New York Sports Clubs

Review: I have made health and safety complaint against New York Sports Club/Danbury in regards to leaking roofs, having mold and mildew in the mens shower room area. The City of Danbury cited the club and during the clean up, the matter got worse when temporary tiles were installed witch grew black mold. During this process, management had a young man remove the older mold covered ceiling tiles competletly contaiminating the gym locker floor area and yet, management did not properly provide the employee with the safety protection to do the job while working with the aforesaid mold. The club did a one week shut down of the club to get the job done right, however when they re-opened, I pointed out to the management that mold continued to exist by means of photographic documnetation along with the addition of bugs now entering the shower stalls and dying on the walls. Management revoked my membership for my concern of the healthy and safety of club memembers.Note: cc: [redacted], Esq cc: [redacted], [redacted]. Assistant Attorney General Office of the Attoney General [redacted] Channel 7 Eyewitness News Product_Or_Service: Gym membership - REVOKEDDesired Settlement: DesiredSettlementID: Other (requires explanation) The revocation of my gym membership is a breach of contraction and a desparate measure being taken by a [redacted] who indicates his title as Vice President of Operations. He clearly is upset that I've reported his unsafe practices to the City of Danbury along with the the Unite State Department of Labor's occupationsl Safety and Health Adminitration (OSHA)'s Brideport office and he views my substantiated complaints as a threat. The club member

Business

Response:

Please find [redacted] agreement and rules and regulations page attached. As agreed to by [redacted] and under section 2.4 of the Rules and Regulations, TSI reserves the right to terminate any membership.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It is quite clear that my membership was revoked not due to any conduct on my behalf, but due to retaliation of my reports to the City of Danbury, Connecticut Department of Consumer Protection (Case [redacted] and the Bridgeport, CT office of Occupational Safety and Health Administration (OSHA) - Case # ([redacted]).

My complaint to the City of Danbury was substantiated and the club was cited.

My complaint to the Connecticut Department of Consumer Protection remains open due to the retalition method of [redacted].

It's a shame that this business refuses to deal with the truth and has such a dismal record with the Revdex.com.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I first went to the NYSC at [redacted] as part of their Silver Sneakers Program that my health Insurance company has in late January of 2015. The membership included a free first session with a personal trainer. All this went fine. I set up a first session of three which I did contract for. I had to cancel the first paid session which was scheduled in mid-February due to weather. The trainer told me he would contact me via email over the first weekend after I signed up with a program that I should follow. This would be followed up on with the mid-February session. Each session is $69. When I tried to contact him to reschedule he never got back to me. When I signed the contract I was told that I was obligated to take the three sessions, which I understand. The problem is that I have not been able to contact the trainer to set a new session and at this point do not wish to deal with him or this location. That was back in February. Now, in June of 2015 I am getting calls from them saying that I owe them for the session, which I have still not received and which I no longer trust the trainer or this location to provide. I have spoken to the person who signed me up, [redacted], and to the [redacted] at the site, [redacted], and all I get is no response to my request the they find out what is going on is another call from another person there saying that I owe them $69. At this point I will not entrust my personal well-being to these people.Desired Settlement: I am willing to pay the $69 for one session and want the rest of this to be cancelled.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was indeed contacted by the local Manager at NYSC who told me that if I paid the $69 for the one session in question that it would clear the account. Rather than prolonging this for $69 I agreed to pay and end it. It was at this point that I closed my complaint with Revdex.com. When I checked the on-line account status before going down to make payment - I will NOT put my credit card or debit card information into their system considering their reputation - and found that they had me owing $138 and not the agreed upon $69. When I called the manager then back-tracked on her agreement with me to clear this for the original $69 saying that because I cancelled my credit card it was my fault that their system didn't show the additional charge. Fact is that if she had done this when I first replied to her first message to me in May, the second charge would not have been there in the first place.I have received contact from their General Manager today saying that she will resolve this issue. I would not like to close this complaint, however, until I have an actual resolution with NYSC since they seem to say one thing and then do another.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,I apologize for any inconvenience. We tried to charge the credit card on file for the monthly dues however the card was declined by the bank. The account is past due 138.00. The member can make a payment at the club or call into member services. The personal training membership is canceled with no further billing. No credit is warranted at this time. Thank you

Business

Response:

