New York Sports Clubs

Review: New York Sports Club will not honor their cancellation policy as it is stated on their website at [redacted] I have been refused my right to cancel my membership, even though I have a qualified medical excuse which prohibits me from exercising. On Thursday September **, 2014, I went to the [redacted] location with a note from my doctor which states that I have a [redacted] which prevents me from being able to exercise. The note goes on to ask that my membership be cancelled. I presented this note to the member [redacted]. [redacted] first denied my inquiry to cancel my membership by telling me that I had to go to the gym I signed up at to cancel. When I informed [redacted] that the website clearly states that "Members may initiate the cancellation in person at any club location" He then went on to tell me that my doctors note would not be sufficient because it doesn't state that I cannot exercise for 6 months. When I informed [redacted] that the website only states that "The two scenarios under which a member holding a Commit membership may be released from the terms of the Membership Agreement are (1) qualified medical reasons which prohibit the member from exercising, and (2) relocation of primary residence beyond a minimum distance, from a Sports Clubs location (this distance varies by state)." He informed me that I should call member services and tell them to honor what their websites states. When I called member services they told me that they would deny my right to cancel my membership because my doctors note didn't state 6months. When I informed the customer service rep that the website does not say that, she informed me that there is nothing they can do.Desired Settlement: I would like my membership to be cancelled effective 9/**/14. I would also like NYSC to revise their cancellation policy on their website.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,

Review: Some time in 2013 I had my credit card security compromised for unrelated reasons. So I cancelled the credit card that I had on file with my local [redacted] Sports Club. At the time I was out of contract with them and on month-to-month membership and since I had not been going, I decided not to update my credit card information - thus cancelling out any relationship with the gym. In mid 2014, a review of my credit card account showed that the company had somehow gained access to my new credit card and had been billing me monthly all year. Naturally I filed a chargeback for each charge. I hadn't even thought about that gym since the previous year. Even in spite of that, [redacted] charged me again the following month.

To make a long story short, I won the charge dispute because they could not verify my new credit card details. So what do they do? Send me to collections ([redacted]) They're calling me on my company phone. This is outrageous!Desired Settlement: Tell [redacted] to stop contacting me.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].Sincerely,[redacted]

I would like anyone who wants to join this gym to get everything in writing. When I signed the contract it stated that I could bring in a guest (it did not say that the same guest was not allowed more than once) it only said I could bring in a guest and when I specifically asked they said yes you can bring in the same guest. Everything was fine I was bringing the same guest when all of a sudden I was notified that at the end of that month the policy was being changed. I contacted headquarter and problem was fixed I was told I was correct and I have it in writing. We continued to go when again after a few months the same thing was said. This time their response was we can change our policy whenever we want. I also contacted headquarters again and they agreed with the gym that policies could change at any given time. I don't think that is a correct answer and why even have contracts if they don't abide by them only at their convenience. Such as when you are canceling they charge you a full months charge. When you call headquarters they are very rude and nasty they don't let you even speak. They don't want to hear what you have to say. A training in manners should definitely be given.

Review: My mother's signature was forged by a staff member on a 12-month agreement. I have contacted the club and they will not investigate or provide refund. She did not enter the building, use, sign, or read any agreement and the club showed me her signature and it does not match any of her Ids or any signature. They gym used my credit card.Desired Settlement: Refund chaarges for January (79.99 and 39.00) and no termination fee ($150) and no more future charges.

Business

Response:

Good Day,

This issue has been escalated to the Regional Director of the club for review. We cannot determine whether or not a signature is authentic and advise to report the issue to the authorities if you feel a forgery occurred. The consumer states that the club simply used his credit card, but there is a full membership enrolled with [redacted] address, phone number, and email address. At this time, no refund will be provided while the issue is under review.

