MovingHelp.com

eMove, Inc. reserves theright to reject or remove individuals and/or businesses from ourMarketplace.  I have included thespecific provision regarding our Right to Reject or Remove Moving HelpAffiliates for reference: 21. Right to Reject or RemoveMoving...

Help Affiliate: Because You are charged no “sign up” fee or otherinitial fee (among other provided consideration to You), to participate in theMoving Help MarketPlace, You expressly allow Us to reserve the absolute rightto reject Your participation, or remove you from your current participation, inthe Moving Help MarketPlace at any time and for any reason or for no reason andwithout prior notice to You. An event that may result in the rejection orremoval of Your participation can include but is not limited to: any breach ofthis Agreement; any circumvention of the Moving Help MarketPlace by You or byothers at Your direction; any failures to verify Your identificationverification information; Your circumvention of the MarketPlace Fee; anyattempt by You to improperly influence, or cause another to, improperlyinfluence the review of the Customer; any attempt by You to harass, or causeanother to harass, or commit inappropriate communications with a Customerand/or a failure to deliver the promised Services on time; any attempt by youto harass, or cause another to harass, or commit inappropriate communicationswith one of Our representatives; Your failure to make full disclosure on YourMoving Helper Profile as discussed above. Sincerely,[redacted]MovingHelp.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I still as of yet has not received my refund. 

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would...

be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

s:Failure to fulfill reserved service

Unprofessional customer service, inability to solve problems,untrained/incompetent service agents

I had reserved a moving service through movinghelper.com a week before my moving date, My account was withdrawn immediately and I had confirmation for my scheduled service. A day before the actual move I contacted the mover just to find out that they had an another assignment and would not be available for my job. When I contacted movinghelp I was told that all they could offer was to cancel the current order and that I would have to put in a new order. They would return the charges but it could take up to 5 business days. I hired another moving service, the movers who showed up were inexperienced and not up to par to move a 1 bedroom apartment(!). I had to hire a 3rd service for the next day for which my account was charged twice(for the same transaction). After numerous phone calls,frustrating conversations with incompetent customer service representatives, I am yet to receive the $270 refund (cancellation/unauthorized charge),and have my furniture moved!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below.

Only a partial refund was refunded in the amount of $117, excluding the $25 "travel fee" that they charged in conjunction with the mover who never showed up.

Regards,

This is by far the WORST company I have ever worked with. To begin, the website wouldn't accept my debit card. The account linked to the card had no issues with it. I called customer service and they told me that it was my banks problem, not theirs. After 4 phone calls (I was hung up on twice)I decided to confirm my billing address with my bank. The bank confirmed I had the right address. On this phone call the bank notified me that this company charged me 12 times and then reversed the charges. I ended up making 11 phone calls to customer service because I was either hung up on (mostly by [redacted])or disconnected. They also wanted to charge me 9.95 for entering my information in the system (which takes a total of 5 minutes..they are taking advantage of their customers). I felt I should be refunded the 9.95 since the website was the problem and not me. I was told this wasn't possible. After finally making progress with [redacted] we were disconnected. I called back requesting to speak with her. They told me that they could not transfer me and that I have to continue to call back until I reach [redacted]. After finally reaching [redacted] she tried to enter my information into the website and then the website stopped working for her. I had been on the phone with these people for 2 hours so I asked her to call me when it was completed. The next day I didn't get a call so I reached out to them. It was never done by [redacted] or her manager as she promised. I worked with [redacted] the next day and she was actually pleasant. She told me that my order was never entered in the system and that she couldn't waive the 9.95. She also informed me that they can't make outgoing calls, therefore no one intended to contact me to tell me movers had been booked for me. I asked her to speak with a manager but this failed because there are no managers at her location. She had to message them and the manager never got back to her. After 25 minutes on the phone I hung up. This company lost my business. I have NEVER been so furious with an organization. They deserve to go out of business.

I booked a mover through MovingHelp.com, which is "powered by UHaul". The movers, Hassle Free Movers based in East Providence, RI, told me I needed to provide the job and payment codes in order to schedule my move. I did and was charged. I then received a phone call stating there was an error and I had to rebook. I again provided the job/payment codes and was charged. On the day of the move Hassle Free did not show up. I was told that refunds would be processed and they were not. I contacted Moving.Help.com twice and was told the would/could not help. I have been in contact with Hassle Free over the course of several days and it is clear that I am getting the runaround. MovingHelp.com clearly does not vet their subcontractors, leaving consumers open to be scammed.

