New York Sports Clubs

Review: they charged my debit card for unauthorized charges for an account that was closed and refused to refund the full and correct amountDesired Settlement: would like the full amount refunded since the account is closed

Consumer

Response:

At this time, I have been contacted directly by New York Sports Clubs regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They give me a partial refund not a full refund and The keep trying for more charges on my card

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,

[redacted]'s membership is cancelled and was refunded for Processing fees at start up plus July and August dues. No other payments were made on this account. Refund was back to CC ending in [redacted]. Is [redacted] being charged on another credit card? I see an account in our system under the same name in [redacted], but under a different address.

If the charges are on a different card, please provide the last 4 digits of that card.

Thank you.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,

I had to contact them numerous times, they never contacted me,they keep telling me that I am getting a refund, but that never happened

Review: I have been falsely charged for 1.75 years fromNew York Sports Club - [redacted], [redacted], ###-###-####

When I signed the contract it was explained to me that they usually do not enter into one month contracts but in view of the fact that I was only going to be in Brooklyn for only about a month and I was going to play tennis with a professional nearly every day they gave me a special concession. They have confirmed that in the relevant period I spent $940 plus and I also bought a tennis racket for about $200. There is no question whatsoever that I agreed to a long term contract which they have debiting me falsely for nearly 1.75 years. I have contacted [redacted], [redacted] numerous times but have only had a response as that they have now cancelled the contract and no further monies will be debited. I have asked to see a copy of the contract which has been ignored.Desired Settlement: I want a full refund on the charges I have paid.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,

Thank you but I am abroad but as far as I am aware NYSPC has not been in contact with me.

I would like this matter pursued as vigorously as possible.

Please keep me informed.

Review: THIS IS THE WORST SERVICE I HAVE EVER RECEIVED FROM ANY BUSINESS IN MY LIFE. I HAVE ABODE BY MY PART OF THE CONTRACT BUT NEW YORK SPORTS CLUB HAS NOT. I HAVE LEFT THE COUNTRY FOR SOME TIME AND SUSPENDED MY ACCOUNT AND NEW YORK SPORTS CLUB DECIDED (ON THEIR OWN ACCOUNT) TO UNSUSPEND MY ACCOUNT AND BILL ME REGURLARLY. I HAVE CALLED AND LEFT MESSAGES OVER 10 TIMES AND I HAVE NOT HEARD BACK FROM THE MANAGER OR ANY REPRESENTATIVE FROM THIS ESTABLISHMENT. EVERY TIME I CALL, I GET THE SAME EXCUSE. "LET ME TAKE YOUR NUMBER AND SOMEONE WILL CALL YOU BACK" THIS PRACTICE IS EXTREMELY UNPROFESSIONAL AND RUDE. IF I HAVE RESPECTED THE RULES OF THE CONTRACT, WHY CANT THEY??! I WILL NEVER RECOMMEND THIS GYM TO ANYONE IN MY LIFE. THIS IS THE WORST SERVICE I HAVE EVER RECEIVED AND TO BE HONEST, THE MANAGER OR THE PERSON WHO IS IN CHARGE SHOULD BE [redacted].Desired Settlement: I WANT A REFUND FOR THE MONTH THAT I WAS BILLED FOR WHEN MY ACCOUNT WAS SUPPOSED TO BE SUSPENDED.

Business

Response:

Good Day,

Re: [redacted]

I apologize for the inconvenience. I have placed a dues credit on the membership for $49.99 ($64.99 minus the $15 freeze fee that should have been charged). This credit will cover April - June + $4.99 toward the July Freeze dues. I have verified that the membership is frozen until [redacted]. Regular dues will begin billing on 10/* unless we hear from the member to extend the dates.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not received any refund and have been patiently waiting now for weeks. This type of service is unacceptable. I will be coming to the office to cancel my membership

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,

Please review my last response; a dues credit was placed on the account, not a refund. The credit has already covered the April freeze dues (no billing took place on [redacted]'s credit card) and there is a remaining credit balance of $34.99 on the membership that will be applied to future billing.

