National Principal Group, LLC

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.    Regards,  [redacted]

I would like for these harassing calls to cease from calling me or my family, friends.  Also, if the company says I owe a debt, I would like written documentation and proof of what debt it is, amount, and who, where and when I owe it.

National Principal Group (“National”) is in receipt of the above referenced complaint, and we appreciate the opportunity to respond. National is a collection agency which was collecting on an outdated loan in Ms. [redacted]'s name.This loan dates back to September, 2011 and was issued by Lazer Lending...

with an original account ID number ending in [redacted]. After investigating the allegations made by Ms. [redacted] in her complaint, we must adamantly disagree with her recollection of events concerning this matter. We originally spoke with Ms. [redacted] on March 16, 2016, and at that time our associate advised her of the account we had in our office. All information was verified prior to being placed in this office, and Ms. [redacted] herself also verified that the information on file was correct. At no point in time was Ms. [redacted] threatened with being taken to court or spoken to in an unprofessional manner. Doing these things would be counterproductive to our business, and would go against all company policies. National follows all Federal laws; specifically the Fair Debt Collection Practices Act (FDCPA), and all of our associates are trained to follow thoseregulations and guidelines at all times. If Ms. [redacted] has proof to the contrary we urge her to send that into us so that we can do a further investigation. Furthermore, all skip trace and location attempts also follow these regulations, and are in accordance with the FDCPA. We have considered this complaint as a formal cease and desist, and have moved Ms. [redacted]'s  account into a non-working status as of March 17, 2016. There will be no further collection orcommunication attempts regarding this matter from our office. Please feel free to contact the undersigned with any additional questions. Sincerely, Sherice M. P[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The business remarks are completely false.  The first time they contacted me, I verified all information and requested written documentation, which they refused.  The second time they contacted me, they told me they would e-mail me documents, but never sent anything.  And them saying the calls statement is invalid?  I'm happy to provide phone records showing how much they have harassed me.  In addition, now they are still harassing me, and using a different business name, IGS Mediation Services.  I've accepted the fact that I will never be rid of them.   Please let me know if this is a matter that my local law enforcement can help me with.  This whole thing is a scam operation because there is no valid debt to collect, or reason to be "skip tracing" me.  Regards,  [redacted]

I am looking to cease and desist this issue.

National Principal Group (“National”) is in receipt of the complaint referenced above. Thank you for the opportunity to respond to this matter. We are obligated to send a letter to a [redacted] and were attempting to confirm anaddress to ensure the letter reached the correct person. Calls made...

to Ms. [redacted] were to obtain or confirm location information and are made in conformity with federal law; specifically the Fair Debt Collection Practices Act (FDCPA).On March 16, 2016 Ms [redacted] called and requested that we remove her phone number ending in 0010, which our associate did immediately, The phone number had been removed and no phone calls have been made since that day.We appreciate Ms. [redacted] allowing us to update our information and hope that this response addresses her concerns. Please feel free to contact the undersigned with any additional questions. Sincerely, Sherice M. PfohlAuthorized Representative of National Principal Group

July 18, 2016Re: [redacted]Complaint ID: [redacted]Dear [redacted]National Principal Group (NP Group) would like to apologize for our tardy response for the abovementioned complaint regarding Mr. [redacted].NP Group is a collection agency collecting on an outdated loan in Mr. [redacted]’s name from...

[redacted]
[redacted] original account number ending in 9711 and [redacted] Financial, original account numberending in 5170. All information is verified before accounts are placed in our office.NP Group would like to clear up any confusion that Mr. [redacted] may have. NP Group follows allfederal laws; specifically the Fair Debt Collection Practices Act (FDCPA). All calls made with regardsto skip-tracing and location efforts follow these guidelines. NP Group takes great steps in safeguarding our consumer’s personal information and privacy. When sending correspondence to ourconsumers we do not include on the outside of the envelope our company name; only our address. NPGroup does this to protect the consumers’ privacy. The documentation that was sent to Mr. [redacted]includes all required information by law.We would like to inform Mr. [redacted] that these types of loans generally do not show up on creditreports. Credit is not weighed when applying for these types of loans.NP Group accepts Mr. [redacted]’s complaint as a “Cease and Desist” and will no longer contact him inregards to this matter. Please do not hesitate to contact our office for any further clarification.Sincerely,NP Group

