Nestle Waters North America, Inc.

I had their service and was on pleased with the way they handled their business I canceled my service about last month and was waiting for a credit I had to call back last week so they can give me my credit back they gave me my credit then charged my card again for the same amount and they did not close my account still shows that it's is open basically they're not closing my account they're charging my card when he shouldn't have to return all the equipment and get cannot get closure on this account and I'm concerned that they're going to charge my card again when I have no longer any business with them

To whom it may concern,I have provided my contact information via voicemail to the daytime phone # providedIn reviewing the account, it appears as though our Customer Service team has provided assistance to resolve this issue and prevent future recurrence of same.Thank you,Jennifer J***Nestlé
Waters North America

I have had issues with the service of my water delivery from day I went through different coolers before I was finally given a new cooler as opposed to a refurbished cooler that wouldn't leak all over my kitchen floorEvery month my water deliveries are pushed out at least by one day with no notificationNow I am in the middle of an emergency situation since hurricane Irma is coming to Florida and all of the stores are sold out of waterI called on 9/7/and confirmed that my delivery would be delivered on 9/8/and was told that I was still scheduled to receive my delivery and that if there was going to be any change I would receive a callBy around noon on 9/8/I called since I had not received the order and I was advised that my order was scheduled to be delivered on 9/11/I explained that I had not pre-purchased any water due to my already scheduled delivery and since I had called and confirmed the delivery and had not received notification that it would not

an account with Readyrefresh.com for beverage delivery, this company is owned by NestleThey repeatedly dropped off deliveries on my doorstep without any invoices.I had lost the account login information and loginWhen I finally found it I I have tried to cancel the account online but they will not allow you to or give you the optionFinally my credit card expired and I figured my nightmare of unwanted deliveries with readyrefresh.com was overHowever without my consent they managed to fraudulently deduct the funds using my new expiration date on my credit cardI never gave them the new information or authorized the charge on my new cardI am not sure this is a *** *** but it is certainly unethicalAn ethical company would have sent me a bill and I would have been happy to dispute itI can not believe this is a practice that Nestle would do, but apparently they didI had to call my bank reverse the charge and cancel my credit card to avoid further fraud

For the past two months, I have had delivery issues with ReadyRefresh The company failed to deliver water on time in October *** *as under a hurricane watch, but my delivery was scheduled two days before the hurricane was supposed to make landfall The company refused to send the water even after it became evident that the hurricane was not going to come close to our part of ** There were trucks in the area and they were not sympathetic or apologetic
This month, the driver left a leaky bottle of water I live in a third floor condo and can't have water leaking through the floor to the unit below and I can't leave things on the walkways or I will be fined The driver was in the area and had left about minutes when I called customer service I have never encountered a more rude customer service rep They refused to send the driver to retrieve the water It is unacceptable practice from such a large company The rep was rude, insulting and dismissive I am terri

I have signed up for monthly delivery with Readyrefresh and for the lat months the water has not been delivered in a timely manner For example I had a delivery scheduled for May 24th as of June 2nd I still have not received the water delivery When I called customer service on June 1st I was told that the water would delivered on June 4thHowever I received and email on June 2nd stating that the water will now be delivered on June 5th Since I have not been able to get the water delivery that I signed up for I now have to go out and purchase the water which defeats the purpose of having a delivery service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Called Monday 07/for a new water cooler; promised to receive it on 07/26, which was not received; called on 07/and told will receive it on between am thru 5pm; called on 07/and was informed delivery was changed to Monday 07/
Customer Service representatives are *** and very NASTY to the Customer
Tried twice to speak to a supervisor - that was unsuccessful Called the Corporate Office and asked for the Presidents office Filed complaint with the Presidents office
They claim to be looking into the Customer Service issues and the Delivery issues.i

To Whom it May Concern:We first spoke with Mr*** in regards to his concerns on January 24, 2017. Unfortunately, an unresolved billing issue led to a suspension of deliveries, which in turn led to a buildup of empty bottles and crates. We were able to resolve these matters, and all
empty bottles and crates have been picked up, and delivery of bottled water has resumed.Mr*** has indicated his satisfaction with the resolution to this issue and will be continuing service with our company. We are thankful for the opportunity to resolve these issues, and appreciate Mr***'s continued loyalty to our service.Thank you,Kate O***Customer Experience SpecialistNestle Waters North America

