New York Sports Clubs

Review: On December [redacted], I attempted to cancel my membership. I understood that the gym required 30 days notice for cancellation, and with this in mind, I expected my last day as a member to be December [redacted], 2014, and to be done with them by the first of the new year.

It has been over a month and it's still not resolved. I have visited the location at which I first signed up (no manager ever available), I have called their customer service line (every single mailbox is full and has been for weeks), I have emailed them several times (received one response, telling me to visit the gym in person, or to call, but not to email). Each time, the response has been to instruct me to try one of the other avenues of cancellation. Since then, I have been charge $89 for my "membership" and an additional $39 for a "locked in price".

More over, their website does not allow me to cancel my member or to remove my credit card information, and they are withdrawing money from me without my permission. Which means I am now concerned they will continue to draw money from my account in the months to come.Desired Settlement: I would like the money which was charged in January ($89 on the [redacted], $39 on the 2nd for a total of $128). I would also like an apology, but I'll just take the money and a guarantee that this is over.

Business

Response:

Good Day,I have reviewed the membership and apologize for the inconvenience. I see that an inquiry was sent on 12/*/2014. I cannot verify if a request was made at the club, but based on the email inquiry, I have cancelled the membership and requested a refund for January dues ($89.95) and the Rate Lock fee ($39). Please allow 7 to 10 business days for the refund to be processed.Thank you.

Review: I started the cancellation of my membership on 10/** at the club but was unable to complete it do to a billing issue. I called on 11/* and cancelled my membership paying the remaining balance- $43.97. I started receiving phone calls from ###-###-#### requesting my updated credit card to process a new payment of 58.97. The first person I spoke to said they would clear this up. I continued receiving phone calls and the next person I spoke to would not tell me what this bill is for and insisted on me paying. I told her I would want to check my bank statement and she hung up on me. I am no longer a member and do not know what the new charges are for.Desired Settlement: As I payed my final bill when cancelling I would like the new bill to be voided. Ideally I would like to be reimbursed for my time tracking down this issue as well.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: After a terrible experience with a personal trainer (she was routinely late, ate during our sessions, difficult to get a hold of after she did not show up for a session, talked about a racial stereotype) I was told I was going to be getting a refund in July for $356 for the second month that I did not use. I was also charged an additional $150 two months later. It is now December. I was told by by the [redacted], and a [redacted] that I would be getting a refund. In October [redacted] told me in an email that I would get it and then told me in a phone call that some kind of mistake happened and had to resubmit it. A [redacted] (###-###-####) called me to tell me he processed my refund in November but I still have not received it. I called him last week and never got a call back. I still have not received a refund nor any sort of confirmation email that the refund has been processed.Desired Settlement: I want a refund of the $356 and the additional $150 that I was charged in August.

Review: I tried cancelling my contract over the phone, as I was told I could do by Sports Club' employees. Since August I've been out of the country, playing hockey. My mother tried helping and she was lied to about contractual terms. She told them to put the contract "on vacation" as it would be cheaper than buying out the remainder. I moved and therefore the contract should have been void. They ended up charging me full price for October and November, despite my complete inability to attend the club, and my attempts to cancel it since August, and despite that it should've been in "vacation." The also want me to play late fees and full price for December. They lied about 30 day notice fees, and assigned random value to clauses that don't exist in the contract.Desired Settlement: I want the contract void, and my money back for periods in which I was unable to have services rendered.

Business

Response:

Good Day,Please provide documentation of your relocation so we can review for a refund.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was issued a refund, after spending a total of 7 hours on the phone. The response of "provide proof of relocation," however, is absurd. I did. In August. In December they wanted to "waive the late fees" so I could settle the balance for less. They also over charged me by 70 dollars a month since October. I did get all my money back that they pretty much stole since September, but not before having to spend 7 hours, 7, on the phone, and threatening litigation. NYSC is the worst

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,Issue was resolved. Thank you for the feedback.

Review: I joined the [redacted], branch of this [redacted] while my regular [redacted] was being re-modeled, and changing ownership.

I told them that I needed a [redacted] for the month of September 2013, and would notify them on a month-to-month basis, as I waited for the regular (because it is very close to where I live) [redacted] to re-open.