Thank you

Review: I signed up with the NYSC Hawthorne in October and was told that it would be $49.99 a month, however, in November I was charged $69.99. So, I went to talk to the guy who signed me up and he said sorry about the mix up, we will credit your account. I also told him that I wanted to cancel my membership. He told me to come back in a week and he would cancel it. I worked out and then thought about the fact that if I cancelled in a week, then he would be able to charge me another month's fee, so I went back and told him I wanted to cancel it that day. He said okay and he would cancel it. I then moved away thinking that everything was taken care of, however, when I went back to visit in January, I noticed that they charged my account again in December for $69.99 and again in January for $69.99 and they also charged me an annual fee of $39.99. None of those charges should have been made since I cancelled my membership the first of November. I went to the NYSC to talk to someone because I really felt like the club itself was being shady. I found out that the guy who set up the membership was no longer there (and there were a lot of other complaints from other members), so the girl I spoke with told me she would take care of it and I would be credited for November, December and the two charges in January. Several weeks go by and I still don't hear anything, so I contacted her again by email (because I am no longer in town) and she contacts the Member Services Department and they finally tell me that my membership is cancelled, however I still haven't been credited back the extra months and fees that they charged me. They take weeks to respond and when they do respond nothing is ever said about the credit to my account. I am getting really frustrated with the fact that I was over charged because of a guy that was fired and they aren't doing anything to credit my account back.Desired Settlement: I would like to be refunded the amount that I was incorrectly charged. The person that I spoke to in January said that I would be refunded the amount charged in November ($69.99), the amount I was charged in December ($69.99), the amount I was charged in January ($69.99) and the annual fee I was charged in January ($39.99). All of that totals $249.96.

Business

Response:

Good Day,

A refund was submitted on 3/**. Please allow 7 to 10 days for processing.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and as long as the refunded money shows up in my account, then I find that this resolution is satisfactory to me and the matter has been resolved.

Thank you for you help!

Review: I signed up for a trial membership under the advertisement of a "10-day money back guarantee". However, when I tried calling to cancel within this 10 day time period I was bounced around and told someone would "call me back". I called back almost every day for 2 weeks and received the same response before I had to physically walk into the location. I was told by the club [redacted] that it was beyond the 10 days and he was "surprised" no one would call me back but he would make an exception since I did try calling within the 10 days. He agreed to cancel my membership and credit the charge; he even printed out a receipt of the cancellation and said I would receive an email receipt outlining the credit. Now four days later, the credit has still not been posted to my account, I have not received a receipt by email, and I was charged for the month of August ($15). I would like my money returned in full $74.99 + $15 charge for August. I feel as though I have been scammed and continue to be given the run-around in order to receive my money back.Desired Settlement: Credit of $74.99 (sign up fee) +$15 (August membership charge) to my Credit Card

Consumer

Response:

First of all thank you for your help. It is only because of you that I was able to resolve this issue. Secondly, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been a member at New York Sports Club for about two years now. In that time span, I have had multiple issues which were never resolved so now I have had enough. When I first joined, my contract was forged which I was unaware of and after about a year as a member, one of the sales workers created another account with my name and my credit card without my authorization. I became aware when I was charged $53.49 three times in addition to my monthly payment. Corporate never reached out to help like they have promised and so I went to dispute with my bank. They sent a rebuttal with the forged contract to the bank so I never got my money back on that situation which was totaled to $160.47. I have the bank statements to prove of these fraudulent charges. Following that incident, I was given a new key tag and was told the policy changed and I would pay $50 down and $29.99 per month plus tax. Now, I have been charged an additional $42.75 which was not written on a contract because they got rid of contracts and it was not implied verbally as a contract nor were there any signs put in the gym to inform me. I did not give any authorization to this charge and I am more than fed up with this company taking money from me. I go to the gym, I workout and I mind my own business but I am tired of this company taking money from me whenever they feel like it. The bank can't help because the contracts were forged, and the gym won't help and corporate will not answer their phone. Not only are they about to lose a good customer, but they are about to lose all the members I brought with me who joined this company. I am disappointed and I hope this issue can soon be resolved so that I can workout without having to check if more money was stolen from my bank account everyday.Desired Settlement: Refund

Business

Response:

We apologize for any inconvenience. I have spoken to the member directly regarding his complaints. The member enrolled on 11/*/2013 to account [redacted] and on 10/**/2014 he was changed to a new membership on account [redacted]. I have attached both membership agreements. The prior account [redacted] was not cancelled until 1/**/15 which means the member had two active memberships from 11/*/14 to 1/3*/15. We have processed a refund for the duplicate charges from the prior account [redacted] totaling $203.26.

