Mudderella

At this time, I have been contacted directly by Mudderella LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
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Mudderella refuses to issue a refundThe only contact I have received has been email citing their no refund policyThey do not provide a phone number where they can be reached.
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Sincerely,
*** ***

At this time, I have been contacted directly by Mudderella LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[Your Answer Here]
They have confirmed that their policies included not refunds in any case
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Sincerely,
*** ***

At this time, I have been contacted directly by Mudderella LLC regarding complaint ID ***, however my complaint has NOT been resolved because: they refuse to give
anyone a refund and forced us to sign up for another venue....with no guarantees when or where...or we would lose our moneyI felt helpless that if I didn't sign up...I'd lose the money forever! Answer Here]
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Sincerely,
*** ***

At this time, I have been contacted directly by Mudderella LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
I only spoke to the business when this issue first started. They were unhelpful and unreasonable and the responses given were short and automated. They did not take the time to review my issue
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Mudderella LLC regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Mudderella LLC regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Mudderella LLC regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

At this time, I have been contacted directly by Mudderella LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[Yourthey Answer Here]
They still refuse to refund my money
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Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Mudderella LLC regarding complaint ID ***
Sincerely,
*** ***

Can you please send us the help ticket number that was submitted by the participant and/or the email address used to submit a help ticket? We have a no-refund policy, which the participant agreed to when registering:"I hereby understand and acknowledge that all fees and associated
costs (including optional product purchases, spectator tickets, and donations), paid in registration for this Mudderella event are NOT REFUNDABLE FOR ANY REASON, under any circumstances, including but not limited to injury, a scheduling conflict, and/or event cancellation I also understand that active duty or deployed military participants may be entitled to a refund on a case-by-case basis upon providing sufficient, official documentation regarding the deployment that conflicts with participating in the event."Her options are to transfer the registration to a friend or transfer to a event

This is being handled by Tough Mudder customer service and we are in contact with the customer

At this time, I have been contacted directly by Mudderella LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[They contacted me after my complaint to inform me they would not be offering any refunds.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Mudderella LLC regarding complaint ID ***
Sincerely,
*** ***

At this time, I have been contacted directly by Mudderella LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[Your Answer Here]
They have only answered my complaints by emailI never had the opportunity given to explain that my spectators were not attending the event which moved to Maine because I was unable to participate after this relocation of mudderella BostonSo that was dollars not reimbursedI also continue to believe that relocation was unreasonableI lost about dollars for the participation fee for that move and no one ever called me when I requested a direct contact over the phoneBecause the transfer
to another event required me to sign the same no refund agreement I did not submit the transfer request and lost not only the money but the opportunity to participate againI just couldn't do it again.
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Sincerely,
[redacted]

At this time, I have been contacted directly by Mudderella LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
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Mudderella continues to refuse to refund anyone's registration fee for the Boston eventOn September [redacted] I received what seemed to be a "cut and paste" e-mail response to my request for a refund; below is Mudderella's response:
We know how frustrating this venue change is; we've spent months working to get the event ready despite multiple setbacks outside of our control, and the change of location is crushing to our entire teamPlease know we did everything within our power to keep the event closer to the Boston area.While the new venue is only hour and away from the previous location, we know that there will be a few individuals who are now unable to make tripIf you really cannot make it to the new [redacted] venue, we are offering free transfers to any or Mudderella eventIf you want to transfer, follow the instructions on this pageYou can find all of our remaining events listed on the Mudderella website, and we'll be announcing our growing calendar of events over the next few monthsWe are going to do everything in our power to host an event as close as possible to Boston in 2015.We want to clarify that there will absolutely not be a fee associated with transferring your registration to a future eventIt's a completely free transferWe also understand your hesitation about the calendar, but we have heard your feedback and will work tirelessly to address it.Regarding your requests for a refund, we regretfully are unable to offer this optionWe know this may be frustrating for many of you, but please understand that we have this policy in place for a reasonOur team spends close to a year planning the event that you registered forThis includes working with engineers, securing materials needed to host an event, and lining up the staffing, medical teams and the countless, yet critical, logistical aspects that go into delivering a MudderellaYour registration acts as an RSVPIt helps us accurately plan and provide everything needed for customers to experience a safe and enjoyable event, and without this these events cannot take placeWe take this reality incredibly seriously and, at this stage, it means we cannot change our current event offering.Please know, we are going to do everything within our power to host an incredible event in [redacted] this weekend, and despite all of the setbacks, we are looking forward to hosting each and every one of youWe are sincerely sorry for any inconvenience the late change in venue has caused, and we look forward to rebuilding your trust this weekend, and in the weeks, months and years ahead.We value your feedback (we read it all no matter how negative, as we are constantly striving to improve) and we appreciate you taking the time to provide your candid input about our organization.Sincerely,
Mudderella HQ
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Sincerely,
[redacted]

At this time, I have been contacted directly by Mudderella LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">Mudderella will not issue a refund for an event that I could no longer attend because they moved the event two states away, one week prior to the event, from the location that was stated when I signed upAlthough I understand their "no refund policy" I feel this was a last minute change on THEIR part and for those that could no longer attend due to the venue change two states away, refunds for the cost of the registration should be given
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Sincerely,
[redacted]

At this time, I have been contacted directly by Mudderella LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
class="MsoNormal" "margin: 0in 0in 10pt;">[Your Answer Here]
Mudderella has repeatedly failed to credit my charge card account. Mudderella offered to transfer my registration fee to another race. The problem is the only two remaining races are multiple states away. There is no schedule available. Regardless, those options are not acceptable to me. They deemed my dispute "Resolved." I do not
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]
**

Revdex.com:
At this time, I have not been contacted by Mudderella LLC regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Mudderella LLC regarding complaint ID [redacted].
Sincerely,
[redacted]