National Principal Group, LLC

National Principal Group ("NP Group") is in receipt of the above referenced complaint with regards to Ms [redacted] We appreciate the opportunity to respondPersonal loans in Ms [redacted] 's name have been placed with our office by the current creditor and owner for collectionAll information has been verified before the placement of the accounts with NP GroupNP Group follows all state and federal laws; specifically the Fair Debt Collection Practices Act (FDCPA)NP Groups attempts at locating and tracing Ms [redacted] were to provide her with a required noticeIt is also required by law for us to do soAt no time did om company harass herUpon our first initial contact with Ms [redacted] she requested the required notice be sent to her electronicallyShe updated her email with us and we immediately sent it to her while she was on the phone with our representativeAt such time she stated that she wanted to resolve the debt with our office and requested to contact us backMs [redacted] again contacted our office to state that she wanted to come pay her debt to our office in person and verbally threatened our representativeAt which time we placed her account in a nonworking status and ceased all communication with herWe have accepted this complaint as a formal cease and desist and can assure your office that there has not been nor will there be any further communication to her in regards to this matterPlease feel free to contact NP Group with any additional questions that you may haveSincerely, Authorized Representative of NP Group

July 18, 2016Re: [redacted] Complaint TD: [redacted] Dear Beth,2016-07-1918:44:(GMT) From: [redacted] National Principal Group (NP Group) would like to apologize for the tardy response in the abovementioned complaint regarding Ms [redacted] NP Group is a collection agency collecting on outdated personal loans in Ms [redacted] 's nameAllinformation is verified before accounts arc placed in our oft1cc.NP Group follows all federal laws; specifically the Fair Debt Collection Practices Act (FDCPA)Allcalls made with regards to skip-tracing and location ctTorts follow these guidelines.We respectfully disagree with Ms [redacted] 's recollection of eventsNP Group's records reflect that allinfomation required by law was sent to Ms [redacted] on June 29, The information was sent tothe email address [redacted] NP Group has requested from the current creditor the originalcontractWhen NP Group receives this information we would be happy to forward it to Ms [redacted] .NP Group accepts Ms [redacted] 's complaint as a "Cease and Desist" and will no longer contact her orher family in regards to this matterPlease do not hesitate to contact our office with any additionalquestions.Sincerely,NP Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

National Principal Group (NP Group) is in receipt of the complaint referenced above in regards to Mr [redacted] Thank you for giving us the opportunity to respond to this matterNP Group is a collection agency collecting on an outdated personal loan in Mr [redacted] ’s nameAll information is verified before accounts are placed in our office by the current creditor and ownerNP Group follows all federal law; specifically the Fair Debt Collection Practices Act (FDCPA) NP Group’s records reflect that Mr [redacted] ’s account was worked for only one day and moved into a nonworking status the same dayIn fact the same day we received the complaint from your organizationWe have re-quested from the current creditor and owner of Mr [redacted] ’s account the requested informationIf and when NP Group is provided with the requested information we would be happy to forward it to Mr [redacted] NP Group accepts Mr [redacted] ’s complaint as a “Cease and Desist” and will not contact him again on this matterPlease feel free to contact us for any additional questions or concerns regarding this matter Sincerely, Authorized Representative of NP Group

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below After reading the response from NP Group, I recognize that unless I have a recorder in hand when companies that operate like NP Group do, I will not be able to provide "evidence" of the business practice used by them to "arouse" call backsThe company's automated message was extremely loud and demandingThe words used that I MUST call back and the context around the wording did leave me to believe that I was in chance of having legal ramifications if I did not reply, whether or not I was the individual they were seekingWhile they have agreed not to contact me anymore, the fact that the business practices are used by such companies is demeaning to the individuals who are the unlucky enough to be put in the unfortunate wrong end of such an automated messageThen individuals that try to alert others of this practice are stuck with the burden of proofFor that reason, I do not accept the response that was given to me by this companyRegards, [redacted]