It was understood between their sales rep and me that this was NOT to be an indefinite membership, but indeed a very FINITE one.

I had no intention to stay at the New York Sports Club once my regular [redacted], now to be named a [redacted], instead of [redacted], which it had been.

I joined, as a full-time member, what was to become the [redacted] on June [redacted], 2013, in a pre-opening offer at a little office they had set up in a dry cleaner's, in the same building as the [redacted]. [redacted] was set to close on August **, to be re-decorated as a [redacted]. It did close then, and re-opened as a [redacted] on October *.

I did NOT extend my membership at the New York Sports Club; nevertheless, contrary to their offer, they continued to bill me, as a recurring billing.

I contacted the Member Services Dept. of the New York Sports Club; they told me that my NOT renewing was not enough; they expected me to do something more formal, which had never been specified.

So, I agreed to compromise, and on the phone with the NYSC Member's Services dept., told them I would not dispute the October withdrawl from my bank account, but that my regular [redacted] was open, and that I would no longer be going to the NYSC, which I never did.

Last week, going through bank statements, belatedly I admit, I saw that the NYSC HAD KEPT TAKING MONEY FROM MY ACCOUNT until now!!

I told them that I had terminated my affiliation with them as of the end of November 2013. They told me they still had me as a member on their computer. I asked for my money back, and they said they would give me two months. I insisted that I wanted it all back.

They then sent me a confirmation of our conversation, today, in which it states "By contacting Member Services directly, we do not need a written notice for your cancellation."

BUT THAT IS EXACTLY WHAT I DID DO LAST YEAR. The "compromise," whereby I would not dispute the October charge, even though I'd started going back to my regular [redacted] on the day it opened, on October [redacted], 2013. I specified that I'd been mis-informed, but that I considered myself no longer a member, was done ON THE PHONE WITH MEMBER SERVICES. Directly, just like they say is sufficient in the e-mail I just had today.

So, they lied when I joined, they took money from my account for eleven months, lied on the phone today when they said I was supposed to cancel in some formal manner, and demonstrated their lying by writing to me "we do not need a written notice," after telling me that they did.

I consider this behavior on their part as fraudulent, to the extent of being criminal.Desired Settlement: A check in the amount of $879.89, representing the eleven months they've collected money from my bank account, AFTER I had made it clear to their Member Services Dept. on the phone that I was cancelling, which they claim is an acceptable, in their e-mail to me today, October *, 2014.

AND, after I joined with the understanding that I would be with them for a couple of months, at the very most.

Business

Response:

Good Day,The only record of contact we have from [redacted] is on October *, 2014. If [redacted] has a confirmation email from his initial contact with Member Services, we will need that to process any refund. At this time, with no documentation, no refund will be submitted. Please see [redacted] agreement attached that explains a cancellation request must be made or the membership will continue.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When I joined, the [redacted] and [redacted], I HAD ALREADY JOINED THE [redacted] that was opening where [redacted] used to be.I joined the [redacted] when it was [redacted] soliciting customers, next door to the [redacted] on [redacted]. Because of renovations on [redacted], [redacted] would not open until October--we all knew that.So, when I went to [redacted] etc., I specified it was ONLY UNTIL the newly renovated [redacted] was ready for opening, i.e. in October. Whoever took my debit card number took it with the understanding that I would only be using that [redacted] for a month or two. I started going to [redacted] as soon as it re-opened, on schedule, on October [redacted] 2013.STILL, NYH billed me for October, and so I phoned and said it was a mistake, but OK, they could have my October fee, but DO, as was agreed, consider it cancelled as of the opening day of the [redacted].They agreed on the phone, that I would not dispute the bill for October 2013 (even I did not go there) if they would simply CANCEL ME ONCE AND FOR ALL. But, even though they claim to accept cancellations on the phone, they continued to bill me, the whole year.HOW MUCH to I have to do, and how many times, to make it clear that I had no use for [redacted] after October [redacted]?? I made it clear when I joined, and I made it clear when they continued to bill me.HOW HARD do I have to work to DIS-member myself from an "annual membership" that I did not want in the [redacted] place.I know the membership computers are stubborn, and in fact [redacted] itself kept billing me, but they were glad to refund ALL THE MONEY THEY HAD TAKEN AFTER I STOPPED going to any [redacted]; in other words, I did not use my [redacted] membership after the nearest one closed, on August [redacted], 2013. And until the old [redacted] space got renovated, and opened on October [redacted] as a [redacted], I went to [redacted], and that was it.Unlike the extremely greedy [redacted], [redacted] WAS DELIGHTED TO RETURN THE MONEY they had taken since their [redacted] branch closed on August [redacted], 2013. The [redacted] membership director wrote to me and said, "I am terribly sorry for any

