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Nationwide Debt Management Solutions Reviews (218)

I have reviewed the calls connected to this account. Mr [redacted] did not say the original balance was $25 dollars, he said $2,565.93. The [redacted] card was opened in 2007 with a contracted default interest rate in the user agreement of 29.99%. When Mr [redacted] defaulted in 2008 the...

interested not only continued to accrue by accrued at a substantially higher rate resulting in the current balance owed. A letter was sent to Mr [redacted] on 10/13/2015 with all pertinent account information on it along with an obligatory 30 day grace to dispute the balance or request additional information.

I am rejecting this response because: [redacted] is not who called, [redacted] called. The "Chief Financial Officer" should properly research this complaint and, at the very least, get the names of his employees involved accurate. By calling me a "liar", he has demonstrated that he is equally as unprofessional as his employee. He should also work on his grammar and spelling. As a civil service officer, I look forward to seeing this company in court.

[redacted], Please provide any information that you can supply.  We would like to contact you by telephone to be able to speak in assisting the matter but the daytime phone number you provided is not correct and goes to the [redacted] Cancer Center.  The address you provided as well goes to the [redacted] Cancer Center.  Nationwide Debt Management Solutions did service some accounts from the [redacted] Cancer Center.  The accounts were placed from an individual named [redacted] with Data Central in Fresno, CA.  Mr. [redacted] is no longer with Data Central and we have severed all ties with the individual and our relationship as well based off his bad practices.  There has been three police reports filed against Mr. [redacted] in the city of Fresno that we are aware of; as we filed one of them.  This is very important to our company and case as again we have no record of your name and no other verifiable information.  If you could please provide any proof of payments you made; where the payments were sent or processed; individuals you spoke with; any dates or timeline it would be very helpful to get to the bottom of this and assist you in any way possible.  Please feel free to call our office to help better assist you as we attempted to call the number to speak with you that was provided but again the number went to the [redacted] Cancer Center.

All phone numbers have been removed from your account and I have assigned it to the floor manager for monitoring during my investigation into your claims. Our initial demand letter was sent to [redacted] on November 11 2014 by our mailing service. Please refer...

to that letter for clarification of the original creditor, amount owed, and date the account was opened.

It is unfortunate that the vehicle was stolen from [redacted].  She was notified the vehicle was at the tow yard.  It is her responsibility to register the vehicle by California State law.  The tow company followed the law by advising to register the vehicle and it needed to be...

released by the police department.  As the owner of the vehicle per California Civil Code 3068.2 [redacted] is responsible for the towing and storage of her vehicle.  As [redacted] state “I left it at the tow yard”.  If you leave your vehicle it is considered abandoned.  California Motor Vehicle Code 22523 (b) states “No person shall abandon a vehicle on public or private property without the express or implied consent of the owner or person in lawful possession or control of the property”.  [redacted] admittedly abandoned the vehicle at the tow yard which is against the law.    We acknowledge our data entry team input the incorrect tow date in our system.  We apologize for the error and have updated our records to correct date of 02/13/2017.  Unfortunately we understand if [redacted] does not have the balance to pay what is owed.  We are willing to work with her to resolve the situation but in our opinion, it is clear that the only crook in this situation is [redacted] by attempting to circumvent the law and blaming us for a problem that she admitted to causing in this very complaint. People expect tow companies and tow truck drivers should work for free which is unfortunate. To call us crooks when she obviously didn’t even want to pay for registration is indicative of her character.

There are other personal information that may be used to verify identity. Indeed we do live in an age of identity theft and fraud which is why we verify the identity of whom we are speaking prior to discussing any details of any account. Date of birth, mailing address or demonstrating any knowledge of the account can also verify identity. This is done not only for our protections but also the protection of the consumer.

I am currently reviewing the calls and recording attached to this account. In the meantime I have assigned this account to another representative and requested an additional copy of the initial letter be sent. There will be no further calls to the employment number by anybody at our offices and my...

findings will be reviewed with the managers to ensure the highest level of professionalism at all times by all of my employees.

The phone number [redacted] no longer appears in our system. It appears have been removed at the time of last contact.

