New York Sports Clubs

Review: I have contacted multiple times this branch for a membership switch over. I have called at least 30 times and I told them that I have 2 memberships, that I am trying to cancel one and no one got back at me. They don't call, they don't pick up the calls, they simply do not care.Also I am overcharged many times and I don't get refunded. It happened about 3 times so far. The latest overcharge to my account was on 1/**/2014 of 78UD (rate lock fees) which I wasn't supposed to be charged.Also, originally, one of their membership reps has forged my signature and instead of having a month to month contract they signed me up for a regular contract which binds me to be their member for at least 1 year. Due to the fact I complained, they fixed it and they shredded that contract. However, I still possess a copy of the forged signature contract which I can always use in a court matter. However, I don't want things to escalate this far. I only want to be refunded for $78 rate lock fees and the memberships to be cancelled as of February **, 2014 at NO CHARGE to me, bcs of the execrable customer service they have and never to have to deal with this sports club again. That's all I need and want. In my life I haven't called 30 times for a matter to get resolved. And still wasn't resolved. This particular branch has the worst services ever.Desired Settlement: I only want to be refunded for $78 rate lock fees and the memberships to be cancelled as of February [redacted], 2014 at NO CHARGE to me, bcs of the execrable customer service they have and never to have to deal with this sports club again. That's all I need and want.

Business

Response:

Good Day,

This has been responded to through the duplicate Attorney General complaint that was filed. The memberships were enrolled with different names as different genders and had different signatures. All documents have been sent to the NY AG office for dispute settlement.

Thank you

Consumer

Response:

I never made a complaint to Attorney General. I made a complaint with consumer's department, that's all.

I signed for the membership on behalf on my husband. He's never used the membership and I tried to switch it over to my name. No one had the decency to help me with this and I decided to cancel both memberships. They have 2 signatures bcs one of them is not my signature but something they forged.

All I want is for them to cancel the memberships and leave me alone for good. I am not even going to claim the money they charged me. they have to cancel my memberships and that is all.

Review: I previously lived in Wyckoff NJ and I signed up last July 2013 for a 3 month membership to NY Sports Club. They told me that I was only signing up for 3 months and I paid in full $49.99 plus tax = $53.49. When given the Membership Agreement I didn't see information about the 3 month membership so I had the rep, [redacted] write it on the form. In Feb 2014 I received a notice from Integrity solutions, a collection agency stating that I wowed $118.71. Called NY Sports club and they said I paid for the 3 months and was done. Couldn't convince Integrity. I was worried about my credit rating so I have paid it. Although Integrity assures me there will be no more charges, I am sending a certified return receipt letter to the NY Sprots Club. I think I should be reimbursed $118.71.Desired Settlement: Refund $118.71 and receive a letter saying there will never be any other charges.

Business

Response:

Good Day,

[redacted] purchased the membership on 7/**/2013 and paid for the processing fee. On 8/*, we billed the monthly dues ($39.99+tax = $42.79). We were unable to collect dues from [redacted] on 9/* or 10/* and the membership was cancelled due to non-payment on 11/**/2013, exactly 4 months after enrollment. [redacted] is due a refund of $42.79 - one months dues.

There is no affect on [redacted]'s credit from the collection attempts. Please let me know if the refund of $42.79 is agreed upon and I will process. Everything else that was collected is valid.

Thank you

Review: I have been a member at this location since 2005. Over the past year, conditions at this facility have gotten pretty bad. Broken glass , broken uneven floors, un-mopped and un-dusted floors and equipment, broken machines, dumbells not re-racked and kept on the floor, dirty, disgusting, un-sanitary lockerrooms, with urine on the floor or broken toilets that can't be flushed is the norm here on a daily basis.

I have been voicing my complaints to both the location [redacted] and corporate [redacted] for a year now to improve the conditions of the facility especially considering the hefty price they charge. Nothing has been done. On Sunday 6/**/14, my membership was revoked they said due to excessive compalints. On top of that they had the police escort me out as if I am a criminal.

As a paying customer, I have every right to complain and ask for changes when my health and safety are at risk here. The gym looks like a warzone in a 3rd world country.Desired Settlement: I want my membership re-instated and I want it complimentary and I want a change in management at this location and on the corporate level as well. They need people who care to be put in place.

