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New York Sports Clubs Reviews (544)

Good Day,Issue was resolved.  Thank you for the feedback.

Good Day,[redacted] has been refunded the difference in what he had paid vs. what he would have paid on freeze.  The new pricing is available to non-members and current members under the same guidelines.  Depending on the price point selected for the monthly dues, start up fees will...

vary.  Existing members were provided a FREE upgrade.Thank you.

Good Morning,[redacted] should bring a physician's note to the club and provide it to the [redacted] so a refund can be submitted.  I did not see a note on file at this time.  Thank you

We have removed the balance of $179.97 from collections. This will not affect [redacted]'s credit. Please allow 3 to 5 business days for processing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].Sincerely,[redacted]

Good Day,I apologize for any inconvenience. The member can attach the documentation to the response and the issue will be resolved much easier. Without the documentation we cannot move forward with the issue at hand.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Tell us why here...We apologize for any inconvenience. Our records show that Martin requested to cancel on 7/**/**. There is a 30 day notice term for cancellation therefore the membership was cancelled effective 8/**/**. The member had a final payment of $33.86 on 8/*/** which is a prorate for the...

21 active days. We have no record of a prior request to cancel the membership. As a goodwill gesture, I have refunded today the $33.86 prorate back to the card ending [redacted]) has been cancelled effective 12/**/** and a refund was processed for $99.75 to the card ending [redacted]. This refund includes Conor’s membership dues from 8/[redacted] to 12/*/**.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, on the condition that he $25 referral credit, that was offered to me several times, is applied to this balance, bringing the total owed to 54.97, the amount agreed upon in writing from the Club's GM. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was...

issued a refund, after spending a total of 7 hours on the phone. The response of "provide proof of relocation," however, is absurd. I did. In August. In December they wanted to "waive the late fees" so I could settle the balance for less. They also over charged me by 70 dollars a month since October. I did get all my money back that they pretty much stole since September, but not before having to spend 7 hours, 7, on the phone, and threatening litigation. NYSC is the worst 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: My card was fraudulently charged. I did not authorize the charge verbally or in writing, and I have not received an explanation for the charges.Additionally, I signed up for 4 personal training sessions. I was not told when I signed that it was a 12 week commitment. When I complained, they offered to downgrade my plan. They charged my card for the new plan, plus an additional fee that I did not authorize. The corporate headquarters then refused to allow them to downgrade the plan. The location's [redacted] then verbally agreed to refund all of the charges. However, I have not received a refund for the additional training sessions or for the second fraudulent charge.Desired Settlement: I would like to have the second fraudulent charge removed, and I would like the [redacted] of the location to follow through on his commitment to refund the unused, undesired training sessions.

Business

Response:

Good morning,A refund was submitted for the PTM 4 pack and is currently under review with upper management. As of 11/**/14 the member was notified by a supervisor that this is being looked into and that the supervisor would follow up with them once there is approval or more information. The supervisor has been corresponding with the member directly.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After I disputed the charge, this business charged my card an additional $49 as a "downgrade fee." I did not authorize this verbally or in writing. They said that they would refund this, along with the original charge of $356, but it has been two weeks and they have not done so. I have called multiple times and emailed the [redacted]/s. I continue to hear that they will refund both charges, but this has not happened. They said that it could take up to two weeks to refund the charges, but it has been over two weeks, and they have not followed through.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,A refund for $49 was processed on 11/** and a refund for $356 was processed on 12/**.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: When I signed a contract with NYSC in July, I was promised a price of $19.99 since I am a [redacted]. NYSC took a copy of my paycheck and my ID as proof that I work as a [redacted] in the State of [redacted]. At the same time, I had signed up for only 2 training classes and nothing else after that 2. For the past two months, NYSC has billed me $53 for membership charges and charged me an additional $69.99 for training that I never requested nor authorized to purchased. They have racked up my credit without my permission or authorization. The fact that this gym has charged countless dollars to my credit card without my permission is absolutely ludicrous. As a reputed gym, I joined this club because of the benefits you offer and your locale. However, I was cheated out of money by such a reputed gym is absolutely intolerable!Desired Settlement: I want all the money refunded back to my [redacted] immediately and I want my membership cancelled with NO penalties.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].I want all my money issued back to me as a refund and I want my membership canceled immediately. Sincerely,[redacted]

Review: I have repeatedly tried to cancel my account with WSC. They have forced payment to my account without my authorization. I have emailed and contacted the club directly, as well as their corporate offices. They never return my calls, yet continue to charge me for a membership. I no longer live in the Washington DC area. I had to freeze my account since it was the only thing I could do to avoid the higher charges. They told me that I would have to "unfreeze" my account (thus being charged a hefty amount per month). Then they failed to respond to any of my emails or calls and this needs to be resolved immediately.Desired Settlement: I want my contract cancelled and I want them to stop committing fraud by charging my account without my authorization.

Business

Response:

Good Day,

The membership has been cancelled and no further billing will occur.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Wanted to freeze my membership from November to April. During a freeze, fee goes from $70 to $15 while frozen. Went with my girlfriend to freeze the membership and we signed papers which NYSC kept. Upon returning in April, I found out that they never froze my account, but froze my girlfriend's. Attempted in person to have someone look at it, and nobody even took a single step away from where they were to look into it. They claim they gave me a sheet of paper, and also to my girlfriend, that we must present or no refund can be given.I never got any paper at all, and neither did my girlfriend. Someone at the club forgot to do their job and freeze my account, and they are basically stealing my money without lifting a finger. I filed a dispute with my credit card company, but it likely will go nowhere as their documentation will find me in the wrong because I did not present documentation. Their contract is a trap!