I have also discussed the current charges for the member's active membership [redacted]. The member was currently billed $42.75 which is the annual maintenance fee that is billed on 10/** of each year.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to regards that I was refunded the amount that was stolen from me as part of a fraud scheme, but it does not justify taking a year to settle this issue. Also, agreement [redacted] was never an agreement as it was completely forged and I never got the opportunity to read a contract. Unfortunately, I also lost a day worth of work due to a bank dispute months ago with this company, but to get some money back is better than nothing. I do not know if I will continue to give this company my business along with all my friends who I got to sign up, but I was satisfied with how well and professional the worker from corporate was to me on the phone. Out of everyone who has done nothing except look the other way, I am happy and thankful there are people who still care and the company would strive if they had more people like herself. The facility is great and would be perfect if it weren't for this issue.

Review: New York Sports Clubs were notified about cancellation of membership on June **, 2015 both by the following letter sent AND hand delivered to the location at [redacted]. Last eligible charge incurred on July *, 2015, yet billing continued through December 2015 (5 sequential months). Despite several follow-up phone calls to confirm, and several attempts using several means of communication (phone contact, hard-copy letters through [redacted], and email correspondence), Town Sports International still refused to acknowledge cancellation request. Last use of facility, as per their records, was June **, 2015. Here is the original request: [redacted]Desired Settlement: An outstanding bill of $87 was sent to a collection agency. Reverse this charge for a balance due of $0. In addition, please investigate unethical business practices.

Business

Response:

We apologize for any inconvenience. We have no record that the member ever requested to cancel the membership. The membership is past due for October, November and December therefore cancelled due to non-payment effective 12/**/15. The member last used the membership on 6/**/15 and has been a member since 2008. As a courtesy we will waive the $87.00 in collections. We are unable to process any refund since there is no record of the member requesting to cancel. If the member can provide documentation we can certainly review it for a refund. Such as cancel confirmation/receipt or a certified mail receipt.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution - that they will waive the $87.00 in collections (please provide confirmation when that action is completed) is satisfactory to me and the matter has been resolved.

Review: I attempted to cancel my membership with the NYSC on [redacted] Broadway after I moved to CT. I visited the club in person in October to give my 30-day notice. They did not process the cancelation and I was billed for both my gym membership and personal training in November. I called customer service on November [redacted] when I noticed the two charges on my credit card and spoke with [redacted]. [redacted] processed a cancelation, and said I would get a refund within 5 business days. you can reach him at: [redacted]Today I checked my credit card statement. Not only was I not issued a refund for the previous month's membership fees and personal training fees, but I was charged an additional $316 on November 25th (the day I canceled) and an extra $150 fee is processing as of today! I have an email from NYSC from November [redacted] stating that my membership was canceled effective 11/**/2013, and that no further charges would be incurred.Desired Settlement: I want a refund of my November membership fees($89.99), my November personal training fees ($316.00), my December personal training fees ($$316.00) and the extra $150 fee I was charged this month. I also want them to stop billing me going forward. Please help! Thanks.

Business

Response:

Good Day,

2 new refunds have been submitted for this account. The first was submitted on 12/** for $89.99 and the second on 12/** for $150. Please allow 10 business days for all refunds to be available.

Thank you

Review: I cancelled my gym membership, along with my wife's and daughter's. I was told that the cancellation fee of 29.95 per member. This was not explained at all during the sign up. Also when I asked to provide the paperwork that I agreed to this they printed out a 2 page membership agreement which did list it. However, all the paper had was my digital signature from the signature pad that the rep asked me to sign 4 times when I initially joined. No where on the pad was the full agreement of the membership. Just total false advertisement. IN addition when I asked to speak with a manager, I was told 1 would not be in until tomorrow. Unfortunately I am out of town the remainder of the month. I called member services at ###-###-#### and spoke with Brandon (id [redacted]) who said I agreed to the terms and there was nothing that could be done. What a complete joke. The cancellation cost more than the month to month membership.Desired Settlement: It is ridiculous that they can get away with something like this. I should not be charged a cancellation feel unless I signed actual documents.

