National Principal Group, LLC

Thank you for getting involved as they sent proof via email and its why I contacted you. It appears you scared them off and for that I'm very thankful. I hope others read this very thing and they to report this business for all the harassing calls to not only the customer but to their family members as well which is very embarrassing. A year old man shouldn't be getting a call from his very old mother freaking out because she feels her son is in trouble financially. Again I appreciate your help and ENCOURAGE others to do this very thing. REPORT THEM! Regards, *** ***

11/9/2016Re: *** ***Complaint ID: ***Dear ***National Principal Group ("NP Group") is in receipt of the above referenced complaint with regards to Ms***We appreciate the opportunity to respond to this matter. A personal loan in Ms***'s name has been placed in our office by
the current creditor for collection. NP Group follows all federal laws; specifically the Fair Debt Collection Practices Act (FDCPA)NP Group refutes Ms***'s recollection of eventsNP Group never referenced or referred itself to Ms*** as Priority One Resolution. Ms*** claims that our phone numbers all have been disconnected is simply untrueIt would be detrimental to our business if this was in fact trueOur records reflect that Ms*** contacted our office times between October and October 26, Ms*** set up repayment of her account; and her first payment of $was processed on September 26, On September 23, NP Group gave Ms*** a courtesy reminder call to her verified phone number that her payment would be processed on the 26th of SeptemberPrior to her payment being processed our records show that we sent all required documents to the email that Ms. *** updated with our company on two separate occasionsOnce again we contacted Ms*** for a courtesy reminder of her upcoming payment scheduled on October Before Ms***'s next payment was scheduled to be processed she contacted our office and requested that all future payments be deleted which we immediately honoredNP Group never stated nor implied that Ms*** would go to jailTo do so would be a clear violation of the lawWe would also like to note that we have refunded Ms*** her $payment.NP Group accepts Mr***'s complaint as a "Cease and Desist" and will no longer contact her in regards to this matterPlease feel free to contact us with any additional questions.Sincerely,NP Group

National Principal Group (NP Group) is in receipt of the complaint referenced aboveThank you for giving us the opportunity to respond to this matterNP Group is a collection agency and personal loans in the same name as Mr***'s have been placed with our office by the current creditor and
ownerNP Group follows all federal law; specifically the Fair Debt Collection Practices Act (FDCPA)All calls made follow those regulations and guidelinesNP Group respectfully disagrees with Mr*** recollection of eventsDuring our skiptracing and location efforts NP Group was attempting to locate a consumer by the same name as Mr*** to send a required noticeAs our records reflect NP Group has never spoke to Mr***We believe that Mr*** has NP Group confused with another companyNP Group's representatives are trained to follow all state and federal laws and do not use the tactics that Mr*** claimsTo do so would be a clear violation of the law and would be disadvantageous to our companyNP Group accepts Mr***'s complaint as a "Cease and Desist" and will not contact him again on this matterPlease feel free to contact us for any additional questions or concerns regarding this matterSincerely, NP Group

National Principal Group (NP Group) is in receipt of the complaint referenced above in regards to Mr***. Thank you for giving us the opportunity to respond to this matterNP Group follows all federal law; specifically the Fair Debt Collection Practices Act {FDCPA). NP Group's
records reflect that during our skip tracing and location efforts we were attempting to locate a *** *** to send a required noticeOur records reflect that an unidentified female called into our office. The caller refused to verify her identity and in accordance with federal law NP Group was unable to release any detailsThe call was terminated with warning because the caller was being rude and using inappropriate languageThe same unidentified female called in and asked to speak to a supervisorHer call was transferred to asupervisorThe supervisor went through the verification process with the caller and the information was incorrectOnce NP Group verified that it was not the individual we were attempting to locate we updated our information. The call was terminated again with warning because the caller was being belligerent and cursingNP Group appreciates the opportunity to update our records and the phone number was removed from our file. Then an unidentified male coiled in and spoke to a supervisorThe supervisor assured the caller that the phone number was removed and will not be contacted againWe believe that Mr*** has NP Group confused with other companiesNP Group would not waste its money or resources knowingly calling the Incorrect partyOur records reflect that we have not blocked their phonenumber from calling into our office. NP Group accepts Mr***'s complaint as a "Cease and Desist" and will not contact him again on this matter. Please feel free to contact us for any additional questions or concerns regarding this matter. Sincerely, Authorized Representative of NP Group

