National Principal Group, LLC

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. The "company" did not agree not to sell my information to anyone else I don't want them to sell my information to anyone elseThey didn't address the issue of where they got my information nor what alleged "debt" is supposedly owed They were trying to coerce me into paying an alleged debt I do not owe without providing any proof as to an alleged debt which is a flagrant violation of the Fair Debt Collections Practices Act Their tactics are to coerce and harass people into paying debts that they do no owe They leave threatening voicemail messages to try and coerce people into calling them I want them to agree not to sell my information to anyone else I also want to know where they got my information from and their contact information
Regards, *** ***

April 12, 2016Re: *** ***Case No: ***Dear ***National Principal Group (“National”) is in receipt of the above mentioned complaint with regards toMs***We appreciate the opportunity to respond to this matter, and have considered this complaint a formal cease and
desist.National is a collection agency which was attempting to collect on an outdated loan in Ms***’sname dating back to July, The original lender was BEL Capital, and they issued an original loan ID numberending We originally spoke with Ms*** on April 5, 2016, and at that time we advised her of theaccount we had in our officeAt that time Ms*** advised she would like to resolve her account and setupan arrangement that would work best for her.With regards to the allegations made by Ms*** we at National strongly disagree with her recollectionof events concerning this matterAt no point in time was Ms*** or her family ever told that she neededto “give us her credit card to stop all harassment and legal proceedings”All calls during skip tracing andlocation efforts are made in accordance with the FDCPA, and we do not disclose any information to a third party.Furthermore, there have been no calls made to Ms*** since she setup her payment arrangement with usWe sent her an email correspondence outlining her arrangement the day after she spoke with us, and that was the only communication we have had sinceCalling the same numbers multiple times per day be a waste of ourresources, but it would also be counterproductive to our businessIt is possible that Ms*** has other companies trying to contact her as well.Had Ms*** expressed wanting to dispute the validity of this debt, our associate would have moved her account into a dispute status closing her accountHowever, we have honored this complaint and have deletedall payments from her fileThere was no need for her to cancel her card, as had she asked us to pull her payments we would have obligedNational follows all Federal laws; specifically the Fair Debt Collection Practices Act(FDCPA)Our employees are trained to always follow those regulations and guidelines, and nothing found in our investigation shows otherwiseIf Ms*** has proof to the contrary we urge her to send that information into us so that we can further investigate. Ms***’s account has been closed in our office, and there will be no further communication or collection attempts regarding this matter from our companyPlease feel free to contact the undersigned with any additional questions.Sincerely,Sherice ***Authorized Representative of National Principal GroupDelaware Ave, #4147Kenmore, NY 14217PHONE 1.855.810.3589FAX

National Principal Group ("NP Group") is in receipt of the above referenced complaint with regards to Mr*** ***We appreciate the opportunity to respond to this matter. NP Group is a collection agency and was attempting to locate Mr*** in regards to a personal loan that has been
placed in our officeNP Group follows all state and federal laws; specifically the Fair Debt Collection Practices Act (FDCPA)All calls made during our skip tracing and location efforts follow those guidelinesWe respectfully disagree with his recollection of the call because at no time was Mr*** threatenedNP Group or its agents never used the threatening tactics as he claims; todo so would be a violation of the law and detrimental to our companyNP Groups attempts at locating and tracing Mr*** were solely to provide him with the required noticeAll accounts are verified prior to being placed with our officeWe asked him for an updated email to send him the required notice and he respectfully declinedAt this time, we have already ceased contact with him and will take this complaint as a formal cease and desistWe can assure your office that NP Group has not had any attempts to communicate with Mr*** nor will we in regards to this matter in the future, Please feel free to contact NP Group with any additional questions that you may haveSincerely,Authorized Representative

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowTheir response is completely and I will not settle for any less than a substantial monetary settlement from them for damages incurredThis was NOT the first time they contacted meThey did so a few months back, where I was forced to file a dispute with my bank over fraudulent charges made to my bank account within hours of NP Group contacting me.Their claim that they have 100% verified their information that I owe a debt to a payday loan company is 100% falseI have never in my life taken a payday loanI have never had any loans of any kind, nor have I ever had a credit card of any kindThey also do not follow proper rules because they get very defensive, rude, and hostile when on the phone with them. They must agree to offer me a monetary settlement, or I will take matters further and file legal charges against them. Regards, *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. First of all anytime I asked for information regarding the company I was yelled at and attackedRepeatedly I asked for information which was like pulling teethI have yet to receive any correspondence in regards to these claimsI offered to give my email address as a way to contact me and was told they couldn't and that they wouldn't send another notice to me in the mail, which I have never receivedI attempted to be cordial yet I was continuously talked over or hung up onPerhaps this is just bad customer service and I hope that this cease and desist stands but I do not accept this as a resolution as I hope others will not be treated as I was. Regards, *** ***