Business

Response:

Members [redacted], [redacted] and [redacted] all have a signed agreement. Our members sign their agreements on an electronic pad and are shown a blank agreement copy in which they are agreeing to at each section they sign for. Members can view their agreements at any time through their online account. We have cancelled each member according to the terms that were agreed to in the contracts.

Review: My credit has been over billed for several months and I cannot get a resolution or customer service, both locally or at the corporate level.Desired Settlement: Refund my membership fees since Sept 2015 and cancel my membership.

Business

Response:

We apologize for any inconvenience. The member enrolled on 9/**/15 and paid $53.45 with the card ending [redacted]. On 11/**/15 the member disputed the $53.45 with the billing institution causing a balance on the account for $53.45. The member paid the balance of $53.45 on 11/**/15 with a different card ending [redacted]. The member disputed the $53.45 charge again on the card [redacted] on 1/**/16 which caused a balance of $53.45 on the account again. The member made a payment for the balance of $53.45 on 1/**/16 to the same card ending [redacted]. Therefore due to the disputes the member was charged $53.45 three times but only should have charged $53.45 once. On 3/**/16 we refunded the member $106.90 for the two overcharges of $53.45. The member is owed no further refund. We have a signed agreement for the membership and the member has consistantly used the club therefore a full refund is not warranted. If the member decides to cancel, the membership would cancel at the end of the month with a $29.95 cancel fee. The member can cancel online, by visiting the club, or by calling Member Services (###-###-####) or emailing ([redacted]).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The monthly charges on my credit card on file is $21.35. The $53.45 charge identified in the invoice was for a one time fee the manager waived due to the fact I 'took over' another canceled account and would be charged $19.95 plus tax monthly. The explanation did not even mention the monthly fees in [redacted] each for $21.35. The explanation was 'fabricated' to match the overage charges and the $53.45 charges. Why would they be charging me monthly $53.45 when it clearly states on the agreement it is a one time fee. I have visited the NYSC location ONCE since I identified this situation in December 2015 and could not get it resolved with [redacted]. because I am embarrassed to go there.I have been trying to resolve this Issue for 3 months with no resolution. It has become a part time job. After all of the aggrevation and hastle they expect me to keep with the agreement. They violated it by not making the proper charges to my account. I feel the contract shold be voided and all monies I have paid to them should be refunded. And by all means, I do not expect to have to pay to terminate a contract they clearly did not abide by.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reached out to the member directly but [redacted] was unable to clarify the situation since he is out of the country. We expect him to reach out to us directly for further resolution. We were not aware in [redacted]' initial complaint that he took over a cancelled account since this is against our policy. On 9/**/2015 we enrolled [redacted] and [redacted] card ending [redacted] was placed on the account billing the Annual fee of $53.45. On 10/**/15 [redacted]' card ending [redacted] was placed on the account and the membership was changed to [redacted]. On 11/**/15 Genevieve disputed the $53.45 charge to her card ending [redacted]. This dispute caused a balance which [redacted]' card ending [redacted] was charged for $53.45 on 11/**/15. [redacted] disputed this charge on 11/**/15 which caused a balance again and he was billed again on 1/**/16 which went through. [redacted] dispute on 11/**/15 was settled in our company's favor which means that in the end she paid for the $53.45. [redacted]' dispute on 11/**/15 settled in [redacted]' favor which means he kept the refund for the charge. But [redacted] should not have been charged the $53.45 on 1/**/16. [redacted] should have received a refund for the $53.45 but instead we refunded him $106.90 which is more than what was due. [redacted] was charged $21.35 from 11/**/15 through 4/**/16 for membership dues each month. [redacted] used the membership so there is no further refund warranted. Since [redacted] did not sign the agreement we can cancel the membership at the end of the month with no cancel fee.