The membership is a 1 year commitment and requires 12 active months of membership. Freezing the membership does not count toward the commitment period. If you would like to cancel the membership, it will require a $150 early termination fee + 30 days active period notice. Please review the attached contract for the terms of the membership.

Closed my account on June [redacted] at the Grand Central location. They failed to file this, and I made a complaint on July [redacted] that I did not receive my confirmation. I got billed through August [redacted] because of their mistake, and they are unwilling to take the blame for it.

Review: I have been a member of NYSC since August 2002, working out with a personal trainer once or twice a week for the entire time. On August [redacted]and **, 2013, NYSC charged me THREE TIMES for the same $1,186.87 package of personal training sessions, for a total of $3,560.61. I complained many times to the club general [redacted], the club fitness [redacted], and the NYSC member services telephone line, and got absolutely no results. I phoned my credit card company, Citibank, and they credited my account for the two incorrect charges, or $2,373.74. Citibank subsequently rejected the monthly membership charges from NYSC, even though I did not ask them to do so.I went to the club in late November to cancel my membership. Since NYSC requires 30-days notice to cancel, I offered to write a check to pay for my [redacted], November and December dues (which Citibank had rejected). The general [redacted] told me that he could not accept a check or cash, and that my membership had already been cancelled anyway due to "non-payment."For some reason, NYSC now claims I owe them $1,143.26 and has reported me to a collection agency, which is calling me early in the morning and writing threatening letters.Desired Settlement: I want NYSC to inform the collection agency, Integrity Solution Services, Inc., they NYSC was in error and that I do not owe them any money.

Business

Response:

Good Day,

We have contacted [redacted] regarding this issue indicating that we removed her from our contact lists for collections. No balance is dues and no further collection attempts will be made.

Thank you

Review: First, TSI itself has no "customer service;" they only have a call center. Two problems with this: a) calls and emails are passed to new representatives *every time, which means I have to explain the issue all over again, and b) nobody is tasked with following up, which means they don't do it. I have been trying to resolve an issue for nearly a month. I have received conflicting information-- some in writing-- from at least 11 different representatives. I had to send documents 4 times... after physically delivering copies of the same documents to my local club months ago. I have repeatedly asked for a single point of contact and been told this is impossible. I have asked for follow up and had to start all over again, repeatedly. Second, the staff at the [redacted] does not seem to know what the parent company actually requires to cancel a membership and also, it seems, fails at follow up. I worked with one associate and two managers at this club who all presented different requirements for cancellation than those presented by representatives at the call center. I worked with two managers who told me they would be in touch with the parent company; I can't be sure whose fault this really is (given the chaos at the call center), but the parent company tells me they never received anything from either of these managers at the physical club.Third, the company plain does not keep its promises. One of the many TSI representatives I spoke with told me that my membership cancellation would be dated as submitted Sept *, 2013 if someone at the physical club could confirm with the parent company that there were no managers on duty that weekend. I went to the club and a manager confirmed this and said he would email the parent company. Longer story short, I have done my part but have yet to receive a refund for my October dues (in fact, I was subsequently also charged for November, since nobody bothered to process my cancellation). If I do what you tell me, I expect my money back as promised.Desired Settlement: 1) I want my dues refunded for the months of October and November. 2) I strongly suggest that TSI international retrain local managers on the membership cancellation process (they clearly do not know it) and that they assign concerns to single representatives (gosh, even just two or three!) rather than randomly assigning every new communication from a customer to a new person. This is really terrible-- it is frustrating and ineffective for everyone involved. I told everyone I know the same.

Business

Response:

Good Day,

A Refund of $159.98 was submitted on 12/*/2013. Please allow 10 to 14 business days for this refund to be available.

Thank you.

