New York Sports Clubs

Beware of their personal training services.
I have been burned TWICE and not refunded either time.
The first time, the trainer either quit or got fired, and no one notified me. I tried contacting the trainer repeatedly and when he finally responded that he was no longer with NYSC, I called and cancelled, but later realized they were continuing to rebill me. I tried to get a refund for the sessions and they told me they would give me a couple credits toward training but not the full amount I paid for and would not issue a refund of anything at all.
I bit the bullet and tried a second location, and had a good training experience because the trainer himself was great. But when I ended my training sessions, they billed me again and said I needed to cancel 30 prior rather than simply letting the month expire and NOT rebilling me.
And I didn't get that extra session I was billed for either. This is after having a membership with them for 6 years prior to moving out of NYC... and another 3 years once I moved back, AND almost two years of personal training membership. They made plenty of money from me... and STILL rebilled me after I cancelled the training.
This 30 day rule is nonsense. Like any other service, once you cancel, your month should expire and not rebill.

Review: In March I called to cancel my health club membership because I was unable to use it due to adverse side effects of medications I was taking for the treatment of [redacted]. In May and then again in July I received emails saying that the club needed payment for membership (my credit card that was on file was no longer valid). I wrote back saying that I had canceled my membership. Then in August the club wrote again and I called to speak to someone in member services. They claim they have no record of me canceling my membership and they said that they sent my account to a collection agency - without notifying ahead of time either by email or phone - both of which they have. I again explained that I canceled my membership in March. They said that my membership was used in May/June/July - most likely by my daughter who is home from college (I did not realize that she used my ID tag - I also assumed it was inactive). Therefore they would not rescind the fees and insisted that I was responsible for the full amount of payment of $240.30 even though I have been too ill to use the gym since March 2013. I find this behavior on the part of the health club unacceptable and just a way for them to make more money.Desired Settlement: I would like a refund of $240.30 since I have not used the facilities since March 2013 when I requested that my membership be canceled.

Business

Response:

Good Day,

If [redacted] can either provide the cancel confirmation she received or a letter from her physician stating she was unable to participate in activities due to her reaction to the medicine, I will be happy to provide a refund for the dues collected in March and April. Since there is usage on the membership, regardless of whether it was [redacted] or her daughter, the charges for May - July are valid.

I have attached the usage report for your review/records. Upon receipt of the above mentioned documents, I will process a refund for 2 months of dues.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I cancelled my membership over the phone and therefore have no proof or confirmation of the cancellation. Since it was done back in March I also have no recollection who I spoke to at the time. If my membership had been cancelled as I had requested then my membership could not have been used by my daughter in May-July therefore I do not feel that I am responsible for the membership fees during that period.

I am also attaching the note from my doctor as requested.

Thank you,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

It looks like we had received the medical documentation separately and have processed a refund for $138. Town Sports International does not accept cancellation requests by phone through the club. I have attached a copy of the membership agreement that provides the approved cancellation methods. Again, the usage on the account prevents a refund for those months. The refund was processed on 9/** for March and April and should be available in the consumers account within 3 to 5 business days.

If you have any questions, please let me know.

Thank you,

Executive Support

Review: My home and gym were both affected by hurricane sandy, the gym has been closed since then. I have called their customer service number in an attempt to cancel my membership. I never spoke to a person. I was placed on hold on 4 different occasions and no one answered. I held for 10 to 20 minutes each time. They continue to bill me. I had to contact my credit card company to not allow any more charges. I called their headquarters and was finally but through to their director of operations [redacted] who never returned my call. The operator gave me a hard time and it not want to connect me. When I called her back she too did not answer her phone. They still continue to bill me. This is apparently the way they operate. I reviewed several on line complaints that read the same as my story. I simply would like to cancel my membership and have credited my account an charges that arose post hurricane sandy. My membership restricted me to visit only the long beach gym at certain hours. Thank youDesired Settlement: I would like my membership canceled as of October 2012 and refunded any charges that were place there after.

Business

Response:

Good Day,

We apologize for the inconvenience. I have cancelled the membership effective immediately and requested a refund for $69. This represents the dues collected in November 2012 ($20), December 2012 ($20), April 2012 ($9), and May 2012 ($20). All other months were covered by various credits on the membership. Please check you credit card statements to verify charges.

The dues collected in July were disputed and returned via your credit card company. Nothing was collected for August or September and I have ensured that no balance is due and no further collection attempts will be made.

Again, we apologize for the inconvenience. Please allow 10 to 14 days for the refund to be available.

