Mudderella

At this time, I have been contacted directly by Mudderella LLC regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] They have confirmed that their policies included not refunds in any case In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted directly by Mudderella LLC regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] They have only answered my complaints by emailI never had the opportunity given to explain that my spectators were not attending the event which moved to Maine because I was unable to participate after this relocation of mudderella BostonSo that was dollars not reimbursedI also continue to believe that relocation was unreasonableI lost about dollars for the participation fee for that move and no one ever called me when I requested a direct contact over the phoneBecause the transfer to another event required me to sign the same no refund agreement I did not submit the transfer request and lost not only the money but the opportunity to participate againI just couldn't do it again In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: At this time, my complaint, ID [redacted] regarding Mudderella LLC has been resolved (By clicking "OK", your complaint will be closed as Resolved.) My bank issued me a refund of the costs I had paid to MudderellaMudderella has refused any other contact with me Sincerely, [redacted] ***

This is being handled by Tough Mudder customer service and we are contact with the customer

At this time, I have been contacted directly by Mudderella LLC regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] Mudderella continues to refuse to refund anyone's registration fee for the Boston eventOn September [redacted] I received what seemed to be a "cut and paste" e-mail response to my request for a refund; below is Mudderella's response: We know how frustrating this venue change is; we've spent months working to get the event ready despite multiple setbacks outside of our control, and the change of location is crushing to our entire teamPlease know we did everything within our power to keep the event closer to the Boston area.While the new venue is only hour and away from the previous location, we know that there will be a few individuals who are now unable to make tripIf you really cannot make it to the new [redacted] venue, we are offering free transfers to any or Mudderella eventIf you want to transfer, follow the instructions on this pageYou can find all of our remaining events listed on the Mudderella website, and we'll be announcing our growing calendar of events over the next few monthsWe are going to do everything in our power to host an event as close as possible to Boston in 2015.We want to clarify that there will absolutely not be a fee associated with transferring your registration to a future eventIt's a completely free transferWe also understand your hesitation about the calendar, but we have heard your feedback and will work tirelessly to address it.Regarding your requests for a refund, we regretfully are unable to offer this optionWe know this may be frustrating for many of you, but please understand that we have this policy in place for a reasonOur team spends close to a year planning the event that you registered forThis includes working with engineers, securing materials needed to host an event, and lining up the staffing, medical teams and the countless, yet critical, logistical aspects that go into delivering a MudderellaYour registration acts as an RSVPIt helps us accurately plan and provide everything needed for customers to experience a safe and enjoyable event, and without this these events cannot take placeWe take this reality incredibly seriously and, at this stage, it means we cannot change our current event offering.Please know, we are going to do everything within our power to host an incredible event in [redacted] this weekend, and despite all of the setbacks, we are looking forward to hosting each and every one of youWe are sincerely sorry for any inconvenience the late change in venue has caused, and we look forward to rebuilding your trust this weekend, and in the weeks, months and years ahead.We value your feedback (we read it all no matter how negative, as we are constantly striving to improve) and we appreciate you taking the time to provide your candid input about our organization.Sincerely, Mudderella HQ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

At this time, I have been contacted directly by Mudderella LLC regarding complaint ID [redacted] , however my complaint has NOT been resolved because: Since my last email with Revdex.com, Mudderella hasn't resolved the complaint nor provided further information In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: At this time, my complaint, ID [redacted] regarding Mudderella LLC has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

RevDex.com: At this time, I have not been contacted by Mudderella LLC regarding complaint ID [redacted] . Sincerely, [redacted]

Revdex.com: At this time, I have not been contacted by Mudderella LLC regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com: At this time, I have not been contacted by Mudderella LLC regarding complaint ID [redacted] Sincerely, [redacted]

At this time, I have been contacted directly by Mudderella LLC regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I have yet to receive a full refund as stated in my previous message from October *** The only response I received from Mudderella was a "cut-and-paste" e-mail which I previously posted The solution was to transfer my registration to another Mudderella event for the next yearAs of today, Mudderella is not offering a Boston event, but a New England event and have yet to announce the date and location If Mudderella had billed the "Boston" event as a New England event, I, as I am sure many others, would not have registered in the first place This organization seems to be acknowledging some amount of deception by making this change In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: At this time, I have not been contacted by Mudderella LLC regarding complaint ID [redacted] Sincerely, [redacted] ***

Revdex.com:
At this time, I have not been contacted by Mudderella LLC regarding complaint ID ***
Sincerely,
*** ***

At this time, I have been contacted directly by Mudderella LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[Your Answer Here]
The responses from the company were unhelpful and the majority of the text was automated They did not care what I reported to them and I believe they treated their customers, including me, poorly.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***
*** ***

At this time, I have been contacted directly by Mudderella LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
"">The company still refuses to offer a refund. I've contacted my credit card company and am in the process of disputing the charge through them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
At this time, my complaint, ID *** regarding Mudderella LLC has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,
*** ***

At this time, I have been contacted directly by Mudderella LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[Your Answer Here]
Mudderella Customer Service (Mudderella)
Aug ** 14:
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Mudderella LLC regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Mudderella LLC regarding complaint ID ***
Sincerely,
*** ***

At this time, I have been contacted directly by Mudderella LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[Your Answer Here]
Refuse to refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***