Nationwide Business Concepts

A return authorization form was issued to ***Once the supplies have been returned the account will be credited and closed out

Revdex.com:
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I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[There was nothing ever ordered by ***. She has been out on medical leave and is not even here. I have never received any documentation verifying any credits for the open invoices or any refunds for the charges erroneously paid.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowDear Revdex.com,
I submitted a complaint to you about Nationwide Business Concepts at the end of December I received this message from you saying that you are reviewing my case, and then I did not receive any more emails into my inbox, and I never heard from Nationwide Business Concepts either, so I thought that the case was handled Today, I received another invoice from NBC for the copier toner that we did not order I searched my spam folder and found emails that you sent me in January with a secure link to retrieve the emails I tried the links, but they have expired Is there a way for me to retrieve the messages you tried to send me, and if you closed the case because of lack of reply, can the case be opened again?
Thank you for your help,
*** ***
***
Regards,
*** ***`

We have attempted to reach *** and have been unsuccessfulA return authorization form has been issued via emailOnce the supplies have been returned we will close out this account

Credited Invoices were emailed to ***

The original order was placed by *** *** on 12/12/for *** ***Nationwide Business Concepts has attempted to resolve this matter over the past few months*** which is the supervisor is never availableIn order to resolve this matter Invoice needs to be paid or the items need
to be returned

All orders that are placed go through a process prior to shipment*** *** authorized the order and the supplies were shippedOur representative spoke with Mike and stated that per our company policy we would not be able to issue a refund since they are cancelling the case

The original case order was placed by *** *** on 7/18/for *** *** CoNationwide Business Concepts spoke with *** on 10/2/and arranged a return on the open invoicesThe items were returned and the account was credited and the balance is zero

We have already provided the company with a prepaid return shipping label to return the itemsOnce the supplies have been returned the account will be closed out

A return authorization was issued to ***Once the supplies have been returned the account will be closed it

This account was credited and closed outThe matter is resolved on our end

Nationwide Business Concepts contacted *** and arranged a return for creditOnce the return has been made then the account will have a zero balance

As I have read from other reviews, I also had an incident with this organizationThis incident has been drawn out over four to five months but this is what happened
I received a telephone call from whom I believed was our contracted copier vendor, *** The representative informed me that he had reviewed our contract and that they would begin utilizing a different vendor for their supply needsHowever, when reviewing our contract, he noticed our supplies were included so I should not be affected by this changeHe said he would make a note in our file and that if I received a cartridge from new vendor (whom he did not inform me of the name) and then later a bill of $or so, I should not pay this bill and should call *** back to get the bill adjusted and fixedHe also informed me that the new vendor would telephone me to confirm our address if there was a cartridge to be sent out
Skip forward a few days and I received a telephone call from the vendor confirming our addressI said that was our address and he said okay and the phone call ended
A few more days later, we received the cartridge in the mailI opened the package and didn't think anything of it because we had always received cartridges in the mail from *** in this manner
I then received an invoice from the above listed company for the cartridge in FebruaryThings were busy for me in my job and I was unable to deal with this invoice until AprilI telephoned the company and informed them I did not want the cartridge and I shouldn't have received thisThey issued a return notice and faxed over to me to send the cartridge back, but no postage reimbursement was issuedI waited for the postage reimbursement and never received anything
May rolls around I receive a phone call from collections for the above vendorI informed them I wanted to return the cartridge and was waiting for postage reimbursementThey informed me the return notice had expired and that they would not reissue the return noticeThese conversations go back and forth and they offer discounts for the cartridge but tell me if I return, the package will be turned away
Finally I have decided to return the cartridge, pay the postage bill and they have threatened legal action over a cartridge I didn't need to begin with
All I want the company to do is take the cartridge back and utilize it for someone who may need itI will see where this conversation leads me in the future but will be sure to get the cartridge back to them with appropriate documentation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I have
left messages with *** and *** *** on multiple dates 9/2, 9/16, 9/9/and today 10/with no response*** left me a message on 10/a day I did not workThey know I only work Mondays and Wednesdays and so they only call me on days I do not workI also sent this email to *** on 9/with no responseHello *** I believe you left a message on the 17thAs it seems difficult to reach anyone at your office I thought I would try this emailI would like a refund for two invoices #*** and #*** totaling $I would like this refund because your company sent these products without our authorization or requestWe were misled by your company and would like a refund for the checks that we have already sent to youIf you would like the ink returned then please send me prepaid shipping labelsIf I do not hear back from you on this matter I will move forward with legal action. I hope that we can resolve this matter and leave it at that***
Since filing this complaint I have filed complaints with the FTC, my credit card company and a police reportThis business does not even have a real officeThey have a mail box at a UPS location only further proving that this entire company is fraudulant and participating in what I would consider a white collar crime]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference,
details of the offer I reviewed appear below.I still have not received a credit
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We did not place this orderThe item in question is only ordered from one local vendor by one person with in the companyThat person has never been referenced by Nationwide as placing an order with them
Regards,
*** ***

Nationwide Business Solutions left a message today for *** to resolve this matter

All of you who DID not order toner from these creepsThe law clearly states, and this is from the Federal Trade Commission website:
Whether or not the Rule is involved, in any approval or other sale you must obtain the customer’s prior express agreement to receive the merchandiseOtherwise the merchandise may be treated as unordered merchandiseIt is unlawful to:
Send any merchandise by any means without the express request of the recipient (unless the merchandise is clearly identified as a gift, free sample, or the like); or,
Try to obtain payment for or the return of the unordered merchandise
Merchants who ship unordered merchandise with knowledge that it is unlawful to do so can be subject to civil penalties of up to $16,per violationMoreover, customers who receive unordered merchandise are legally entitled to treat the merchandise as a giftUsing the U.Smails to ship unordered merchandise also violates the Postal laws
So if they continue to send you toner and you didn't order it, consider that a giftWhen they try to collect, just tell them you've got all the details of their shady operation and you'll be filing a complaint with the Federal Trade Commission

The original order was placed by *** *** on 10/9/for *** *** *** *** Nationwide Business Concepts has received the supplies that were returned and the account has been creditedSince it was placed in error, restocking fees do not apply