Review: I joined NYSC on 8/**/13. When I joined, I was told that I could have a complimentary 1-week guest pass. This week, on 12/**/13, when I went to take advantage of this, I was told I could not have this guest pass. Both yesterday and today, I was alternatively told either that this policy did not exist, or else that it had been changed since I joined the club. I was also told (at another time) that this guest had to be a NY local resident. This last statement was certainly not explained to me when I joined, but which does imply that there is such a policy to allow for free 1-week guest passes.I signed up someone named [redacted], who no longer works at NYSC. He is the one who told me about this policy. Unfortunately, this policy is only verbal. I have a copy of the "New Member Checklist," which simply states:"Have I been informed of my complimentary guest privileges?" And I checked yes, because I had been told about this policy.Unfortunately, it appears as if I was either told about the wrong policy, told about a policy that does not exist, or else that the policy has changed and NYSC is unwilling to honor their original contract with me.I allege that NYSC intentionally keeps the specifics of policies like this vague and off membership materials, so they may tell prospective members one thing, but then are free to change the policy at whim.Desired Settlement: The club representatives told me that a 1-month membership, available for $30, was my only option. If I could have this membership FREE for my guest by Friday December **, 2013, that would be sufficient.But in this matter, time is of the essence. I have no use for a guest pass after 12/**/13. If the above suggested solution is not agreeable, I would then request a refund of 2 months of my membership fees (approx $80), to compensate for NYSC not honoring my contract.

Review: On April [redacted] I had a conversation which was confirmed via email that I would be receiving a refund in the amount of $279.96 due to unauthorized debits against my account. However, to this day, I have not received this refund which I was told would be returned in 7-14 business days. It is almost two months later now. I have followed up several times and have email confirmation to prove so. I called again today and was told by a rep [redacted] that it would be processed today and I would receive a confirmation email. I have yet to receive a confirmation email 4 hours later, and when I call the main line it says that the office is closed. This is totally unacceptable business practice.Desired Settlement: Refund to my debit card.

For the record the address on file is [redacted], however this is no longer my current address.

Business

Response:

Good Day,I apologize for any inconvenience. We have no record of a refund being submitted or processed. If the member sends the refund confirmation or the email we can request a refund for the requested charge.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: There are two issues:(1) I had an existing membership with New York Sports Clubs (NYSC) when I moved from Manhattan to Colonia, NJ. I went in to the local Colonia, NJ to transition my account, which meant that instead of paying $70 per month for the Manhattan membership, I would pay $9.95 per month + a $99 sign-on fee and a $35 processing fee. I paid all of those fees with the understanding that my previous membership would be deactivated. It was not deactivated, and despite conversations with the [redacted], [redacted], who indicated she had successfully submitted the deactivation of my previous account with corporate headquarters on two occasions, it continues to be billed to my credit card on top of my new monthly fee for the gym in Colonia, NJ. I would like the $141.98 (70.99 x 2 months) refunded to me immediately.(2) I signed up for a personal training membership on November *. The [redacted], [redacted], agreed that I would sign up for three months: in month one (November 2014), I'd be charged $632 for eight sessions, in month two (December 2014), I'd be charged $69 for one session, and in month three (January 2015), I'd be charged $69 for one session. On top of this, I'd receive five free sessions under the stipulation that I'd train directly with him as opposed to my designated trainer. All of this is documented in a text conversation between [redacted] ([redacted]) and I. On November *, I was charged $632 as mutually agreed to. On December * (billing date for month two), I was charged a second $632 counter to our agreement. When I sent a text message to [redacted] asking him to rectify, he replied that he was dismissed from the company and that I could speak with his "slimy, shady boss" [redacted]. All of this, including the terms of the training arrangement, is documented in text message. I am looking for a refund of the additional $632 that was charged to my credit card.Desired Settlement: In sum total, I am looking for $632.00 (additional training fee incorrectly charged for the second month) + $141.98 (two months of additional billing charges for my previous NYCS New York membership). The total comes to $773.98.I also think that NYSC Corporate should perform a full and thorough investigation of its staff on site ([redacted], specifically) at the Colonia, NJ location as I have heard there are numerous other complaints of wrongdoing and customer dissatisfaction.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding New York Sports Clubs has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I joined NY Sports club online and went to the [redacted] location to pick up my membership id . When I got to the club . I was told that there was no one to take my picture that I should come back . Went back 2x was told the same thing ... On the 3rd try I was told that I had a membership from several years prior that I should just use my name to be looked up and that next time someone would take my picture and give me an id . On the 4th try in one was available to take my ID - I demanded that my membership be cancelled - I was told that it could not be cancelled there that I would have to do it online - I have been trying to cancel my membership for almost one year but I can't - because I don't have an ID --- which they never gave to me ! But they continue to take money from my account !Desired Settlement: I want my money back and I want them to stop taking the money from my account -- since there own records will show I never once used their services ,