Good Day,I apologize for any inconvenience. The members balance does not stem from the silver sneakers membership. The balance is from a personal training membership that he member had active. The personal training is currently canceled with no further billing. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

That is what I was told in the email, a copy of which I sent to you, from your manager and then the amount owed doubled. This is a sign of a company with any degree of truthfulness? Sorry, I neither trust nor will do business with NYSC and will do everything I can to make certain that the word is spread.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have been a member at New York Sports Club for about two years now. In that time span, I have had multiple issues which were never resolved so now I have had enough. When I first joined, my contract was forged which I was unaware of and after about a year as a member, one of the sales workers created another account with my name and my credit card without my authorization. I became aware when I was charged $53.49 three times in addition to my monthly payment. Corporate never reached out to help like they have promised and so I went to dispute with my bank. They sent a rebuttal with the forged contract to the bank so I never got my money back on that situation which was totaled to $160.47. I have the bank statements to prove of these fraudulent charges. Following that incident, I was given a new key tag and was told the policy changed and I would pay $50 down and $29.99 per month plus tax. Now, I have been charged an additional $42.75 which was not written on a contract because they got rid of contracts and it was not implied verbally as a contract nor were there any signs put in the gym to inform me. I did not give any authorization to this charge and I am more than fed up with this company taking money from me. I go to the gym, I workout and I mind my own business but I am tired of this company taking money from me whenever they feel like it. The bank can't help because the contracts were forged, and the gym won't help and corporate will not answer their phone. Not only are they about to lose a good customer, but they are about to lose all the members I brought with me who joined this company. I am disappointed and I hope this issue can soon be resolved so that I can workout without having to check if more money was stolen from my bank account everyday.Desired Settlement: Refund

Business

Response:

We apologize for any inconvenience. I have spoken to the member directly regarding his complaints. The member enrolled on 11/*/2013 to account [redacted] and on 10/**/2014 he was changed to a new membership on account [redacted]. I have attached both membership agreements. The prior account [redacted] was not cancelled until 1/**/15 which means the member had two active memberships from 11/*/14 to 1/3*/15. We have processed a refund for the duplicate charges from the prior account [redacted] totaling $203.26.

I have also discussed the current charges for the member's active membership [redacted]. The member was currently billed $42.75 which is the annual maintenance fee that is billed on 10/** of each year.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to regards that I was refunded the amount that was stolen from me as part of a fraud scheme, but it does not justify taking a year to settle this issue. Also, agreement [redacted] was never an agreement as it was completely forged and I never got the opportunity to read a contract. Unfortunately, I also lost a day worth of work due to a bank dispute months ago with this company, but to get some money back is better than nothing. I do not know if I will continue to give this company my business along with all my friends who I got to sign up, but I was satisfied with how well and professional the worker from corporate was to me on the phone. Out of everyone who has done nothing except look the other way, I am happy and thankful there are people who still care and the company would strive if they had more people like herself. The facility is great and would be perfect if it weren't for this issue.

Review: I signed up for a trial membership under the advertisement of a "10-day money back guarantee". However, when I tried calling to cancel within this 10 day time period I was bounced around and told someone would "call me back". I called back almost every day for 2 weeks and received the same response before I had to physically walk into the location. I was told by the club [redacted] that it was beyond the 10 days and he was "surprised" no one would call me back but he would make an exception since I did try calling within the 10 days. He agreed to cancel my membership and credit the charge; he even printed out a receipt of the cancellation and said I would receive an email receipt outlining the credit. Now four days later, the credit has still not been posted to my account, I have not received a receipt by email, and I was charged for the month of August ($15). I would like my money returned in full $74.99 + $15 charge for August. I feel as though I have been scammed and continue to be given the run-around in order to receive my money back.Desired Settlement: Credit of $74.99 (sign up fee) +$15 (August membership charge) to my Credit Card

Consumer

Response:

