New York Sports Clubs

Good Day,A credit was placed on [redacted]s membership; this is not a refund.  The $74 credit was applied to the February dues.  Please review the credit card statements from February to verify no payment was collected from NYSC.  The credit covered the dues.Thank you.

Good Morning,[redacted] should bring a physician's note to the club and provide it to the [redacted] so a refund can be submitted.  I did not see a note on file at this time.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].Sincerely,[redacted]

Good Day,[redacted] has been refunded the difference in what he had paid vs. what he would have paid on freeze.  The new pricing is available to non-members and current members under the same guidelines.  Depending on the price point selected for the monthly dues, start up fees will...

vary.  Existing members were provided a FREE upgrade.Thank you.

We have removed the balance of $179.97 from collections. This will not affect [redacted]'s credit. Please allow 3 to 5 business days for processing.

Good Day,I apologize for any inconvenience. The member can attach the documentation to the response and the issue will be resolved much easier. Without the documentation we cannot move forward with the issue at hand.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Tell us why here...We apologize for any inconvenience. Our records show that Martin requested to cancel on 7/**/**. There is a 30 day notice term for cancellation therefore the membership was cancelled effective 8/**/**. The member had a final payment of $33.86 on 8/*/** which is a prorate for the...

21 active days. We have no record of a prior request to cancel the membership. As a goodwill gesture, I have refunded today the $33.86 prorate back to the card ending [redacted]) has been cancelled effective 12/**/** and a refund was processed for $99.75 to the card ending [redacted]. This refund includes Conor’s membership dues from 8/[redacted] to 12/*/**.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, on the condition that he $25 referral credit, that was offered to me several times, is applied to this balance, bringing the total owed to 54.97, the amount agreed upon in writing from the Club's GM. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was...

issued a refund, after spending a total of 7 hours on the phone. The response of "provide proof of relocation," however, is absurd. I did. In August. In December they wanted to "waive the late fees" so I could settle the balance for less. They also over charged me by 70 dollars a month since October. I did get all my money back that they pretty much stole since September, but not before having to spend 7 hours, 7, on the phone, and threatening litigation. NYSC is the worst 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Beware of their personal training services.
I have been burned TWICE and not refunded either time.
The first time, the trainer either quit or got fired, and no one notified me. I tried contacting the trainer repeatedly and when he finally responded that he was no longer with NYSC, I called and cancelled, but later realized they were continuing to rebill me. I tried to get a refund for the sessions and they told me they would give me a couple credits toward training but not the full amount I paid for and would not issue a refund of anything at all.
I bit the bullet and tried a second location, and had a good training experience because the trainer himself was great. But when I ended my training sessions, they billed me again and said I needed to cancel 30 prior rather than simply letting the month expire and NOT rebilling me.
And I didn't get that extra session I was billed for either. This is after having a membership with them for 6 years prior to moving out of NYC... and another 3 years once I moved back, AND almost two years of personal training membership. They made plenty of money from me... and STILL rebilled me after I cancelled the training.
This 30 day rule is nonsense. Like any other service, once you cancel, your month should expire and not rebill.

Review: I signed gym contract from 1/**/13 to 7/**/13 for personal training sessions. Gym required 30 days notice to cancel contract for which I gave them more than 30 days advanced notice. There has never been a manager on site for me to communicate with. Wrongful and inaccurate information has been given to me. The gym made two consecutive bank transactions thru my debit card and one of them is not legit. They claim that I am to pay entire amount of fee when I did not use the services. Nor, was I informed that because THEY switched their system I would be entitled to pay this fee. It also isn't stated in the contract that I signed. After being told they would drop one of the charges they are back-tracking and are now claiming that I am responsible for this charge and that they are entitled to it. They have been giving me a run around and inaccurate information. In addition, I have paid my monthly dues.Desired Settlement: They need to credit my account with the fee that was deducted for which I am not responsible for.

