Nationwide Debt Management Solutions

I am rejecting this response because: the previous time I called that number I ended up talking to somebody who told me his name was [redacted] and who proceeded to impersonate as Mr. [redacted]'s manager. At the end of that phone call, after a brief hold, Mr. [redacted] came back on the line to tell me that there was no manager above him I could register a complaint about him with. I have no desire to be set up the same way again.

[redacted] if you have the release of liability showing you released the vehicle to another party prior to the tow date in accordance with CA Vehicle Code §5900 please provide that information to our office.  When we receive that document and as long as t complies with the CA Vehicle...

Code §5900 we can release you of liability.

Mr. [redacted], I apologize for this experience and have instructed our Compliance Manager & Director to review all the recordings in regards to your allegations.  We will take immediate action towards the manager if your allegations are true according to our internal polices.  Please...

contact our office and speak with the Director of Operations [redacted] Call to resolve this matter, there will be no further communication from anyone in our office except from the Director of Operations.

Mr. [redacted], I was not aware you did not have the phone number to reach us.  The toll free number is [redacted] and you just ask for the Director of Operations [redacted] Call.  The other number you can call is [redacted] extension [redacted] will go directly to his line.

I am rejecting this response because: One: They only uploaded two of the seven back to back calls in one day, I have call records for all parties involved. Two: They never told the alleged individual "[redacted]" that they were recording the call they have submitted. Nor did they receive his consent. This is in direct violation of California Penal Code § 632, and suit will be filed. Three: They clearly misrepresented themselves as agents as the DMV. I will be filing a complaint with the California Attorney Generals office based off this alone. Four: The harassment will incur another complaint with the FTC. Five: My demeanor has nothing to do with the complaint, it was out of character but in direct response to the constant harassment of the "company". Six: I told the "company" several times that the car was sold and have no knowledge of the alleged debt. They insinuated that I was lying and refuse to get up to date vehicle records of the car that would show that I no longer have any liability tied to the vehicle in question. Seven: Nationwide Debt Management Solutions, LLC failed to send written notice of debt.  Thanks for the great information, I appreciate you helping me build my case against you.

I am rejecting this response because: First of all, the statement that the phone records indicate there were not multiple calls placed is either an error or a bold-faced lie. I have my opinion as to which it is. If I need to request a phone log from my company to prove it, I will do so. Second of all, calling someone at work and trying to reach their boss on a matter unrelated to work is reprehensible. This is nothing more than an attempt to shame or embarrass someone, and I'm sure some people will fork over money that is not owed just to make the harassment stop. I sifted through hundreds of complaints about this outfit's tactics on this site and several others, and there are multiple claims that a person has gotten in trouble and even suspended from work as a result of these calls. As far as verifying my employment goes, that is none of your business! I have also seen many complaints of multiple calls with the 'our records indicate' response claiming that quantity of calls was not made, so I know that personally to be an untrue statement. Finally, I do not know anything about this outfit, I have not done business with it, so I have no contract or obligation. I do not talk to debt collectors, and I am basically convinced they are all lying, scamming fraudsters who employ unethical and often illegal harassment techniques. If you want to send me mail at my home, have at it. I will not be calling you.

At the time of placement the phone number associated with Ms [redacted]'s account was disconnected, this is fairly common with accounts where there has been no contact for a year. As such we employ tracers to locate current contact information and verify or develop a mailing address. In some...

circumstances where no current phone number can be verified a nondescript message may be left with family members including a name and phone number, this is to prevent potential embarrassment and is not meant to hide our identity or purpose from our account holders. It is for this reason an incoming caller's identity is verified before any information is given to the caller, this is to prevent third party disclosure. To assure Ms [redacted] as to the origination of the balance owed and our identity on 10/15/2014 at 2:03 pm pacific an email was sent to her with a copy of the verification of debt. On that day the unverified phone numbers she said were friends and family were marked as such and removed from the phone fields. I have personally reviewed the call recordings associated with her account and have found no occasion where swearing or abusive language was used. As a precaution I have discussed the nature of this complaint with Mr [redacted].

Phone number for the place of employment has been removed. The call logs for every call to phone number ending in [redacted] has been reviewed, my findings are the claim that 2 - 3 calls daily were made to xxx-xxx-[redacted]1 to be incorrect and not substantiated by [redacted] or our call logs. The 4 phone numbers...

associated with the account have been attempted however to no avail. Calling our toll free number [redacted] and speaking to a representative and discussing resolution options would negate the need for any future attempts. Thank youl

The VOD letter is not the same as the initial demand which was sent on October 8th 2014 by our letter vender. I have requested a copy of the letter from our vender and attached it to this response. The vender has confirmed the letter has not returned for any reason.

Again, the phone numbers have been removed as requested. A Copy of the initial letter has been uploaded and can be mailed via usps if needed. If there is anything further I can do to assist in resolving any issues so that we may all move forward I would be happy to help. thank you.