Business

Response:

Good Day,

Town Sports International is in agreement with the club management. [redacted]' membership has been cancelled and will not be reinstated. Your concerns have been notated and [redacted] will not be welcomed back to any Town Sports International facility.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

What is the reasoning for this? I was a paying customer in good standing. No warning was ever received? A specific answer is needed for this or my next step will be to hire legal council and take this matter to the courts. Please advise.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,

Review: On April **, 2013 I paid a $15. 00 guest fee by credit card to Manager [redacted]. He told me the first time he ran the card it didn't go through so he scanned it a second time. I was giving a receipt for $15, (receipt #[redacted]). In May when I reviewed my credit card account I noticed I was charged a $15 dollar twice. I called and was told to FAX a copy of statement and receipt to their FAX ####-###-####, ATTN: [redacted]. I did that on May [redacted].On May [redacted] I called and talked to [redacted] who said he a processed a credit and that it should show on my account next week. On May [redacted] I called again and he said it should have processed and he would look into it. If it didn't show on my account by the following week to call again.On June [redacted] I called again and was told to FAX the information again along with my address. I have still not received my refund and when I call [redacted] is not available and does not return my calls.Desired Settlement: I would like an explanation of the poor response to my concerns and a $15.00 refund sent to me. Even though $15. is not a significant amount, their lack of concern in resolving this matter is frustrating. If this is standard practice for them the small dollar amounts they are taking from people will add up.

Consumer

Response:

I received a call from [redacted] of the NYSC. He said that the guest fee is $30 and that is why I was charged twice. This is the first time I was told this. When I went to the club I was told $15 for the day and the receipt I was given was for $15. In prior conversations I was told I was getting a refund and was never told the fee was $30. I was not offered an apology or any other explanation other than someone told me the wrong information. In looking at their website I could not find anything about a guest fee. I was there as a guest of one of their current members.

I was fraudently asked to sign a contract which was on computer and never presented to me to read by an employee not working at club anymore I was told I was just signing my [redacted] charge .I had joined my grandson at the club which I was told was for month to month as he was going back to college in North Carolina January 2016 they now insist on me paying a charge of $32.05 I had called [redacted] and issued a complaint. [redacted] just wrote to me that I have to pay a cancellation fee of $32.05. I was never apprised of the situation that it involved a cancellation fee due to the fact that no one ever showed me a CONTRACT and I was told I was signing an [redacted] charge.it is not the amount of money involved but rather shady business practice. The sales representative wanted to make sure that I was on the hook for constant payments.I trust that you will look into this matter. I am shocked at the method the club uses to ensure constant membership!

Review: I canceled a NYSC membership in December of 2012. I did not end my contract early, I had this membership for approximately 2 1/2 years. I began receiving calls that my payments were not going through in january of 2013. Everytime I spoke to an agent, it was established that my account was canceled. I had two accounts under my bank account. One under the name [redacted] and another under [redacted]. Both [redacted] and I received phone calls in regards to payment on the account after the account was canceled. The account was on automatic payment until cancellation, so no month of membership was left unpaid. [redacted] even received email confirmation that his account was canceled. Both accounts were canceled at the exact same time. I am now receiving notice from creditors that I owe 311.92. I do not understand why I must pay this. I have bank statements that show that each month was paid, and the account was canceled, so I should not have to pay for the months after cancellation.Desired Settlement: I would like these charges to be removed, and I would like written confirmation that these charges have been removed.

Business

Response:

Good Day,

[redacted]'s membership was never cancelled through Member Services or in the club. It looks like she either cancelled the credit card or advised the credit card company not to pay. This is not an approved method for canceling the membership according to the terms and conditions. If I am mistaken, I apologize and request a copy of the cancellation notice she would have received from the club or Member Services.

[redacted]'s membership was cancelled in February when he called Member Services and said it should have been cancelled in June. According to [redacted], both memberships should have been cancelled in December. [redacted] had a credit placed on his account to remove a balance, then disputed the charge to have the money returned through his credit card.

Please provide a copy of the cancellation notice for [redacted] and please advise whether [redacted] should have been cancelled in June or February so we can account for any dues that were returned.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: .