A full refund was issued to [redacted]'s [redacted] credit card ending in [redacted]. The refund (totaling $340.95) was requested and approved to be credited on June 11, 2016 at 5:50:09 pm (AZ time). The customer, Mrs. [redacted], should already have the credit to her account. If the funds are not in Mrs....

[redacted]'s account, MovingHelp.com recommends that Mrs. [redacted] contact her financial institution regarding the delay, as these funds have already been released by MovingHelp.com. Mrs. [redacted] can contact me, Russ B[redacted], Program Manager for MovingHelp.com at any time and I will be happy to provide her with the proof necessary to show that MovingHelp.com did in fact release the funds to her financial institution. MovingHelp.com considers this matter resolved.[redacted]

Working with movinghelp.com was extremely frustrating. Their customer service representatives were rude, unsympathetic, and unhelpful. Furthermore, their ratings for moving companies were extremely misleading. When moving from NJ to CA, I looked up movers in CA with high ratings. I wanted to make sure I had reliable movers since I was not going to have my car with me in CA. I found a company through their site with a high rating and booked them. That company never showed up on our moving day. When I reached out to movinghelp.com to inform them of this and ask for their assistance, they did not help me find a solution. The customer service representative was the rudest individual I've encountered in my life. She cut me off several times and did not provide any useful information. I would NEVER use movinghelp.com again or suggest this service to anyone. It was an absolute nightmare.

I had a great experience with the service they provided and they arrived on time and moved everything with care. My move went very smooth without any issues. I would certainly recommend them. Thanks guys.

Again,
Being that the Payment Code was given to the service provider, the funds have already been paid to them. It is the suggestion of MovingHelp.com that the customer, Mr. [redacted], pursue the Moving Helper directly. Being that MovingHelp.com is the facilitator of the transaction between the Customer and the Moving Helper, We as facilitators are in no way responsible for damages caused by the independent service providers. We strongly recommend that the customer seek compensation directly through the independent service provider. Below is all known points of contact for the independent service provider. MovingHelp.com considers this matter resolved.
Move Precision, LLC.
Harold A[redacted]

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This is from our Moving Helper agreement:20. Right to Reject or Remove Moving Help Affiliate: Because You are charged no “sign up” fee or other initial fee (among other provided consideration to You), to participate in the Moving Help MarketPlace, You expressly allow Us to reserve the...

absolute right to reject Your participation, or remove you from your current participation, in the Moving Help MarketPlace at any time and for any reason or for no reason and without prior notice to You. An event that may result in the rejection or removal of Your participation can include but is not limited to: any breach of this Agreement; any circumvention of the Moving Help MarketPlace by You or by others at Your direction; any failures to verify Your identification verification information; Your circumvention of the MarketPlace Fee; any attempt by You to improperly influence, or cause another to, improperly influence the review of the Customer; any attempt by You to harass, or cause another to harass, or commit inappropriate communications with a Customer and/or a failure to deliver the promised Services on time; any attempt by you to harass, or cause another to harass, or commit inappropriate communications with one of Our representatives; Your failure to make full disclosure on Your Moving Helper Profile as discussed above. Your account was rejected for violation of this clause in our agreement.Thank you.[redacted]Director, [redacted]

Ms. [redacted] agreed to the terms &conditions for the transaction between her and the selected serviceprovider.  Included below is a section ofthe Payment for Services provision of the Agreement.        Uponthe completion of, and your satisfaction with, the...

Services, You agree that Youwill complete the transaction with the Moving Helper by presenting the PaymentCode to the Moving Helper.   You agreeand acknowledge that Your presentation of the Payment Code to the Moving Helperis Your payment to the Moving Helper and Your authorization for the release ofany and all authorized payments for the Services.  You agree that You are responsible for anyand all payments owed to the Moving Helper. You agree that You are not entitledto a refund from Us for any Services that are completed in less time than thatamount set forth in Your Request. As stated in previous communications to Ms. [redacted],by presenting the Payment Code to the service provider, she completed thetransaction for services as defined in the order.  Any requests for refund should be directed tothe service provider who has received payments. Again, here is the Moving Helper’s contact information soMs. [redacted] can pursue this matter directly with them: Business name[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have still not received any specific reason as to why I have been banned from the marketplace all I keep receiving is to refer to terms and conditions I have looked over the terms and conditions and was unable to find a valid reason as to why I was removed

Regards,[redacted]

Your order was cancelled on 3/31 and a refund for the total amount was issued to your credit card.