My son had join this memebership 2 months ago for summer when he was home from College. We received 4 calls in 2 days to provide us information and were clearly told that we just need to tell their front desk before end of the month to cancel.
My son called 3 times, sent email to cancel and told in person to front desk that he wants to cancel his membership as he is moving back to dorm. Every time they told, he need to talk to manager and manager is not available. On Friday when he called again, they stated that manager will be here on Saturday. He stopped by Saturday before moving to dorm and they said manager is not available and he will have to come back on Sunday, even though he stated that he is leaving area to be going to dorm.
This morning (Sunday) he called and they again said that they cannot cancel unless he is there in person.
This experience is so negative that it is worth sharing with rest of the potential customer.

Review: In May of 2013 I began personal training at this location. I began with 8 sessions per month. Over the summer, I decreased my sessions per month to 4 sessions per month. In the late fall of 2013 I was suffering from medical problems and could no longer personal train. So in January 2014 I asked my personal trainer to cancel my account. She did. Upon canceling they automatically charge you one last payment as a final payment. I understood but saw that in March I was still being charged. I went in person to speak with a manager and found out through speaking with him that somehow when I decreased my monthly sessions from 8 to 4, it opened two personal training accounts under my name. And when my personal trainer canceled my account, she only canceled one, not two. After speaking with him he said to supply him with a letter from my doctor stating I could not personal train anymore which I did. He said he would speak to billing and have them refund my money. It has been three months and after trying to call and arrive in person I have made no headway. They said they did not want to cancel this second account because it would charge me that automatic last bill, and they didn't want to do that, but in the meantime I am still being charged every month. With no end in sight.Desired Settlement: I deserve my money back since a second personal training account never should have been created, and when canceled both should have been canceled. They should apologize and refund me my money.

Business

Response:

Good Day,

I apologize for the delay. A refund for the April payment has already been processed ($316). Due to an internal error, the other 2 months will be processed today. Again, I apologize for the inconvenience. Please allow 7-10 days to see the funds in your account.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I tried this gym out after first moving to Queens. I was told that if they got my credit card information, I could have a free trial for 10 days and I was able to cancel it if I did not want to continue my membership after the 10 day trial. I went in to sign up on the [redacted] and September and [redacted] said that my trial would begin on the [redacted] and he would give me a few extra days, as was indicated on the contract. On the [redacted] (sept **) day I spoke with someone at the gym about the cost of membership and he said that it was the last day of my trial and that I should e-mail [redacted] ([redacted]) with my decision regarding membership. That day I sent [redacted] and e-mail to cancel my membership and did not hear back, so assumed that it was cancelled. Yesterday on October ** I realized that NY Sports Club took money out of my account twice- once on Sept * for $49.99 and once on October * for $69.99. They did not cancel my membership as I requested. I called them immediately and was told that I had to wait to speak to [redacted]. When I reached him today he said I couldn't cancel via e-mail and he just now noticed my Sept ** e-mail canceling the membership. He said he would look into it tomorrow- I said look into what I haven't been to the gym or used it and I certainly would have if I knew I was being charged (in fact I even signed up with another gym that month!). They are giving me the run around as my credit card accumulates interest for this charge.Desired Settlement: Refund of the $49.99 and the $69.99 and any interest I was charged as a result of these unauthorized charges.

Business

Response:

Good Day,

A full refund was processed on 10/**/2013.

Thank you

Review: I belonged to New York Sports Clubs for many years and always paid my monthly dues on time. January [redacted] 2014 I went to the [redacted] NYSC location and submitted in writing my desire to cancel my membership. I was told I would receive a phone call confirming my membership had been canceled. After a week I called and was told my membership had not been cancelled but would be cancelled shortly. I called the gym two more times over subsequent weeks and still the membership was not cancelled. I spent hours on hold trying to reach someone at the central member services office. On 3/*/14 I reached [redacted] at member services who finally canceled the membership and agreed to waive any additional charges as it had been over 30 days since I initiated this process. I received e-mail confirmation that my membership was cancelled and my balance was $0. I also informed my credit card company that I no longer authorize charges from this merchant. My last visit to the gym was in January and I have not used their services since.