Both accounts for [redacted] and [redacted] were under the SAME credit card. And both accounts were to have been canceled at the same time. [redacted] and I both received calls in regard to the account, whether there was a mistake prior to those calls with the cancellation, I do not know. But all months were paid for. My point is that when I received calls from NYSC in January, I told them over the phone that the account was to be canceled. I was told then that they understood and the account was canceled. At the same time [redacted] received the same calls, and he did the same. He received email confirmation that his account was canceled, however I did not. Once again both accounts were under the same account. I understand that perhaps I should have pursued more into why I did not receive email confirmation that my account was closed, but it should not matter. I should not have to pay beyond those phone calls when I had conversations with customer service representatives about my account being canceled. If I owe any difference in that time, I have no problem paying that. But I should not have to pay for the months (feb/march/april) that I was sure my account was canceled with them due to having conversations with them in that regard.

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,

There is no record of [redacted] speaking with Member Services. Further, Member Services does not make outbound calls to members about credit cards or balances. This is done by a third party agency that cannot cancel memberships. [redacted] called Member Services on February [redacted] stating he should have been cancelled in June. This was a separate call from any made by the third party agency used for updating and collections and was followed up with the cancel confirmation via email. [redacted] would have had to call Member Services and request the cancellation on her own membership regardless of the shared credit card. Again, there is no record that [redacted] contacted Member Services to request the cancellation and simply disputed the charges instead.

At this time, I have removed [redacted] from our collection records and removed the balance in an effort to end the matter.

Thank you

Review: I signed me and my wife up for memberships with NYSC in April 2014 (at the Greenpoint club at [redacted]) . We knew we would likely be leaving New York for California in 2015, and we therefore made sure that we would be able to cancel our membership when that time came. The staff made it very clear that we should have no issues doing so. We ultimately gave the club notice of our move earlier this month and they confirmed that after 30 days (the minimum notice period they require) we would no longer be charged and would no longer be members. Great.

Then, two days later I see two charges for $39.99 ($79.98 total) that I came to find out are "rate stability fees". These are fees that are charged to keep your rate flat year over year. Seems highly suspect, but apparently this is buried in the contract that we signed. My [redacted], [redacted], recommended I call corporate to reverse the two $39.99 charges since we would no longer be members and would clearly be paying this for for no benefit whatsoever. So I took her advice and called corporate billing the next day.

I spoke to a woman who identified herself as "[redacted]" with employee # [redacted]. She was the most rude CSR I have ever dealt with. She simply refused to take the charges off and would not let me talk to a [redacted] or [redacted]. It was absolutely absurd. I explained that if they wanted to charge us 1/12th of the $39.99 fees since we would be members for only the month of January, then that would be fine. She would not listen to reason. She did not care that they were charging us $80 to hold our rate steady for 2015 when we were no longer going to be within 1000 miles of one of their clubs.

I cannot begin to explain my frustration with this company. They clearly do not care about their members and are frankly ok stealing money from the very people that generate their revenue.Desired Settlement: We were charged $79.98 for rate stability in 2015. After the required 30 day notice, we will not longer be members as on February *. So, I would like to be refunded for the 11 months in which we will not get the benefit of this "rate stability" fee.

The fee should be $79.98 X 1/12 = $6.66. So we should be refunded $79.98 - $6.66 = $73.32

Business

Response:

Good Day,Rate Lock is charged on January [redacted] of each year and is not to maintain the rate for the following year, but to maintain it for the life of the membership regardless if it is 6 months or 6 years. [redacted]'s membership is active as of January [redacted] and is subject to the charge. We apologize that the club advised [redacted] to contact the corporate call center to reverse the charge. It is part of the agreement and non-refundable.Thank you.

Review: I have had issues in the past with billing with this company so this is just the latest example. I am supposed to be billed on the first of each month. I noticed a couple of weeks into November that I had not been billed so I contacted them to get it sorted out. After 5+ phone calls, I was finally billed for the month. However, they charged me a $15 fee for it being "late" despite it being their issue.

