New Meadows Abatement, Inc.

Thank you, After researching this concern , the home closed on 5-29-with the one year customer care program expiring on 5-29-2016, the exterior flat work was inspected by an Oakwood homes representative in June and determined to have cracking at the control joints, this was repaired as a
courtesy to the home owner by sealing the cracks to prevent water intrusion under the slabPlease refer to the Home owner guide book page sect under exterior concrete: excessive cracking of concrete...we will repair surfaces where cracks exceed 1/vertical displacement or width by filling, patching or grinding We have resolved this concern

Complaint: ***
I am rejecting this response because: Though a representative has contacted me, there has still been no affirmation as to "if" and "when" the replacements will be made to the house's sidingAdditionally, further questions have been submitted to customer care regarding the protocol for color selection of the new siding (whether or not my family will have the opportunity to select a new color, as the current shade is defective), and these responses have not been addressedAgain, we simply ask for a hasty resolution to the problem, as the warped siding is worsening on a daily basis.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:When building our new house Oakwood Homes used faulty material for the covering sidingsThis issue has been acknowledged by Oakwood HomesAfter nearly one year of communication with the business and opening a complaint to the Revdex.com (Complaint ID: ***), Oakwood Homes stated that they would fix the issue: "An Oakwood Homes representative contacted the buyer and all warrantable work has been scheduled to complete on 11-18-An Oakwood representative will confirm and follow up on all scheduled work orders until completed." This was a lieNobody from Oakwood contacted me, nobody showed up on 11/to do the repairsOakwood Homes lied to get away from a Revdex.com complaintMy home is still in need of repairs.That Oakwood Homes actually honor our contract and complete the repairs on my house
Sincerely,
*** ***

Thank you for this concern, An Oakwood representative has reached out to the home owner and will schedule a trade partner to review this concern and work thru a resolution in regards to repairs or reimbursement for any trade damage caused, The trade partner and the Buyer were contacted today
and we hope to have a resolution as quickly as possible.Best Regards,

Oakwood Homes has responded to this buyer as to remaining items, Warranty representative is scheduling trades to resolve any warrantable concernsRepresentative will follow up with the buyer to determine schedule dates for completion

Thank you, I have spoken to the Home owner and received all the necessary paperwork, The home has received the needed inspection and we are working thru that report and the provided information to determine a resolution to the claim and will present that information to the buyer as quickly as
possibleOur construction manager has the formula for determining reimbursement and we should be able to resolve this fairly quickly.I apologize for any delays in this process due to lack of information on my part.Best Regards,

Complaint: ***
I am rejecting this response because:I have a previous complaint (***), once I closed it I had of repairs done, and then nothingI have definitely been emailing customer care, and they send the message to the warranty rep, but other than a few returned emails, nothing has happenedI also sent another list of warranty repairs and nothing has been addressed at all with that listI have also asked about the flooring, many timesWe had a *** representative come and inspect them and they told me they would send the report to OakwoodI've asked many times and heard nothingThis is ridiculous, if you say you have a warranty, then just fix the stuff, whats the problem!!!!!I still have a list of items that need to be fixed for my home I bought from Oakwood in March of The only way I have found to get them fixed is too write up a complain on Revdex.comAlmost all of my neighbors have similar issues with oakwood and we are all waiting for things to be fixedI would like the list of things we discussed to be repaired or replacedEXTERIOR SURFACE Siding/Trim Defective 1) Several stones are loose under the front porch window; recommend repair by installing stone contractor2) There is a draft around the kitchen stove; the soffit under the boxed out window is vinyl instead of solid wood where air may enterAsk builder to check insulation and caulk/seal this area to prevent drafts or other repairs as deemed necessary(I talked to *** about this and he is aware of the issue) HEATING Furnaces are dusty/dirty from initial constructionRecommend further evaluation, cleaning and maintenance by a qualified HVAC technicianMISC 1)When we bought our home we asked if we could get a different door because half of it is a window and for privacy reasons we didn’t like itWe were told that Broadmoores have to have that door, since then another Broadmoore was built across the street with a different doorWe would like to get a different door! (*** OKed this) LANDSCAPE 1)our front tree that oakwood provided is dead, we need a replacement 2)our watering sensor shows that we never ever need to watermaybe theres something in it that is causing a sense of water? 3)When our sewage line was dug up, they put the sod back, but the dirt has settled in that area and needs to have more dirt put in as well as new sodCEMENT WORK Our back patio has cracked again where it was repaired, needs to be replaced at this point NEW ITEMS 1)We recently had repair work done on our garage doors and unlike all our neighbors we apparently have no weather sealing around them2)The siding is coming off on the west side of our house on the gableWe can see the insulation underneath3)When we had our home inspected recently for hail damage they found an area with no stones on itIt is not visible unless you are on the roof, but should be covered for insulation.Oakwood still needs to fix issues in our home and it has almost been yearsThey say they are backed up in their warranty department, but unless I complain to Revdex.com they won't even respond to my emailsHere is the list of remaining itemsEXTERIOR SURFACE Siding/Trim Defective 1) Several stones are loose under the front porch window; recommend repair by installing stone contractor2) There is a draft around the kitchen stove; the soffit under the boxed out window is vinyl instead of solid wood where air may enterAsk builder to check insulation and caulk/seal this area to prevent drafts or other repairs as deemed necessary(I talked to *** about this and he is aware of the issue) 3)Roof Inspector discovered there is a spot on the front hidden where no rock was installedRock does need to be thereHEATING Furnaces are dusty/dirty from initial constructionCleaning and maintenance needs to be done by a qualified HVAC technicianMISC 1)When we bought our home we asked if we could get a different door because half of it is a window and for privacy reasons we didn’t like itWe were told that Broadmoores have to have that door, since then another Broadmoore was built across the street with a different doorWe would like to get a different door! (*** OKed this) LANDSCAPE 1)our front tree that oakwood provided is dead, we need a replacement 2)our watering sensor shows that we never ever need to watermaybe theres something in it that is causing a sense of water? 3)When our sewage line was dug up, they put the sod back, but the dirt has settled in that area and needs to have more dirt put in as well as new sodCEMENT WORK Our back patio has cracked again where it was repaired, needs to be replaced at this pointGARAGE DOOR We recently had our garage door serviced and they noted there was no weather stripping around the garage door, all our neighbors have this so I'm sure it was an oversight, but needs to be fixed
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: Thank you. Because we live out of state, we need to be given a reasonable amount of time to purchase airline tickets so that we can be on site for the appointment. We have made numerous trips over the last year and a half for appointments with Oakwood, only to find out none of the work agreed upon was actually completed. We look forward to getting this work done, so we will make a trip out to Johnstown again when we know when the items will be addressed. Please remember that we have renters in the house and we have to give them notice that we will be addressing these issues at a specific time. That's why we wanted to get these issues taken care of prior to having tenants in the house.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as it doesn't take more than a few weeks to hear back from Oakwood
Sincerely,
*** ***