National Principal Group (“National”) is in receipt of the above referenced complaint for Ms***We appreciate the opportunity to respondNational is a collection agency which was collecting on an outdated personal loan in Ms***'s nameThis loan dates back to December, and has
an original creditor of the *** Group LLCNational follows all federal laws; specifically the Fair Debt Collection Practices Act (FDCPA)Any calls made regarding this account would have followed all of those regulations and guidelinesAfter a thorough investigation we have found that at no point was Ms*** threatened with being arrested nor was she treated in an unprofessional mannerNational strives to be professional and courteous at all times, and not conducting ourselves in that manner would be counterproductive to our businessWe originally spoke with Ms*** on 12/18/2015, and at that time she verified all information we had on fileWe explained the account that we had in our office and she agreed to setup a payment arrangement of three equal payments beginning on 12/30/On 12/30/Ms*** asked that we please move her first payment to 1/2/which we were happy to accommodateHowever, when we went to process Ms***'s first payment on 1/2/it was discovered that she had canceled her card, and we were unable to retrieve the funds as per the agreed upon arrangementAttached you will find a copy of the payment arrangement letter for both the convenience of your office, as well as Ms***Ms***'s account has been closed in our office, and there will be no further communication or collection activity from our office regarding this matterHowever, we urge Ms*** to contact us for further assistance as her account is still unresolvedPlease feel free to contact the undersigned with any additional questionsSincerely, Sherice M***Authorized Representative of National Principal Group Delaware Ave, #Kenmore, NY PHONE 1.855.810.3589FAX

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would however, like to dispute the NP Group's claim that they didn't engage in threats of implied legal action or continued harassment I appreciate the Revdex.com's intervention in this situation I expect that if I had outstanding debt, I would have received written documentation of such debt In one other instance where I had a legit debt (medical) I received written information as well as a phone call Where the people weren't rude and threatening Since they record all phone calls I expect they would see the threats involved. I find it interesting that they will follow the law of not releasing private information but they will break the law by harassing my family and myself for a debt that doesn't exist
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

National Principal Group ("NP Group") is in receipt of the above referenced complaint with regards to Ms*** ***We appreciate the opportunity to respondPersonal loans in Ms***'s name have been placed with our office by the current creditor and owner for collectionAll information
has been verified before the placement of the accounts with NP GroupNP Group follows all state and federal laws; specifically the Fair Debt Collection Practices Act (FDCPA)NP Groups attempts at locating and tracing Ms*** were to provide her with a required noticeIt is also required by law for us to do soAt no time did om company harass herUpon our first initial contact with Ms*** she requested the required notice be sent to her electronicallyShe updated her email with us and we immediately sent it to her while she was on the phone with our representativeAt such time she stated that she wanted to resolve the debt with our office and requested to contact us backMs*** again contacted our office to state that she wanted to come pay her debt to our office in person and verbally threatened our representativeAt which time we placed her account in a nonworking status and ceased all communication with herWe have accepted this complaint as a formal cease and desist and can assure your office that there has not been nor will there be any further communication to her in regards to this matterPlease feel free to contact NP Group with any additional questions that you may haveSincerely, Authorized Representative of NP Group

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have asked repeatedly where these alleged loans are from. Both times I was yelled at and was never told any more information. I still believe this to be a scam and nothing more. Unless the company can written documentation stating otherwise and can provide me with this documentation, then I want all contact to cease immediately. I also have a law firm that has contacted every creditor, past and present, concerning anything I have ever owned. Also, the manner in which I was spoken to by this company was rude and yelling, they are now lying. Apparently, nothing has been ceased, because now they are trying to call me with a #. Regards, *** ***

November 9, 2016Re: *** ***Complaint Identification #: ***Dear ***National Principal Group ("NP Group") is in receipt or the above referenced complaint with regards to Ms*** ***We appreciate the opportunity to respondNP Group follows all federal laws; specifically the
Fair Debt Collection Practices Act (FDCPA)Any calls made with regards to Ms*** followed those regulations and guidelinesDuring our skip tracing and location efforts we were attempting to locate a consumer by the same name as Ms*** *** As our records reflect that NP Group has never spoke to Ms*** or anyone else in regards to this matterNP Group was unable to confirm her identity or location information to mail her a required noticeHowever, upon receipt of this complaint we removed her phone number from our recordsWe have not since attempted to contact Ms*** *** and only attempted to do so onceWe have taken this complaint as a formal cease and desistWe do urge her to contact our office if she would like more details related to this matterWe would like to assure not only your office but Ms*** *** that there will he no further communication attempts regarding this matter from our officeWe have accepted this complaint as a formal cease and desistPlease feel tree to contact our office with any additional questions that you may haveSincerely,Authorized Representative of NP Group