Thank you for taking the time to address the complaint.  As long as they comply with the cease and desist, I don't want to waste any more of the Revdex.com's time.  I just wanted them to leave me alone and stop making false accusations, and if they actually do that, then there's no reason to proceed.  I don't want to spend hundreds of dollars getting my phone records when they'll probably just keep accusing me of being a liar anyway.  I can't honestly say that I'm satisfied with the result, but I'm so tired of this, that I do not want to proceed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was NEVER asked to update my home address or email.  This was never addressed, therefore, they are giving you false information.  I would appreciate if they would take this FALSE debt they claim that I owe, and delete it from their system.  I do not wish to be harassed or threatened by them any further.  Regards,  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  This is a fraudulent company and when they called, I did deny the accuracy of the claim. They did follow up on the same day and day  and day after with threatening phone calls to have the police sent find me. I also stated that I have never lived where they claimed and have worked on my current job for 22 years and could not have taken out a loan in that city. I also checked my credit report and no such loan exists. Furthermore, I do not have a sister named Karen. I also recorded the phone calls with them and blocked their number. They are correct in stating they have not contacted me since, because their number is blocked. [redacted]

National Principal Group (NP Group) is in receipt of the complaint referenced above in regards to Mr.[redacted]. Thank you for giving us the opportunity to respond to this matter.NP Group is a collection agency and a personal loan in Mr. [redacted]’s name has been placed in our officeby the current...

creditor and owner. All information has been verified before the account was placed inour office for collections. NP Group follows all federal law; specifically the Fair Debt CollectionPractices Act (FDCPA). All calls made follow those regulations and guidelines.NP Group disagrees with Mr. [redacted] recollection of events. During our skip tracing and location effortsNP Group was attempting to locate Mr. [redacted] to send a required notice. All calls made followed theFDCPA guide lines. NP Group’s records reflect that we spoke to Mr. [redacted] on two occasions. On1/16/17 an NP Group agent verified Mr. [redacted] identity and Mr. [redacted] was combative therefor the agentterminated the call with warning. Mr. [redacted] called right back asking for his phone number to beremoved which was done immediately. NP Group and its agents never lied nor implied that Mr. [redacted]was on the run; this is simply not true. NP Group encourages Mr. [redacted] to contact our office to resolvethis matter.  NP Group accepts Mr. [redacted]’s complaint as a “Cease and Desist” and will not contact him again on thismatter. Please feel free to contact us for any additional questions or concerns regarding this matter.Sincerely,Authorized RepresentativeNP Group

National Principal Group (“National”) is in receipt of the above referenced complaint regarding Ms. [redacted]. We appreciate the opportunity to respond to this matter. We are obligated to send a letter to a consumer with the same name as Ms. [redacted], and we were attempting to both confirm...

her address and her identity to ensure the letter reached the correct person. Calls made to Ms. [redacted] and her family were to obtain or confirm location information and are made in accordance with federal law; specifically the Fair Debt Collection Practices Act (FDCPA). While skip tracing, we take care to avoid disclosing our name, unless specifically asked, and to avoid disclosing that there is a debt involved. National unfortunately was never able to speak with Ms. [redacted] and unable to verify her identity. However, National will treat Ms. [redacted]'s complaint as a “cease and desist” and willnot contact her or her family again regarding this matter. Please feel free to contact the undersigned with any additional questions. Sincerely, Sherice M. [redacted] Authorized Representative of National Principal Group

National Principal Group (NP Group) is in receipt of the complaint referenced above in regards to Mr. [redacted].Thank you for giving us the opportunity to respond to this matter. NP Group is a collection agency collecting onan outdated personal loan in Mr. [redacted]'s name. All information is verified before...

accounts are placed in ouroffice by the current creditor and owner. NP Group follows all federal law; specifically the Fair Debt CollectionPractices Act (FDCPA).NP Group's records reflect that during our skip tracing and location efforts we were attempting to locate Mr.[redacted] to send a required notice. NP Group's agents are trained to only disclose our company name when askedor when we have verified right party contact. To do otherwise would be a violation. NP Group believes Mr.[redacted] has our company confused with another. NP Group does not spoof its phone numbers or make threats.We have notated and moved Mr. [redacted]'s account into a non-working status.NP Group accepts Mr. [redacted]'s complaint as a "Cease and Desist" and will not contact him again on this matter.Please feel free to contact us for any additional questions or concerns regarding this matter.Sincerely,Authorized Representative of NP Group

April 15,2016Re: [redacted]Case No: [redacted]Dear [redacted]National Principal Group (“National”) is in receipt of the above referenced complaint and we appreciate the opportunity to respond to this matter. National is a collection agency which was attempting to collect on an outdated loan in...