Thank you,Oakwood has reached out to the field representative and the trade partner to inspect and determine a resolution for your request, once we have inspected and have a resolution in place, we will contact the homeowner to initiate any repairs or replacement.Regards,

Oakwood will inspect the affected area again and make sure that if the correction does not old, we will make sure to figure out a permanent solution. Oakwood is working directly with the Manufacturer on this. The homeowner needs to understand that he has a lifetime warranty through the manufacturer which he can reference @ *** Also, even if this occurs outside of out year customer care program, Oakwood will help facilitate any work necessary with Napco

This house was a model and was sold "as is" . we did an inspect because the homeowner was worried it was structural. We let him know that Flatwork and stoop are not structural and we would not replace under our one year customer care program. As this house is also more than
years old there is no structural or limited liability warranty on this house through Oakwood or the State. No further action will be performed by Oakwood

Thank you for bringing this to our attention.An Oakwood Homes representative made contact with this Home owner today via email and a voice messageA trade has been scheduled to complete this repair by 2-24-and we have asked for access to the rear yard to complete repairs.Best Regards,

I personally apologize for not responding to our customer in a more timely manner to assist with resolving his concerns I commit to contacting the homeowner today to discuss his concerns and see what we as a company can do to adequately address the homeowner's concerns *** ***

Oakwood Homes apologizes to our customer for not being responsive to their concerns I spoke with *** *** who indicated to me that he had recently worked with the customer on another issue in their home and was able to resolve it Please send all open warrantable requests in a
list to *** and ***I have attached the Oakwood Performance Standards in case there is any question as to what is warrantable I have asked *** to reach out to the customer today 2/5/ As for the flooring, please review the attached booklet on the characteristics of wood floors and the performance standards to determine if the flooring is warrantable The manufacturer warranties the actual product and Oakwood warranties the install for 1-year based upon the standards provided Thank you for the opportunity to respond and work with the Revdex.com and our customer

Oakwood Homes is with the Homeowner to resolve any outstanding issues

The trade partner missed the scheduled appointment on 6/27/He returned 1st thing 6/and completed the retaining wall

Oakwood is going through the neighborhood and getting together a plan to correct all outstanding siding issues. The homeowner will be contacted with the next steps

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for your concerns, Oakwood Homes has reached out to the manufacturer that is handing this concern as it is a manufacturing related issue, they have completed all home reviews and are in the process of scheduling by community for repairs, We show that this community is on schedule for the month of April "weather permitting" as they do not want to expose the home during inclement weatherOakwood has assigned a representative to work closely with the manufacturer and communicate scheduling with the Homeowners as we continue to address these concerns, Thank you for your continued patience as we work to resolve this issue with our trade partners.Best Regards,