I want to point out to other potential clients of movinghelp.com, that their fees are charged in American Dollars. For those of us North of the border, it is not stated any where that we would be charged in American dollars. That is fraud. As well, it is stated on the website when you book this service that one is not charged until the job is complete, that is a lie. My move was booked for March 25 and I was charged on my credit card on March 10. So they make sure to get their money even if the job is not complete. I ended up cancelling my move and I am waiting to see if my monies are refunded.

I want to also note that I was referred to movinghelp.com through uhaul.com. I understand that movinghelp.com operates its head office out of the states, that should not mean that a service I get in Canada should be charged in American dollars. Uhaul and movinghelp.com should both clearly state what funds one is being charged in when offering this service.

The business' response is ridiculous. In essence, they state that since they only operate a website, they bear no responsibility if a mover does a terrible job (or does anything else wrong, for that matter), and they will make no effort even to contact movers about legitimate complaints. It would be one thing if they were not profiting from business conducted on the website, but they are, so this is outrageous. Apparently they think this complaint can be adressed, however, by simply stating that they "consider the matter resolved." 
Here is a comparison that I think brings out how frustrating this is: Imagine that you (moving help) purchase an item on [redacted], and discover that it is defective. You leave negative feedback for the seller, and contact the seller requesting a partial refund. Unfortunately, the seller refuses to respond to multiple requests, and when he ultimately does, he screams profanity at you. So, you contact [redacted] and ask for help. But, [redacted] tells you that it is just a marketplace, that it has absolutely no responsibility for your problem, that it won't contact the seller, and that it "considers the matter resolved." Would you be satisfied with that, knowing that [redacted] made money on the transaction? I'd think not. I'm not asking moving help to reimburse my entire payment or anything remotely like that. I'm asking them to work with me to help me get a partial refund from the mover whose service was inadequate. They really can't even do that?

MovingHelp.com attempts to charge for services prior to placing an order. If the system detects an error (which happens when an improper zip code, cvv, card number, address, expiration date, or name is used) it will automatically decline, yet leave the soft charge as a pending...

transaction. I will be happy to research the individuals issue and get back to them with a response within 24 hours. The individual can reach me at [redacted]. MovingHelp.com considers this matter resolved.

Complaint ID #[redacted]

This customer canceled on 8/3 and immediately received a full refund of $135.95 to their credit card.  We attempted to help him find other Moving Helpers, but there were no others available that day in his area.Thanks,Ryan P[redacted] Program...

[email protected]

The customer placed two orders on the same day, one was cancelled the same day and the other is what his complaint is about.  Our original response to you was the order was cancelled on 10/28/2014 and a full refund given, that is true for the cancelled order but below is the answer to the...

customer's complaint about the job that was Not cancelled.  In response to Revdex.com complaint filed by Brent Hartley requesting a refund.  On 10/28/2014 an order was submitted by Brent Hartley  through the MovingHelp.[redacted] marketplace in which he selected services.  At that time, [redacted] agreed to the terms & conditions for the corresponding transactions between him and the selected service provider.  Included below is a section of the Payment for Services provision of the Agreement.Upon the completion of, and your satisfaction with, the Services, You agree that You will complete the transaction with the Moving Helper by presenting the Payment Code to the Moving Helper.   You agree and acknowledge that Your presentation of the Payment Code to the Moving Helper is Your payment to the Moving Helper and Your authorization for the release of any and all authorized payments for the Services.  You agree that You are responsible for any and all payments owed to the Moving Helper. You agree that You are not entitled to a refund from Us for any Services that are completed in less time than that amount set forth in Your Request.As stated in [redacted] complaint, he never provided the Payment Code to the Moving Helper so as a courtesy we have issued a full refund of that job of $150.00 to his credit card.The rest of the complaint/refund [redacted] is requesting will have to be worked out with the Moving Helper directly.  Here is the Moving Helper’s contact information so [redacted] can pursue this matter directly with them:[redacted]