Business

Response:

Good Day,

This membership was cancelled on 09/**/2014 by the club. Any refund request will need to be made at the club location as we have no proof of a cancellation request.

Thank you

Review: On February ** 2014, NYSC contacted me regarding an auto-debit issue. I resolved the issue by contacting the NYSC location and updating my credit card on file. I paid the outstanding money ($134.88) and notified the person on the phone that I recently had ankle surgery (full lateral ankle ligament reconstruction) and that while updating my credit card information that I would like my account to be FROZEN. They notified me that they needed me to come in person and I explained that I was unable to walk/travel/etc due to the surgery. They told me they would freeze the account until April when I would able to walk again.

On March * 2014, my credit card was charged the monthly auto-debit charge. Despite being told my account would be frozen. I called the establishment and was told I needed to contact the corporate number. ###-###-####

I called the corporate number on a weekly basis and have not received an answer. I have never even had a human answer the phone despite 20, 30, and 40 minute waits. I called the location again and was told that there was nothing they could do for me that I could only resolve through the corporate number.

I began receiving collection calls from NYSC in April when they went to collect payment and were unable to collect using the updated credit card information. On the calls from NYSC they mentioned I needed to call the corporate number - and I continued to receive calls with wait times and was unable to speak with an actual representative. The calls also mentioned that I could update my account using the online portal, I logged in and attempted - and was unable complete any actions.

Today I received a call from a collection agency attempting to collect $141 that is outstanding on my account. I called the corporate number again - as per the collection agency to resolve the issue of my "frozen" account - and again encountered a 45 minute wait and NO ONE answered the call.Desired Settlement: I would like someone from NYSC to contact me via email and schedule a time with a direct number to resolve this situation. I do not believe I should owe any money given that I had frozen my account. I have been a member of NYSC for years and it is unfortunate that they would treat a member this way.

Business

Response:

Good Day,

I apologize for any inconvenience. The balance has been removed and I notified the collection department to cease all contact. There is no adverse affect on [redacted]'s credit.

Thank you,

Review: Hello,

I have signed up for personal training at NYCS [redacted] New York.. Contract stated once a month billing for one session. Must get 3 sessions to fulfill the contract. I have paid for those 3 sessions, did not use them. Did not go to the gym for health reasons for 3 months. When I came back to the gym to take those training lessons, they said that I lost them, because I didn't use them. No where on the contract it said that the sessions are not carried over, and the personal trainer I signed up with have never told me about that. Personal trainer refuses to perform training, the [redacted] is not responding to my calls. Asked them for refund or give the sessions. No outcome. Thank youDesired Settlement: I would like a refund.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,

Business

Response:

Good Day,

Please review the attached Agreement. The second paragraph states " I also understand that it is my responsibility to schedule the committed number of training sessions each month and that any unused sessions in any month will not carry over to a subsequent month."

The sessions are not refunded or reinstated.