National Principal Group (NP Group) is in receipt of the complaint referenced aboveThank you for giving us the opportunity to respond to this matterNP Group is a collection agency and personal loans in the same name as Mr [redacted] 's have been placed with our office by the current creditor and ownerNP Group follows all federal law; specifically the Fair Debt Collection Practices Act (FDCPA)All calls made follow those regulations and guidelinesNP Group respectfully disagrees with Mr [redacted] recollection of eventsDuring our skiptracing and location efforts NP Group was attempting to locate a consumer by the same name as Mr [redacted] to send a required noticeAs our records reflect NP Group has never spoke to Mr [redacted] We believe that Mr [redacted] has NP Group confused with another companyNP Group's representatives are trained to follow all state and federal laws and do not use the tactics that Mr [redacted] claimsTo do so would be a clear violation of the law and would be disadvantageous to our companyNP Group accepts Mr [redacted] 's complaint as a "Cease and Desist" and will not contact him again on this matterPlease feel free to contact us for any additional questions or concerns regarding this matterSincerely, NP Group

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.ATTN: LEGAL DEPARTMENT Good AfternoonThank-you again for your responseI DO NOT have official counsel under contractI have only engaged in FREE CONSULTATION with a few Consumer Rights Litigation Attorneys....I will let you know in the near future if and when I DO OFFICIALLY HIRE COUNSELPLEASE ADVISEThank you for your time and consideration Sincerely [redacted] Consumer / Plaintiff ALL RIGHTS RESERVED Regards, [redacted] ***

Dear ***,National Principal Group (NP Group) is in receipt of the complaint referenced above in regards to Ms [redacted] Thank you for giving us the opportunity to respond to this matterNP Group is a collection agency collecting on an outdated personal loan in Ms [redacted] ’s nameAll information is verified before accounts are placed in our office by the current creditor and ownerNP Group follows all federal law; specifically the Fair Debt Collection Practices Act (FDCPA).NP Group’s records reflect that we have spoken to Ms [redacted] on April 19, Once NP Group verified that we had the correct party we then verified our information with her and sent her the required noticeFor your offices review as well as Ms [redacted] we have attached the Verification of Debt letterNP Group prefers to send secure emails and password protects them to safeguard our consumers’ informationHowever NP Group will send documentation through the USPS when requestedThe loan originated on 06/13/not over “10+ years ago” which Ms [redacted] stated in her complaintNP Group would like to notify Ms [redacted] that NP Group follows all federal and state requirements and that we are not required to provide the Revdex.com with any in-formation as they are not a government agencyIn accordance with disclosure regulations NP Group trains our employees to verify the identity of the consumer each and every time; this practice safeguards our consumers’ informationHowever Ms [redacted] account still remains in a default status and NP Group encourages her to contact us so that we may assist her in resolving this matter.NP Group accepts Ms [redacted] ’s complaint as a “Cease and Desist” and will not contact her again on this matterPlease feel free to contact us for any additional questions or concerns regarding this matter.Sincerely,Authorized Representative of NP Group

National Principal Group (NP Group) is in receipt of the complaint referenced above in regards to Ms [redacted] Thank you for giving us the opportunity to respond to this matterNP Group follows all federal law; specifically the Fair Debt Collection Practices Act (FDCPA) NP Group's records reflect that during our skip tracing and location efforts we were attempting to locate a person with a similar name as Ms [redacted] to send a required noticeAll location calls follow federal lawNP Group is unable to disclose the purpose of our call without verifying that we have the correct partyTo do so would be a violation of federal lawNP Group accepts Ms [redacted] 's complaint as a "Cease and Desist" and will not contact her again on this matter We do encourage Ms [redacted] to contact our office because this matter is still unresolvedPlease feel free to contact us for any additional questions or concerns regarding this matter Sincerely, Authorized Representative of NP Group

National Principal Group (“NPG”) has received the above mentioned complaint and appreciate the chance to respond NPG is a collection agency currently collecting on an outdated loan from Triple Services LLCfrom September, with an account number ending in We at NPG believe that Mrs [redacted] has us confused with another agencyWhile yes we do have an account in our office for her, and have made attempts to contact her, we have never spoken to her or anyone else regarding this claimWe would have been more than happy to send any information Ms [redacted] needed, but because we did not have a verified address we were unable to do soWeencourage Ms [redacted] to contact our office at any time for assistance Please feel free to contact me if I can be of further assistance in this matter Sincerely, Sherice M***Authorized Representative of National Principal Group

National Principal Group (NP Group) is in receipt of the complaint referenced above in regards to Mr [redacted] Thank you for giving us the opportunity to respond to this matterNP Group follows all federal law; specificallythe Fair Debt Collection Practices Act (FDCPA).NP Group's records reflect that during our skip tracing and location efforts we were attempting to locate anindividual with a similar name as Mr [redacted] Mr [redacted] 's claims are simply untrueNP Group is not openseven days a weekTherefor we could not have called him seven days a weekWe would also not waste ourresources calling the incorrect individual once it was made aware to usMr [redacted] 's phone number has beenplaced on our internal do not call list.NP Group accepts Mr [redacted] 's complaint as a "Cease and Desist" and will not contact him again on this matter.Please feel free to contact us for any additional questions or concerns regarding this matter.Sincerely,Authorized Representative of NP Group