National Principal Group ("NP Group") is in receipt of the above referenced complaint with regards to Ms*** ***We appreciate the opportunity to respond to this matter. NP Group is a collection agency and was attempting to locate Ms*** in regards to a personal loan that
has been placed in our officeNP Group follows all slate and federal laws; specifically the Fair Debt Collection Practices Act (PDCPA)All calls made during our skip tracing and location efforts follow those guidelinesWe respectfully disagree with Ms***'s' fathers recollection of the call. Ms***'s versions of events arc and NP Group adamantly denies those accusationsNP Group or its agents never used the threatening tactics as she claims; to do so would be a violation of the law and detrimental to our companyWe urge Ms*** to provide NP Group with any proof of these erroneous accusations.Ms*** submitted this complaint on October 21,2016, and continued to contact our office after she stated that she wanted no further contact with NP GroupShe requested the required notice be sent to her after she disputed the debt and filed a complaint, we still sent her the notice which is required of us by lawNP Group follows all guidelines set forth from the FDCPA. At this lime, we have already ceased contact with her and will take this complaint as a formal cease and desistWe can assure your office that NP Group has not had any attempts to communicate with Ms*** nor will we in regards lo this matter in the future. Please feel free to contact NP Group with any additional questions that you may have. Sincerely, Authorized Representative of N P Group

National Principal Group (“NPG”) is in receipt of the complaint referenced above and we appreciate the opportunity to respondWe understand that Ms*** is upset and would like to resolve her concernsA portfolio of unpaid debts was placed with our company which included one with the name and
information for Ms***The information provided to us for Ms***' personal loan was issued to her account for $(Account Number ***)On October 19,we began efforts to locate herThe core issue is that she asserts that she never received the loanConsidering that the loan we purchased came with so much correct confidential information, and that she denies anyone in her household took out the loan in her name, we believe she at least applied for a payday loanSince she denies receiving the loan, we are taking her statement at face value and closing out the accountWe have refunded Ms***' payment on file and should have it posted in her account at this timeWe ask that she contact us if there are any issuesShe should never receive another attempt to collect this accountIf she does, we would like her to notify us directlyMeanwhile, we would like Ms*** to know that we are also upset that we were provided with information and had paid for itWe are contacting our brokers about this matter in an effort to determine how this mistake occurredWe trust that Ms*** finds our response satisfactoryPlease let us know if any questions or concerns remainWe will continue to endure this account remains in closed status and will not contact Ms***again regarding this matterPlease contact the undersigned if we can be of any additional help in this matterSincerely, *** M*** Authorized Representative of National Principal Group

National Principal Group (“National”) is in receipt of the above referenced complaint regarding Ms***We appreciate the opportunity to respond to this matterNational is a collection agency which was collecting on an outdated loan in Ms***'s maiden name (***) dating back to May,
The original lender on this loan was JD Marketing and they issued an original loan ID ending in After investigating the allegations surrounding this complaint we at National must adamantly disagree with the statements madeNational follows all federal laws; specifically the Fair Debt Collection Practices Act (FDCPA)Any calls, whether inbound or outbound, follow those regulations and guidelinesWe originally spoke with Ms*** on February 10,2016, and at that time we advised her of the account we had in our officeAt no point was Ms*** threatened with a lawsuit or legal action of any kindMs*** was also never instructed that the original creditor, JD Marketing, was a subsidiary of Chase BankWe would like to assure not only Ms***, but your organization as well that we at National are not a scam, and all information is verified prior to being placed in our officeMs*** advised our associate on February 10, that she believed this to be a fraudulent account, and our associate immediately moved her account into a closed status to dispute on her behalfOur associates are instructed, due to security reasons, to only give out our mailing addressThis address was provided to Ms*** during the initial conversationWe have interviewed the associate that Ms*** spoke with and she denies any wrong doingAs stated earlier we follow all FDCPA regulations, and our investigation finds that they were followed in this instance as wellThere has been a note placed in theassociates file regarding this complaintAs Ms***'s claim has been closed since February 10, there has been no collection activity or communication attemptsWe will not be contacting her regarding this matter againPlease feel free to contact the undersigned with any additional questionsSincerely, Sherice MP*** Authorized Representative of National Principal Group Delaware Ave, #Kenmore, NY PHONE 1.855.810.3589FAX

National Principal Group ( NP Group) is in receipt of the above referenced complaint ***regard to *** ***'We appreciate the opportunity to respond.During our skip tracing and location efforts we were attempting to contact Mr*** to send him a required noticeNP Group follows all
federal and state laws, specifically theFDCPAAll calls adhered to those law and regulations.Our records reflect on telephone conversation with Mr***During that conversation,Mr*** verified his identity, was advised of the matter in our office and made a request forValidation Of Debt to be sent to him via email The only other communication between our office andMr*** was in the form of an email received from Mr*** on 11/4/wherein Mr.*** advised us that he would not be resolving this matter and that he would also be filling theabove referenced complaintAt that time, we immediately moved Mr***'s matter to a nonworking status and ceased communication with him.We have taken this complaint as a formal Cease and Desist and would like to ensure both youroffice and Mr *** that there will be no further contact from NP GroupWe appreciate theopportunity to respondFeel free to contact me directly, with any questionsDanielle ***Operations ManagerNP Group

