New Meadows Abatement, Inc.

Initial Business Response /* (1000, 10, 2015/08/04) */
Thank you for the opportunity to respondThe approved warranty work is scheduled to be addressed on 8/through 8/11/The flooring and landscaping concerns will be inspected on 8/11/
Thank you
Oakwood Homes LLC

Talked to Mrs*** today. The irrigation is fixed and we are working on getting some dead sod corrected

Thank you, we have reviewed all necessary documentation and have submitted to our billing department for a check release, once they have processed for reimbursement a check will be sent to this Home owner some time next weekPlease allow time for mail service.Regards,

The ***’s have been approved for a siding replacement that will be completed by the manufacturer by the end of this month. We are having the floors looked at by an independent inspector. Windows will be addressed when Siding is replaced

Thank you for your concern, We apologize for the lack of communication and action on our partI will have a regional manager reach out to the home owner today to inspect and resolve the sprinkler concern as quickly as possibleI have already forwarded the concern and will follow up this
afternoon.Regards,

Thank you, I will have a field representative schedule to reinspect, take pictures and present those to management to determine if we can reach an acceptable resolution for both partiesI will review their findings next week to resolve.Regards,

thank you,I have spoken to our field representative and we are addressing the concern with the Air-conditioning line setwe are waiting for the product to be fabricated by our trade partner and once ready for install will schedule accordingly. We also have all concrete inspections on
schedule for Friday and will determine scope of work and resolution once we receive those reports.Best Regards,

My name is *** ***, Director of Design for Oakwood Homes We value our customers & strive to work toward agreeable results when disagreements arise during the building process. We are especially sorry for the frustration the ***'s are feeling regarding the lazy suzan,
however, we have made a valiant effort to ensure what was installed in their home is surely what they signed off on at our Design Center At this point, several people have been involved with confirming the options, and bottom line, what is installed in the home has been confirmed correct per their approved cabinet layouts that were signed off on at selectionWe believe *** & *** were disappointed in the dimensions once they were able to see it in personIt appears their expectations were set by what they had in their current home & were surprised it was smaller than their current home' lazy suzanAt one point during the design process, we even offered *** & *** the opportunity to change the cabinet layout of the kitchen, as we had updated their floor plan, the Tribeca, which would have given them a larger lazy suzan, but they declined & preferred to keep the “original" layout because it offered a cabinet pantry option By the time this lazy suzan issue was brought to our attention, the cabinets were custom ordered & installed in the homeAgain, we made every effort to verify what was installed was correct. We contacted the cabinet vendor & had Shayne, our sales agent, measure the cabinet & take photos to verify the actual cabinet measured the same as the option on paper The measurements were correct Verification was sent to *** ***, & he replied "Thank you for letting me knowIt looked smaller than it actually isI'm ok with it since it matches the drawings.” (I have attached that email.) Unfortunately, this is not a minor replacement; in order to replace this one cabinet, the entire kitchen would have to be reconfigured which is not something we can do at this point, especially since there was no error to begin with We were hoping the ***'s would come to understand this as they could see on paper & were hopeful to move forward It was a day or so later that *** responded with threats to cancel their contract and sue Oakwood Homes, *** & myself. They have since filed a suit in small claims court, and now, obviously, filled out this Revdex.com complaint This has developed into a very unfortunate circumstance & we are truly sorry we have not been able to resolve this for a better outcome so far. In closing, in no way did *** intentionally mislead the ***'s when making their selections We have the documentation that proves the dimensions are correct & are attached to this correspondence We have tried to explain this to the ***'s, but they have opted not to work with us in our efforts to gain their understanding of the issue. Thank you, *** ***

I have decided NOT to participate in Binding Arbitration to resolve my complaint with ID ***3,I understand that because I have decided to not pursue arbitration that Revdex.com must close my complaint. On page there is the request form for Binding Arbitration per the Home Builder's Limited WarrantyPlease see attached copy.
Regards,