Thank you

Review: When starting a job at a new company, they opened a Corporate Member account with NYSC. The company would deduct money from my paycheck and pay NYSC directly an agreed upon corporate rate. I resigned from the company and over 6 months later received a call from NYSC stating I owed over $300 for past due fees. However, I was no longer with my company and no longer a member of NYSC. They continued to charge me even though I was no longer an employee at my company or a NYSC member. I already paid these dues in deductions to my company and now they want me to pay them again. A credit agency is now after me for this money and hurting my credit score.Desired Settlement: Removal from credit agency, correction to credit report, and $0 balance due by me.

Business

Response:

This situation has been resolved. The member called 9/**/15 around 11:58am and spoke to a representative who advised the member that the balance is valid. The member's balance was $319.96 which we settled for a payment of $159.98 and we waived the remainder of the balance.

Review: To whom it may concern:i have had a very difficult experience over the last few months with my membership at NYSC on [redacted]. below is a timeline of the issues I experienced ultimately resulting in me cancelling my membership because of the unsatisfactory treatment I received.- my billing info changed in May and (as I had automatic payments set up) I attempted several times via the corporate member services to change my billing info. the hold times were over an hour long and I couldn't stay on hold that long during my work hours. - I also attempted to call the club but was advised (rudely) that I had to come in between hours I was working to change my billing info as it couldn't be done over the phone. when I was finally able to come in I was charged a late fee. and there was no manager there to change my billing info so was faced with this issue for the month of july as well.- after the hours of trying to do something as simple as change my billing info, I decided that this was not how customers should be treated and attempted to cancel my membership. I went through the same issues as above for over 3 weeks. finally after trying to speak to someone in corporate with no luck, a manager at the gym agreed to cancel over the phone for me on the [redacted] of July.upon that cancellation I paid the prorated amount for my July membership fee which was $28.46. I was not told I had to pay anything further and that i'd get a cancellation letter in my email. well that never happened and on August [redacted] I was charged $65.69 for the month of August. On 8/* after several hours trying to find someone in corporate on I was hung up on once and rudely told my a representative that there was nothing they could do. I asked to speak to a supervisor and was told id have to wait two business days for them to call me back - which hasn't happened yet.I have overall spent 5 hours of my time and energy on this and want to be reimbursed the $65.69 they charged me unknowingly.Desired Settlement: I have overall spent 5 hours of my time and energy on this and want to be reimbursed the $65.69 they charged me unknowingly. I have never in my life experienced such unprofessional disrespectful behavior. I have been a long time member since 2008 and they've had no problem taking my monthly payments but when I had an issue, they were not willing to help me in any way.many thanks for your attention to this case.[redacted]

Business

Response:

Good Day,

One of our Supervisors, [redacted], left a voice mail at the phone number on file on August [redacted] with her direct extension to call back with no hold times. To date, we have not received a return call from [redacted]. [redacted] is handling this issue and can be reached at ###-###-####.

Thank you.

Review: Account put on hold for summer. Unauthorized charge of $15 and $12.95 upon delivering new cc information after old cc stolen. Attempts at reimbursement since September have gone unanswered. No contact information provided and no method of correction provided. Unauthorized charge of $34.99 attempted in November and applied in December. No information provided on what this charge is and why it is randomly charged. Extremely frustrating to try to deal with such petty matters for such a long time with such tremendous turnover. No customer service is provided. The rotating general managers of the local clubs are supposed to handle the issue but obviously can not. They do not even have an idea what the charges are. Tremendous amounts of time are needed to sit in the general managers office while s/he tries to figure out what is going on, which obviously is beyond their abilities as this trivial matter is ongoing for 5 months.Desired Settlement: Refund of the trivial amounts. No unexplained charges placed on cc and some compensation for the tremendous amounts of lost time wasted pursuing this matter.

Business

Response:

Good Day,The $12.95 was a usage fee for using a club outside of the consumers home club. The $15 fee was due to our inability to collect the monthly dues on time. Both fees are part of the terms and conditions. Please see attached signed agreement.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:As stated, the $12.50 was charged in error when I was forced to physically enter the facility to ONLY give my new cc information NOT enter the facility.