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

National Principal Group (NP Group) is in receipt of the complaint referenced above inregards to Ms***Thank you for giving us the opportunity to respond to this matterNP Group is acollection agency collecting on an outdated personal loan in Ms***’s nameAll information isverified before accounts are placed in our office by the current creditor and owner.NP Group follows all federal law; specifically the Fair Debt Collection Practices Act (FDCPA).All calls made during our skip tracing and location efforts follow those regulations and guidelines.NP Group respectfully disagrees with Ms***’s recollection of eventsDuring our skiptracing and location efforts NP Group was attempting to locate Ms [redacted] to send a required noticeNPGroup’s records reflect that Ms***’s required notice has been emailed to herMsSielo’sclassification of NP Group’s calls as harassing are inaccurate all calls are made within the guidelines ofthe FDCPANP Group encourages Ms [redacted] to contact our office so we may assist her in resolving theoutdated loan in her name.NP Group accepts Ms***’s complaint as a “Cease and Desist” and will not contact her againin regards to this matterPlease feel free to contact us for any additional questions or concernsregarding this matter.Sincerely,Authorized Representative of NP GroupDelaware Ave, #4147Kenmore, NY

National Principal Group (“National”) is in receipt of the above referenced complaint with regards to Mr***We have considered this complaint as a formal cease and desist and appreciate the opportunity to respond to this matter.National is a collection agency which was attempting to collect on two outstanding loans in Mr***s nameThe first loan is through SJM Marketing and dates back to February, This loan has an original ID number ending in ***The second loan is through CP Investors and dates back to April, with an original ID number ending in *** National follows all Federal laws; specifically the Fair Debt Collection Practices Act (FDCPA)Our skip trace and location attempts were to simply verify a valid address and phone number in order to advise Mr [redacted] of the accounts we had in our office, which is required of us by lawAt no point in time did we ever “harass” anyone, Furthermore, no one was ever advised that Mr [redacted] had “files filed against him”We originally spoke with Mrs [redacted] on May 2, 2012, and at that time, once she was able to verify information regarding Mr***, we advised her of each account we had in our office Mrs [redacted] agreed to setup an arrangement with us to resolve both accounts over a period of a few months beginning on May 6, However, Mr***’s first payment has declined due to the cancellation of the card Mrs [redacted] had placed on fileSince receiving this complaint, we at National have cancelled Mr***’s arrangement in our office completely, had he contacted us prior we would have done so without him needing to cancel his card.As stated previously, we have considered this complaint as a formal cease and desist, and there will be no further collection or communication attemptsMr***’s accounts have both been closed in our officePlease feel free to contact the undersigned with any additional questions Sincerely, Sherice M*** Authorized Representative of National Principal Group

National Principal Group (“National”) is in receipt of the above referenced claim regarding Ms***, and we appreciate the opportunity to respond to this matter National is a collection agency which was collecting on an outdated loan in Ms***'s name dating back to April, The original creditor is the Titan Group LLC, and they issued an original loan ID ending in ***We originally spoke with Ms [redacted] on February 4, At that time Ms [redacted] did not state she wanted to dispute the loan, simply that we had permission to speak with her sister, Karen for resolutionInformation regarding the loan was sent the same day via secure email, and Karen [redacted] notified us the next day that they decided not to resolve this with usOnce notified Ms***'s account was closed in our office, and there have been no collection attempts sinceSince Ms***'s account is already closed in our office there will be no further attempts from us to contact her regarding this matterPlease feel free to contact the undersigned with any further questions Sincerely, Sherice MP*** Authorized Representative of National Principal Group