Business

Response:

Good Day,

A refund was requested for the July charge on 8/*. Refunds normally take 10-14 business days to be processed.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, I suggest that New York Sports Club improve their customer service interactions to ensure that this issue does not happen again to any other client. In, addition they should make it very clear in their agreements of the rules that apply to contracts to avoid any misunderstandings in the future.

Sincerely,

Review: I've been a membery of NYSC for several years; I moved and needed to cancel my membership. Went into the club to cancel and I was I told had to contact head office by phone to cancel. I then contacted head office and a recorded message advised how to cancel through sending an email request online to "commit cancel". The message specificed to send residential lease. I sent the requested confidential information. I then received an email saying "can't cancel online" and"need to go to original club". Called and spoke to customer service who processed my cancellation 12/**/2013 and confirmed by email. A week later I got another email saying I couldn't cancel online. NYSC is still debiting my account the $70.95 monthly membership. They will not cancel my membership despite visits, email and phone calls. I am not able to use the club but they are still taking my money months later. They are giving conflicting instructions about how to cancel and I do not know how to cancel this membership any longer.Desired Settlement: I am requesting assistance to cancel this membership. Secondarily I am requesting a refund of December 2013 and January 2014 $141.90 membership fees. Thank you in advance.

Business

Response:

Good Day,

I apologize for any inconvenience. I have ensured the membership has been cancelled and requested a refund for $141.90. Please allow 7 to 10 days for the refund to be available.

Thank you

Business

Response:

Good Day,

I apologize for any inconvenience. I have ensured the membership has been cancelled and requested a refund for $141.90. Please allow 7 to 10 days for the refund to be available.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Wanted to freeze my membership from November to April. During a freeze, fee goes from $70 to $15 while frozen. Went with my girlfriend to freeze the membership and we signed papers which NYSC kept. Upon returning in April, I found out that they never froze my account, but froze my girlfriend's. Attempted in person to have someone look at it, and nobody even took a single step away from where they were to look into it. They claim they gave me a sheet of paper, and also to my girlfriend, that we must present or no refund can be given.I never got any paper at all, and neither did my girlfriend. Someone at the club forgot to do their job and freeze my account, and they are basically stealing my money without lifting a finger. I filed a dispute with my credit card company, but it likely will go nowhere as their documentation will find me in the wrong because I did not present documentation. Their contract is a trap!

How can I present a document they never gave me? How can NYSC not be held liable for the mistake they made? How can transactions for billing be solely the responsibility of the client? This makes no sense! Please help me get my money back!Desired Settlement: $360

Business

Response:

Good Day,

[redacted] contacted Member Services and was provided with a dues credit for the overcharges.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have repeatedly tried to cancel my account with WSC. They have forced payment to my account without my authorization. I have emailed and contacted the club directly, as well as their corporate offices. They never return my calls, yet continue to charge me for a membership. I no longer live in the Washington DC area. I had to freeze my account since it was the only thing I could do to avoid the higher charges. They told me that I would have to "unfreeze" my account (thus being charged a hefty amount per month). Then they failed to respond to any of my emails or calls and this needs to be resolved immediately.Desired Settlement: I want my contract cancelled and I want them to stop committing fraud by charging my account without my authorization.

Business

Response:

Good Day,

The membership has been cancelled and no further billing will occur.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My card was fraudulently charged. I did not authorize the charge verbally or in writing, and I have not received an explanation for the charges.Additionally, I signed up for 4 personal training sessions. I was not told when I signed that it was a 12 week commitment. When I complained, they offered to downgrade my plan. They charged my card for the new plan, plus an additional fee that I did not authorize. The corporate headquarters then refused to allow them to downgrade the plan. The location's [redacted] then verbally agreed to refund all of the charges. However, I have not received a refund for the additional training sessions or for the second fraudulent charge.Desired Settlement: I would like to have the second fraudulent charge removed, and I would like the [redacted] of the location to follow through on his commitment to refund the unused, undesired training sessions.

