Nestle Waters North America, Inc.

I have been a customer for over years with no major issues aside from billing mishaps and occasional rescheduled deliveriesHowever this month alone my delivery has been rescheduled times! And by rescheduled I mean they just don't show up as planned and at the end of the day send a notification that the date has been pushed backI normally receive my deliveries on the 9th of the month and it is currently 3/and still no water, meanwhile my empty jugs are downstairs because at this point I refuse to bring up bottles back and forthI've tried contacting customer service and all they can offer as an explanation is "operational issues" -- obviouslyIf it wasn't for the fact that they are pretty much the only water company available in the area I would have cancelled a long time agoThey have another scheduled attempt tomorrow which will determine whether they keep my business or not

My rented water cooler stopped cooling the water a few months ago so I called to have it replacedIn order to have it replaced I had to be home and in order to be home I had to take off form work The delivery was rescheduled times in a row without advanced notice and without them contacting me for permission to reschedule or to ask when I might be available again to receive the delivery
I was supposed to receive the replacement on Thurs July and received an email confirming this on july I then received an email on July informing me that the delivery was rescheduledNobody ever called me to get my permission for this changeI had already taken the day off on thurs july to accept this delivery, which was now useless because the cooler was not comingThis cost me money because I did not workI called and rescheduled the delivery for Wed july and received an email confirming this on July I, once again, received an email on the 24th informing me that my del

I was in a contract with this company, and expecting a delivery today, and it never showed upI logged into my account and it said I was not serviced by them When I called them they said another company had taken over this area, and I was out of luck

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I initially contacted a customer service rep on 1/18/and spoke to *** stating that I wanted to return the cooler (rented) and cancel my accountShe provided a schedule for pick up on 1/31/between 8AM-12PM which I have agreed since someone will be homeNo one came and I called again on 2/3/and spoke to *** apologizing to me for not been able to pick it upHe did not say any reason and I did not ask since maybe they just miss itAnyway, *** rescheduled to pick the cooler up on 2/6/between 8AM-12PMI was waiting the whole day, which I have to move my appointment for my MD so this can be over (the cooler occupying a good amount of space in my apartment which I could use it to put my mom's medical equipment,oxygen tank etc)Come noon, no one came and I called to clarify itSpoke to *** who said it will be picked up by 1:30PMAgain, by missing my appointment because of this, I waitedNO ONE CAME!!!
I made a call today, 2/11/2017, cause I was sick and ha

I am trying to cancel my service and they keep on changing the delivery dates to pick up my empty bottles so I can get my deposit backTo make it worse, they change the pickup date without notifying me, three times this week and the fifth or sixth time totalI check online to find out that the company changed it without telling meI call customer service and they apologize and promise another delivery next week but how am I supposed to believe themThey don't even care that they are inconveniencing customersHire more drivers or don't let me schedule a delivery with your customer service people if you can't fulfill itHow frustrating!

I have attempted on occasions to have this company to pick up their water purification system from my residence On the following three day I scheduled appointment to have the equipment picked up, May 10, May and May 17, on all three date the wrong service person was sent to my residence to pick up the equipment The company sent a water delivery person who was not qualified to disconnect the water filtration system I have not idea how this error could be made times but it was

Customer Experience Specialist, *** *** spoke with
Ms*** *** on April 6th regarding a recent delivery issue. Ms*** was scheduled to receive a
delivery on March 25th which never arrived. When she contacted the customer service
center, she was informed that the
order had been delivered on March 28th
The order was re-entered and was eventually
delivered on April 1st. Jarod
apologized for the inconvenience and confirmed the April 1st order
was entered at no charge. *** also
confirmed that the delivery made on March 28th had been delivered to
the wrong address. *** offered a Ms
*** a $credit on her next delivery which is scheduled for Monday,
April 27th. *** provided his direct contact information
should she have any further questions, or would like to discuss the issue

I signed up for readyrefresh thinking it would be a great way to get our beverages delivered on a regular basisThat was a HUGE MISTAKE! All was fine and we were about to have our second delivery on 5/03/(today actually)I got an email about saving even more on the products I was already having delivered as a part of a "mother's day savings"I thought that was great and added an additional item to the already scheduled order The total met my approval and I went on about my dayOn Tue, May 1, I noticed on my account that the total for the previously scheduled order had jumped up by over $I contacted them about it and they had no answers so I canceled the orderI was signed up for reoccurring service as well as autopay and since they only allow you to OPEN an account online (but NEVER to cancel) I called them to cancel my accountNot only did they NOT cancel my service they also did not cancel the auto pay