frustrations stemming from the cancellation of your membership! I have taken a

moment to review the account and see that you have not been in since the

closure of the [redacted] location. While we had notified all members via email and

postal mail of the change, and requested any cancellations be placed with the

club prior to closing, we understand that perhaps you had not received this

notification."This was the proper way for a business to behave, if it's a business that intends to have any respect from the public; [redacted] And Racket has behaved IN EXACTLY THE OPPOSITE WAY.I can only call them and their response one thing: SLEAZY.I will go to small claims court with this issue, and in the meantime, I will make sure everyone knows that the [redacted] lies to its customers, and swindles them. I am delighted to swear to all the above. Alas, I did not think it necessary to have my resignation legally formulated; AND, I went back to the [redacted] branch when I saw they had billed me for October, and told the people at the desk that there had been a misunderstanding, and since they didn't get the message, I was quitting there and then. Some short time after that, I took the matter up with a representative of theirs on the phone, agreed to pay for October, but made sure they knew I'd quit, and was not coming back. They accepted that, and kept on billing me. They've been crooked and they've been creepy. I have no documents to prove that I quit, for heaven's sake! I joined for one month, and told them I'd be renewing or not from month to month, until [redacted] was ready. It is no wonder that there are so many many complaints about the business practices of this organization. And you can add mine to all those other hundreds.Cordially,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

There was no request to cancel with Member Services before 10/*/14. The membership is not based on use but is a service made available based on the receipt of payment each month. We cannot speak for the decisions of other clubs when they may refund based on the close of their facilities. Our facility remains open and active. To refund any charges confirmation of a prior request to cancel must be provided, as per the agreement previously provided. Member Services accepts cancellations over the phone, at which time an email confirmation is sent. To cancel at the club level one must go in person. The final option to cancel is to mail a certified letter, and if there is an issue, we can refund based on the date of the certified mail receipt showing when the letter was actually received by the club or Member Services directly. Without any documentation and the signed contract provided no refund is owed. The member was canceled without further charges as of 10/*/14 as a courtesy, though 30 day notice is required per the agreement.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].Sincerely,[redacted]

Review: Issue #1: I purchased a membership a couple of days ago at NYSC [redacted] location. The service was excellent. I live near the [redacted] location and was told if I decide to use that location instead it would be a simple transfer process and everything with my contract would stay the same. However, the membership staff at [redacted] location told me they won't honor the rate I received in my contract and they would add $5 more to my monthly dues.

Issue #2: The membership staff at [redacted] location is extremely rude! I spoke with someone named [redacted] who snatched my keys and ripped off the membership pass from my keychain without asking or telling me anything. Then someone else named [redacted] or [redacted], I am not sure of her name was extremely rude, looked bored and agitated and didn't want to help me at all with the transfer. She said I need to go back to the other location and they can't help me. This is NOT the level of service I expect from a large establishment such as NYSC. Furthermore, the service is solo inconsistent and a disservice to the NYSC brand as well as customers who had a great experience elsewhere and come to [redacted] location to be mistreated.Desired Settlement: I would like my transfer to be completed from [redacted] location to [redacted] location WITH the terms of my contract honored. Specifically, my rate will remain $64.99 per month, and I also received a $50 off as a referral so my next monthly bill should be $64.99 - $50. That is not too much to ask for a company to honor its word and contractual agreement.