National Principal Group (NP Group) is in receipt of the above mentioned complaint in regards to Ms.*** and appreciates the opportunity to respondNP Group is a collection agency collecting onoutstanding personal loans in Ms***’s nameAll information is verified before accounts are
placedin our office by the current creditor and owner.NP Group follows all federal laws; specifically the Fair Debt Collection Practices Act (FDCPA)Allcalls made follow these guidelinesNP Group and Ms*** last spoke on December 29, NPGroup’s representative notated the conversation and was waiting for a return call from Ms*** orher legal representation; as Ms*** told our representative that she would follow up with usNPGroup has never received a follow up call from Ms*** or her attorneyThese matters are stillunresolved and we encourage Ms*** to contact our office so that we may help her close this matterin our office.NP Group accepts Ms***’s complaint as a “Cease and Desist” and will no longer contact her inregards to this matterPlease do not hesitate to contact our office for any further clarification.Sincerely, Authorized Representative NP

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

National Principal Group ("NP Group") is in receipt of the above referenced complaint with regards to Ms***We appreciate the opportunity to respond to this matter. Personal loans in Ms***'s name have been placed in our office by the current creditor and owner for collection and there
are a total of three loansAll information has been verified before the placements of the accounts with NP GroupNP Group follows all federal laws; specifically the Fair Debt Collection Practices Act (FDCPA) and all calls made with regards to Mrs.***'s followed those regulations and guidelinesDuring our skip tracing and location efforts we were attempting to locate Ms*** to send her a required noticeUpon verifying her identity we were able to provide her with the details of the accounts in our officeMs*** immediately disputed the debts and she had stated that she may have been a victim of identity theftWe without delay, placed all three of these loans in a non working status and ceased all communication with herNP Group follows all state and federal laws and we complied to her legal right for communication to be ceased, so at no point was NP Group in any violation of the FDCPA

Dear Sir/Madam: National Principal Group (NP Group) is in receipt of the complaint referenced above in regards to Mr*** ***Thank you for giving us the opportunity to respond to this matter. NP Group is a collection agency and personal loans in Mr***’s name have
been placed in our office by the current creditor and ownerAll information has been verified before the account was placed with our office. NP Group follows all federal law; specifically the Fair Debt Collection Practices Act (FDCPA)All calls made follow those regulations and guidelines. NP Group respectfully disagrees with Mr***’s recollection of eventsDuring our skip tracing and location efforts NP Group was attempting to locate Mr*** to send a required noticeOur records reflect that NP Group has spoken to Mr*** on one occasionNP Group’s representative attempted to update Mr***’s contact information with no successMr. *** was given information in regards to the loan that was opened in 2011, not as he states in this complaintNP Group trains all employees to conduct themselves in a professional manner and not to do so would be a violation of company policyNP Group’s representative terminated the call with warning due to the fact of Mr***’s languageNP Group and its representatives’ havenever suggested nor implied any legal actionTo do so would be disadvantageous to our company and a clear violation of the FDCPA. NP Group accepts Mr***’s complaint as a “Cease and Desist” and will not contacthim again on this matterPlease feel free to contact us for any additional questions or concerns. Sincerely, Authorized Representative NP Group