To whom it may concern,This customer spoke with a member of our Customer Experience Team and resolved the issueThe refund was sent by check on March 6th, 2018.Thank you,Jennifer J***Nestlé Waters North America

I subscribe to Nestle for water delivery (Poland Spring water)Over the past months, deliveries have been delayed, and finally over this summer, a delivery was completely missedThat is when the billing issues came into playI first tried contacting, the customer service number, but the delays in answering are astoundingly longI then contacted the company by email asking they explain my latest bill since it seemed high, especially since I went a month without a delivery
As I refused to pay, the next bill I received was higher and included a late penaltyI have since settled my $bill, but I don't know what I paid forThis is the basis for my complaint: Nestle's enigmatic delivery and billing systemWhen I review the online bills, the details are sketchy and I have no way of itemizing to confirm I am being properly charged
Additionally, I am confused about the delivery cycle as I received no water in JuneNo water in September (service stopped because of the o

I previously ordered bottle of unseeetened iced tea This invoice was paid in full The company delivered the wrong product They delivered sweet tea I cannot drink sugary beverages I requested ty company simply Replace with the correct product I am not asking for anything free or a credit I simply want them to pick up their error sweet tea and replace with the product I did order - unsweetened tea I attempted to resolve - numerous enails and unreturned phone calls They are completely ignoring me and refusing to fix this very simple error

I was overcharged on my *** card todayThis is the second time this has happen in the past monthsLast month they charged me $in Dectwo days before the due date causing my account to overdraftAll I ordered was bottles which should only be a charge of $or lessThe accountant for Ready Fresh By Nestle called and fixed the problemNestle also took the correct amount of $on 12/7/(ReadyRefresh by Nestle *** card transaction -$19.03)Today I received another charge for $(POS *** READYREFRESH BY NESTLE ###-###-#### CA.Misc***-$54.20) I called Ready Fresh by Nestle to correct this and she said the charge was correctI explained I only received bottles for Dec and was charged $So I told her to remove my Credit card and not to charge it anymoreThe customer service rep said she could not I would have to have my service for monthsI've had service a little over months since July She said she would have the accountant call me

To whom it may concern,I spoke with *** *** explained no refund would be needed as no payment was taken once the delivery was cancelledCustomer accepted.Regards,*** ***Nestle Waters North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: It contains an errorMy last delivery was days LATE, not "on time." I did speak with Jennifer and she assures me that she will monitor my deliveries for the next few months to ensure quality service I appreciate Jennifer's follow through and hope the future service is on timeShe did provide me her phone number in case of problemsThank you.
Sincerely,
*** ***

To whom it may concern,I have left a voicemail for Mr*** and provided my contact informationHis account has been closed, has a $balance and all equipment has been returnedAs he acknowledged, notifications regarding price increases were sent on invoices over the past several yearsWe
have a day dispute policy and are always willing to negotiate pricesWhile I was not involved in the closing of this account, I have offered to waive the charges for the last invoice paidThe amount is $and is being refunded to the credit card on file with usOnce this is processed, I will remove the card information.Thank you,Jennifer J***Nestlé Waters North America

The worth company ever to have any businessI have sign up for the service that it is a free deliveryOt was never clearly stated that it is a first order onlyWould highly recommend everyone take your business somewhereFor delivery the service provided not worth it Completely ) customer service and on top of that they would reschedule your delivery at the last moment if they want that not even properly inform you because it is required extra time to do so and as customer you not worth them to spend the time what the point you pay that fee no matter whatThink times before you get involved in any services with them

We was shocked to receive collection letter from Ready Refresh by Nestle company(*** * *** ***) dated 1/9/We have no contract or any services from Ready Refresh by NestleWe receive no statement nor receive any servicesWe have no idea how long this thing was going on and never receive nothing from this companyThis company is Fraud and making accusation and today this company e-mailed me billing statementsWe would like you to investigate this company thoroughly and let us know

The delivery service started greatEverything's on time, courteous people and communications if there are changesThen for the past month (~scheduled deliveries, delays/delivery changes with no notice, standard response when I email them, they say someone will contact you (nothing), they keep moving the delivery day after they already moved it