Review: I am a member of Washington Sports Club from 2-**-2014 to 2-**-2015. My monthly bill is $59.99. I contacted Washington Sports Club and spoke with a female employee by the name of [redacted] and a male employee by the name of [redacted] concerning an additional charge to my bank account of $39.99 on January *, 2015. I was told that it was an annual fee to "lock me" in at the current price of $59.99 for 2015. I informed [redacted] and [redacted] I have no attention of being a member of Washington Sports Club after my contract ends on 2-**-2015 so why would I be charged a "lock in" fee? I was never contacted and asked about continuing to be a member of Washington Sports Club...just charged a fee on assumption. [redacted] said regardless, all members are charged a fee on January *, no matter when you joined the club. In essence if you join on January * you would still be charged an annual "lock in" fee on January *, I asked. I was not given a response directly - only told it was in the contract.Desired Settlement: I would like to be refunded $39.99.

Business

Response:

Good Day,The Rate Lock is not for the following year, but for the life of the membership. Further, if [redacted] does not intend to continue his membership beyond February [redacted], he would have been required to provide his 30 day notice (per the agreement) by January [redacted]. I have provided a copy of the agreement for review. The $39.99 charge is valid and will not be refunded.Thank you.

Review: I signed a contract with Town Sports Internationls New York Sports Club(TSI NYSC) at the [redacted], ** branch. That contract was filled out and signed by me on 2/**/13. That contract stipulated that I would be charged a monthly fee of $29.00 a month. I signed and dated a membership agreement form on 2/**/13, signed and dated a membership agreement terms and conditions form on 2/**/13 and signed and dated a new member checklist form on 2/**/13. On 3/**/13 I requested that TSI NYSC cancel my membership do to me moving out of the area. The request was granted and became effective 4/*/13. I also disputed a monthly charge of $69.00 that TSI NYSC had chaged my credit card(cc). My cc company investigated and found my dispute valid and returned my money to me. I then recieved a call from a collection agency some time after. The collection agency had been hired by TSI NYSc to recover the $69. After speaking with a TSI representative I was informed that I had signed a contract stipulating that I pay a monthly charge of $69. That TSI representative emailed me a copy of the contract. Upon reviewing the contract it became apparent that my signature had attempted to be forged. The membership agreement form that was emailed to me had two signatures that are not mine and had been backdated to 2/**/13. The terms and conditions form as well as the new member checklist both had my original signature and date of 2/**/13. I informed the TSI NYSC in person and spoke with another representative at TSI parent company. I was rebuked in both instances. During the in person encounter I was referred to the parent company and over the phone with TSI reps I have been told that the contract is valid and they cannot confirm nor deny my signature. TSI has sent this bill to collections and refuses do acknowledge that one of their employees forged a contract fraudulently in my name. Furthermore, TSI refuses to acknowledge that they have paperwork with differnet signatures and dates. The bill has not been voided.Desired Settlement: I ask that TSI NYSC void the forged contract and cancel all billing and collection efforts attached to the forgery. I ask for confirmation of this in writing.

Business

Response:

Good Day,

We are unable to locate [redacted] based solely on name. Can you please provide the address that was used in NY when signing up with NYSC?

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

TSI has said they cannot locate my name in their system. My full name and address was listed along with my membership ID. My contract with the business was attached as well as the fraudulent contract. All information regarding my information is listed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,

We have removed [redacted] from our collection lists. Please allow 1 to 2 business days for all contacted to cease.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In July 2014, my debit card was cancelled by my bank due to a breach of security with a 3rd party vendor and subsequent fraudulent activity on the account. Payment for my monthly gym membership was tied to auto debits to this card.

When the gym contacted me to update my billing information, I decided to terminate my gym membership as I was traveling heavily for work and was no longer using it. I offered to pay the balance on my account with cash, personal check or certified check/money order. The gym refused my offer of payment of cash, personal check, or certified check/money order.

I have been eager to pay what I owe, so I subsequently purchased a pre-paid debit card with the total amount and offered to pay with this pre-paid debit card. The gym also rejected this form of payment. I again called the gym and restated my offer to immediately pay the balance of my account by cash, personal check, or certified check/money order.

Since this time I have been receiving harassing phone calls for collection, often twice a day.Desired Settlement: 1. That Town Sports International will accept my payment of the balance of my account via cash, personal check, or certified check/money order and provide specific directions as to where to send this payment.

2. By accepting my payment of the balance of my account, clear all debts without any additional charges or fees.

3. Cease and desist any communications, whether by phone or by mail, from Town Sports International or any agents or Town Sports International, or debt collection agencies.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].Sincerely,[redacted]

Review: When I signed up for a membership at [redacted] Sports Clubs at Station Landing in [redacted], during mid-July, I agreed with the sales representative selling me the membership that I would be signing up for a Student Membership at $20 a month. I was not aware or informed of any hour restrictions or location charges at this time. Out of courtesy, the representative told me that I would not have to pay until the beginning of September.

