MovingHelp.com

I would suggest opening a new claim specifically stating the Moving Helpers business again. Revdex.com is not accepting the fact that this is an issue related to the independent company and therefore requires Moving Help to respond to each of your responses. At this point, I am not sure how clearer you can make it that the issue lie with the Moving Helper and not MovingHelp.com. I am terribly sorry.

The customer placed two orders on the same day, one was cancelled the same day and the other is what his complaint is about.  Our original response to you was the order was cancelled on 10/28/2014 and a full refund given, that is true for the cancelled order but below is the answer to the...

customer's complaint about the job that was Not cancelled.  In response to Revdex.com complaint filed by Brent Hartley requesting a refund.  On 10/28/2014 an order was submitted by Brent Hartley  through the MovingHelp.[redacted] marketplace in which he selected services.  At that time, [redacted] agreed to the terms & conditions for the corresponding transactions between him and the selected service provider.  Included below is a section of the Payment for Services provision of the Agreement.Upon the completion of, and your satisfaction with, the Services, You agree that You will complete the transaction with the Moving Helper by presenting the Payment Code to the Moving Helper.   You agree and acknowledge that Your presentation of the Payment Code to the Moving Helper is Your payment to the Moving Helper and Your authorization for the release of any and all authorized payments for the Services.  You agree that You are responsible for any and all payments owed to the Moving Helper. You agree that You are not entitled to a refund from Us for any Services that are completed in less time than that amount set forth in Your Request.As stated in [redacted] complaint, he never provided the Payment Code to the Moving Helper so as a courtesy we have issued a full refund of that job of $150.00 to his credit card.The rest of the complaint/refund [redacted] is requesting will have to be worked out with the Moving Helper directly.  Here is the Moving Helper’s contact information so [redacted] can pursue this matter directly with them:[redacted]

Complaint ID #[redacted]

This customer canceled on 8/3 and immediately received a full refund of $135.95 to their credit card.  We attempted to help him find other Moving Helpers, but there were no others available that day in his area.Thanks,Ryan P[redacted] Program...

[email protected]

Working with this company is a waste of time and money. They wasted my time and money by not addressing website and phone technical difficulties. Only to be told after hours of time investment on my part that they couldn't make my reservation which I needed by the next day.