I have contacted repeatedly since then to have this rectified. I never receive a call back so I am only receiving information when I am able to get in touch with someone. I have been told that they are upgrading their billing and "there is nothing we can do" to get my money back.Desired Settlement: I am only asking for my $15 back to be refunded in a timely manner. It has already been over two weeks with no resolution. I also want it to be noted that this company is notorious for doing this (I had this problem with a $30 charge about 9 months ago) and it needs to be flagged for its billing issues.

Consumer

Response:

At this time, I have been contacted directly by New York Sports Clubs regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I have yet to receive my refund despite being told I would have it by January *, 2015. I have called and emailed since the first and have yet to receive any response

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,The $15 credit has been applied to the February [redacted] invoice. Instead of the normal $69.99 payment, [redacted] will be charged $54.99.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: To whom it may concern:

I signed up for a special at the gym, NYSC. I was told, in person upon signing the contract for a trail membership, by the consultant [redacted], that the contract is for exactly 2 weeks, meaning that if I call to cancel within 2 weeks, the $49.99 I paid will be returned to me, no questions asked. I was told that I would be under no obligation to sign up for the gym.

As you can see on the contract, I signed up on 5/**/14, and the 'period covered' starts from 5/**/14. Exactly 2 weeks later, on 6/*/14, I called to cancel, only to be told then that I had to cancel within 10 days, and not 2 weeks as agreed upon. NYSC then continued to charge me a monthly fee of $69.99, even though I had called to speak with the [redacted], [redacted], and we agreed that I would be refunded. I was never refunded, I just kept being led on by being told that it will take a while for the charges to post, and always being transferred on the phone to other people with no result.

I emailed [redacted] as well, because he would not answer when I would call and leave him messages. He responded to the first email asking "how can I help you?", but never responded after I reminded him of myself, even though I had tried to resolve this issue with him numerous times.

The only reason these charges stopped, was because I closed that debit card and was sent a new one, with a new number, so NYSC would not be able to charge me for a gym I was not even going to, after the 2 week trail.

For your reference, the 16 digit number on the debit card I used will be different from what it was when NYSC charged me, because a replacement was ordered since then (to stop their monthly charges). Let me know if you have any questions about that. The total amount unlawfully charged was $119.98.

Also, I saw that the address for this location on this site did not match what is written on the NYSC contract, which is [redacted].

Please let me know if I can send you a copy of the contract and email thread between myself and [redacted], because I do not see where I can attach it on this form.

I greatly appreciate your help in this matter! Please let me know if you have any questions or need any more information!

Sincerely,

[redacted]Desired Settlement: This business has a responsibility to uphold honest principles, and refund me my money. I ask for a cash refund (will also accept check if it will not bounce), simply because no one wishes to explain themselves at NYSC, nor take responsibility for this illegal trick. I have been promised at least twice by [redacted] by phone, that he will refund me and send me a confirmation email, neither of which happened. After I got charged $69.99 the following month, I ordered a replacement debit card to stop this. I lost my trust in this person, and do not want to contact him anymore, I simply want my money back.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted]. Please let me know if I can get a documented proof that I have brought the complaint up here first (because I will take it to a higher agency), if the complaint will be closed soon.Sincerely,[redacted]

Review: I contacted New York Sports Club (NYSC) on the first week of July 2014 (after making my July membership payment) and notified them of my desire to cancel my membership as of August 20014, as I would be moving and no longer be accessing their gym facilities. I asked what had to be done to cancel and they informed me that since I was not under any contract, but on a month-to-month basis, I did not have to do anything else to cancel. Ever since mid August they have been calling me incessantly asking for payment and to update my credit card on file (which I had to cancel because of a case of fraudulent activity). I spoke to several agents when they called me and told them that I had already cancelled my membership in July but they demanded payment and told me that if I wanted to cancel I had to write them a letter and that they require a 30-day written notice to cancel ALL memberships. I explained to them that when I called to cancel the agent I spoke to did not inform me of this policy and that since I was on a monthly basis it was ok to just call in the cancellation. The last agent I spoke to on the threatened me and said to me "We can do this the easy way or we can do it the hard way" and demanded I paid for July, August, plus a late fee for August and the month of September. They obviously only wanted to suck money out of me because I had already paid July and she thought that by threatening me I would just comply and pay whatever she said to get rid of her. I told her I had already given 30 days notice of cancellation in July and that my account should have been closed effective August [redacted]. She was not listening and kept demanding payment, she said she would cancel me on the spot if I paid those 3 months. And September hadn't even started yet! Then she said I had to write them a letter! So she was just saying things and not letting me speak and since I could not reason with her I hung up.