When the month of September came, I was charged $111.79. I immediately contacted [redacted] Sports Clubs and wanted to speak to the representative that sold me my membership. He informed me that there were certain glitches happening to some of the members' accounts, and that I would be refunded my money within 7-10 days at the time of the phone call. After 7-10 days pass, I received no refund and contacted the [redacted] Sports Clubs at Station Landing again. This time I spoke to the [redacted], [redacted]. Speaking to him, I was informed that I was signed up for a CORE Membership, which is $70 dollars a month. What was also brought to my attention was that I was being charged for going to other [redacted] Sports Clubs throughout Somerville and [redacted] (which I was also uninformed that this was a restriction of the STUDENT membership I was originally suppose to sign up for).

I spoke with [redacted] on September **, 2014, to discuss my situation. After I explained to [redacted] that I had signed up for a student membership, he upgraded my membership to a STUDENT PASSPORT membership, which I agreed to at $40 per month. A few days later, [redacted] informed me that he submitted a case to the [redacted] corporate in attempt of refunding my account, also known as a dues credit. Also, [redacted] informed me for the first time of the hour restrictions that came with my membership from the beginning (4:30-7:30 Monday-Thursday), on October *, 2014. These hour restrictions did not go with the CORE membership I was mistakenly put on, but the STUDENT MEMBERSHIP. The STUDENT PASSPORT would come into affect in the beginning of October, and additionally facing even more problems with billing.

In the beginning of October, I was charged $234.24. Outraged, I contacted the [redacted] Sports Club again wanting to speak to [redacted]. After numerous attempts of trying to reach him, he was unable to explain to me the reason why I was charged $234.24, but only tell me that most days of September, I was visiting the gym during my restricted hours. The dates where I visited the gym during the restricted hours were ALL before I received the email from [redacted] stating my hour restrictions on October *, 2014. In result of this, [redacted] told me was that I could not receive any type of refund from this charge.

In conclusion, with my relentless patience in waiting to receive a refund for these billing errors, I was not given the opportunity to explain my situation and therefore resulted in a loss of $286.03 (subtracting the total amount of $346.03 within September and October with the $20 membership in September and $40 membership in October). Also, the dues credit [redacted] submitted to [redacted] was denied by [redacted], and in result offered me a free month of membership.

In addition: When I entered my profile on the MySportsClub website, my account was completely wrong. According to this account that has my credit card information, I am [redacted], and was born in 1985. Also, the representative that sold me the membership tried to enlighten the situation I was facing by giving me $100 of his own money, and 3 months free with a guest pass. This was only agreed if I did not bring this situation to a higher power such as Revdex.com or court.Desired Settlement: I believe my consumer rights are being violated and the business should be responsible in giving me a refund of $286.03 from the past two months, and also for wrongly informing me that I first signed up for a CORE membership, and not a STUDENT Membership. Additionally for not knowing of any location charges and hour restrictions. I am a college student and cannot afford unnecessary charges such as these.

Business

Response:

Good afternoon,We were unable to locate the account under the provided name. Please provide the key tag or member number associated with the membership so we may look into this further.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The account number associated with the complaint is [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].Sincerely,[redacted]

Review: To Whom it May Concern, On a daily occurrence durring my work out the club's [redacted] would talk up programs and try to get me to sign up for personal training sessions. In June I had agreed to try it. I signed up. I had one session in July and decided it wasn't for me being that with all my years of gym experience I had already known most of what he had shown me.I had then asked him in person to cancel my sessions. In August another personal training session had been debitted from my personal banking account. I then asked him in person once again to cancel my sessions.In September another training session was again debited from my bank account.I had then texted him asking him to rectify the situation. Worried the task would not be completed I proceeded to ask [redacted] the club's [redacted] on two separate occasions to take over the situation and make sure no further training sessions would be processed. On Friday October **,2014 I went and spoke with the club's [redacted] and had him freeze my general membership do to work relocations and improper customer service. After completing that with him I thought all was finally taken care of. Imagine my surprise and frustration when yet another personal training session had been debited from my bank account on Sunday October **,2014. Being I had realized this at 7pm and the club was closed I tested [redacted] asking him to one again take care of the cancellation. At this point I no longer trusted any of them to handle it. I then had to have my bank,[redacted] cancel that account and reissue me another one. It was a complete inconvenience, but all I could think of to stop the nonsense. As a last resort and an attempt to stop it from happening to anyone in the future I called their main branch to speak w the corporate customer service. I was shocked when they told me nothing could be done, refunds are done only at the discretion of the club managers.Desired Settlement: For a refund of all the non used personal training sessions.