Thank you

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,

Review: I've been a member of NYSC (this branch in particular) since June 2012. I'm on a teacher restricted core month to month promo which is $30/month. I never changed or disconnected my service even on months when I haven't been going because it was a good deal. Sometime September or October 2013 my card was stolen, and I wasn't able to update NYSC my card info until December 2013. I gave them my correct card number I authorized all back payments. I called the ###-###-#### hotline which basically takes care of their NYSC branches across the 4 states NY, Boston, Washington and Philly, and turns out the representative who took my call never updated my system, which then screwed up my whole billing situation. Fast-forward to April this year, I decided to give my club a call before going there and spoke with a representative (forgot the name) who informed me that they don't have any valid credit card under my name. Again, I gave this guy my credit card info hoping he would take care of it, but never did. When I visited the club the following day I was finally able to speak with [redacted] who supposedly took care of everything. I was assured that my membership would be the same ($30/month), and since he was the manager who signed me up in the first place and knows my history, I took his word for it. For the past 3 mos, I have been charged $70 - WHICH I NEVER AUTHORIZED to begin with. The first 2 mos, my bank approved my claims but this last one they said that NYSC sent them an agreement form WHICH I NEVER SIGNED in the first place. I would NEVER sign or approve of any document stating the change in my membership from 30 to 70. I work as a teacher so it's been very hard for me reaching them during school time. Now that school is over, I have left them countless messages and [redacted] has never returned my call. I need this taken care of, this issue has aggravated me so much. They are taking away my money that I never approved of. I need my $40 back for the last charge and 3 months service free.Desired Settlement: I want my $40 back for the latest charge made from my account. They charged me $70 whereas my fee (teacher restricted month to month promo) is only $30. On top of this, I need 3 months service free. And finally, I want a written statement stating that they have correctly updated my membership fee from their system.

Business

Response:

Good morning,

A dues credit has been placed on the account for $150 which is the difference between the $69.99 billed and the new rate of $19.99. The club has already processed the request to change to the Restricted Membership. Going forward the dues will be deducted from the $150 on file until it runs out.

Thank you

Review: Since my contract with NYSC expired, I have received daily phone calls from an automated service, phone # ###-###-####. If I don't answer the call (on my cellphone,) no message has ever been left, except one time. After several months of this harrassment, I decided to answer the call. I clearly told the person I was transferred to that I was not interested in a new contract and I did not want to be contacted again. This had no effect, as the phone calls have continued relentlessly. I have actually received more than one call per day on many occassions. Now I try to answer every time to tell these people to stop calling, but I either get hung up on or disconnected. This is an awful company with despicable sales tactics.Desired Settlement: I would be satisfied if the phone calls simply stopped.

Business

Response:

Good Day,

[redacted] contacted Member Services on 5/* and was removed from collection lists.

Thank you

Review: Back in January, my account became past due. A payment was made via online and a a confirmation was sent to me for payment via email.

When I went the [redacted] club, the desk inform** me that the account was past-due and talk to the [redacted] ([redacted]).

I explain** to the [redacted] that the account was now up-to-date and had a copy of the receipt and the website showing there was no balance.

He said according to his system, I was no longer a member. I ask** that he call customer service so we could rectify this.

He inform** me he doesn't have the time and I should call them on my own.

Again, asking to contact customer service, he told me to "get the [redacted] out of the club." When I refus**, he call** over his personal trainers (about 3 or so) and said "do you really want to [redacted] with these guys?"

After a few minutes, I left the club. I found out a couple days later when visiting another club, that the [redacted] cancell** my account.

I spoke with customer service, rectifi** the issue and they reinstat** the membership.

On February **, the same [redacted] went in and recancelled the membership.

For over a month, I tri** to reach the regional [redacted], [redacted], leaving messages. I call** several more times and left messages for the [redacted], the [redacted]

Finally yesterday, I got a call back from ** saying that witnesses "being the personal trainers" said they had to call the cops and had me forcibly removed. Not so. He said my story was 180 degrees from what he was told.

After trying to reexplain, he said his decision was final.

I asked why it took him over a month to contact me. He said it wasn't necessary, because the decision was made a long time ago.

Dear [redacted],

Due to behavior deem** unacceptable, we decided it necessary to cancel your membership. I have been made aware of your past communications with our staff members and the decision to cancel your membership remains effective. Consequently, please refrain from harassing any TSI staff members, using offensive and abusive language towards any of our staff members.