I thought everything was all over after that since the 4-5 times a day calls stopped for about 3 weeks. However, this week they started calling me again at all times of day from 8 AM to 10 PM, and I just wont answer because I do not want to have to deal with them. They refuse to cancel; my membership and continue to harass me by calling multiple times a day, and keep asking me for money for a service that they have not been providing for me for months now.Desired Settlement: I would like them to:

1. Acknowledge my request from July 2014 to cancel my month-to-month membership as of August 2014.

2. Acknowledge that my last payment was done on 7/**/14 for the month of July 2014, and no other months should be in question or be billed for since requested my account be closed and I have not been using their services since then.

3. Stop harassing me by calling me multiple times of day for whatever reason/s.

Consumer

Response:

At this time, I have been contacted directly by New York Sports Clubs regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

The business has kept calling me incessantly but not to resolve the issue. I had to call my cell phone company to have their phone number blocked as they would not stop their constant harassing calls with automated messages and sales people calling me to bill me for the membership I cancelled in July 2014. They have apparently not updated their system with my membership cancellation request placed in July 2014 and that should've been effective August [redacted] 2014. I attempted to resolve this issue by calling them and spoke to several agents but got nowhere. They refused to resolve my issue unless I made payments for the service I already cancelled.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,

We have removed the member from all collection/contact lists. No balance is due and there is no affect on the member's credit rating.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I cancelled my membership with [redacted] location on August [redacted], 2014. I was told by the staff member that my membership would be cancelled with 30 days notice and I would be charged for the first three days in September until Sept. *, 2014 and then I would not be charged any longer. The payments set up via automatic monthly debit on the first of the month from my bank would stop. On Sept *, I was charged the full monthly price of $59.95. I contacted the club immediately and I was told the [redacted], [redacted], would return my call. She never did. I followed up again. No response. I moved to NJ and was not able to go to the club in person to discuss my concerns or I would have. I talked with a staff member on the phone who told me that I definitely would not be charged for October 2014 and that [redacted] would call me back to confirm. She did not. On October *, 2014 I was charged $59.95 again. I then contacted the corporate office who told me there was nothing they could do without written confirmation of my cancellation, which I never received from the club. The corporate office told me I would not be charged for November. I asked for a refund, contacted both the local club and corporate office and received no reply to my request. I am asking for $119.90 refund for the two months I was charged for unfairly.Desired Settlement: I am asking for $119.90 refund for the two months I was charged for unfairly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: As a member (although I regret ever signing up), I feel that this is far and away the worst gym experience I've ever encountered.

I went in to my local branch 3 months ago to request a freeze on my account. I filled out the paperwork and it was never processed. Over the past 3 months, my dues have been coming out in full.

Today when I inquired as to why this is happening, I was advised that there now is no record of my request.

When I also inquired as to why my membership never dropped to the now $19.95 per month that's being offered, I was advised that my membership was upgraded (without my consent) and I can now use any gym I choose. The woman I spoke to today in customer service was extremely condescending and out right nasty. When I asked for a supervisor, I was denied.

This calamity of errors is indicative of the absolutely sub-standard service I have been receiving since day one.Desired Settlement: I would like a credit for the months that I have paid which should have been frozen (September-current). Also, the membership price that is being offered currently ($19.95 per month) once my freeze is over and an explanation why NYSC chose to "upgrade" my membership without advising me nor allowing me the option to lower my membership fees to match the current offer. I have not received one email or call advising that my membership was upgraded or asking my permission to upgrade thus denying me any way to know what choices I had in my "new premier" membership.

Business

Response:

Good Day,[redacted] has been refunded the difference in what he had paid vs. what he would have paid on freeze. The new pricing is available to non-members and current members under the same guidelines. Depending on the price point selected for the monthly dues, start up fees will vary. Existing members were provided a FREE upgrade.Thank you.