There has been two phone calls made to [redacted] place of employment in the last 60 days and no information is being divulged to anyone.  Calls have taken place each month when the payment fails to be good each month on its scheduled processing date and eventually made by [redacted]...

[redacted].  After further review we agree Mr. [redacted] should not be attempting to reach [redacted] at her place of employment and action has been taken.  She will only deal with [redacted] Call the Director of Operations or [redacted] the collection manager.

I am rejecting this response because: that is an outright lie they tried to get me to verify [redacted] information I do not know anything about this company and then they threaten to harass a 7 year old man which has nothing to do with my financial affairs I have had some credit issues in the past my credit is fine now and I've never heard of these people I want them to leave me alone and not threaten to harass a 70 year old man I am not satisfied with what they wanted me to give them [redacted] information I told them my name and they did not wish to speak to me unless I gave them [redacted] information in the day and age of fraud I am not giving anybody that information I told the gentleman who I was and if he wanted to talk to me here I am they continue to be rude they call my house and hang up these people have crappy jobs half of them don't care and they're sitting on dialers half of these people are rude they call your house to say hello 10 times of course I called back and then when I try to speak to them like an adult they want me to verify [redacted] information anybody that threaten somebody's family rather it be harassment violence whatever the case is of course that's going to make the call go completely down hill talking about I used obscene language of course I used obscene language you don't threaten to call my father he is 70 years old you do not harass a 70 year old man for a 39 year old man's Affairs and as I stated I have never heard of this company and I will not to this very day verify any [redacted] information based on that fact they should just leave me alone then I am never going to verify any kind of [redacted] information over the telephone to anyone

I am rejecting this response because: The company the debt is owed to denied your involvement.

I am rejecting this response because: they say that I am rude because I am being taunted they threatened to telephone a 39 year old man's father who is 70 with a pacemaker this is the day and age of Fraud and I told them my name they want me to verify all kinds of personal information and I'm not even familiar with this company I am not satisfied with this response I want them to remove my name from your mailing list every time they call me they either hang up or if I actually do talk to someone they get rude when I do not verify [redacted] information I don't know anybody that would acknowledge their [redacted] information in the day and age of fraud there are two sides to every coin unless it's fake I am only rude when people hang up on me or when they are rude to me first I told them clearly that I am [redacted] if you wish to speak to me you have me on the phone that's not good enough for them and that's not my problem I will not verify my [redacted] number

I am confused as to why a seasoned representative would be get this kind of complaint especially from someones with standing payment arrangements.  Your account has been removed from his work drive and assigned to another representative. The Employment number has been removed and email noted...

for future reference. I will be personally reviewing his call logs and any recordings with the compliance officer and act accordingly. If you have any questions or concerns, anything needed feel free to contact our offices and speak directly to [redacted]. In the meantime I will any requested documentation either email or USPS, whichever is preferred.

The circumstances surrounding this complaint are completely mis represented. Factually the bill was defaulted within 51 days of the money being deposited into the debtorsaccount. Further, the BB has us with a horrible rating when in fact based on the number of consumers we generate a complaint...

2-1000ths of a percent and yet no matter how we respond, Professional debtors like this one as well as the Revdex.com's lack of understand of our business is ridicules and we will be suing the Revdex.com for economic harm and we will begin taking all frivolous complaints as slander and we will name the Revdex.com as a co-defendant since it is providing the sounding board to an industry they do not belong. How about this, if you pay what you rightful owe, our economy would be in much better shape. The Revdex.com was intended to protect consumers with retailers and not folks that have already breached a contract, failed to handle their own obligation.

As stated previously, the account has been returned to Brightwater. As we down not own the account we have reported nothing to any credit bureaus defamatory or otherwise. As you have been in contact with brightwater already we consider this matter and the account closed. We have apprised Brightwater of this complaint and the nature of your concerns.

At no time was anyone rude, unreasonable, or unprofessional.  It is true when we do not have a phone number to reach our party we will call 3rd parties within the law.  We did not have any phone numbers to reach Mr. [redacted] and spoke to his father on 06/19/2017 who took a message for Mr....