First of all thank you for your help. It is only because of you that I was able to resolve this issue. Secondly, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up with the NYSC Hawthorne in October and was told that it would be $49.99 a month, however, in November I was charged $69.99. So, I went to talk to the guy who signed me up and he said sorry about the mix up, we will credit your account. I also told him that I wanted to cancel my membership. He told me to come back in a week and he would cancel it. I worked out and then thought about the fact that if I cancelled in a week, then he would be able to charge me another month's fee, so I went back and told him I wanted to cancel it that day. He said okay and he would cancel it. I then moved away thinking that everything was taken care of, however, when I went back to visit in January, I noticed that they charged my account again in December for $69.99 and again in January for $69.99 and they also charged me an annual fee of $39.99. None of those charges should have been made since I cancelled my membership the first of November. I went to the NYSC to talk to someone because I really felt like the club itself was being shady. I found out that the guy who set up the membership was no longer there (and there were a lot of other complaints from other members), so the girl I spoke with told me she would take care of it and I would be credited for November, December and the two charges in January. Several weeks go by and I still don't hear anything, so I contacted her again by email (because I am no longer in town) and she contacts the Member Services Department and they finally tell me that my membership is cancelled, however I still haven't been credited back the extra months and fees that they charged me. They take weeks to respond and when they do respond nothing is ever said about the credit to my account. I am getting really frustrated with the fact that I was over charged because of a guy that was fired and they aren't doing anything to credit my account back.Desired Settlement: I would like to be refunded the amount that I was incorrectly charged. The person that I spoke to in January said that I would be refunded the amount charged in November ($69.99), the amount I was charged in December ($69.99), the amount I was charged in January ($69.99) and the annual fee I was charged in January ($39.99). All of that totals $249.96.

Business

Response:

Good Day,

A refund was submitted on 3/**. Please allow 7 to 10 days for processing.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and as long as the refunded money shows up in my account, then I find that this resolution is satisfactory to me and the matter has been resolved.

Thank you for you help!

Review: My mother's signature was forged by a staff member on a 12-month agreement. I have contacted the club and they will not investigate or provide refund. She did not enter the building, use, sign, or read any agreement and the club showed me her signature and it does not match any of her Ids or any signature. They gym used my credit card.Desired Settlement: Refund chaarges for January (79.99 and 39.00) and no termination fee ($150) and no more future charges.

Business

Response:

Good Day,

This issue has been escalated to the Regional Director of the club for review. We cannot determine whether or not a signature is authentic and advise to report the issue to the authorities if you feel a forgery occurred. The consumer states that the club simply used his credit card, but there is a full membership enrolled with [redacted] address, phone number, and email address. At this time, no refund will be provided while the issue is under review.

Thank you

I would like anyone who wants to join this gym to get everything in writing. When I signed the contract it stated that I could bring in a guest (it did not say that the same guest was not allowed more than once) it only said I could bring in a guest and when I specifically asked they said yes you can bring in the same guest. Everything was fine I was bringing the same guest when all of a sudden I was notified that at the end of that month the policy was being changed. I contacted headquarter and problem was fixed I was told I was correct and I have it in writing. We continued to go when again after a few months the same thing was said. This time their response was we can change our policy whenever we want. I also contacted headquarters again and they agreed with the gym that policies could change at any given time. I don't think that is a correct answer and why even have contracts if they don't abide by them only at their convenience. Such as when you are canceling they charge you a full months charge. When you call headquarters they are very rude and nasty they don't let you even speak. They don't want to hear what you have to say. A training in manners should definitely be given.

Review: I attempted to cancel my membership with the NYSC on [redacted] Broadway after I moved to CT. I visited the club in person in October to give my 30-day notice. They did not process the cancelation and I was billed for both my gym membership and personal training in November. I called customer service on November [redacted] when I noticed the two charges on my credit card and spoke with [redacted]. [redacted] processed a cancelation, and said I would get a refund within 5 business days. you can reach him at: [redacted]Today I checked my credit card statement. Not only was I not issued a refund for the previous month's membership fees and personal training fees, but I was charged an additional $316 on November 25th (the day I canceled) and an extra $150 fee is processing as of today! I have an email from NYSC from November [redacted] stating that my membership was canceled effective 11/**/2013, and that no further charges would be incurred.Desired Settlement: I want a refund of my November membership fees($89.99), my November personal training fees ($316.00), my December personal training fees ($$316.00) and the extra $150 fee I was charged this month. I also want them to stop billing me going forward. Please help! Thanks.

Business

Response:

Good Day,

2 new refunds have been submitted for this account. The first was submitted on 12/** for $89.99 and the second on 12/** for $150. Please allow 10 business days for all refunds to be available.

Thank you

Review: My credit has been over billed for several months and I cannot get a resolution or customer service, both locally or at the corporate level.Desired Settlement: Refund my membership fees since Sept 2015 and cancel my membership.