Secondly, headquarters needs to do an assessment and perhaps a service training to the membership staff at [redacted] street location. As a Brand Manager in the hospitality industry myself Iw ill tell you this inconsistency and lack of service has a huge impact to your overall brand.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: When I signed up for a membership I was offered a 1 time deal for personal training but upon signing up for it was not notified that it was a month to month membership. I have now discovered that I have been paying for a membership that I have not been using.

There was no mention that this was a recurring membership and that I would be charged $69 a month for this service. I realize now that I have signed this but this was falsely represented to me and had I known this was a monthly membership I would have either used the services if I had been unable to cancel or I would have cancelled it immediately.

I would also have cancelled my gym membership a long time ago as I do not like this gym personally but could not do so without paying a large ETF.Desired Settlement: I would like a refund for the unused services. These can be vouched for given my lack of attendance at the gym.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

I have reached out to them again about my situation and they have told me that they will not be issuing a refund for any of the fraudulently obtained money. They have indicated the possibility of receiving some form of training credit, but I have told them that this is unacceptable as I need a refund as I never would have purchased the sessions. That said, I have asked them to look at what they can offer and we can discuss it.

I have reached out to a lawyer and I am discussing my options with them as well.

Sincerely,

Review: Summary:

There was a communication gap b/ween corporate and the gym location regarding a transfer of my membership from [redacted] to [redacted] locations and as a result I was wrongfully charged $90.89 instead of $64.99 two months in a row. I informed the [redacted] at [redacted] as well as member services of the issue, the [redacted] tried to help, but the issue happened again the following month where I was charged $90.89. Member services refuses to verify my claim with the [redacted] or even attempt to resolve the matter other than continuing to accuse me of working out at a gym outside of my core gym, I still haven't received credit back to my CC for the overage charged, nor an explanation, apology OR acknowledgment for the error.

Detailed version:

The issue here is that I was charged $90.89 on Aug * and again on Sept *, although my contract is for $64.99/month and I have only used my core gym. I signed up at [redacted]. location in June of 2014 and a couple of days later transferred to the [redacted]. location. The transfer was completed by the [redacted], the [redacted] at [redacted]. location. I never once worked out of any other location other than my Core gym, [redacted]. location so there is no warrant for additional charges to my account outside of the monthly fee of $64.99. What I deduce happened is that the transfer never made it to your system at corporate membership - but that is a NYSC error between the gym locations and corporate system. Meanwhile my credit card was charged $51.74 extra due to the company error. I have not received an apology or acknowledgment from NYSC for this error - nor have I received my money back.Desired Settlement: - Immediate credit back to my CC on file for the amount of $51.74. I will not accept credit towards future payments or any other arrangement.

- Acknowledgment of the company's error and an apology for the horrible experience and wrongful charge

Business

Response:

Good Day,

I apologize for any inconvenience. I have applied a credit to the membership for $64.99 to cover the overcharges. This credit will pay for October 2014 dues, so [redacted] will not be charged on 10/*.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Not only have I not received the credit for October as indicated in NYSC's response, but NYSC is now showing my account as past due...although I have been overcharged for September. This is beyond frustrating!

What would be fair is for NYSC to credit my account for each month they caused me distress, totaling 3 months not just 1 month.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,

Review: I'm filing a complaint because of deceitful treatment I received from this business. After 9 years of loyal patronage, I had to cancel my membership after the completion of my most recent 12 month contract. The contract dates were Jan * 2013 - January * 2014. I contacted NYSC in late November to alert them that I needed to cancel and also to ensure I gave enough notice to avoid any penalties. The [redacted], [redacted], told me he couldn't put my cancellation in the system until Jan *, 2014, otherwise the system would charge me a $150 early termination fee. He said to come to the gym on January [redacted] to cancel in person. When I went to cancel on January [redacted], NYSC had already charged me the monthly fee for January, despite the fact that I canceled my membership. They said because of how the system is set up (i.e. billing on the [redacted]) I would be charged no matter what. Additionally, they charged me an annual maintenance fee on the account despite the fact that I was canceling. [redacted] told me there was nothing he could/would do for me, so I contacted membership services. They told me I would've needed to have provided written notice 30 days in advance to avoid the fees but [redacted] never told me that when I had called him in November to inquire about canceling my membership. I tried fighting the charge through my credit card company but no one at NYSC's membership services department answered the phone to help us resolve my claim. The difference between what I was told on the phone and what the contract said served only to make it very difficult for me to cancel without incurring additional fees, despite my clear intention not to continue the contract. It's clear given the sequence of events that the company was unwilling to accommodate a loyal customer and instead willfully engaged in fraudulent conduct.Desired Settlement: I want reimbursement for the $69.95 that NYSC club charged for for Jan 2014 membership, which I didn't use.