Business

Response:

Good morning,A refund was submitted for the PTM 4 pack and is currently under review with upper management. As of 11/**/14 the member was notified by a supervisor that this is being looked into and that the supervisor would follow up with them once there is approval or more information. The supervisor has been corresponding with the member directly.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After I disputed the charge, this business charged my card an additional $49 as a "downgrade fee." I did not authorize this verbally or in writing. They said that they would refund this, along with the original charge of $356, but it has been two weeks and they have not done so. I have called multiple times and emailed the [redacted]/s. I continue to hear that they will refund both charges, but this has not happened. They said that it could take up to two weeks to refund the charges, but it has been over two weeks, and they have not followed through.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,A refund for $49 was processed on 11/** and a refund for $356 was processed on 12/**.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: To whom it may concern:i have had a very difficult experience over the last few months with my membership at NYSC on [redacted]. below is a timeline of the issues I experienced ultimately resulting in me cancelling my membership because of the unsatisfactory treatment I received.- my billing info changed in May and (as I had automatic payments set up) I attempted several times via the corporate member services to change my billing info. the hold times were over an hour long and I couldn't stay on hold that long during my work hours. - I also attempted to call the club but was advised (rudely) that I had to come in between hours I was working to change my billing info as it couldn't be done over the phone. when I was finally able to come in I was charged a late fee. and there was no manager there to change my billing info so was faced with this issue for the month of july as well.- after the hours of trying to do something as simple as change my billing info, I decided that this was not how customers should be treated and attempted to cancel my membership. I went through the same issues as above for over 3 weeks. finally after trying to speak to someone in corporate with no luck, a manager at the gym agreed to cancel over the phone for me on the [redacted] of July.upon that cancellation I paid the prorated amount for my July membership fee which was $28.46. I was not told I had to pay anything further and that i'd get a cancellation letter in my email. well that never happened and on August [redacted] I was charged $65.69 for the month of August. On 8/* after several hours trying to find someone in corporate on I was hung up on once and rudely told my a representative that there was nothing they could do. I asked to speak to a supervisor and was told id have to wait two business days for them to call me back - which hasn't happened yet.I have overall spent 5 hours of my time and energy on this and want to be reimbursed the $65.69 they charged me unknowingly.Desired Settlement: I have overall spent 5 hours of my time and energy on this and want to be reimbursed the $65.69 they charged me unknowingly. I have never in my life experienced such unprofessional disrespectful behavior. I have been a long time member since 2008 and they've had no problem taking my monthly payments but when I had an issue, they were not willing to help me in any way.many thanks for your attention to this case.[redacted]

Business

Response:

Good Day,

One of our Supervisors, [redacted], left a voice mail at the phone number on file on August [redacted] with her direct extension to call back with no hold times. To date, we have not received a return call from [redacted]. [redacted] is handling this issue and can be reached at ###-###-####.

Thank you.

Review: My home and gym were both affected by hurricane sandy, the gym has been closed since then. I have called their customer service number in an attempt to cancel my membership. I never spoke to a person. I was placed on hold on 4 different occasions and no one answered. I held for 10 to 20 minutes each time. They continue to bill me. I had to contact my credit card company to not allow any more charges. I called their headquarters and was finally but through to their director of operations [redacted] who never returned my call. The operator gave me a hard time and it not want to connect me. When I called her back she too did not answer her phone. They still continue to bill me. This is apparently the way they operate. I reviewed several on line complaints that read the same as my story. I simply would like to cancel my membership and have credited my account an charges that arose post hurricane sandy. My membership restricted me to visit only the long beach gym at certain hours. Thank youDesired Settlement: I would like my membership canceled as of October 2012 and refunded any charges that were place there after.

Business

Response:

Good Day,

We apologize for the inconvenience. I have cancelled the membership effective immediately and requested a refund for $69. This represents the dues collected in November 2012 ($20), December 2012 ($20), April 2012 ($9), and May 2012 ($20). All other months were covered by various credits on the membership. Please check you credit card statements to verify charges.

The dues collected in July were disputed and returned via your credit card company. Nothing was collected for August or September and I have ensured that no balance is due and no further collection attempts will be made.

Again, we apologize for the inconvenience. Please allow 10 to 14 days for the refund to be available.

Thank you