Ms. [redacted] name dating back to July, 2013. The original creditor was [redacted]’s Financial, and they issued an original loan ID number ending in [redacted].We originally spoke with Ms. [redacted] on April 5, 2016, and at that time we advised her of the account we had in our office. At that time Ms. [redacted] requested a Validation of Debt be sent to her, which we sent via secure email the following morning. Later that same day Ms. [redacted] sent us a dispute letter referencing all of the information provided to her on our documentation, and requested we cease and desist from that point on. For your  convenience as well as Ms. [redacted]’s, we are attaching the Verificationof Debt letter, Demand for Payment letter, and Ms. [redacted]’s disputer letter for your review. We have honored Ms. [redacted]’s request to cease and desist all collection attempts with regards to this matter, and have not made any contact with her since April 6, 2016. Ms. [redacted]’s account has also been moved into a non-working dispute status, and is closed in our office. We will continue to honor her request, and there will be no further contact from our company with regards to this matter. Please feel free to contact the undersigned with any additional questions.Sincerely,Sherice *. P[redacted]Authorized Representative of National Principal Group3014 Delaware Ave, #[redacted]Kenmore, NY 14217PHONE 1.855.810.3589FAX 1.888.996.2877

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  This is fraud. I have verified their information is false and they were threatening the first phonetical was someone shouting at me. the second call was the same. I told this to the person I initially spoke to and they did threaten. They were sending  someone to my home the "serve" me. I was being taken to court. I have also reported this to the police as well as my credit card company. Clearly Revdex.com is not interested although if you look online there are others complaint against  this company.  IF you chose not to press that is your  choice. I will continue to persue.  Regards,  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   However, I still maintain that this company does NOT follow the rules outlined with the FDCPA as when I specifically told them that I dispute the debt and asked them to send me a validation letter, their response was that they "don't do that" and that they "don't have to send me anything."  They also used volatile and threatening language and accused me of fraud.  The most optimal resolution would be for someone to sue them in court and for them to be shut down immediately.  Thank you.
Regards,
[redacted]

National Principal Group ( "NP Group") is in receipt of the above referenced complaint withregard to Ms. [redacted]. We appreciate the opportunity to respond to this matter.During our skip tracing and location efforts we were attempting to contact Ms. [redacted]to send her a required...

notice. Our records reflect we have spoken to a person with the same name asMs. [redacted] on one occasion.NP Group follows all federal laws; specifically the Fair Debt Collections Practices Act( FDCPA). Any calls that occurred with Ms. [redacted] followed those regulations and guidelines. Uponcontacting our office, Ms. [redacted] refused to verify her identity and was advised by our representativethat we could not continue in a discussion without proper verification of her identity. To do so wouldhave been a violation of not only FDCPA but company policy.We have taken this complaint as a formal Cease and Desist and have moved this file to a nonworkingstatus. We would like to assure your office, as well as Ms. [redacted] that there will be nofurther communication in regard to this matter from NP Group, however we do encourage Ms. [redacted]to contact this office so we may assist her in resolving this issue.Please feel free to contact me directly with any additional questions you may have.Sincerely,Danielle [redacted]Operations ManagerNP Group

Please see attached responseMarch 16, 2016Re: [redacted]Case No: [redacted]Dear [redacted]National Principal Group (“National”) is in receipt of the above referenced complaint for Ms.[redacted] We appreciate the opportunity to respond to this matter, and have accepted this complaintas a formal...

cease and desist.National follows all Federal laws; specifically the Fair Debt Collection Practices Act (FDCPA)with regards to skip tracing and location. Any calls made regarding Ms. [redacted]'s account followedthose regulations and guidelines. At no point in time do any of our messages state anything aboutarresting anyone or law enforcement. Had we known any numbers attached to Ms. [redacted]'saccount belonged to a minor they would have been removed immediately. We were simply attemptingto verify a current address in order to send out documentation regarding an account we have in ouroffice for Ms. [redacted] which is required of us by law.We have never actually spoken with Ms. [redacted] regarding the account we have in ouroffice, so she has never been given the details of her account. It may be possible that she has usconfused with another company that she had spoken with. We do urge Ms. [redacted] to contact ouroffice so that we can inform her of her account and assist her with resolving it.As previously stated we have accepted this complaint as a formal cease and desist, and will notattempt to contact Ms. [redacted] regarding this matter. Please feel free to contact the undersignedwith any additional questions.Sincerely,Sherice M. P[redacted]Authorized Representative of National Principal Group3014 Delaware Ave, #4147Kenmore, NY 14217PHONE 1.855.810.3589FAX 1.888.996.2877

Thank you for your quick response.  The phone number they contacted is my personal cell that I have had for almost 16 years.  It is [redacted].  My maiden name is [redacted] and my married name is [redacted] Butler.  I wish to have both names and my number removed from their...

contact list.  I just want to add that their claims on their website, which I went to investigate when they provided me with "NP Group" during my unfortunate encounter with them, that they do business responsibly and respectfully are completely untrue. I appreciate your assistance and follow up.