Business

Response:

Good Day,

Re: [redacted]

I have requested a refund for $65.45. This represents what was paid on 1/*/2014 minus the two day prorated amount as the effective cancel date would be on 1**/2014 per the 1 year commitment in the agreement.

Please allow 7 to 10 business days for the refund to be processed.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 7/**/14 I prepaid in full a 12 month membership at the [redacted] for $539.87 on my Visa card. I was told I received "the best deal possible". The next day the club announced a promotion of $19.99/mo. I immediately contacted the sales rep who signed me up and asked to be switched. I was told they'd take care of it. After 2 weeks nothing happened. I then spoke to [redacted] who told me he understood the problem and would take care of it. Again, nothing was done. In another 2 weeks I spoke to membership rep [redacted] who told me they would refund my 12 month prepayment and begin monthly billing of $19.99, as per the new promotion. The first week of September I still had not received a refund of my prepayment. In addition, the [redacted] assessed me a new monthly fee of $42.97 on my Visa card without any authorization from me. I immediately notified [redacted] who told me the NYSC was double billing me and shw would try to take care of it. Again, nothing has happened. Every time I speak to [redacted] or [redacted] they simply tell me "it's all processing". They have committed credit card fraud. In no way did I authorize the NYSC to charge me for a full year membership AND then begin billing me monthly on top of it.Desired Settlement: I want the unauthorized double billing to my Visa card to stop immediately. I want a full refund of my 12 month prepaid membership since I was misled that it was the best deal available. I'd like to sign up for the promotion price of $19.99/mo., like every other member at the NYSC.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,

Review: After canceling my membership, I received a call from the corporate office stating I had an outstanding balance. I contacted the office which confirmed that I had cancelled my membership but the computer showed that I had a rate lock which would lock in my rates for 1 yr. They further went on to explain that the system had not been update as of yet.. After numerous calls to my cell, home phone and repeated explanations to the callers that I had contacted the corporate office and should have been removed by now from the system my mother-in-law receives a phone call asking if she knew how to get in touch with me over an outstanding bill of $45. Needless to say I upset I am that they went as far as to tract down a relative when nothing has changed but to also inform her of my personal and financial matters. She ends up calling me to inform me of her conversation with the representative. I would request that the Revdex.com look in to this practice and warn anyone against joining this company.Desired Settlement: Letter of apology to myself and my mother-in-law, separate letter of confirmation of detailed cancellation for both my wife and guarantee of our removal from all computer system with the promise of no further calls in the future

Business

Response:

Good Day,

Re: [redacted]

[redacted] entered into a 1 year commitment with TSI on 01/**/2013. Included in this agreement is the acknowledgement to complete 12 active months of membership, the Rate Lock Guarantee, and a 30 day notice to cancel after the commitment period is fulfilled. [redacted] disputed the Rate Lock Fee with his credit card company, but it is a valid charge and part of the membership. Further, [redacted] "froze" his membership for 2 months and never fulfilled the 12 month commitment. Canceling prior to the commitment end date requires a $150 early termination fee.

At this time [redacted] has been referred to a collection agency for the outstanding balance of $57 that includes the $39 Rate Lock Fee + 2 late fees of $9 each. At this time, I have not charged the additional $150 early termination fee and will be willing to settle the account for the $57 that is in collections.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and wanted to clarify our stance on the issue. Yes I did enter into a 1 year agreement with NY Sports Club. In November, I was told by the local club that I could put my account on hold for $15 a month. During that time, I would complete my commitment to the gym and not be able to use the facilities. Since January, they have continuously called my phone and my inlaws through an automatic calling system. Not once did they send any correspondences requesting money nor have I been contacted by a collection agency. I do dispute that I owe the club any money but I'm willing to pay the $57 to make them go away with the following terms.