Review: I have been called on several occasions at all hours of the day. Weekdays. Weekends from a company claiming to represent new york sports club stating I have an outstanding balance. I have receipts and confirmation that I cancelled my membership in May and paid not only my remaining balance but also the early cancelation fee. Attempts to contact them were failed and would like this resolved forthwith. I am attempting to purchase a house and need not have this fake incident on my credit report.Desired Settlement: I would a phone call from a [redacted] to remedy this situation immediately. Then followed up with an email stating my zero balance and personal contact information removed from their files and harassing call centers.

Review: Billed via credit card for discontinued service. Three months at $59.00/month. Unable to contact Member services [redacted]. Consistently on hold. I am a member of the gym in Carmel, NY. They refer me to above #.Desired Settlement: 1. Discontinue billing2. Provide refund

Business

Response:

Good Day,

A refund has been submitted through the club. As this was Personal Training related, any inquiry from Mr. Baum should be directed to the Fitness Manager of the club. Member Services cannot authorize Personal Training refunds.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am a resident of Evanston, IL and a full-time student at Brown University in Providence, RI. This past summer, I lived in NYC. While living in NYC, I signed up for a membership at New York Sports Club, at their location on [redacted]. When I signed up for the membership, I made clear that I only wanted a three-month membership, given that I would only be in NYC for the summer. The sales representative told me that I could do that, and did not inform me that I needed to take any additional steps to cancel the membership. When I returned to school in September, I assumed that my membership was cancelled. However, I learned in December that they were continuing to bill me (the delay occasioned by the fact that I only receive my credit card statements at home). I contacted management to inform them if this problem and to ask for reimbursement of charges after September. They cancelled my membership, but refused to reimburse for charges, claiming that I needed to contact them at a time subsequent to when I sign up to cancel membership. I consider these practices to be unsavory. I informed them at the time I signed up. The Club understood that at the time I signed up. And now they are trying to make some extra bucks off me. I believe that NYSC should reimburse me $39.99 for each month I have been billed after September 2013. That would be at least Oct, Nov. and Dec. (total = $119.97). I do not know whether I have been billed for January, as I have not yet received my credit card statement. Finally, please note that the dates provided for complaint detail page are only approximate, as I do not have written records. Finally, please note that my father, [redacted], contacted NYSC on January **, 2014 to seek to resolve the matter without resort to the Revdex.com. He was also unsuccessful.

Thank you for your attention to this matter.

Sincerely,

[redacted]Desired Settlement: Refund of dues charged and collected after September 2013. This would include $39.99 charged for each month for Oct, Nov and Dec (and possibly January). Total amount of reimbursement sought is at least $119.97. Check should be made payable to [redacted], and mailed to [redacted]. I note that the address on my membership was my grandfather's -[redacted]. Given that I only lived there for 3 months and do not currently live there, I would like the check sent to my permanent home address.

Business

Response:

Good Day,

Please find a copy of [redacted]'s signed agreement attached. TSI does not offer any membership that automatically expires and all require a 30 day notice. [redacted] was enrolled in a month to month contract and was required to provide notice as well. If [redacted] can provide me with a copy of his Fall class schedule or some other document that shows his relocation to school during the time in question, I will request a refund for the dues collected.

Please fax the document to ###-###-#### attention Executive Support or email to [redacted]. You can also reject this resolution and attach the document to the rejection.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I sent the following complaint letter to NYSC on [redacted] and [redacted] on June **. 2014:

I signed up for personal training sessions with [redacted] at NYSC on [redacted]. and [redacted] in the upper west side of NYC on March [redacted]. Per the PT contract, NYSC PT advertisement, and the trainer, I was told that I would be paying to:

· Enjoy one-on-one coaching and guidance

· Gain motivation and build confidence

· Measure and track your progress

· Start a personalized program designed around your goals, budget and schedule.

Unfortunately, that was not the case. At the rate of $325 a month, I paid 2 months for a trainer that constantly cancelled last minute, booked me the same time she had other clients, did not track my weight or goals, and certainly did not work around my schedule.

As a mother and teacher, I have a very busy schedule. Whenever we set a date to train, the trainer would either call me a half an hour before to cancel, never show up, or not return my calls. After many cancellations, there was a time where I did not hear from my trainer for an entire week (I pay for 1 session a week) and when I did finally get a hold of her she scheduled a 7A.M. Saturday morning session with me. I woke up at 6A.M. to meet her at the gym and she called me at 6:45A.M. to let me know that she couldn't make it and I still needed to go to the gym and do cardio. Is this what I pay for? For a trainer to cancel on me and then tell me to work out alone?