[redacted].  A month later on 07/18/2017 we spoke to Mr. [redacted]’s sister for location information and she provided Mr. [redacted]’s phone number.  Attached is the phone call with his sister so you can hear for yourself our professionalism, not the threats Mr. [redacted] is falsely claiming towards his family.  Mr. [redacted] was told by our representative why we were calling and even asked Mr. [redacted] if he was familiar with the situation in which he said yes and confirmed.  If there were some sort of circumstances Mr. [redacted] was dealing with we would have been more than willing to listen and work with the situation.  Unfortunately at no time to Mr. [redacted] mentions any circumstances and that he would need to speak with his legal counsel in which he chose not to provide at this time.  When we question why and advised of what our process is Mr. [redacted] became unprofessional using slang and stating to our representative  “all right bro, all right bro”.  Our representative needs to be able to handle this better and not take it personally by stating “I am not your bro”.  Our representative has been counseled on how to properly handle that situation going forward.  Mr. [redacted] requested we do not call his phone anymore and we will not.  We will forward the account to our attorney as stated.  I will be more than happy to send the Revdex.com any of the recordings they request. We are committed to providing the best possible service to both our clients and the consumers.  Factually by reviewing all the recordings the consumer has not only mis-represented the facts to the Revdex.com but has also resorted to name calling in a public forum.  Not to mention question the integrity of the Revdex.com.

I am rejecting this response because: I would like a copy of my phone call recording of the event in question.  I do not see a copy of it available to me in this complaint. Please advise.

The account has been moved to a different representative for any future contacts. I can certainly understand [redacted]'s hesitation to cite her SSN to a caller on the telephone. It is but one piece of information our representatives use to verify the identity of the person with whom they are speaking....

This is done to safe guard personal information of persons we currently have in our systems. Date of birth could also have been offered as a substitution as well as address resided at the time of the account's opening. As no information could be verified at the time of contact we cannot be certain our letter one or any verification of debt letter would be received. The letter one was mailed already to the only address we have on file, to date it has not been returned.

To the Revdex.com   Since there is no identification as to the number being called, I am under the impression that this number was obtained from one of our licensed vendors and I am also under the impression that the phone is in the consumer’s name. Without a number it would be difficult to decipher....

As for the 30 + messages, this couldn’t be further from the truth but based on the nature of this complaint, (child porn) this consumer obviously has issues. A letter was sent to the address we have on file and yes we call folks at work unless we are told not to do so. No one was harassed and as a matter of fact, the rude behavior was on the employer end. There is absolutely nothing to apologize for we are merely attempting to collect for a client whereas the debtor had an account open for just over 48 months and then decided to default the contract. Further, our new policy is to treat all slanderous complaints as exactly that and we will pursue legal action for any and all slanderous claims. In closing, all of our calls are logged and recorded so as far as the burden of proof we have everything. This is a complete and total fabrication of the facts.

I have reviewed the account in great detail. We have factually never spoken to this consumer however we have left numerous messages over the last few months.. we have left both voice mail and live messages with the consumers executive assistant. at no time were we ever told not to call the the...

consumer at work nor were we advised by anyone at the place of employment not to call or the fact that the consumer cannot have personal calls at work. In no way shape of form was the consumer harassed in any way. Further We understand that there are numerous online complaints and we address them on an individual basis usually to find out the same facts as in this case. We call and attempt to resolve the accounts for both the client and the consumer. as in this case, we have had absolutely ZERO contact with this consumer even after several messages being made. Further there is a page on our website to submit a complaint and or grievance that obviously this consumer has attempted to circumvent and complain to the Revdex.com. Our collective opinion is that maybe the consumer should return the phone call after the 1st message (whether or not she wants to resolve her obligation or not) and if this very simple step was followed, we would not have a reason to call her again. All calls are available for request from the Revdex.com at any time.

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Description: Collection Agencies

Address: 2440 Gold River Rd Ste 250, Rncho Cordova, California, United States, 95670-4482

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www.nationwidedms.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Nationwide Debt Management Solutions, LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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