National Principal Group (“National”) is in receipt of the above referenced claim regarding Ms***, and we appreciate the opportunity to respond to this matter. National is a collection agency which was collecting on an outdated loan in Ms***'s name dating back to March, The
original creditor is Lazer Lending, and they issued an original loan ID ending in ***We at National must adamantly disagree with Ms***'s recollection of events concerning this matterNational follows all federal laws; specifically the Fair Debt Collection Practices Act (FDCPA) with regards to skip tracing and locationAll of our calls are scripted, and none of them state that anyone needs to contact us back by a specific time, nor do they state that any personal items will be confiscated in the processWe also never state at any point that authorities will be involved, or that advised that she would be arrested, or that she would lose her vehicleTactics such as these are not only illegal, but would result in immediate termination of the associate(s) involvedWe at National take pride in our customer service skills, and all of our associates are trained tobe helpful and professional at all timesDoing the contrary would not be beneficial to our business modelIf Ms*** has proof to the contrary we urge her to send that information into us so that we can investigate further.Ms***'s account has been closed in our office, and there will be no further communication attempts from our company regarding this matterPlease feel free to contact the undersigned with any further questionsSincerely,Sherice MP*** Authorized Representative of National Principal Group

National Principal Group (“National”) is in receipt of the above referenced claim regarding Ms***We appreciate the opportunity to respond to this matter. National is a collection agency which was collecting on an outdated loan in Ms***' name from June, The original
lender was Highlands Holdings, and the original loan ID# ends in 8807. National has never had any affiliation with a company by the name of “BRG Collections”, andtherefore we cannot speak to how they conduct their businessHowever, National follows all federal laws; specifically the Fair Debt Collection Practices Act (FDCPA) with regards to skip tracing and locationAny calls made regarding Ms***' account followed those regulationsMs***' account has been closed in our office, and there has been no communication or collections activity from our company regarding this matter since January 12, There will also be no future communication from our company regarding this matterPlease feel free to contact the undersigned with any additional questions. Sincerely, Sherice M*** Authorized Representative of National Principal Group

Please see attached responses Mr*** made similar complaints with the Attorney General of NY as well as the CFPBNational Principal Group (NP Group) is in receipt of the complaint referenced above in regards to Mr***Thank you for giving us the opportunity to respond to this
matterNP Group is a collection agency collecting on an unpaid personal loan in Mr***’s nameAll information is verified before accounts are placed in our office by the current creditor and ownerNP Group follows all federal law; specifically the Fair Debt Collection Practices Act (FDCPA). NP Group respectfully disagrees with Mr***’s recollection of eventsDuring our skip tracing and location efforts NP Group respectfully disagrees with Mr***’s recollection of eventsDuring our skip tracing and location efforts Group was attempting to locate Mr*** to send a required noticeNP Group’s records reflect that we spoke with Mr*** on September 14, It is true that when someone returns a call to us, we do not disclose any confidential information until we have confirmed the identity information of the person calling usNP Group releases all required information when asked such as our address and company nameMr*** had the city spelled incorrectly; Kenmore not KenwoodNP conducts each and every call in a professional mannerNot do so strives to provide the best customer service During our initial conversation Mr***’s account was placed in a non-working status and all collection activity ceased. Mr*** was transferred to our Quality Assurance DepartmentUnfortunately no one from that department was available and he was asked to leave a messageNP Group’s records reflect within minutes a representative promptly returned his callAt no time was Mr*** threatened with any legal actionTo do so would be a clear violation and with any legal actionNP Group accepts Mr***’s complaint as a “Cease and Desist” and will not contact him again on this matterPlease feel free to contact us for any additional questions or concerns regarding this matterSincerely, Authorized Representative of National Principal Group