I was subsequently charged $52 on April *, 2014. I have spent additional hours on hold trying to reach someone at the member services office and am disputing the charge with my credit card company. The cancellation of this gym membership has taken many HOURS with numerous obstacles put in place by NYSC. I initially had to visit the gym in person to cancel, then had to spend hours calling the gym and member services and now am wasting time disputing an unauthorized charge. The hold times are extreme and unreasonably long no matter when one calls. Making cancellation of a gym membership this difficult is unacceptable.Desired Settlement: I am owed $52.

Business

Response:

Good Day,

[redacted] was not billed for services on 4/*/2014, the charge was from the March dues that were disputed plus a late fee that was assessed. I have requested the $52 to be refunded. Please allow 7-10 business days for the funds to be available.

Thank you.

Review: I joined Boston Sports Club in October of 2012, and I canceled my membership with Boston Sports Club in September of 2013. I went in to cancel my membership in September, I was told that my contract lasted 1 year with them and that I needed to live it out. So I agreed to have it canceled in October. Coincidentally, My account was suppose to be frozen for the months of June, July, and Augest of 2013 and I was charged the full month fee of $63.96, When I brought up the error to them they settled the dispute by putting my membership on credit for 3 months. I moved from Boston Ma, to Maplewood NJ, during the time my account was being credited and was under the impression my membership had been canceled. When my unused credit with the gym wore out in January 2014, they began billing me again even though my membership had been canceled. There is no record of me ever signing in at there gym since October, 2014, and like a mentioned I live in New Jersey a four hour drive away. I am owed the amount of the monthly membership which $63.96 four times for the months of February, March, April, and May of 2014. And a $1.08 for the month of January 2014 making a total of $256.92Desired Settlement: $1.08 Transaction made 1/*/2014

$63.96 Transaction made 2/*/2014

$63.96 Transaction made 3/*/2014

$63.96 Transaction made 4/*/2014

$63.96 Transaction made 5/*/2014

Total $256.92

Business

Response:

Good Day,

We do not have a cancel request on file and the membership was frozen from August 2013 - December 2013. If [redacted] could please provide documentation of his move, we will be happy to refund back to the date. We can accept a lease, mortgage statement, utility bill, official USPS change of address receipt - anything that will show [redacted]'s name, address, and date.

Thank you

Review: I joined the Boston Sports Club in early 2014, and the person who helped me was names [redacted]. After getting laid off, I called [redacted] and asked him what I needed to do to cancel my membership as I could no longer afford the monthly payment. He told me that I just needed to give him 30 days notice and it will be cancelled effective the last day of the that 30 days.In my December bank statement, there was a charge of $39.99 to the Boston Sports Club for the annual "Maintenance Fee". I called the club and spoke with [redacted], on Monday, January [redacted], Tuesday, January [redacted] and Wednesday, January [redacted]. I left messages for [redacted] and [redacted] and never received a returned call. I finally reached [redacted] and explained the situation and he refused to credit my account the 39.99 because there was a contract. I again explained that [redacted] cancelled my membership early last year and I haven't been to the gym since. He flat out refused to credit my money back to my account despite the fact that [redacted] had cancelled my membership last year.Desired Settlement: I would like my account credited the 39.99.

Business

Response:

Good Day,[redacted]'s membership was not cancelled, but put on freeze in 2014. Please forward the cancel confirmation and we will be able to refund the $39.99. Also, [redacted]'s membership was a 1 year commitment and would have required a $150 early termination fee to cancel prior to January 2015. We have no record of this payment.The membership was cancelled effective 1/*/2015.Please review the attached agreement.Thank you.

Review: I signed up a membership with NYSC on 9/**/13 and I got a personal trainer membership as well, but my personal trainer was always busy and not available even tough I paid for it. So after 6 months I cancelled it with the manager of the location.. the cancellation was never recorded and they charged me for the next 4 months..

After all this problems I just decided to cancel my membership. I went to the gym and I paid by cash the last month subscription on 08/**/2014. They wrote me down on my membership agreement "cancelled out", but actually what i've just found out they never did it! after I went to the gym to cancel me out I wrote an email to NYSC asking them if everything was settled up and if I should something else. they never replied me ( I have all the emails to prove it!).

Few days ago someone called me to tell me that NYSC was going to collect my data because I didn't pay my bills.