Business

Response:

I am the [redacted] at NYSC. It is my job to provide a service to our members and offer assistance when needed. I often seen [redacted] in the club and he would always ask for my advice on exercises in which I always gave him. He eventually purchased Personal Training. A program that consisted of 3 total sessions, 1 session per month. Every time [redacted] said he wanted to set up a session, he would either cancel or not show up for it at all. In the mean time, I would give him workouts to do at no charge because I wanted to help him. The date of purchase is considered your anniversary date. Members who have personal training memberships have 30 days to train however many sessions they are allotted. In this case, he had 30 days to use one session per month, that he was fully aware of and signed the agreement stating that specifically (which I can provide this signed document if need be). Furthermore, to cancel a PTM (Personal Trai ning Membership) you must give 30 days notice for it to be effective. Once I was told by [redacted] to cancel his PTM, I put the request in. The date was 9/**/14. His anniversary date was 9/**, four days after. So his account was charged one more time because the cancellation wasn't effective until 10/**/14.

We are in compliance with our contractual obligations and have not deviated in any way. This member needs to honor the contract, and all of the policies stated in it. Please contact me for any further assistance or compliance needed.

Review: I joined this gym because it was in the building I was subletting my apartment in for the summer. I had one overwhelming criteria when shopping for my short 3 month gym membership - let me cancel it when I leave the city. I was told by my saleswoman, [redacted], that when I moved back to Philadelphia I would be able to cancel with no problem. The contract says I have to move more than 25 miles from the seller in order to be allowed to cancel without fee, and I was *repeatedly* assured by my salesperson that where I lived in Philadelphia was far enough away from the New York Sports Club location that I would not incur a cancellation fee, but lo-and-behold I am now being charged $150 each for myself and my girlfriend to cancel, because I live within 25 miles of multiple Philadelphia Sports Clubs - apparently the seller was not the lone club, as my salesperson told me, but the entire Sports Club entity along the east coast. I was well aware that I lived near Philadelphia Sports Clubs, as I've belonged to one in the past, and I even told my salesperson this, but she said this was not an issue - now she claims she simply didn't realize exactly where in Philadelphia I lived, but at the time we were signing the contract she had my driver's license and knew I had belonged to a Philadelphia Sports Club in the past, yet she again *repeatedly* said I would be able to cancel with no fee. I'm now unable to cancel without fee and being charged for months in which I don't even live in the same state as the only club my membership allowed me to use. The management (all the way up to [redacted], the [redacted]) refuses to return my calls and has not returned my emails, and the whole staff has been incredibly unprofessional - not surprising I guess, given [redacted]'s willingness to repeatedly lie to my face in order to make a sale. [redacted] admitted that she did not fully understand the terms of the contract when she made her representations, but she did not present the facts that way - when we were at her desk signing the contract, she repeatedly assured me I would have no issue. Despite all this, the Club will not cancel my contract without my paying a fee, which I find unconscionable.Desired Settlement: I want my money back (though my credit card company is disputing the charges, so at the moment I do not need a refund, just for them to admit to my credit card company that they should not get my money) and I want to be allowed to cancel with no fee. I think [redacted] should apologize as well, but I can live without that.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,

Review: I am inquiring about a contract dispute that I have with NYSC. When I signed up online through companiesgetfit.com a part of the NYSC online sign up process for company discounts I received a quote of $63.95 a month for a regional passport membership to NYSC. There are no options or choices to pick from when choosing your membership, only one flat corporate rate.

When I received my first statement however I was being charged $80. After confronting my local gym about these charges they said I selected the wrong membership type and selected the one for Boston Sports Club. This is impossible since I registered through the NYSC site and my contract had a NYSC not a BSC letterhead. They admitted they were wrong and said they would change my membership so that it didn’t reflect those extra charges. This past month I found that I was being charged $75 still. After confronting another gym they said they would get back to me and I have yet to receive a response over the last 4 days. I have tried contacting TSI headquarters directly through email and phone calls but was put on hold for a total of 15 minutes waiting for someone to pick up the phone.