October 17, 2016Re: *** ***Complaint Identification#: ***Dear ***;National Principal Group ("NP Group") is in receipt of the above referenced complaint with regards to Ms*** ***We appreciate the opportunity to respond to this matter. NP Group follows all
federal laws; specifically the Fair Debt Collection Practices Act (PDCPA)Any calls made with regards to Ms*** toll owed those regulations and guidelinesOur message never stated at any time that we intend to have any one arrested or use law enforcement, nor implied itWe strongly disagree with her record of the matter. During our skip tracing and location efforts we were attempting to locate a consumer by the same name as Ms*** ***As our records reflect that NP Group has never spoke to Ms***NP Group was unable to confirm Ms***'s identity or location information to ll!ail her a required noticeHowever, upon receipt of this complaint we removed her phone number from our records. We have not since attempted to contact Ms*** and have taken this complaint as a formal cease and desistWe do urge her to contact our office if she would I like more details related to this matteralthough it is upon verification of her identity. We would like to assure not only your office but Ms*** *** that there will be no furthur communication attempts regarding this matter from our officeWe have accepted this complaint as a formal cease and desist. Please feel free to contact our office with any additional questions that you may have.Thank you again for your time to respond,Authorized Representative of NP Group

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The loan was from which explains why the address and bank account information that this company has for me correlates with my address and bank account information that I had in They have also threatened to sue me and send a summons, which I never received and is in direct violation of federal regulationsTheir representative was extremely rude with meI would like to know who the original creditor wasI can assure you that I did not take out a loan in This company needs to do a better job of record keeping, however, I would not expect that level of competence from a bunch of bottom feeders. Regards,
*** ***

National Principal Group ("NP Group") is in receipt of the above referenced complaint with regards loMs*** ***We appreciate the opportunity to respond to this matter.There were four personal loans in Ms***s name that have been placed with our office by thecurrent creditor and owner
for collectionAll information has been verified before the placement of theaccounts with NP GroupNP Group following all federal laws; specifically the Fair Debt CollectionPractices Act (FDCPA) and all calls made with regards to Ms*** *** followed thoseregulationsAt no time were our representatives rude nor our message state that we will use any meansnecessary to locate herWe unchangeably disagree with her recollections of said calls especially sinceall of our employees are trained to be professional and c

National Principal Group (NP Group) is in receipt of the complaint referenced above inregards to Ms*** BThank you for giving us the opportunity to respond to this matter.During our skip tracing and location efforts NP Group was attempting to locate an individual tosend a required noticeNP Group follows all federal law; specifically the Fair Debt Collection PracticesAct (FDCPA)All calls made during our skip tracing and location efforts follow those regulations andguidelines. NP Group accepts Ms*** B’s complaint as a “Cease and Desist” and will not contact heragain on this matterPlease feel free to contact us for any additional questions or concerns regardingthis matter. Sincerely, Authorized Representative of NP Group

National Principal Group (NP Group) is in receipt of the complaint referenced above in regards to Mr***Thank you for giving us the opportunity to respond to this matterNP Group is a collection agency collecting on an outdated personal loan in Mr***’s nameAll information is verified
before accounts are placed in our office by the current creditor and ownerNP Group follows all federal law; specifically the Fair Debt Collection Practices Act (FDCPA). NP Group’s records reflect that during our skip tracing and location efforts we have spoken to Mr***Once NP Group verified that we had the correct party we then verified our information with him and sent him the required noticeNP Group appreciates Mr*** giving us the opportunity to update our recordsIt is unfor-tunate that Mr*** had an unsatisfactory experience with our agentsNP Group trains all its employees to be professional at all timesWe have used this complaint as a reminder to our employees that its company policy to conduct themselves in a professional manner at all timesWe have notated and moved Mr***’s account into a non-working status. NP Group accepts Mr***’s complaint as a “Cease and Desist” and will not contact him again on this matterPlease feel free to contact us for any additional questions or concerns regarding this matter. Sincerely, Authorized Representative of NP Group