1. I am provided with a mailing address that I can send a check to or I can make final payment at the local club. I will not provide them with a credit card.

2. They provide me with a letter stating my account is closed and paid in full.

3. They stop they continuous phone calls to me and my family.

Sincerely,

Review: I've been trying to cancel my membership for the last 3 months, I have called I have sent emails and with no success, New York sports clubs keeps charging my account and has made me incur in overdraft fees since I also lost my job and have no money to afford a gym anymore. I don't understand why they don't let me cancel my membership if we had no contract it was a month to month agreement.Desired Settlement: I want my membership canceled and get a refund for the last 2 months of payment.

Business

Response:

Good Day,

[redacted] contacted Member Services via email on 01/**/2014 requesting a cancellation and was provided with instructions on how to do so. [redacted] did not contact Member Services again until 03/**/2014 and stated she was out of the country. The membership is now cancelled without the notice period.

Thank you

Review: I have attempted repeatedly to end my membership with your services. locally management is never available to end one's contract (even though I NO LONGER HAVE A CONTRACT) after weeks of attempting this locally I am informed services are manged separately if not related to gym access you have to speak to a separate [redacted]. after giving you the run around you are falsely informed your membership and all other services were finally terminated only to find out on the next billing cycle that they never did terminate your service nor any associated addons. The listed 877 number on the creditcard bill is useless 45 minute wit to finally obtain a human being. only to notify you are STILL A MEMBER!!!. Clubs like this give these business a bad name.Desired Settlement: I have not used your services for months, at minimum refund ALL charges for 2014.

Consumer

Response:

At this time, I have not been contacted by New York Sports Club (All Locations) regarding complaint ID [redacted].

Sincerely,

Review: I held a membership to the NYSC with one year membership. I attended the gym in September and frozed it in July they charged in all the way up until October 2013Desired Settlement: Plese help me slove this matter immediately

Review: As of July **, 2013 I have been fighting with New York Sports Club to refund me $316 charged to me for personal training sessions never rendered in the month of July.My trainer [redacted] was suppose to provide 4 sessions a month, but cancelled 3 consecutive sessions throughout the month -- the first two sessions he cancelled via text msg minutes before our appointment and the third he just plain didn't show up nor respond to texts. I complained to the front desk and they had me file a complaint/comment form. The "training manager" at the time [redacted] called me back and said my money would be refunded and because we were about to head into August, I should expect a payment in September. We are about to enter November and I still have not received my reimbursement. I also complained that technically I had never signed a contract. When I sought out the sessions the club was transitioning from fitness managers and [redacted] who took my credit card information said a fitness manager would calls me shortly to follow up on the contract. During our June sessions I pressed [redacted] on this and he assured me a manager would be contacting me. [redacted] acknowledged that a contract was never signed and this had been a problem with several other clients he was now handling. Low and behold when I visited the NYSC site on Friday Oct. [redacted] and [redacted] showed me my file, a contract was uploaded to their system, with a FORGED signature, that clearly did not match the signature on any of my legal documents including my drivers license and passport. That in itself is its own separate issue and raises legal questions.Its been 3 months now (entering the 4th) and I have still not received my refund. I e-mailed their customer service rep [redacted] images of the text messages from my trainer cancelling. because they initially argued that they only owed me $237, because [redacted] had put in the system that he completed one of the sessions, which the txts show he did not. I am beyond frustrated and need help in recouping my $316.Desired Settlement: I would like the $316 owed to me for services not rendered paid immediately.

Business

Response:

Good Day,

I have passed this information along to our Regional Director for Fitness as well as the Director of Fitness. We will review all the information and contact [redacted] shortly.

Thank you

Review: New York Sports Club recently unveiled some new membership programs aimed at recruiting more patrons.