National Principal Group (NP Group) is in receipt of the above mentioned complaint in regards to Mr*** L*** and appreciates the opportunity to respondNP Group is a collection agency collecting on an outstanding personal loan in Mr***’s nameAll information is verified before
accounts are placed in our office by the current creditor and ownerNP Group follows all federal laws; specifically the Fair Debt Collection Practices Act (FDCPA)All calls made follow these guidelinesNP Group was attempting to verify contact information to send a required noticeMr*** told our agent that he has filled bankruptcy and it was verified through Public Access to Court Electronic Records (PACER)The defaulted account in our office was opened up after Mr***’s bankruptcy dateAll further communication in regards to Mr***’s account will be forwarded to his bankruptcy attorney.NP Group accepts Mr***’s complaint as a “Cease and Desist” and will no longer contact him in regards to this matterPlease do not hesitate to contact our office for any further clarificationSincerely, Authorized RepresentativeNP Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, their 'respectful disagreeing' with how I 'recall' the situation is just completely wrongTheir agents were rude, and illogicalAgain, based off the info they provided to me there was no way a loan could have been taken out.
Regards,
*** ***

Please see attached responseMarch 16, 2016Re: *** ***Case No: ***Dear ***National Principal Group (“National”) is in receipt of the above referenced complaint for Mr.*** We appreciate the opportunity to respond to this matter, and have accepted this complaint as aformal cease and
desist.National is a collection agency which was collecting on an outdated loan which dates back toSeptember, The original lender was *** *** LLC and they issued an original loanID number ending in ***After going over Mr***' complaint we must strongly disagree with his recollection of eventssurrounding this matterNational follows all Federal ***; specifically the Fair Debt CollectionPractices Act (FDCPA)Any calls made regarding this account followed those regulations andguidelinesAt no point do any of our messages state that this is concerning a legal matter, or that therewill be an arrest madeWe originally spoke with Mr*** on March 8, 2016, and at that time weadvised him of the account we had in our office and all it entailedMr *** requested something inwriting which was sent to him via secure email within an hour of his requestLater that same day Mr.*** called in and stated he would like to dispute the debt, and our associate at that time moved hisaccount into a “dispute status” which ceases all collection activityThere has been no contact by ourcompany to Mr*** regarding this account since that date.Our associates are trained to comply with all local and federal regulations and to treat allindividuals in a professional mannerAfter investigating this complaint we found that at no point wereany of our associates unprofessional in their dealings with Mr*** If Mr*** has evidence to thecontrary we urge him to send that into us so that we can do a further investigation.Mr *** account is closed in our office, and there will be no further communication orcollections attempts by our company regarding this matterPlease feel free to contact the undersignedwith any additional questions.Sincerely,Sherice MP***Authorized Representative of National Principal GroupDelaware Ave, #4147Kenmore, NY 14217PHONE 1.***FAX 1.***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintYes MR.***, had stated that dollar cash advance or payday loan was taken out on before mentioned dateHe had my daughters bank, and mailing addressYes I was very naive in be living someone without asking to see the original paperworkSo for yrs there hasn't been any recoup on this missing money, until right before ChristmasIn the following week after that incident, Hancock Bank Trust never received any incoming money from that Liberty Group, my husband's bank had to shut down his account to keep these people from draining itMy advice is to Google this company, see how many times they have changed business namesRegards, *** ***

National Principal Group (NP Group) is in receipt of the above referenced complaint from Ms*** and appreciates the opportunity to respondNP group is a collection agency and personal loans in Ms*** name have beenplaced in our officeWe accept this complaint and will treat it as a
“Cease and Desist”. NP Group follows all federal laws; specifically the Fair Debt Collections Act (FDCPA)All calls made follow those regulationsNP Group provides all required documentation in accordance with the FDCPAWe also train and instruct our business associates to provide our address when requestedWe have placed a note in the employee’s file and have used this complaint to reinforce with our staff the importance of providing our address when requested. Ms*** disputed the accounts with our business associate and at that time the accounts were moved to a “Dispute Status” and all collection activity was suspendedMs*** was also referred to our website and consumer portal to review the details of her personal loans. We would like to assure not only MsDaniels, but your office as well that all collection activity has been stoppedby our officeNP Group will not be contacting her regarding this matter againIf you have any additional questions please contact our office. Sincerely, NP Group