I've had a below average experience when it came to the standards of the so-called "moving help". These self-proclaimed saviors of pain are a big pain in the neck themselves.
Although my heart goes out to the person who does the actual hauling of heavy goods in and out of the apartment...but folks, it is the PIMP who actually manages the show (at times behind the scenes - pulling strings) is the real [redacted] that you need to deal with on an initial basis. They are the ones who do the first hand talking with you (again, not the ones on the central moving-help number, but the local agency enrolled for moving-help) and haggle over the time, money, effort and everything possible to make you more helpless and have their way with your move.
In spite of all my alertness and efforts in ensuring that my Move goes smoothly, I encountered unexpected (and unwarranted) trouble on the very day of my Move.
Quite remarkable, that the experience was same (more or less); both at the start (loading) and the destination (unloading) of my journey...goes to show that this is their typical trait of the so-called moving business!
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During Loading (at Starting point), I was misled by "[redacted]" retailer into providing me "helpers" along with the vehicle - a promise that he couldn't keep, but that's a different story...
I had to immediately turn to MovingHelp, whose Customer Care advised me of the "available" movers in the area. It is obvious for a new customer like me to assume that movers are being referred to me, only because they are available. But here comes the class of professionalism: On calling the actual Moving Helper (single Point of Contact - "[redacted]" - who does the initial talking), he bluntly refused to handle my request on the same day. My whole point of planning the start date of my journey failed, as my arrival date was jeopardized (this was a drive half-way across the country, incurring 3 full days at a minimum). How insensitive of the folks to not understand this?
I was then helplessly juggling with Customer Care and the Mover [redacted] to fix a proper time-frame beginning to doubt if I cud ever move! Although Customer Care was willing to provide me an alternate Moving agency, they hardly seem to have any direct "control" over the Movers (which cud be another Area of Improvement!). While Customer Care asked me to go by what the Mover said, the Mover [redacted] kept denying any hopes of moving on the same day. My travel was planned to start at morning, but it was already past afternoon that I was having this discussion. A few hours later (around 3 pm) in a feat-of-realisation, the Mover [redacted] called and told me they were willing to Load my stuff the same day. On pointing out that it was quite late in the day for me to start my travel even if I were to be fully loaded and ready, the Mover [redacted] insisted that "THEY" have made up their mind, and will meet me in a couple of hours. Then he went on to give me tips on preparing for the move (getting a rope, tape, rug etc). [redacted]! aren't professional movers supposed to handle it all? I probably was so frustrated by that time, that I may have overlooked the merit in having those essentials that looked "nice-to-have", but were seriously sounding as "instructions" from the Mover! I still was all positive about the happenings, and anyways appreciated their decision to get me loaded the same day (since all I had to do was lay back, rest and just worry about my interstate drive the following day), but my arrival date was invariably missed. But I ended up helping them in partially loading the stuff myself.
Would like to mention that the actual laborer (other than the [redacted]) was very caring about my expensive commodities, and showed excellent knowledge of electronic equipment in dealing with my LCD TV. He also disassembled my bed with great care without even having to mention about it.
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I would naturally believe that my Unloading process wud be a walk-in-the-park, but was probably dreaming!
I was in regular communication with the Moving agency (again the Mover [redacted] - who does initial talking) at my destination, who asked me to message me when I get close to the destination considering there was a 2-3 day slack for the unloading to actually happen. But "there" was the catch. They wait for your most desired date and once known, play around with it. All along my drive I was re/calculating the estimated time of arrival and logically informed the Mover of the most suitable date for unloading my belongings into the new apartment. Then is when things started taking a different turn. The Mover [redacted] insisted that he was not available on date I suggested date, and that the unloading be done a day prior to that day. He adamantly asked me to give him the exact time. I had no view of what the situation was at my prospective residence. I was single handedly hauling my furniture in a truck, towing a vehicle to a new place, and totally new to the process of Moving per se; let alone seeking "Moving-Help". I was speechless as he pressurized me on telling the time, and had to give into his urge just to be considerate to the aptitude of the person actually offering physical labor (only to find out that the person was a pimp whose only smartness was doing-the-talking!).
Boy, the kind of colors he showed on the day of unloading (well, I never got to see the guy, but the laborers he provided were quite humble). While it was late in the evening and I was about to get my move-in formalities completed around the time business hours for all offices were closed, he constantly kept calling me on the phone saying that he cannot keep his workers waiting, literally sat on top of my head pestering me, and at one point even accused me for not picking my phone. How despicably disrespectful of him to not realize that I had relented to carry out the unloading that very evening only because of his snobbiness on the first place. I had given him enough warning that it may get late in the evening, and even he acknowledged and insisted the unloading be done by night, if not the evening. In spite of this understanding, here I was - haggling on "time" whether 6 pm or 7 pm with this unknown face behind the scenes when all I should be concerned about was, how I get all my stuff into my apartment and spend a night of sound sleep after a really long weary day. Doesn't quite bring the BEST out of the experience, rather adds to the inconvenience which is all what this so-called "Help" had been.
I must mention the kindness of the actual workers who gave me a ride to the nearby ATM (since my vehicle was towed to the truck), needless to say - for which I did pay them a hefty tip!
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In dealing with the entire Moving Help fiasco, I observe that the trick-of-the-trade simply means:-
Make the customer desperate....patronize him for his helplessness...and then take advantage of his situation.
I really feel that I am doing a great favor on Moving-Help by spending valuable time & effort in giving this feedback for improvising their service free-of-cost.

Ms. [redacted] agreed to the terms & conditions forthe transaction between her and the selected service provider.  Included below is a section of the Paymentfor Services provision of the Agreement.              Upon the completion...

of, and yoursatisfaction with, the Services, You agree that You will complete thetransaction with the Moving Helper by presenting the Payment Code to the MovingHelper.   You agree and acknowledge thatYour presentation of the Payment Code to the Moving Helper is Your payment tothe Moving Helper and Your authorization for the release of any and allauthorized payments for the Services. You agree that You are responsible for any and all payments owed to theMoving Helper. You agree that You are not entitled to a refund from Us for anyServices that are completed in less time than that amount set forth in YourRequest.As stated in previous communications to Ms. [redacted], bypresenting the Payment Code to the service provider she completed thetransaction for services as defined in the order.  Any requests for refund should be directed tothe service provider who has received payments.Again, here is the Moving Helper’s contactinformation so Ms. [redacted] can pursue this matter directly with them:[redacted]

The refund of $455.00 has been issued as requested.[redacted]Director, MovingHelp.com