We reserve the right to seek damages and immediate relief, including an injunction, barring you from any of our clubs and the surrounding vicinity should your conduct continue, and we reserve all our rights, in law and in equity. Please be guided accordingly.

No idea who he is. No title. Nothing.

How dare they harass me in this way.Desired Settlement: A complete apology from each staff member.

A letter stating the lies they said to convince corporate.

Disciplinary action against the [redacted] of the club.

A complete reinstatement of membership.

Consumer

Response:

At this time, I have not been contacted by New York Sports Club (All Locations) regarding complaint ID [redacted].

Sincerely,

I'm not surprised this company received an F rating. I was a member at the NYSC in [redacted] for about a year and a half. The first 8 months or so were fine, I didn't run into any issues. After that, the gym started deteriorating. Most of the elliptical machines started malfunctioning and were left unfixed for months. Half the TV's didn't work and were also never fixed. I was paying over $70 a month, for that amount of money I should expect working machines, right?
A few months later I noticed that two charges of $72 were taken out of my account (I was charged twice for my membership). When I spoke to someone at the front desk, she said she would look into it, but a week went by and I never heard back. At that point I decided to speak to the GM. The GM said he would speak to someone, but I never heard from him either. Another week went by so I called the GM to ask what the update was. He went on to tell me that I was not charged an extra fee, and he has no idea why I would think that, then started giving me an attitude when I insisted I was charged and even emailed him a copy of my credit card statement. I couldn't believe how disrespectful this GM is. He really should be fired. What happen to the customer being right? Anyway, at this point a month had gone by and I was charged twice again!! I had to file a complaint with the Revdex.com, as well as speak to customer service at least 3 times before they realized my credit card information was linked to someone else's account! I was out $144 for almost 2 months, and all they did was refund me and move on. How about a free personal training, or something for my trouble? Nope.
After this incident I decided to cancel. I was still charged a month after I canceled, but at this point it wasn't even worth the trouble to try to get my money back.
Overall, terrible customer service. Management obviously worked their way up because there is no way they are actually educated or know anything about running a business.

Review: Hello Revdex.com team,My name is 1LT [redacted]and I returned from OEF-Kuwait in September of 2013. Before I left in September of 2012, I was a 30-day trial member at New York Sport's **ub (NYS** on 34th and Park. I did the 30 day trial membership prior to my deployment, and on the last day of my trial membership I verbally told "[redacted]" (the associate who signed me up) that I was deploying. Under USERRA it is illegal to charge deployed service men/women for verbally or written cancelled contracts. Due to limited internet, I did not noticed the charges until March of 2013, at which point I began disputing the charges. NYS**was unwilling to refund the money, so I went through Wells Fargo (my bank) to dispute the charges. They were only able to recover 90 days worth of the money, but I took it and thought everything was finished with.Today ([redacted]) I received a call from a debt collection agency stating that I owe NYS**the $190-some dollars that Wells Fargo recovered.Not only was this extremely surprising, but also downright ridiculous. NYS**owes ME money, and I am genuinely concerned that my credit score and financial stability will be affected by this unless they are forced to cease and desist.Revdex.com, PLEASE HELP!I have email documentation from myself and the gym rep, and a PDF of the fraudulent contract that "[redacted]" filled out (I'm assuming to begin charging me). You'll note that my signature is not on it, nor a managers, nor any dates or other personal information; clearly a fraudulent contract.I tried addressing NYS**corporate, a gym manager, and I have run out of options.Thank you for your time and for your help with this matter.Regards1LT [redacted], 1-104**VDesired Settlement: Now that NYSC has brought it up again, I would like to be refunded for the total amount of the subscription I paid while deployed ($89.95/mo).If that is not doable, at the minimum I want NYSC to cease and desist in their attempts to collect the money that I was able to dispute through Wells Fargo.Thanks again,[redacted]

Review: I resigned from the [redacted] location 2 1/2 years ago. I told the clerk at the desk. He said I will be billed a few more months as that was policy. I said fine. Last February I was contacted by phone from the above location for a Past Due amount of $225. I explained I quit 2 years ago, erase it as I don't owe it. He said OK, no problem I'll take care of it. Apparently, his idea of taking care of was to send it to a collection agency. I read that on the internet that I'm not the first person that Sports Club of NY has done this to.Desired Settlement: Drop the "past due" charges and correct the Credit report.