Business

Response:

We apologize for any inconvenience. The member enrolled on 9/**/15 and paid $53.45 with the card ending [redacted]. On 11/**/15 the member disputed the $53.45 with the billing institution causing a balance on the account for $53.45. The member paid the balance of $53.45 on 11/**/15 with a different card ending [redacted]. The member disputed the $53.45 charge again on the card [redacted] on 1/**/16 which caused a balance of $53.45 on the account again. The member made a payment for the balance of $53.45 on 1/**/16 to the same card ending [redacted]. Therefore due to the disputes the member was charged $53.45 three times but only should have charged $53.45 once. On 3/**/16 we refunded the member $106.90 for the two overcharges of $53.45. The member is owed no further refund. We have a signed agreement for the membership and the member has consistantly used the club therefore a full refund is not warranted. If the member decides to cancel, the membership would cancel at the end of the month with a $29.95 cancel fee. The member can cancel online, by visiting the club, or by calling Member Services (###-###-####) or emailing ([redacted]).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The monthly charges on my credit card on file is $21.35. The $53.45 charge identified in the invoice was for a one time fee the manager waived due to the fact I 'took over' another canceled account and would be charged $19.95 plus tax monthly. The explanation did not even mention the monthly fees in [redacted] each for $21.35. The explanation was 'fabricated' to match the overage charges and the $53.45 charges. Why would they be charging me monthly $53.45 when it clearly states on the agreement it is a one time fee. I have visited the NYSC location ONCE since I identified this situation in December 2015 and could not get it resolved with [redacted]. because I am embarrassed to go there.I have been trying to resolve this Issue for 3 months with no resolution. It has become a part time job. After all of the aggrevation and hastle they expect me to keep with the agreement. They violated it by not making the proper charges to my account. I feel the contract shold be voided and all monies I have paid to them should be refunded. And by all means, I do not expect to have to pay to terminate a contract they clearly did not abide by.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reached out to the member directly but [redacted] was unable to clarify the situation since he is out of the country. We expect him to reach out to us directly for further resolution. We were not aware in [redacted]' initial complaint that he took over a cancelled account since this is against our policy. On 9/**/2015 we enrolled [redacted] and [redacted] card ending [redacted] was placed on the account billing the Annual fee of $53.45. On 10/**/15 [redacted]' card ending [redacted] was placed on the account and the membership was changed to [redacted]. On 11/**/15 Genevieve disputed the $53.45 charge to her card ending [redacted]. This dispute caused a balance which [redacted]' card ending [redacted] was charged for $53.45 on 11/**/15. [redacted] disputed this charge on 11/**/15 which caused a balance again and he was billed again on 1/**/16 which went through. [redacted] dispute on 11/**/15 was settled in our company's favor which means that in the end she paid for the $53.45. [redacted]' dispute on 11/**/15 settled in [redacted]' favor which means he kept the refund for the charge. But [redacted] should not have been charged the $53.45 on 1/**/16. [redacted] should have received a refund for the $53.45 but instead we refunded him $106.90 which is more than what was due. [redacted] was charged $21.35 from 11/**/15 through 4/**/16 for membership dues each month. [redacted] used the membership so there is no further refund warranted. Since [redacted] did not sign the agreement we can cancel the membership at the end of the month with no cancel fee.

Review: I cancelled my gym membership, along with my wife's and daughter's. I was told that the cancellation fee of 29.95 per member. This was not explained at all during the sign up. Also when I asked to provide the paperwork that I agreed to this they printed out a 2 page membership agreement which did list it. However, all the paper had was my digital signature from the signature pad that the rep asked me to sign 4 times when I initially joined. No where on the pad was the full agreement of the membership. Just total false advertisement. IN addition when I asked to speak with a manager, I was told 1 would not be in until tomorrow. Unfortunately I am out of town the remainder of the month. I called member services at ###-###-#### and spoke with Brandon (id [redacted]) who said I agreed to the terms and there was nothing that could be done. What a complete joke. The cancellation cost more than the month to month membership.Desired Settlement: It is ridiculous that they can get away with something like this. I should not be charged a cancellation feel unless I signed actual documents.

Business

Response:

Members [redacted], [redacted] and [redacted] all have a signed agreement. Our members sign their agreements on an electronic pad and are shown a blank agreement copy in which they are agreeing to at each section they sign for. Members can view their agreements at any time through their online account. We have cancelled each member according to the terms that were agreed to in the contracts.