How can I present a document they never gave me? How can NYSC not be held liable for the mistake they made? How can transactions for billing be solely the responsibility of the client? This makes no sense! Please help me get my money back!Desired Settlement: $360

Business

Response:

Good Day,

[redacted] contacted Member Services and was provided with a dues credit for the overcharges.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In July 2014, I cancelled my membership at the [redacted] in [redacted] ([redacted], ###-###-####)

My cancellation was handled by a [redacted], [redacted], who provided me with a membership cancellation form. I inquired about a partial refund for July and [redacted] and I confirmed that after a $25 early cancellation charge, I will be receiving a refund of $34, once the cancellation is processed. Fast forwarding to today, I still don't have that refund.

During July and August, what I did receive were numerous unnecessary, phone calls from [redacted] customer service team trying to verify my new address and constantly asking for my credit card number so thay can bill me for my monthly membership. These phone calls were bordeing on harrasment, especially when I explained - to many different people who called me, that the club is to give me a refund and should not try to bill me instead. At the end of August, I spoke with a representative ---(I can provide her credentials if needed, as I have them on my personal computer), she assured me that the mistake in their system prompting a charge instead of a refund has been corrected, and that I should receive a refund in 7-14 business days. After that conversation, I received another call from the same department, trying to get my credit card number so that they can bill me again. I informed the customer service that I am beyond confused and frustrated with their phone calls, and will have the Revdex.com involved.Desired Settlement: Immediate refund of $34 and some change which was due in July,2014.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,

Review: I had tried to set up an initial training session twice at the [redacted] and both times I was told that nobody could help me, even though I had scheduled a specific time to to meet with a trainer.

The first time seemed like it was a schedule mix-up or general disorganization. I left feeling a little frustrated but it was nothing I was going to make a big deal about. After a few weeks I decided to reschedule my training session. I was set up with a specific trainer, [redacted], and he told me he'd meet me on Thursday 8/** at 8.

When I arrived, I was told [redacted] wasn't even there and that nobody was really available to help me. The first time this happened I swept it under the rug and let my frustration wear off. After it happened twice, I saw that the disorganization and poor customer service was definitely a pattern and worth bringing some attention to.Desired Settlement: After the second time this happened, I felt that NYSC truly wasted my time and energy. It even discouraged me a bit from seeking out a personal trainer. It's a decision I took a long time to make because it's not a cheap service. I want to reschedule a new appointment but at this point, I'm going to assume it won't work out. I need to feel like NYSC can take my monthly membership seriously and a free month of membership or a complimentary training session, SOMETHING to know that this isn't just something a simple "oops" will alleviate.

Review: I've been a membery of NYSC for several years; I moved and needed to cancel my membership. Went into the club to cancel and I was I told had to contact head office by phone to cancel. I then contacted head office and a recorded message advised how to cancel through sending an email request online to "commit cancel". The message specificed to send residential lease. I sent the requested confidential information. I then received an email saying "can't cancel online" and"need to go to original club". Called and spoke to customer service who processed my cancellation 12/**/2013 and confirmed by email. A week later I got another email saying I couldn't cancel online. NYSC is still debiting my account the $70.95 monthly membership. They will not cancel my membership despite visits, email and phone calls. I am not able to use the club but they are still taking my money months later. They are giving conflicting instructions about how to cancel and I do not know how to cancel this membership any longer.Desired Settlement: I am requesting assistance to cancel this membership. Secondarily I am requesting a refund of December 2013 and January 2014 $141.90 membership fees. Thank you in advance.

Business

Response:

Good Day,

I apologize for any inconvenience. I have ensured the membership has been cancelled and requested a refund for $141.90. Please allow 7 to 10 days for the refund to be available.

Thank you

Business

Response:

Good Day,

I apologize for any inconvenience. I have ensured the membership has been cancelled and requested a refund for $141.90. Please allow 7 to 10 days for the refund to be available.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed gym contract from 1/**/13 to 7/**/13 for personal training sessions. Gym required 30 days notice to cancel contract for which I gave them more than 30 days advanced notice. There has never been a manager on site for me to communicate with. Wrongful and inaccurate information has been given to me. The gym made two consecutive bank transactions thru my debit card and one of them is not legit. They claim that I am to pay entire amount of fee when I did not use the services. Nor, was I informed that because THEY switched their system I would be entitled to pay this fee. It also isn't stated in the contract that I signed. After being told they would drop one of the charges they are back-tracking and are now claiming that I am responsible for this charge and that they are entitled to it. They have been giving me a run around and inaccurate information. In addition, I have paid my monthly dues.Desired Settlement: They need to credit my account with the fee that was deducted for which I am not responsible for.

Business

Response:

Good Day,

A refund was requested for the July charge on 8/*. Refunds normally take 10-14 business days to be processed.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, I suggest that New York Sports Club improve their customer service interactions to ensure that this issue does not happen again to any other client. In, addition they should make it very clear in their agreements of the rules that apply to contracts to avoid any misunderstandings in the future.

Sincerely,

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Description: HEALTH CLUBS

Address: 5 Penn Plz Fl 4, New York, New York, United States, 10001

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