Customer Experience Specialist, *** *** spoke with Ms
*** today regarding a discrepancy on her invoice
yes;"> Ms*** was upset that her cases of the
ounce fluoridated water bottles were not charged at the agreed upon pricing. *** apologized for the inconvenience and
offered to assist her. *** placed a
credit on Ms*** account for $so that she could pay the corrected
amount. Ms*** stated that her
payment has been mailed to *** *** ***.
Per their discussion, *** agreed to discount the cases of half pint
bottles so that Ms*** could continue service. *** provided Ms*** with his contact
information should she have any further questions

I have had a contract with Nestle Ready Refresh for a few years and when I tried to cancel it, they would not refund me my deposit and they are refusing to pick up their water cooler

I am making complaint due to the confusing billing issues I am experiencingMy account was overcharged for a water delivery I did not receiveOn my January 22, bill I was credited on 1/5/for the overbilling in the amount of The company then issued a refund to my credit card as a charge on my bill of that I had to payback as a chargeI am confused by this practice as it appears I never received a credit for the overbilling since I had to pay it back as a charge to my account

This company has failed to make a critical scheduled delivery ; placing me and my family in a difficult situation with hurricane Irma on our doorstepLet me explainI have been a customer for a few yearsMy monthly delivery was scheduled for 9/6/On 9/I received my usual email reminding me of my delivery on the 6thAs I prepared for the impending hurricane I RELIED on my scheduled delivery so I did not purchase water for my family of five and pets,confident that with my / gallons jugs and the water bottles we were setOn the 6th, my delivery did not arriveI tried to call several times and received a message that due to high volume of calls,I would have to call backI then sent an email and received an automatic response that I would get a response in hoursI received no responseI then called and got thru and was told that I WOULD GET MY DELIVERY TODAYAgain, no delivery and NOW, with a hurricane at my door, was told that I will not receive my delivery until next weekTOO LATE FOR MY FAMILYNow there is no water and there was plenty on Sunday as I prepared and bought .groceries for the hurricaneHad I at THE VERY LEAST- been TOLD I WOULD NOT GET MY DELIVERY; I would have had TIME to get waterNow we have been to stores and no water for anyoneDISGUSTED IS AN UNDERSTATEMENT*** *** FLORIDA

To whom it may concern,I spoke with *** *** and sent an email confirming her account has been closed out with a zero balanceNo further contact should be expected.Thank you,Jennifer J***Nestle Waters North America

To whom it may concern,The customer called back and spoke with my colleague and the issue has been resolved.Regards,Jennifer J***Nestle Waters North America

To Whom It May Concern:
8.5pt;">
We spoke with *** *** on 9/6/in regards to his concerns with his accountWe explained our credit approval process as we need to have a credit card on file for recurring charges for the first six months or credit approval based on social security number. We apologized for any concern this process may have caused and assured him that we will close the account and refund the amount in full that has been charged for $At this time, MrButler’s account has been brought to a zero balance and is closed
We appreciate the feedback and the opportunity to work directly with *** *** in order to resolve this matter
Thank you,
*** ***
Digital Communications Specialist
ReadyRefresh by Nestle/Nestle Waters North America
*** *** *** *** *** Nestlé Waters North America
* ***
[email protected]
Tell us why here

I am unable to communicate product delivery request information online which leads to unauthorized deliveries such as todayI am on a WILL CALL basis with no automatic deliveriesPhone customer service informed me that we would have this arrangement to avoid this type of miscommunication with their drivers Desired Outcome: REFUND THE COST OF TWO CASES OF ARROWHEAD SPARKLING WATER TO INCLUDE DELIVERY CHARGES

we have been waiting for company refill order for over one week and getting no response
told it is driver issues

To Whom it May Concern: We are truly disappointed that we were unable to come to an agreement with Ms***She has been a longtime customer with our company and we sincerely appreciate her loyalty, and this is the reason that we have attempted to work with her several times in order to resolve her concernsDue to the circumstances of her experience with her water cooler, we are unable to offer any further compensation, and any offers that were made were done so as an act of goodwill because we do appreciate her businessThere were multiple occasions that we were able to come to an agreement with Ms***, unfortunately each time she later decided that this was not something she would acceptOur refurbished dispensers meet our high standards for quality and leave our factories in outstanding working order, and the fact that this unit was refurbished should cause no concernThe reason that this dispenser was not delivered brand-new is because it was a replacement unit for a dispenser that was initially purchased in March Though our cooler warranty is typically just two years, we made an exception to this policy for Ms*** in July because as stated, we truly appreciate her business and loyalty to our companyShould Ms*** reconsider our previous conversations, she has my direct contact information and I’d be happy to have the opportunity to speak with her againThank you, Kate O***Customer Experience SpecialistNestle Waters North America