July 18,2016Re: *** ***Complaint TD: ***Dear *** *** *** *** *** *** ***National Principal Group (NP Group) would like to apologize for the tardy response in the abovementioned complaint regarding Ms*** ***.NP Group is a collection agency
collecting on outdated personal loans in Ms***'s nameAllinformation is verified before accounts arc placed in our oft1cc.NP Group follows all federal laws; specifically the Fair Debt Collection Practices Act (FDCPA)Allcalls made with regards to skip-tracing and location efforts follow these guidelinesNP Group takesgreat steps in safe guarding our consumer's personal information and privacyNP Group respectfullydisagrees with Ms*** that we have disclosed to "others" that a "debt is owed"At no point didany of our representatives disclose the nature of their call to any third party.For Ms***'s and your office's review we have attached validation of debt (VOD) letters for theloans that are in Ms***'s name.NP Group accepts Ms***'s complaint as a "Cease and Desist" and will no longer contact her inregards to this matterPlease do not hesitate to contact our office for any further clarification_Sincerely,NP Group

Please see attachmentThank YouRe: *** ***Complaint ID: ***Dear ***National Principal Group (NP Group) is in receipt of the above mentioned complaint in regards to Ms. *** and appreciates the opportunity to respondNP Group is a collection agency collecting on a
personal loan in Ms***’ nameAll information is verified before accounts are placed in our office by the current creditor and owner. NP Group follows all federal laws; specifically the Fair Debt Collection Practices Act (FDCPA)Allcalls made follow these guidelinesNP Group and Ms*** have spoken on one occasionOn that occasion NP Group’s representative notated and moved Ms*** account to a non-working statusNo attempts to contact Ms*** or any of her references occurred after this conversation. NP Group strongly disagrees with Ms***’ recollection of eventsNP Group’s digital security denies our representatives from accessing FacebookNP Group and its representatives never threatened nor implied any legal actionTo do so would be a clear violation and place our company at a disadvantage.NP Group accepts Ms***’ complaint as a “Cease and Desist” and will no longer contact her inregards to this matterPlease do not hesitate to contact our office for any further clarification.Sincerely,Authorized RepresentativeNP Group

National Principal Group (“National”) is in receipt of the above referenced complaint regarding Mr***We appreciate the opportunity to respond to this matter. National is a collection agency which was collecting on an outdated loan in Mr***'s name which dates back to June,
The original creditor was Cardinal Management, and they issued an original loan ID ending in National follows all federal laws; specifically the Fair Debt CollectionPractices Act (FDCPA) with regards to skip trace and locationAny calls made followed those regulations. We originally spoke with Mr*** on February 19, and at that time our associate advised him of the account we have in our officeAt that time Mr*** advised our associate that he wished to do further investigating into this matter and would contact us backAt no time was Mr*** ever threatened with litigation of any kindLater that same day we received a written request for a cease and desist from Mr*** which has been honored. All of the information on Mr***'s account was verified prior to being placed into our office, and is the information that was provided at the time the loan was applied forWe do not give out anyone's personal information, therefore we would like to assure both Mr*** and your organization that his information will not be compromised by our company. Mr***'s account has been closed in our office, and there has been not attempt to contact him since February 19,We will not attempt to contact Mr*** regarding this matterPlease feel free to contact the undersigned with any additional questions. Sincerely, Sherice M*** Authorized Representative of National Principal Group

National Principal Group ( "NP Group") is in receipt of the above referenced complaint withregard to Ms*** ***We appreciate the opportunity to respond to this matterDuring our skip tracing and location efforts we were attempting to contact Ms*** ***to send her a required noticeOur
records reflect we have spoken to Ms*** on one occasion.NP Group follows all federal laws; specifically the Fair Debt Collections Practices Act(FDCPA)Any calls that occurred with Ms*** followed those regulations and guidelinesWebelieve Ms***'s recollection of the calls is inaccurateDuring this call NP Group never refusedMs*** access to any documentationMs*** made a claim of Identity Theft and advised ouroffice she would not be taking any measures to resolve the issueHer account was immediately movedto a dispute status and no further contact was made.We have taken this complaint as a formal Cease and Desist and have moved this file to a nonworkingstatusWe would like to assure your office, as well as Ms*** that there will be no furthercommunication in regard to this matter from NP GroupPlease feel free to contact me directly withany additional questions you may have.Sincerely,Danielle ***Operations ManagerNPGroup