All “Core” (access to only one NYSC location/club) membership patrons were recently upgraded to “Passport” memberships for free, in which they can use any facility/club in the ** region. So, these members got upgraded to the Passport membership for free, while still paying their old (“Core”) monthly fee of $69/month. I have been a Passport member since day 1 of my membership, and am currently paying $89.99/month for it (all Passport members pay this). When this new upgrade came out, no one from NYSC ever approached/contacted me about the recent lower rate and upgrade for others. When I spoke to management at NYSC [redacted] about paying what the newly-upgraded Passport members pay now, I was told that I would have to pay a $250 DOWNGRADE FEE in order to pay what others that were upgraded (for free) are now paying for the SAME SERVICE. This is truly a disgrace!

To add to the above, the club also unveiled a new $19.95/month-to-month membership which has brought a massive influx of patrons, making it virtually impossible to find available exercise equipment. So not only are the old Passport members (who have been paying more for this privilege for YEARS) now told they have to pay more for the same service that newly upgraded members are paying less for, we now have to compete with masses of new members (paying a fraction of membership fees). It is quite evident that NYSC does not care about its loyal patrons, and is trying to make a quick buck in any way possible! Asking a loyal patron to pay $250 just to pay the same lower fee that others are paying for the SAME SERVICE? In essence, it would take 2 years for me to break even on this deal. Disgusting!Desired Settlement: I am requesting to pay the same monthly fee as other Passport members- $69/month- WITHOUT paying a $250 downgrade fee.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a package of 8 personal training sessions from NYSC. I was injured as a result of inappropriate exercise activity prescribed by my personal trainer. As a result of these injuries, I could not continue with my personal training sessions. I requested a refund of my unused sessions but was informed that my refund request was denied.Desired Settlement: That I be issued a refund to the credit card to which I charged the sessions.

Business

Response:

Good Morning,[redacted] should bring a physician's note to the club and provide it to the [redacted] so a refund can be submitted. I did not see a note on file at this time. Thank you

Review: Hello,

I have had an ongoing issue with New York Sports Club for the last several months. I tried to cancel my membership back in April and they told me it was cancelled. I was then called/emailed several more times telling me it had NOT been cancelled yet…and that they would now have to charge me a prorated fee and another month because it required 30 days notice. I ok'd this and just asked that they please cancel me. This went back and forth for a few emails and several messages I left them. It seemed no matter what I did there was an excuse why it could not be cancelled.

Timeline:

Initially I was told it couldn't be done because there was no [redacted] on site (this was when I physically went to the location on April [redacted]) but that the [redacted] would be in a few days later and would cancel it officially as of that Sunday April [redacted].

Next, I was called on the phone by a NYSC rep who said he was "confirming" my cancellation. This call was on Wed April [redacted]. So this is now the second time I was assured of cancellation.

Then approx another week later on May [redacted] I was emailed by the [redacted] saying he was reaching out regarding my cancellation - I responded saying that I had confirmed a week earlier by phone but he told me that they don't cancel over the phone. This is now my third attempt to cancel.

We exchanged a few emails and he assured me that he could cancel it with my credit card information so that he could charge me a $2 or $3 pro rate and I would be closed that day. -- This is attempt 4.

I then proceeded to leave him a msg and did not hear back. A week later I emailed him again to find out where my cancellation was. This is now May [redacted] He told me he "didn't realize I had emailed him back" and so he didn't see it in time. I would now be charged $15 pro-rate but my account would be closed out by next month. May [redacted] I responded saying as long as "I was officially closed out I'm good" -- Attempt 5.

June [redacted] my bank account was then charged not only the normal fee, but an additional fee plus late fee!? Totaling $188.90. So I reached out to NYSC headquarters rather than the individual sports club. I reached [redacted] and recounted everything above & sent her all the email exchanges. She told me she would reach out to the club and handle it. She guaranteed me that my membership would now officially be closed and I would receive some sort of financial credit for the continued charges. -- This was attempt 6

On June [redacted] I emailed [redacted] asking why I still had not heard back from her and still saw no credit back to my card…I informed her that this entire process has been a sham and that I was very very frustrated and was at a loss as what to even do at this point. I included that I felt at this point my only recourse was to reach out to the Revdex.com. It's been two days since then and I have gotten no response once again. -- Attempt 7!Desired Settlement: Initially I would have been happy with an official cancellation of my membership along with a refund for the $188.90, but given the complete disregard for their clientel and possibly worse -- the intentional stalling of my membership cancellation to acquire more monthly dues from me - I am looking for two things.