I don’t appreciate what seems to be this bait-and-switch tactic by NYSC. They baited me in with a teaser rate that they had no intention of ever honoring and what was a relatively minor issue has become a major one of misleading and baiting customers. I am now stuck in this contract for the next year because of their policies and cant get out. I am incredibly irate with the customer service or lack thereof I have received. I have been stonewalled at every turn whether online or in person or even through email.Desired Settlement: I would like them to honor the original contract price of $63.95 a month for a NYSC Regional Passport Membership as was laid out in the original contract.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,

Review: I fell severely ill with a long-running condition of [redacted] in November 2013, at which point I immediately called my [redacted] location to freeze my membership. I was told that I could call back to have it unfrozen and that the freeze could not last longer than 12 months. I believe the person I spoke with was named [redacted]. I just discovered that not only has my account been unfrozen without any notification, but I have been getting automatically charged monthly for $64 since December, although I made it VERY clear at the time that I spoke to [redacted] regarding the freeze that I would need my membership frozen for several months, as I wasn't sure when I would be healthy enough to return.

I trusted this company to live by their word and to at least notify me if the account was unfrozen. This is why it took me until recently to discover that I have been getting charged monthly for a gym I do not even visit anymore. I have been trying to reach someone over the last three days and being put on hold for 30 minutes at a time. I finally reached someone this morning after another 30 minute hold. This person told me that I probably will not get a refund and will need to show proof that I have moved in order to even cancel the account. Luckily, I have moved and obviously would like to cancel my account, considering this company's breach of trust with making unapproved charges to my credit card. I was therefore told that instructions for showing proof of moving would be emailed to me. Unfortunately, a simple email was too much for this customer service rep, and I never received this information. By this point, I had been trying to reach someone for days and beyond frustrated. I tried calling one last time and again after a 20 minute hold, I spoke with someone who told me that even after all this trouble, the burden was on ME to provide documentation of having spoken with someone at my gym to freeze my membership. Apparently, your company would rather hold on to my money than work with me to make sure I come back in the future. Thank you for being so considerate of your customers. Thank you for being sensitive to someone whose only fault was having a serious illness that prevented her from visiting the gym for months. You just stole my money after I've already had immense medical expenses to deal with. I do not have documentation, and I only have a name of the person who cancelled my account. I also think you have lost a great customer with such business practices, and I will share the details of my bad experience with others.Desired Settlement: I would like my money refunded since December 2013, my membership fully cancelled, and my credit card information removed from your system.

Business

Response:

Good Day,

I apologize for the inconvenience. Without documentation, we are unable to refund at this time. I have cancelled the membership immediately and waived the 30 day notice/early termination. If you could please send either a physician's note or proof of relocation, I will be happy to refund the amount paid dated back to the documentation. Please attach the documentation to your response through the Revdex.com.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As requested, I have attached a physician note dated December *, 2013 that outlines my long-standing medical condition, as well as clearly listing painful symptoms that would have made it impossible for me to be physically active. Once this company has refunded the money owed, I will respond back to this issue as resolved. Thank you for your cooperation with this issue.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

I apologize; either the attachment didn't load properly or the Revdex.com did not forward it. Can you send it to the mailbox below so I can review it and work on the refund? Please include your name and address.

Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Thank you for your response. I attached the physician's note to an email I just sent from the address [redacted]. I also reattached the file to this response on the Revdex.com site. I hope this matter can now be resolved quickly.

Best,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I have received multiple harassing calls from NYSC regarding payment for my membership. The credit card was cancelled due to fraudulent activity. I have been in hospital and not using the gym. I went to the gym and settled the payment problem. I am still receiving harassing calls.