Review: New York Sports Clubs were notified about cancellation of membership on June **, 2015 both by the following letter sent AND hand delivered to the location at [redacted]. Last eligible charge incurred on July *, 2015, yet billing continued through December 2015 (5 sequential months). Despite several follow-up phone calls to confirm, and several attempts using several means of communication (phone contact, hard-copy letters through [redacted], and email correspondence), Town Sports International still refused to acknowledge cancellation request. Last use of facility, as per their records, was June **, 2015. Here is the original request: [redacted]Desired Settlement: An outstanding bill of $87 was sent to a collection agency. Reverse this charge for a balance due of $0. In addition, please investigate unethical business practices.

Business

Response:

We apologize for any inconvenience. We have no record that the member ever requested to cancel the membership. The membership is past due for October, November and December therefore cancelled due to non-payment effective 12/**/15. The member last used the membership on 6/**/15 and has been a member since 2008. As a courtesy we will waive the $87.00 in collections. We are unable to process any refund since there is no record of the member requesting to cancel. If the member can provide documentation we can certainly review it for a refund. Such as cancel confirmation/receipt or a certified mail receipt.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution - that they will waive the $87.00 in collections (please provide confirmation when that action is completed) is satisfactory to me and the matter has been resolved.

Review: I signed up a membership with NYSC on 9/**/13 and I got a personal trainer membership as well, but my personal trainer was always busy and not available even tough I paid for it. So after 6 months I cancelled it with the manager of the location.. the cancellation was never recorded and they charged me for the next 4 months..

After all this problems I just decided to cancel my membership. I went to the gym and I paid by cash the last month subscription on 08/**/2014. They wrote me down on my membership agreement "cancelled out", but actually what i've just found out they never did it! after I went to the gym to cancel me out I wrote an email to NYSC asking them if everything was settled up and if I should something else. they never replied me ( I have all the emails to prove it!).

Few days ago someone called me to tell me that NYSC was going to collect my data because I didn't pay my bills.

I left the US for good, I went back this month for some business meeting and I tried to reach them out. NYSC representative explained me that they never cancelled me out so I should talk with the manager of the location to try to fix it.

It's been already 2 times that I went to the Gym location but none was thee to talk with me.

I left my phone number to be called back, but nothing.

I'm leaving again this week end I can't wait for some manager to call me out and fix an issue that they provoke because they didn't transmit or update my cancellation.Desired Settlement: I just want them to understand their miscommunication and to fix my position.

I did what I should do. I paid me off 1 month before the expiration date, I asked for the cancellation, so now they should fix an issue due to their inefficiency.

Business

Response:

Good Day,I apologize for any inconvenience. I do see the personal training membership as being canceled. In order to refund for months that should have been canceled we will need a copy of the cancel confirmation, or some documentation stating that the PTM membership should have been canceled. Again the personal training membership is canceled with no further billing.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hello, as I said in my complain I don't care about the personal trainer refund. That's not my issue that was just a first hint to show me how the [redacted] doesn't communicate with the NYSC location I was member with. I cancelled my annual membership 1 month before the expiration date. The manager gave me a paper where he wrote down CANCELLED OUT. But they are still asking me to pay for all the successive months as if I renewed my membership. I've been on the NYSC location last Tuesday I've spoken again with the manager who emailed, in front of me, the [redacted] to tell them that maybe something ran wrong when they cancelled me out. He said my cancellation was effective and well done and I don't have to be chase after for the collection. So, the manager told me I was right and all the documents I had were ok, but 2 days later [redacted] called me and told me that I have to show more documentation . I showed them what they gave me and what the manager told me was enough. It's not my problem if they didn't give me the right cancellation papers. I acted in bona fide, they didn't. They are taking advantage of their own mistakes. After I cancelled out my membership on August 2014 I email [redacted] asking if it was ok, if I should do something else to cancel me out. They never replied to this email. My request is just to cancel all my records as it should be done almost 9 months ago when I paid off my fees and I signed up a cancellation request.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,I apologize for any inconvenience. In order to refund we will need a copy of the cancellation for your general membership.