I left the US for good, I went back this month for some business meeting and I tried to reach them out. NYSC representative explained me that they never cancelled me out so I should talk with the manager of the location to try to fix it.

It's been already 2 times that I went to the Gym location but none was thee to talk with me.

I left my phone number to be called back, but nothing.

I'm leaving again this week end I can't wait for some manager to call me out and fix an issue that they provoke because they didn't transmit or update my cancellation.Desired Settlement: I just want them to understand their miscommunication and to fix my position.

I did what I should do. I paid me off 1 month before the expiration date, I asked for the cancellation, so now they should fix an issue due to their inefficiency.

Business

Response:

Good Day,I apologize for any inconvenience. I do see the personal training membership as being canceled. In order to refund for months that should have been canceled we will need a copy of the cancel confirmation, or some documentation stating that the PTM membership should have been canceled. Again the personal training membership is canceled with no further billing.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hello, as I said in my complain I don't care about the personal trainer refund. That's not my issue that was just a first hint to show me how the [redacted] doesn't communicate with the NYSC location I was member with. I cancelled my annual membership 1 month before the expiration date. The manager gave me a paper where he wrote down CANCELLED OUT. But they are still asking me to pay for all the successive months as if I renewed my membership. I've been on the NYSC location last Tuesday I've spoken again with the manager who emailed, in front of me, the [redacted] to tell them that maybe something ran wrong when they cancelled me out. He said my cancellation was effective and well done and I don't have to be chase after for the collection. So, the manager told me I was right and all the documents I had were ok, but 2 days later [redacted] called me and told me that I have to show more documentation . I showed them what they gave me and what the manager told me was enough. It's not my problem if they didn't give me the right cancellation papers. I acted in bona fide, they didn't. They are taking advantage of their own mistakes. After I cancelled out my membership on August 2014 I email [redacted] asking if it was ok, if I should do something else to cancel me out. They never replied to this email. My request is just to cancel all my records as it should be done almost 9 months ago when I paid off my fees and I signed up a cancellation request.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,I apologize for any inconvenience. In order to refund we will need a copy of the cancellation for your general membership.

Review: I joined Philadelphia Sports Clubs (part of New York Sports Clubs) [redacted] while temporarily living in Philadelphia. I specifically told them my living conditions were temporary and asked for monthly service and about cancellation and was told I could cancel at any time.

I ended up almost immediately no longer living in that Philadelphia location and tried to cancel my membership 2 weeks in by calling that gym location. They indicated they could not cancel over the phone and wen I pushed, they said I could call member services and cancel. I tried the number and after waiting for a substantial amount of time, no one answered.

I tried cancelling 2 more times and informed the gym I was unable to get through to member services and asked if there was any other way I could cancel and they indicated that I could only cancel by coming into the gym or calling member services. Finally, I went out of my way (Philadelphia is 2 hours from where I live) to cancel my membership. Interestingly enough, when I arrived, the employee that was there told me they couldn't cancel my membership for me that it needed to be a manager who was not available. I had to wait for a manager to finally arrive to do the cancellation.

Today (March [redacted]) I was called about collecting payment for my membership because I did not cancel on time to prevent being billed another month. I explained what happened and they said I needed to cancel in the gym or someone "would have eventually answered" on the cancellation line. When I indicated to this billing department representative that I would be contacting the Revdex.com, they simply hung up. I called back to the number not knowing if this issue was resolved and the person I spoke again began talking about how much was owed and then eventually put me through to member services.

The member services person I spoke with indicated I could have cancelled online or by certified mail. When I asked why the gym did not mention these possibilities to me she simply said she couldn't confirm what the gym may or may not have told me but those were the processes by my agreement. I had her go online the same time as me to point out where the online cancellation was and she also pointed out it was not there unless you created an account and the option was in there somewhere (I am no longer a member so I didn't see this) but there was no cancellation link on the regular web page or in the "Contact Us" form.Desired Settlement: The only outcome I want is to not make this final payment and an apology for manager loudly announcing during a busy time at the gym, "Who wants to cancel their membership!?!?!" It was inappropriate and drew a lot of attention my way.