Review: I signed up to NYSC on Feb [redacted] 2014 and I've been told that a fee called rate lock guarantee doesn't apply to me. They have a check list to mk sure the main things about the contract are said and this fee was NOT checked and not the ** of the club [redacted] or customer service cant tell me why.The paragraph tht talks bout the rate lock guarantee isnt signed and they are now telling me that an amount of almost a 1000$ has to be collected within the year, information written nowhere on contract.Who signed me up took cash and never put it toward my account and in the month of april and march I ve been harassed by the billing office for a payment I made in cash that was never deposited but kept.After, [redacted] when I called he "fixed" it by freezing my account without my permission and proof of that is the scan of the gym membercard and no1 can explain why they froze my account, and they saying I asked for a refound for 49.99$ which never took place and they have no proof of. The day I signed the contract the system was down so the person assisting me had to manually fill the contract, the contract I have with the receipt of payment doesn't carry my signature and I requested a copy of the contract they have with the signature.Other thing, they saying Ive been given too many credits but it was complained for discriminations and bad behavior of employee that following other complains got fired, so now they are not willing to do anything saying they gave me too many credits, but the credits were always an apology for the NO service, dirtiness and shady things like the cash that were never put on the account.The customer service told me the ** could resolve the issue so I called [redacted] of the club in [redacted] and he said he'll take care of that and I was very explicit in saying that I want to end the membership and he let the month go by to tell me he wont.Ive new charges and they refusing to cancel my plan asking me charges that should not be in place. Can I have some help. I feel discriminatedDesired Settlement: END OF MEMBERSHIP AS FOR HEALTH PROBLEMS I HAVE A DOCTOR CERTIFICATE I CANT WORK OUT,STOP OF HARRASSMENT AND THREATS THAT IF I DONT PAY ILL GET IN TROUBLE. EXPLANATION AS PER WHY THEY HAVE MY SIGNATURE BUT ON THE CONTRACT I WAS GIVEN ON FEB [redacted] THERE IS NONE.NO ONE IS HELPING ME AND CALLING BACK LETTING THE CHARGES GO BY. IF THE ** DID WHAT HE PROMISED IN JANUARY I COULD HAVE CANCELLED WITHOUT TRICK AND LEADING ME INTO A NEW MONTH.I WANT TO BE DONE WITH THIS BAD, SHADY AND DISCRIMINATING CLUB

Review: I had a gym membership agreement with TSI and had changed the status of said membership on or about March **, 2013 to a different type resulting in a "savings" of approximately 19.00 per month. TSI forged my signature 5 times on documents (This is on pages 13 - 16 of the attached)resulting in a membership increase of approximately 31.00 per month. Additionally TSI intentionally lied to me by not disclosing to me which member clubs did not abide by the time and day restrictions. After many months of back and forth calls and emails TSI credited my account. At that point the same overcharges commenced and resulted in numerous calls and emails. (This is attached hereto on pages 1-12). Eventually the problem was "fixed" until on a visit to the club on or about November **, 2013 I was informed that I had an unpaid dues balance notwithstanding the fact that on the first of each month TSI billed my credit card (this is on page 17 of the attached). This resulted in my immediate resignation from TSI. On December **, 2013 I was informed via letter by TSI that my dues would increase by 6.00 per month because said account would have to go on statement billing. At this point after wasting an inordinate amount of time (8 months) of dealing with TSI, I contacted them asking for compensation for their practices and more specifically their "handling" of my account. They have as of this date ignored me.Desired Settlement: I want a fair compensation offer from TSI for the days of wasted time on my end and for their deceptive, and fraudulent practices and for the forgery of my signature. Forgery is an act of recording information or modification of a document, letter or signature illegally. Committing forgery may be classified into felony or a misdemeanor, the consequences or punishment may depend on the nature or type of the document or signature made fraudulently.

Consumer

Response:

At this time, I have not been contacted by Town Sports International regarding complaint ID [redacted].

Sincerely,

Review: I signed up with new york sports club on 6/**/2013.I used my fathers credit card to sign up,with the understanding that this was only to be used for the sign up fee only.I paid the consultant 80.00 in cash, our agreement was that I pay in cash each month. the consultants name is [redacted] charge my dads account for 49.99 one time only and took my 80.00 dollars.After about a month he was fired for stealing moneys and credit cards from members.We went to the club and spoke to the new manager about this problem because they put a freeze on my membership and I could not use the gym any more.The new manager played it off as she knew nothing about [redacted] actions,but when my dad and I were at the front desk an another worker told me the hole story about him stealing from members.This took place in front of the new manager [redacted] told the worker at the front desk to stop talking about this matter.We need your help with this matter, they want me to pay for the membership or pay 150.00 to cancel the membership.We already paid and the money was stolen from me.We just want to leave the gym but they are giving us a very hard time.At the gym they all no the story and we are not the only person this has happen to.Please help us with this matter.also when they looked up our account they didnt even have the right credit card on file the numbers were wrong.Desired Settlement: WE just want to leave the gym without paying twice and not paying for the cancellation fee of 150.00. The 49.99 we are willing to pay because I did get to use the gym for a short time, so that I think is fare but to steal my money and then have them try to charge me again is wrong.They will not back down on. I don't think it's fare that they still want to charge for the cancellation fee.I would like to have them just cancel at no charge and not pay for the moneys that we already paid for.

Consumer

Response:

Good morning TO it may concern, i'm not looking to have the refund credited to my Dad's credit card.I understand that that was a one time sign up fee which is fine, it's the moneys stolen and the way they stolen my cash that is not right. I paid for a service that was not giving to me because of the way things went down. They all know what happened at the gym I just want your help with moneys back and a no charge cancellation fee that i'm seeking .I feel like they think they can get away with this because of my age and they are a big corporation. Please help me with matter I dont want this to hurt my credit i'm just starting out in life and I don't need this to be on record. Thank you [redacted].