Review: I joined the Boston Sports Club in early 2014, and the person who helped me was names [redacted]. After getting laid off, I called [redacted] and asked him what I needed to do to cancel my membership as I could no longer afford the monthly payment. He told me that I just needed to give him 30 days notice and it will be cancelled effective the last day of the that 30 days.In my December bank statement, there was a charge of $39.99 to the Boston Sports Club for the annual "Maintenance Fee". I called the club and spoke with [redacted], on Monday, January [redacted], Tuesday, January [redacted] and Wednesday, January [redacted]. I left messages for [redacted] and [redacted] and never received a returned call. I finally reached [redacted] and explained the situation and he refused to credit my account the 39.99 because there was a contract. I again explained that [redacted] cancelled my membership early last year and I haven't been to the gym since. He flat out refused to credit my money back to my account despite the fact that [redacted] had cancelled my membership last year.Desired Settlement: I would like my account credited the 39.99.

Business

Response:

Good Day,[redacted]'s membership was not cancelled, but put on freeze in 2014. Please forward the cancel confirmation and we will be able to refund the $39.99. Also, [redacted]'s membership was a 1 year commitment and would have required a $150 early termination fee to cancel prior to January 2015. We have no record of this payment.The membership was cancelled effective 1/*/2015.Please review the attached agreement.Thank you.

Review: I have requested cancellation of service on 7/*/2014. I have since been continually charged the general membership fee of 69.99 USD every month as recent as 11/*/2014 charged, though the account was cancelled.

I want immediate stopping of further charge to my bank account as well as refund of amounts debited from my account since July 2014.Desired Settlement: 1. Refund of all charges made to my bank account since July 2014.

2. Stop any further attempt to charge my account

Review: In May of 2013 I began personal training at this location. I began with 8 sessions per month. Over the summer, I decreased my sessions per month to 4 sessions per month. In the late fall of 2013 I was suffering from medical problems and could no longer personal train. So in January 2014 I asked my personal trainer to cancel my account. She did. Upon canceling they automatically charge you one last payment as a final payment. I understood but saw that in March I was still being charged. I went in person to speak with a manager and found out through speaking with him that somehow when I decreased my monthly sessions from 8 to 4, it opened two personal training accounts under my name. And when my personal trainer canceled my account, she only canceled one, not two. After speaking with him he said to supply him with a letter from my doctor stating I could not personal train anymore which I did. He said he would speak to billing and have them refund my money. It has been three months and after trying to call and arrive in person I have made no headway. They said they did not want to cancel this second account because it would charge me that automatic last bill, and they didn't want to do that, but in the meantime I am still being charged every month. With no end in sight.Desired Settlement: I deserve my money back since a second personal training account never should have been created, and when canceled both should have been canceled. They should apologize and refund me my money.

Business

Response:

Good Day,

I apologize for the delay. A refund for the April payment has already been processed ($316). Due to an internal error, the other 2 months will be processed today. Again, I apologize for the inconvenience. Please allow 7-10 days to see the funds in your account.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I joined Boston Sports Club in October of 2012, and I canceled my membership with Boston Sports Club in September of 2013. I went in to cancel my membership in September, I was told that my contract lasted 1 year with them and that I needed to live it out. So I agreed to have it canceled in October. Coincidentally, My account was suppose to be frozen for the months of June, July, and Augest of 2013 and I was charged the full month fee of $63.96, When I brought up the error to them they settled the dispute by putting my membership on credit for 3 months. I moved from Boston Ma, to Maplewood NJ, during the time my account was being credited and was under the impression my membership had been canceled. When my unused credit with the gym wore out in January 2014, they began billing me again even though my membership had been canceled. There is no record of me ever signing in at there gym since October, 2014, and like a mentioned I live in New Jersey a four hour drive away. I am owed the amount of the monthly membership which $63.96 four times for the months of February, March, April, and May of 2014. And a $1.08 for the month of January 2014 making a total of $256.92Desired Settlement: $1.08 Transaction made 1/*/2014

$63.96 Transaction made 2/*/2014

$63.96 Transaction made 3/*/2014

$63.96 Transaction made 4/*/2014

$63.96 Transaction made 5/*/2014

Total $256.92

Business

Response:

Good Day,

We do not have a cancel request on file and the membership was frozen from August 2013 - December 2013. If [redacted] could please provide documentation of his move, we will be happy to refund back to the date. We can accept a lease, mortgage statement, utility bill, official USPS change of address receipt - anything that will show [redacted]'s name, address, and date.