National Principal Group (“National”) is in receipt of the above referenced complaint for Mr [redacted] ***, and we appreciate the chance to respond National is a collection agency which was collecting on an outdated personal loan in Mr***'s nameThis loan dates back to February, with an original creditor of Manhattan Processing Information regarding this loan was verified prior to entering our office, and Mr [redacted] also verified that the information we had was correct when we spoke with him on 12/30/ Had Mr [redacted] advised that he believed this to be a fraudulent claim we would have closed his account and moved it into a “Fraud” status ensuring no further collection activity would occurInstead Mr [redacted] referenced that the statute of limitations was up and that he would not be paying this loan back Unfortunately we cannot control what people write about us on the internet, however we are in no way affiliated with BRG Collections and are unable to comment on how they may or may not conduct their businessWe at National follow all federal laws; specifically the Fair Debt Collection Practices Act (FDCPA)Any calls that would have been made would have followed all regulations and guidelines As Mr***'s claim has been closed in our office there will be no further communication or collection activity regarding this matter from our companyPlease feel free to contact the undersigned with any additional questions Sincerely, Sherice M [redacted] Authorized Representative of National Principal Group

National Principal Group (“NPG”) is in receipt of the above complaint regarding [redacted] , and appreciates the opportunity to respond NPG is a collection agency collecting on an outdated loan in Ms [redacted] 's name from Kenwood ServicesThis loan dates back to November, and has an account number ending in While we understand Ms [redacted] 's frustration in this matter, we must respectfully disagree with certain points made in her complaintNPG follows all federal laws; specifically the Fair Debt Collection Practices Act (FDCPA) with regards to skip-tracing and locationAt no point did we ever leave a message stating that “we will do whatever necessary to track her down”We are attaching the information sent to Ms [redacted] regarding her loanThese are the documents that are required of us according to FDCPA regulations and guidelinesAs you can see all pertinent information regarding the loan is included in this information Ms [redacted] 's account is now closed in our office, and there will be no further contact from our company regarding this loanPlease do not hesitate to contact the undersigned for any further clarification Sincerely, Sherice M*** Authorized Representative of National Principal Group Delaware Ave, # Kenmore, NY PHONE FAX

July 18, 2016Re: [redacted] Complaint ID: [redacted] Dear ***National Principal Group (NP Group) would like to apologize for our tardy response for the abovementioned complaint regarding Mr [redacted] .NP Group is a collection agency collecting on an outdated loan in Mr [redacted] ’s name from [redacted] original account number ending in and [redacted] Financial, original account numberending in All information is verified before accounts are placed in our office.NP Group would like to clear up any confusion that Mr [redacted] may haveNP Group follows allfederal laws; specifically the Fair Debt Collection Practices Act (FDCPA)All calls made with regardsto skip-tracing and location efforts follow these guidelinesNP Group takes great steps in safeguarding our consumer’s personal information and privacyWhen sending correspondence to ourconsumers we do not include on the outside of the envelope our company name; only our addressNPGroup does this to protect the consumers’ privacyThe documentation that was sent to Mr [redacted] includes all required information by law.We would like to inform Mr [redacted] that these types of loans generally do not show up on creditreportsCredit is not weighed when applying for these types of loans.NP Group accepts Mr [redacted] ’s complaint as a “Cease and Desist” and will no longer contact him inregards to this matterPlease do not hesitate to contact our office for any further clarification.Sincerely,NP Group

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is fraudI have verified their information is and they were threatening the first phonetical was someone shouting at methe second call was the sameI told this to the person I initially spoke to and they did threatenThey were sending someone to my home the "serve" meI was being taken to courtI have also reported this to the police as well as my credit card companyClearly Revdex.com is not interested although if you look online there are others complaint against this company IF you chose not to press that is your choiceI will continue to persue Regards, [redacted] ***

National Principal Group ("NP Group") is in receipt of the above referenced complaint with regards to Mr [redacted] ***We appreciate the opportunity to respondA personal loan in Mr***'s name has been placed with our office by the current creditor and owner for collectionAll information has been verified before the placement of the accounts with NP Group NP Group follows all state and federal laws; specifically the Fair Debt Collection Practices Act(FDCPA) We initially spoke with Mr [redacted] and he stated that his recollection of the matter was that he ready paid the loan off in full prior to our contact with himHe had requested documentation be sent to him electronically to his email that he had updated with usOur records indicate that we sent him the required noticeUpon receipt of Mr [redacted] receiving the documentation he stated that he wanted to send either a personal check or a certified check to our office to pay off his balance with usHe stated that he wanted to be able to obtain proof for his records that that account was satisfiedNP Group has accepted this complaint as a formal cease and desist and we assure your office that there will be no further contact or communication with Mr [redacted] in regards to this matter Please feel free to contact NP Group with any additional requests you may have Sincerely, Authorized Representative of NP Group