Business

Response:

Good Day,

We have [redacted]. [redacted] credit.

Thank you

Review: This complaint is regarding the: -Harrassment and verbal assault of a member (me) by your group fitness staff, [redacted] -The lack of customer service resolution on part of your general manager[redacted] and [redacted] -The lack of ANY resolution or course of action on the situation. -The lack of customer service to respond to 2 weeks of requests for resolution from PAYING member. -Company stating it is their "policy" not to refund membership dues, my question is "Is it also your policy to verbally assualt members and create unsafe environments for your members where they do not feel comfortable visiting a club they are PAYING for?"Is it also your policy to attack your members when they are injured? Is it your policy not to follow basic health professional guidelines for injuries? -And finally, this is irresponsible teaching on behalf of [redacted], as she never explained the class, warmed us up or inquired on if we had inquiries. She is a reckless and hostile health professional.Desired Settlement: Refund of my October dues. I have NOT visited the club due to this altercation for ALL of October and will never visit again. Orginally I brought this to the clubs attention on September **, 2013. The club was unresponsive and uncooperative. As a result the situation dragged on into October. I have made MULTIPLE attempts to have this resolved and there has been virtually no resolution on behalf of NYSC [redacted]. It is unreasonable to expect I pay for October when I will NEVER visit this club again, nor do I feel SAFE visiting this club. This woman, [redacted], is volatile, aggressive and confrontational and she is YOUR EMPLOYEE. A prompt refund of October dues is requested.

Business

Response:

Good Day,

[redacted] has initiated disputes with her credit card company for the dues she is requesting refunded. We cannot refund any account that is in dispute. I have forwarded this complaint to the Regional Operations Director.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi,

I am so thankful there are organizations like the Revdex.com. Here is my response to Businesses Response

-NYSC has not agreed to refund the amount.

-NYSC is now calling me on a daily basis to update billing information and recharge me for the October membership. Threatening to send me to collections.

-NYSC has not agreed to refund me the money, instead they are trying to collect payment for October. And charge me again.

-I would like NYSC to cease contacting me for any membership dues.

-NYSC is not offering any solution to any of the phsyical attack issues I had from September **, 2013 which initiated this dispute.

Thank you so much.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,

I have removed [redacted] from all call lists. [redacted] dispute the October charge with her credit card company and was issued a credit back to her card. I have ensured no balance remains on the membership.

Thank you

Review: I signed up at NYSC on January **, 2012 through my company's corporate discount program. I signed into a 12-month contract at a rate of $72.00 monthly, in addition to additional sign-up charges, among other fees. Around February 2013, I went to the location at [redacted] to cancel my membership. I was advised that only a manager could do that, and that the manager was currently unavailable. I left, and returned a few days later and was advised again that the manager was not available. I was upset due to their hindrance of the cancellation process and told them I really can't waste time by continuously returning so I don't care to wait for a manager and anyone should be allowed to terminate my membership. I was given a form to fill out and then was told that a manager would reach out to me. I received a call a couple days later and confirmed that I am out of contract and that they will send my cancellation to the corporate office to be processed. The last charge I paid was March 2013. I thought it was over and done with until a few months later I kept receiving harassing phone calls from NYSC stating that I need to update my payment method. I told the person they must have outdated information, and that I had canceled months ago. I kept getting phone calls every week asking to update my credit card number over and over again. I then received a call yesterday from a collections agency saying that I owe $248 to NYSC. I'm beyond furious at this point and unless you resolve my problems, I will be filing a lawsuit regarding your business practices. My contract clearly states I have a 12 month commitment. The collection agency says NSYC stated my contract is through August 2013. I owe not a single penny to this stupid company.Desired Settlement: First of all, I want NYSC to remove me from the collection agency. I have perfect credit and if this company threatens that, I will file charges. I will not be held accountable for your [redacted] employees not being able to cancel a contract. You guys are more than happy to sign people up and charge ridiculous fees, but when it comes to canceling a membership, you guys harass people and lie about the terms of the contract. I want a refund of my membership charges that I had to pay as compensation for your negligence, your unfair business practices, and the time that I've had to waste in resolving your stupidity.

Business

Response:

Good Day,

I have removed [redacted] from all contact lists and ensured the membership is cancelled with no balance. We do not report to credit bureaus.

Thank you