The gas line is scheduled to be repaired 5/3/16, Thermal Imaging Company is going to schedule directly with homeowner to inspect concerns regarding drafting, The warranty liaison will reach out to the homeowner regarding paint and drywall touch upsIn regard to the request for the radon mitigation
reimbursement, we will need the homeowners documentation of when he sent in his initial request for reimbursement along with the test resultsproof of payment and receipt showing the mitigation has been paid in fullIn regard to the claim for concrete replacement, this has been denied due to this is not a warrantable item

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for bringing this concern to our attention, An Oakwood representative is reaching out today to a seperate trade partner to evaluate the concern and to determine the best resolution in regards to this issue, Once we have a resolution in place the Home owner will be contacted to schedule the
repair or replacement as needed, We hope to resolve this concern as quickly as possibleShould the Home owner have any additional question, they can contact me directly at *** Regards,*** ***

The warranty liaison has reached out to the homeowner to schedule a time to review all of items of concernIf any items fall under the year Customer Care Program Oakwood will correct even if we are outside of the initial year Customer Care Program

Complaint: ***
Oakwood Homes said the gutter downspout has been ordered, but until it arrives and is installed, I do not accept the response If I accept the response the complaint will be closed, and from past experience with Oakwood, I do not believe Oakwood will follow through and complete the work
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have been waiting for a resolution for going on months The only resolution I will accept is the payment of the amount we are owed as a reimbursement under the warranty.We have not received the reimbursement or a notification that the reimbursement has been calculated and/or sent
Sincerely,
*** ***

[A default letter is provided here which indicates your acceptance of ArbitrationIf you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .***,and find that arbitration is necessary.I am currently a law student and finding time to do so may be a little difficultI would love to arbitrate as Oakwood is still being difficultWhen would we be able to do this? I am about to start my finals.
Sincerely,
*** ***

Oakwood has completed the outstanding concrete issues at this home

Initial Business Response /* (1000, 6, 2015/09/08) */
Oakwood Homes has agreed to re-shoot and do any grade corrections where the water is pooling on the right front side of the home to ensure that the lot is draining properlyOakwood will provide the homeowner with the drainage certificate once
this has been done
Initial Consumer Rebuttal /* (3000, 8, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is unclear if they will remove the rock and associated debris from the gradeThey have come back and spread the rock out on the right side of the houseAs stated in my resolution I need the debris (rock and wood) removed from the gradeThe rock in the grade at this point will interfere with laying out edging needed for pathways I intend to install
Final Consumer Response /* (4200, 20, 2015/10/28) */
Nothing has really been done pertaining to this complaintI've had to go on with life and continue to landscape without the benefit of any changesAll that has been done is dig some small trenches in my landscape and thereby causing original landscape to be incompleteAt this point it has been three months since the problem has surfaced with no resolution and in fact the landscape that was supposed to be provided with my house by the end of June is now incompleteThis needs to be fixed still
Final Business Response /* (4000, 22, 2015/11/09) */
The grade has been addressed and the concern with the rock is scheduled to be addressed by 11/11/The only thing remaining is for the homeowner to install perforated edges in their swells

Oakwood Homes has scheduled all the outstanding warranty work to be completed the week of 4/4/In regard to the homeowners concern with their flooring, Oakwood has inspected and deemed that the concern is not warantable

Complaint: ***
I am rejecting this response because:They have already been here to inspect the job and pointed out all the mistakes and corners that Oakwood cut to make low quality houses at a quick pace with cheap, unskilled laborersThis new job will require us to be kicked out of our house and my office again for at least days meaning Oakwood will again need to pay to have ALL of our belongings moved out of the second floor of our house and put us up in a hotel for another daysSuper fun when we have a 2-year oldWe also had ***, the gentleman who did our walkthrough with us both times lie to our face in front of ***, the warranty associateHe stated that we never mentioned that the seams in the drywall needed repair before we closed when we have our walkthrough paperwork that states that we pointed it out, along with the inspection report from our independent inspector that inspected the house weeks before we closed that stated that the drywall needed to be repairedThis report was gone through in detail with *** prior to closing and a copy was sent to RhettA common denominator in all of the horrible experiences that us and all our neighbors are having is ***He is a shady character and not someone I would want representing my business.Again, when this and the rest of our issues are resolved, we will close this complaint
Sincerely,
*** ***