issue a refund of this credit.  I have issued that for you today for $185.95 back to your card.  I apologize for any confusion and you not being able to get help through customer service.I wasn't sure which email address is correct so I'm sending this to both ([redacted] was used on your Revdex.com review).Thank you,Ryan P[redacted]MovingHelp.com

A refund for the Driving service has been issues as it was not performed. Any additional restitution would need to be pursued directly through the Moving Help Service Provider as the Payment Code was provided and funds were released. william a[redacted]unit cArvada , CO...

80005###-###-#### - Cell[redacted]

[redacted],We apologize for any delay in receiving your refund.  When your order was canceled, the refund was applied to store credit rather than to your credit card.  I'm not sure why the agent did not cancel for a full refund, and we are investigating the matter.I've issued...

the refund immediately through your movinghelp.com customer account.  You should see the credit within the next day or two.Again, I apologize that you were not issued a refund properly when you canceled your order if that is what you had requested.Thank you,[redacted]MovingHelp.com

1, the simple fact: I paid for the service; the service I paid for was not delivered. 2, on the order reservation confirmation (pdf file attached), there is no instruction when the payment code should or should not be given.

The refund was processed as requested and issued on 9/29.

Here is the information for the company you contracted with:Superior Movers[redacted] , [redacted] - CellPlease let us know if you have any additional questions.