Many times when training she would leave me during reps to do her own workout, look at herself in the mirror, talk to other clients or staff members, or train other clients at the same time. I do not pay for group training, I pay for personal one on one sessions. Sereco takes on many clients and is involved in body building competitions that take up much of her time and has left me feeling like I did not get anything that I paid for during the two months I trained with her.

Tuesday June [redacted], 2014 was the last straw. After getting a hold of her and telling her what day worked for me she told me Wednesday at 3:30pm worked for her. I obliged and later on that day she changed our appointment later on in Tuesday at 3:30pm. I confirmed the day and time and went to meet her at the gym. I texted her at 3:30P.M.to let her know that I was there to warm up and she never responded. At around 4:00pm, I told her she still wasn't at the gym. I waited an entire hour for Sereco. When I was preparing to leave she called a little after 4:30pm without an apology or explanation and told me that I needed to stay and workout. She came to the gym and gave me some exercises to do and left me, as usual, to motivate myself. When my baby-sitter told me that see could not stay later to watch my daughter, I went to find Sereco to let her know. What I saw really upset me; she was having a consultation meeting with a new client. How can she be allowed to take on so many clients if she doesn't take care of them? I went home and called the [redacted] and spoke to the fitness [redacted] the next day.

If I have lost any weight it is because I went to the gym every day. I want to continue my fitness goals and training with a new trainer at the club, but I do not feel confident in continuing my fitness journey at NYSC because of the experience that I had. I work very hard for my money and am offended that [redacted] took that fact for granted by offering me below mediocre (or average) sessions that didn’t justify the $650 I spent on her services. I would like to be reimbursed for the 2 months that I paid for PT training.

This is an issue that I hope you resolve immediately. I hope that you can restore some trust and professionalism that I once related to NYSC and their fitness programs so that I can move on with a new trainer at the club who actually gives me what I am paying for.

Sincerely,

A week later the NYC [redacted], [redacted], was suppose to work on getting me a refund. A month later and having my phone calls ignored because I wanted a refund for the PT sessions that I did not use, he informed me that I would receive my refund for June 2014. After 3 weeks and no refund I reached out to member services (I was on hold for 40 mins just to get discounted) and was sent an email saying that my refund was denied.

The company took 356.00 out of my bank but I did not use the services. NYSC stole my money and I want my refundDesired Settlement: I want my refund for the 4 personal training sessions that I did not use for the month of June 2014. the sessions were not authorized with my signature and I want my money back.

Review: I've already had issues with this location regarding my memebership which still isn't correct, where they are charging me $99 when I have a discount that was suppose to be applied and never has and I have to keep calling customer service month after month because they keep overcharging me. Also on 2/**/2014 I had signed up for personal training sessions and when I spoke to the personal trainer I asked how many sesions should I do since I do not go to the gym often and that I only want to tone by body. He had a piece of paper that had pricings on it which I originally said how about the 1 sessions for $79 and he said we should do the 8 sessions for $632.00. I said ok do I pay that upfront all today or do I pay the $79 everytime I do a session? He told me that I pay it all up front that day and he took me to a computer ahd had me sign on a pin pad statiing this is to authorize the $632.00 payment today. then he gave me a paper and we went and did our traning. The next month I looked at my bank statement and saw another charge for $632.00 and I went to another location that is in my building where I work and they informed me that he put me under a 6 month agreement and that I was paying $632.00 a month for 6 months which I stated to them that he never explained that I would be in an agreement and that I would be paying $632.00 a month especially since I don't go to the gym that often. They rfeffered me to the [redacted] and I explained the situation and she was working on it but on Friday March **, 2014 after calling numerous times and leaving messages and getting no response I went to the location and brought my friend with me and she explained to me to dispute the charge because I told her the personal trainer had called me and told me to call a number to handle the situation with my refunding of my $632.00 and that she also had put in a claim to have the company refund it but was having an issue because I had signed a contract that I was lied to about. She also put my account on a freeze until the situation got resloved and told me she cancelled the training sessions and waived the $150 cancellation fee and to call memeber services on Monday March **, 2014. When I called the number the woman named [redacted] informed me that they never fixed my memebership due price as well as [redacted] never cancelled the training sessions, and that she couldn't refund me the $632.00 because she said it was non refundable which was never stated to me! She said she would send [redacted] an email and thatI would have to talk to her to try and get the refund because I had already called my bank and they told me the amount is to large for them to refund and that I would have to contact the club. When I called [redacted] on Monday and Tuesday as well as today she has yet to respond to my calls and I'm tired of getting lied to and the run around!Desired Settlement: To refund me my $632.00 that they took as well as actually cancelling my agreement and also waiving that $150 fee and to cancel my memebership because I keep getting cheated out of my money as well as being tricked into things that were never explained.