Thank you

Review: I belonged to New York Sports Clubs for many years and always paid my monthly dues on time. January [redacted] 2014 I went to the [redacted] NYSC location and submitted in writing my desire to cancel my membership. I was told I would receive a phone call confirming my membership had been canceled. After a week I called and was told my membership had not been cancelled but would be cancelled shortly. I called the gym two more times over subsequent weeks and still the membership was not cancelled. I spent hours on hold trying to reach someone at the central member services office. On 3/*/14 I reached [redacted] at member services who finally canceled the membership and agreed to waive any additional charges as it had been over 30 days since I initiated this process. I received e-mail confirmation that my membership was cancelled and my balance was $0. I also informed my credit card company that I no longer authorize charges from this merchant. My last visit to the gym was in January and I have not used their services since.

I was subsequently charged $52 on April *, 2014. I have spent additional hours on hold trying to reach someone at the member services office and am disputing the charge with my credit card company. The cancellation of this gym membership has taken many HOURS with numerous obstacles put in place by NYSC. I initially had to visit the gym in person to cancel, then had to spend hours calling the gym and member services and now am wasting time disputing an unauthorized charge. The hold times are extreme and unreasonably long no matter when one calls. Making cancellation of a gym membership this difficult is unacceptable.Desired Settlement: I am owed $52.

Business

Response:

Good Day,

[redacted] was not billed for services on 4/*/2014, the charge was from the March dues that were disputed plus a late fee that was assessed. I have requested the $52 to be refunded. Please allow 7-10 business days for the funds to be available.

Thank you.

My son had join this memebership 2 months ago for summer when he was home from College. We received 4 calls in 2 days to provide us information and were clearly told that we just need to tell their front desk before end of the month to cancel.
My son called 3 times, sent email to cancel and told in person to front desk that he wants to cancel his membership as he is moving back to dorm. Every time they told, he need to talk to manager and manager is not available. On Friday when he called again, they stated that manager will be here on Saturday. He stopped by Saturday before moving to dorm and they said manager is not available and he will have to come back on Sunday, even though he stated that he is leaving area to be going to dorm.
This morning (Sunday) he called and they again said that they cannot cancel unless he is there in person.
This experience is so negative that it is worth sharing with rest of the potential customer.

Review: I purchased a [redacted] deal for [redacted] club for $24 for a 30 day pass. I tried out the gym and immediately signed up. I was told that because I did not use the pass for 30 days I would receive a credit of $24 to my New York Sports club account. I never received the credit during my 4 month membership (cancelled contract because of relocation). Neither [redacted] or [redacted] clubs have resolved the issue after several emails and countless hours on the phone.Desired Settlement: I would like my $24 refunded the Revdex.com records to show that there is an issue with the partnership between [redacted] and [redacted] (My Sports Club)

Business

Response:

Good Day,

Any refund would need to be requested through [redacted].

Thank you

Consumer

Response:

At this time, I have not been contacted by New York Sports Club (All Locations) regarding complaint ID [redacted].

Sincerely,

Review: I tried this gym out after first moving to Queens. I was told that if they got my credit card information, I could have a free trial for 10 days and I was able to cancel it if I did not want to continue my membership after the 10 day trial. I went in to sign up on the [redacted] and September and [redacted] said that my trial would begin on the [redacted] and he would give me a few extra days, as was indicated on the contract. On the [redacted] (sept **) day I spoke with someone at the gym about the cost of membership and he said that it was the last day of my trial and that I should e-mail [redacted] ([redacted]) with my decision regarding membership. That day I sent [redacted] and e-mail to cancel my membership and did not hear back, so assumed that it was cancelled. Yesterday on October ** I realized that NY Sports Club took money out of my account twice- once on Sept * for $49.99 and once on October * for $69.99. They did not cancel my membership as I requested. I called them immediately and was told that I had to wait to speak to [redacted]. When I reached him today he said I couldn't cancel via e-mail and he just now noticed my Sept ** e-mail canceling the membership. He said he would look into it tomorrow- I said look into what I haven't been to the gym or used it and I certainly would have if I knew I was being charged (in fact I even signed up with another gym that month!). They are giving me the run around as my credit card accumulates interest for this charge.Desired Settlement: Refund of the $49.99 and the $69.99 and any interest I was charged as a result of these unauthorized charges.

Business

Response:

Good Day,

A full refund was processed on 10/**/2013.

Thank you