I have reviewed this case file as well as the calls with Mr [redacted] and his direct line supervisor. The account has been removed from Mr [redacted]'s drive and assigned to Mr [redacted], I believe his lengthy experience and demeanor to be a better mesh for [redacted]. There was a request for verification...

which was provided by Mr [redacted] as well as claims that calls to the place of employment are 'illegal'. There is currently no interest accruing on this account and we are prepared to review the financial history if [redacted] feels the balance to be incorrect in any way. It is not our policy or wish to harass in any way, merely secure an comfortable repayment schedule for our client's accounts and help [redacted] put one more financial responsibility current and behind her.

I am rejecting this response because: it is a lie. I will look for copy of checks that I have paid your company. Not only that, the Revdex.com can contact [redacted] cancer center in [redacted] and they will vouch for me that this collection company has been collecting money from patients supposedly on their behalf but [redacted] cancer center is not even working with this agency, so they are collecting on a debt and keeping all of the money. Complete scam!

I am rejecting this response because:I Want a bill with the correct amount I owe and how much I have paid stating on the bill, they keep sending my statements with the orginal amount I owed in the beginning. I will not make anymore payment until I get a statement showing the amount I have paid on this account. And my last name is [redacted], first name is sherry. Never received a statement thru email either. Once again my [redacted] Cincinnati ohio 45255. Just send me a statement with correct information and I can set up payments need correct bill please. thanks.

The calls have been reviewed and pain a completely different picture. Advising of the accruing interest when conveying the account balance is not insinuation or statement of penalty, it s full and truthful disclosure of the current status of the account. The call in question was the first and only...

attempt to the place of employment as the number was factually removed during the call at Mr [redacted]'s request. Since then there has been no evidence or notice of the direct payment he has stated to be making. We will keep an eye out for it and advise our client of this matter.

I have reviewed the calls. Each one I listen to contains an obscene amount of profanity injected into the conversation forcibly by Mr [redacted] to the point my representatives terminate the calls only to be called back. Any attempt to verify right party is met with abusive language and irate threats....

I have removed the account and assigned it to the highest level floor manager. If Mr [redacted] can conduct himself professionally and identify himself properly we can discuss this matter further so he will not have this matter in his financial life any further.

er have already sent a new letter. As for the debtors response of not paying any more until this is received. this is nothing more than another stall tactic whereas in over a year she has not even paid enough to cover the contracted 1st loan payment. Nothing more than doing each and everything possible to pay what she owes and on time however she already knows it. I am sure she does not play these game s with her car or residence whereas the result would be not having one. Once again, her 1st payment was supposed to be 233 and change due august 2015. it is now june 2017 and has only paid 230 to date.

I am rejecting this response because while I did submit my response online, by the time I got back from my lunch break, I had an email from my supervisor notifying that this company had contacted him looking for me. Not only is it unacceptable for this company to contact my job, it is even more repugnant that they reached out to my supervisor, who isn't even at the same phone extension as I am. I called and spoke to a gentleman at this company to find out what this was about because at the time, I didn't know which debt this was for. The gentleman told me that he had spoken to me two weeks before which he hadn't. Once he told me about the debt, I assured him that I would settle the debt for the amount borrowed, not for the additional charges that the company tacked on. He also went onto state that I was a money grabber and judging from my history of defaults that it wasn't likely that I would pay the debt and hung up. I found that to be insulting, abusive and a form of harassment. I plan to report this whole experience to the FTC. Thank you for your help.

I am rejecting this response because:I have not been provided with any "media" OR anything else from  this company. [redacted] harassed me AND my coworkers in a very rude and abraisive manner, the last call ending with her saying, "his is the physic network, have a great day" and hanging up on me.I have documentation proving that she has called repeatedly, even questioning my coworkers and supervisors asking them very personal information AFTER she was told NOT to contact my place of employment. The calls came in on a recorded line. The response does not give the name of who responded to the complaint. I suspect that [redacted] herself responded.  She failed to provide me with the name of her supervisor and the officers of the company.She is lying.  I have documentation that she has harasses me and my coworkers.

I am rejecting this response because:  the business called way more times then they logged.  I have not received ANYTHING from them in writing - show me the return receipt?  Or signed registered letter?  They have cost me my full time status at my job, I am now part time on written warning status due to the harassing phone calls.  They say I am slandering them?  Then why so many complaints against this company?  Until they prove the validity of the debt - which I doubt, I have never heard of them, and they contact me only in writing, which is my legal right, they can contact my attorney next, and stop the harassment.

Upon digging further I see the arrangement was for [redacted] to pay using a prepaid debit card. [redacted], her spouse [redacted] and daughter [redacted] were all spoken with when the arrangement was made and again when the payment was not available the morning of the post date. After [redacted] was reached the payment was made available and went through same day.