Business

Response:

Good Day,I apologize for any inconvenience. In order to waive the balance and clear the debt we will need the cancel confirmation. Without a cancel confirmation the debt remains valid. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I cancelled verbally and was assured it would be taken care of. it wasn't! I did not write anything because I spoke to someone. In addition I never received any written notice of a past due amount until I got one from the Collection agency. As previously stated the Business called only once. The Business never sent a written notice of a past due balance.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I apologize for any inconvenience? NO YOU DON'T! You have received the documentation but refuse to act upon it! Your office, as stated as one of the addresses to mail it to on the application you were able to find with no problem was were it was mailed, certified and accept by your office. It was mailed to TSI Member Services in Chalfont PA. I already told you this, but you refuse to acknowledge it. i'M NOT DONE WITH YOU YET!]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,I apologize for any inconvenience. The member can attach the documentation to the response and the issue will be resolved much easier. Without the documentation we cannot move forward with the issue at hand.Thank you

Review: My Complaints are: Did not communicate changes in membership structure/pricing, discriminatory/unfair pricing, and poor customer service. I have been a member of [redacted] Sports Clubs ([redacted]) since 2011. For the past five years I have paid my monthly fee of $79.99, in addition to the annual maintenance/rate lock fee and the initiation fee I paid to join. My membership level was Regional Passport, allowing access to all clubs in the region with exception of two Premier Clubs. This membership compares to the Core Membership which only allows access to one specific club but at a lower rate of ~39.99 per month.In 2014, a [redacted] location opened that was closer to my home then the pre-existing clubs ([redacted]). I began frequenting this gym most often, with occasional visits to other gyms in the region. In March of 2015, I found out that [redacted] had upgraded all Core Memberships to Regional Passport at no additional charge, as long as the membership was acquired before March **, 2015. Thus, Core members, paying 39.99/m now have the same exact membership as the Regional Passport members, who pay $79.99/m. This change was never communicated to Passport Members, who naturally would have dropped down to Core memberships had they known this. To resolve this, I called two local [redacted]s, both of which explained they could not match the 39.99 pricing for me and I would have to continue to pay 79.99/m to maintain regional passport access. It was suggested I call Member Services, a [redacted] number for [redacted] (Parent Corporation of [redacted]). Member Services redirected me back to the club, explaining that the clubs control pricing of memberships. I take their advice and leave messages with the [redacted] at the club. 48 hours goes by with no response. So, I call member services again and this time am rudely told that Regional Passport doesnt exist anymore and I need to take this up with the membership consultants at the individual clubs. How can it not exist if that is what my contract says I am paying for it?Desired Settlement: I am requesting that individuals that enrolled in Regional Passport Membership be offered the same pricing that they are now providing the members that were enrolled as "Core" members, who have now been converted to Regional Passport at no charge. It is deceptive and unfair that long-time "Regional Passport" members were never told about this change, as it would have in many cases (like mine) resulted in them switching their membership to the $39.99 Core Membership pricing.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In August of 2014 I request a refund for unauthorized charges to my credit card. I was told the refund would be processed and instead I was charged again. I was then told I needed to send an email explaining what happened and would receive a refund within 3-5 days. Over the last few months every time I inquire what is going on with the refund I am told the managers boss hasn't checked her email and that once she does it will be processed. Then I was told that the refund was canceled because she didn't check her email. Now when I contact them I never hear back from anyone. It is now December and I have not received a refund for the two months that I was charged. The charge was for a personal trainer membership. I was charged $59 in both August and September and am still waiting.Desired Settlement: I want a refund for what I was charged as I was promised.