Official written confirmation of my CANCELLED MEMBERSHIP.

A refund for the $188.90 plus an additional month of dues $89 for a total of $277.90

Business

Response:

Good Day,

A refund has been requested for [redacted] in the amount of $188.90, please allow 7-21 business days for this to be processed. Once the refund has been received please contact Revdex.com to close the complaint. [redacted]'s membership has been cancelled with no further billing.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On June **, 2014, I enrolled in a trial at New York Sports Club that entitled me to 10 days of services for a refundable deposit of 49.99 conditional upon my cancellation of services at or before the end of the 10-day period. Before the 10 day period ended, I canceled services due to lack of interest in enrollment. During this time period, I had canceled the debit card upon which I had originally charged my deposit because of suspected fraudulent activity. I informed the customer service representative of this issue, and I was reassured by both him and the [redacted] that my money would be refunded directly to my account, and an update of my information was unnecessary. After approximately 30 days, I was not refunded, and I contacted the NYSC [redacted] who reiterated that I should not need to give a new credit card number and reprocessed the refund on July **, 2014. On August **, 2014, my deposit had still not been refunded. I contacted NYSC and was told that the [redacted] to whom I had been speaking was "no longer with the company." Since that date, I have left my name and phone number multiple times with various front desk and customer service personal who assure me that a [redacted] will call me back. My phone calls have never been returned either by a customer service representative or a [redacted]. I have also updated my credit card information with NYSC, but I am unsure of whether or not my information has been formally processed or entered into NYSC's computer system as no money has been returned and no [redacted] has contacted me by phone or email to confirm changes to my previous account. Upon calling today, September **, 2014, I was told that I should come to meet with the [redacted], which I plan to do this evening. However, I am extraordinarily disappointed in the service--or lack thereof--that has been provided and the dubious concern for my private information, which has potentially been compromised, having not been delivered to the proper representative.Desired Settlement: I only wish to be refunded by cash, debit, or check the 49.99 that I am owed. I have no desire for any complementary services, nor do I want to be associated in any way with NYSC in [redacted] or any other location.

Business

Response:

Good Day,

I apologize; in reviewing the membership, I did not find a previously requested refund. I have requested a refund of $49.99. Please allow 7 to 10 business days for the refund to be available.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I absolutely accept that I should be refunded. However, the statement that my refund will be processed does not satisfactorily assure me that my issue will be addressed in a timely or successful manner because of the business's myriad previous failures.

My last refund request was alleged to have been processed on September **. The correspondence from the business on 10/* will be the fourth time I have been reassured that there is attention being paid to this matter. However, the previous three requests have failed for reasons that either have not been communicated to me or have been the result of a mistake on the business's part. The current [redacted] of NYSC [redacted], [redacted], has been the most attentive of any other [redacted] to my issue; however, even she has been unable to ensure that everyone's records reflect the same information or that I am returned the funds I am owed.

I request not only to be refunded by also be to contacted by someone (who has not even signed his or her name to this response, thus precluding my ability to check on the issue) at the corporate level who will see directly to my being refunded either electronically or by personal check.

Best,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,

A full refund has been processed on 10/*/2014.

Thank you

Review: On 2/*/14 and 3/*/14 NYSC charged an additional fee of $59.00 to my debit card, taking a total of $118.00. I spoke with a [redacted] at the club about this issue after the first charge in February, but nothing was resolved. After the second charge I spoke with [redacted], the [redacted] of the [redacted] NYSC on two occasions. I still have not received a refund, nor have I heard back from him regarding the status of the situation. Last week I also emailed member services explaining my issue and I never heard back from them either. I now need to cancel my debit card and pay for a new one in order to not be charged again on April [redacted]. This entire matter has been extremely unacceptable. $118.00 has been basically stolen from me and it doesnt seem to be a concern to [redacted] or this facility.Desired Settlement: A full refund.

Business

Response:

Good Day,

[redacted] has reached our Customer Service team and is working to resolve the issue. [redacted] credit card is paying for the dues of another member as well. In order to cease the billing, we requested [redacted] to provide proof of ownership of her credit card.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,