Nationwide Business Concepts

We have tried to resolve this matter with [redacted] but we she will not transfer us to the ownerThere is a day return period that has lapsed on this accountIn order to close out this account a return authorization will be issued

The company called asking if I would accept toners for my copier. I asked for what type of copier was the toner for. He replied, "Its the MFC printer." The sales representative alleged that we have been doing business with them for quite some time. I am a small business owner. I personally deal with all vendors. This is the first time I have heard of their company. I was dubious of the caller, because my phone was not reflecting a phone number. When I asked for a phone number he gave me (844)507-0458. I called the number ... the phone forwards the call to a [redacted] shop with a different area code.

A similar situation happened to our company as the previous review from 5/5/No one from our office placed an order with this companyMy guess is they also called and phished for details regarding our equipmentNo one in our office had even heard of this company until we received a package from them with a hefty invoiceWe ended up using the first toner that was sent, and paid the large invoiceThen a couple months later they sent us TWO MORE TONERS without an order being placedWe have been dealing with them since May trying to receive a shipping label to return these products that we WILL NOT be using and DID NOT place an order forThey sent us a return authorization form, but no shipping labelsOur company will not be paying for the return shipping as we DID NOT order these products

RevDex.com: I have reviewed the response made by the business in reference to complaint ID... [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. No attempt to contact me has been made. I do not know why they say they have. I have not heard from anyone at Nationwide Business Concepts regarding this issue. Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Their response is correct they did say I could return the product and they would clear out the orderThe company also said I would have to pay for the toners to be returned and they needed to be packaged separately, even though they came in one boxWe will not pay for the cost to return this product since we did not order thisIf they would like their product back they need to email me a return label and I will send it back in the box it came inThey do have my email as well since they sent me a return slip that was supposed to go inside the return boxI will not field anymore calls from this company or waste any more time dealing with this issue Regards, [redacted]

Nationwide Business Concepts is working diligently to resolve this matterWe have provided all UPS signed proof of deliveriesAs we all know signature pads are usually just scribbled on and we are not liable for anything eligibleWe have requested multiple times for return tracking information Our warehouse has not received any of the supplies back and we have no way of verifying there return without tracking informationOnce we have that information we will be able to investigate this matter further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am glad that our account is credited and that we've been placed on the "do not call list" But the point of my complaint is the crafty way that this business goes about trying to get orders - it is unethical, and I would be surprised if it's legal My biggest complaint is that WE DID NOT PLACE THIS ORDER This company uses tactics that are below board in order to get "sales", in the hopes that the business they're "selling" to is not organized enough to notice that they have been invoiced for something they did not order Fortunately, we caught them in the act Regards, [redacted]

***, Below I have attached the response to complaint # [redacted] [redacted] was contacted today in regards to Invoice # [redacted] and the matter was resolved [redacted] placed an order on 4/30/and after confirmation it was shipped outUnfortunately [redacted] contacted Nationwide Business Concepts after the day return policy we were not able to authorize a return shipping labelThe Xerox supply has been returned and the account has been creditedA restocking fee is applied to all returns but I waived it in this case

Order was placed by [redacted] Since order is being disputed a prepaid UPS shipping label was issued on 1/29/The supplies have yet to be returnedOnce the supplies have been received this account will be closed out

Unfortunately we were not able to match your information to an accountIt is possible that the account was cancelled

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company falsely received the order by discussing this fake order with a staff member who was not authorized to accept Again, adverse to their stated policy, they only "spoke" with her once and still sent the overpriced item This is a scamI want the refund of my money and will willingly send back the item when they do so Regards, [redacted]

Nationwide Business Concepts is not affiliated with any other company nor does it state they areAll of the information provided to [redacted] clearly states Nationwide Business Concepts [redacted] placed an order for the Ricoh supply and confirmed it prior to shipment*** also called in and a Return Authorization Form was authorized and the restocking fee was waived [redacted] called again this morning and a pre-paid shipping label was provided to herOnce the supply is returned in its original state the account will be credited

This business is definitely using the "toner scam"They contacted one of our showroom locations, got an employee's name, the manufacturer of the copier we had, and sent out toner that we did not orderWe supply toner to our locations from our central officeThe toner that this company sent is not even the correct toner for our copierThe internet price for the toner that was sent is approximately $It was invoiced at $plus shipping and handling of $Their company policy is that returns must be approved first, are subject to a 20% restocking fee, and claims must be made within days of receiptWe will be shipping this toner that we did not order back to them but I expect they will decline the returnOf course, we will not pay their invoiceIt would be great if the California Attorney General will take them to court and shut them down

Nationwide Business Concepts has contacted [redacted] and has arranged a returnOnce the supplies have been returned the account will be credited and closedThe account was discussed in detail and the matter has been resolved

I have forwarded a return authorization to [redacted] ***Once the supplies are returned the account will be closed out

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The order was not placed by [redacted] , she is not authorized to order nor does she even have the information to order toner We receive our toner FREE from Xerox due to contract with them The matter is being resolved because I have passed the information of this SCAM to our Board of Education and they are taking the matter from there They are a dishonest company that is nothing more than a SCAM!! Regards, [redacted] ***

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would... not resolve my complaint. For your reference, details of the offer I reviewed appear below.Along with the shipping label I want any and all charges waived and that they never contact this business again. The name of this business is not Leigh Buick. It has not been [redacted] *** since 2008.Regards, [redacted]

Nationwide Business Concepts attempted to reach [redacted] and was unsuccessfulShe was emailed a return form to close out the accountOnce the supplies have been returned the account will be credited

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