This is the second time that I have used MovingHelp.com. My first experience was extremely positive so I was very disappointed this time around. I was having a problem with the movers I contracted so I called movinghelp.com for assistance. I was on hold for at least 15 minutes before someone actually answered the phone. The first young lady I spoke with was very helpful but ended up getting disconnected while trying to put me on hold again. I called back and was put on hold for another 20 minutes. I had to switch movers around several times (not movinghelp.com's fault) but was told my money would be credited to my account. When I FINALLY got my moving situation resolved, instead of using the credit on my account (the lady on the phone told me the money was refunded to me) they charged my card AGAIN causing me to overdraft. They did eventually refund my money (so they've said) after giving me the run-around to get to a supervisor, but would not do anything about the overdraft fees they caused (instead blaming me for them charging me extra). I asked if there was a way to review/rate their customer service and they said no; but I could through the Revdex.com. It was a very frustrating experience and I hope that you never have to try to talk to these people on the phone!

I was looking for movers and found their ad on craigslist. And the link they provided led me to movinghelp.com. I filled in my information, such as location, move dates, etc. When the website asked me to provide my credit card before I can get any quote. I tried the online help. The women named [redacted] insisted on I should provide my credit card number before she actually answered me any question in any helpful way. Stay away from this website. It is shady and sneaky.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.Regards,

[redacted],We apologize for any delay in receiving your refund.  When your order was canceled, the refund was applied to store credit rather than to your credit card.  I'm not sure why the agent did not cancel for a full refund, and we are investigating the matter.I've issued...

the refund immediately through your movinghelp.com customer account.  You should see the credit within the next day or two.Again, I apologize that you were not issued a refund properly when you canceled your order if that is what you had requested.Thank you,[redacted]MovingHelp.com

Mr. [redacted] selected his service provider from MovingHelp.com's list of available providers in the area on January 14, 2016. At the time, Mr. [redacted] completed his order request, agreeing to the Terms & Conditions of the Moving Help Customer...

Agreement at 9:22 am on January 14, 2016. Included below is an excerpt from the Moving Help Customer Agreement (section 4): 4. eMove operates the Marketplace. The MarketPlace is a Neutral Venue and Online Clearinghouse:
    "You acknowledge and agree that We do not do any type of background checks of a Moving Helper nor do we do inquiries into the work history, criminal history or character history of a Moving Helper nor do we do inquiries into whether a Moving Helper has any or all applicable licensure, insurance(s) or permits that may be necessary to perform the Services. Therefore, You acknowledge and agree that We cannot guarantee nor do We have control over the quality, accuracy, standard of Service, safety or legality of the Services provided by the Moving Helper or of the Moving Helper itself. You acknowledge and agree that We only operate a web site. You acknowledge and agree that any and all communications, correspondence, verbal or written, or any warranties or representations, made with regard to the Services and the Moving Helper are not provided by Us and are specifically and solely between You and the Moving Helper."
MovingHelp.com is the facilitator of the transaction between the Customer and the Moving Helper. We, as facilitators, are in no way, responsible for damages caused by the independent service providers and recommend that the customer seek compensation directly through the independent service provider. Below is all known points of contact for the independent service provider. MovingHelp.com considers this matter resolved.
Move Precision, LLC.
Harold A[redacted]

The reason I selected [redacted] for this move was because I assumed that the movers were screened for quality and integrity. The mover specifically asked me for the code, and based on the interaction, he made me feel like he was checking it to confirm purchase. I was under the impression that the payment code was a receipt / proof of purchase and that the movers would work the 2 hour time slot regardless. I'm not sure how else I could have handled this. I'm a woman that was moving alone confronted by two guys who are supposed to be professionals. I assumed that a professional, hired by a large, reputable company, would perform the services requested without ripping me off and abandoning me. I was completely stuck with a truck full of items that were too heavy for me to move.
Additionally, I directly contacted the mover multiple times confirming what the work entailed and asking when they would come back. No response. My husband called too. Again, no response. Sending his contact information doesn't help. What he did was intentional. He knew he worked 40 minutes and got paid for 2 hours even though I needed their help for several more hours. Why this is acceptable perplexes me. What happened to integrity? From now on I will never trust a business.
The system to pay the movers has gaps and can be easily manipulated. Additionally, when I called moving help.com when I was abandoned I would expect a replacement to be assigned to finish the job. Instead the only help that was offered was to contact the mover, which I had already done with no success multiple times. I plan to write numerous more reviews on this experience as I don't want others to go through what I did. This was one of the worst business experiences I have encountered in my life.