Business

Response:

We apologize for any inconvenience. We understand that the member states he requested to cancel prior at the club and by calling Member Services but was unable to complete the cancellation process until he visited the club and cancelled with a manager. We have several options to cancel memberships. Members can visit the club to cancel with a manager, write a letter to Member Services, email or call Member Services. Members can also cancel through their online account. The member must set up their online account so they can access the cancel option. The member could have went to the Contact Us page on our website and submitted feedback requesting to cancel.

The cancellation terms for the membership is that a 30 day notice is required. The member requested to cancel at the club on 3/**/16 and was cancelled effective 4/**/16 since the membership must remain active for the next 30 days. In order for the member to avoid paying on 3/**/16 the member would have needed to request cancellation by 1/**/16. The member currently has a balance of $54.99 which includes the monthly dues for March of 39.99 and a $15 late fee since we could not collect. We are willing to waive the late fee but the $39.99 balance is valid and due. We would not waive this balance unless the member had documentation that he requested to cancel the membership on 1/**/16 and that it should have been processed. Such as a cancel receipt or cancel form filled out.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I made it very clear on my multiple attempts at calling the location to cancel that I was unable to get through to member services, and could they please help me in any other way. These other two methods if canceling were never disclosed to me until yesterday which is far after the fact of me trying to cancel. New York a sports Clubs purposely makes cancelation overly difficult so they can continue charging past when someone wants to cancel. I believe this is also apparent by the sheer number of Revdex.com complaints received for billing issues in the past 3 years. Furthermore, I had informed the manager at the gym when I go ally did arrive in person to cancel that my credit card data had been stolen ad part of the Bailey's online data breach and that the card was no longer active for charges. He did not request new card data. I should not bbe charged at all because I did not have seen their services on the 30 day period from my I I tial attempt to cancel, I made multiple attempts to cancel which the manager refused and did not provide the other two options. The contact us form on the Web site has nothing regarding cancelation. Furthermore, I fail to understand why I owe a payment at the beginning of March. I prepaid my first 1 months of service which began sometime on or after January [redacted]. That would put me up to date to March [redacted] or later depending on the day I started. This company continues to use dishonest methods to prevent people from canceling their membership and then insisting on payment despite not providing the resources to readily do so.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We only have one record of the member contacting Member Services which is on 3/**/16. We understand the member states that he called Member Services several times before but was unable to speak with a representative. We have record that the member requested to cancel the membership on 3/**/16.There is a 30 day notice to cancel therefore the membership is effectively cancelled as of 4/**/16. We have waived the $15 late fee as a courtesy and the member currently has a balance of $39.99. As stated in previous responses this balance is valid. If the member could provide record that he spoke to a Member Services representative or visited the club prior to 3/**/16, we could certainly review to waive the March dues. If the member cannot provide any record the balance stands and would be due. We have provided this information several times. We consider this issue settled and there is no further response needed unless new information is provided.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I officially reject the response from the business but I will pay the $39 due to concerns about their dishonest practices impacting my credit history or reputation in a similar fashion to their own terrible reputation both with the Revdex.com, on [redacted], and a number of other reviews. I will be filing a formal complaint with Consumer Affairs about the practices of New York Sports Clubs regarding this issue and apparently the issue of a number of other consumers.As I have not been able to reach member services on my own in the past, if the company could contact me for payment information, it would be greatly appreciated.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Dear Sir / Madam,As per NY sports club they will issue me refund , however its been 3 weeks already but no refund processed yet.please see below email received from Membership coordinator about refund.From: [redacted] Sent: Wednesday, October **, 2013 4:40 PMTo: [redacted]Subject: RefundHi [redacted], I received an email today confirming that the refund was approved. You should see it refelcted in your account before the end of the week. Once you see it has been done we will complete the enrollment at the appropriate rate. We apoloize for all the inconvenience. Enthusiastically,[redacted]Membership CoordinatorNYSC-[redacted]###-###-####Desired Settlement: $899.40

Consumer

Response:

At this time, I have not been contacted by New York Sports Club (All Locations) regarding complaint ID [redacted].

Sincerely,