Business

Response:

Good Day,

I forwarded this complaint to the [redacted] for the Region and the cancellation and refund are being processed. Further, I have contacted the GM and Business [redacted] for the club regarding the rate correction for the membership. They will be contacting [redacted].

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am fine witht the refund being processed for the $632.00 and also the cancellation fee for the personal training but I also stated that I wanted the memebership cancelled as well and the fee waived.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was suppose to be refunded the full amount of the $632.00 and not charged cancellation fees both for the memebership and the personal training. When I contacted the customer service to make sure that I waw being refunded and if the memebrships were cancelled, the woman informed me that the memeberships were in fact canceled but also that I would only be refunded only $482.00 because tghey took out the cancellation fee for the personal training which is what I was not what I asked nor what I was told.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,

We have requested the additional $150 to be refunded. You should see this in your account in 7 to 10 days.

Thank you

I was told by the front desk that my membership was on a medical freeze since January 2015, to find out my membership isn't available for freeze until November 2015. I immediately wanted to cancel and the GM Patty did not to return my calls or emails until December 2015. Unfortunately because of my medical issues I have been unable to come in and had to handle this from home.

I spoke with your members services and they offered to cancel me and my husband I told them I wanted to just confirm with him that he wanted to also be canceled and I would call them back. I called them back and they told me we were both canceled and going to be reimbursed for the month of December. I was then charged in January. I reached out to Patty who sent an immediate cancel to member services and they did not cancel me or my husband and I have now been charged month of February.

I spoke with Patty and told me she could cancel me however it wasn't her fault I got charged again and was not going to reimburse me for anything. I have been paying for a membership that I have not been able to go to for medical reasons for over a year now. I want both my husband and myself to be canceled and I want to be reimbursed.

Review: I JOINED FOR 30 DOLLARS FOR 30 DAYS AND ALSO PAID FOR MY SON TO JOIN FOR 30 DOLLARS FOR 30 DAYS. THEY OFFERED US A MEMBERSHIP FOR 19.99 DOLLARS A MONTH IF I CANCEL MY MEMBERSHIP AT LA FITNESS.(WHICH I DID) I WAS TOLD IT WAS ONLY 49.99 FEE TO JOIN. I WAS ALSO OFFERED MY MONEY BACK ( THE 60 DOLLARS) IF I DECIDED TO JOIN NEW YORK SPORTS CLUB BEFORE JANUARY [redacted] I WAS ALSO TOLD I WON'T BE BILLED TILL FEBRUARY [redacted] FOR THE MONTHLY FEE. MY SON AND MYSELF JOINED JANUARY [redacted]AND HE PAID 200 DOLLARS THAT DAY FOR THE BOTH OF US, AND A FEW DAYS LATER WAS TRIPLE CHARGED 19.99 FOR THE MONTHLY MEMBERSHIP FEE. IT TURNS OUT ITS 49.99 TO JOIN PLUS A 49.99 PROCESSING FEE, (PER PERSON) (I WAS NOT TOLD THIS)AND I AM NOT GETTING MY MONEY BACK (THE 60 DOLLARS) I HAVE SPOKEN TO THE [redacted], [redacted],(###-###-####) AND THEN I HAVE CALLED THE CORPORATE OFFICE (###-###-####) MULTIPLE TIMES WITH NO RETURN PHONE CALL AND NO RESOLUTION OF MY PROBLEM. I WANT A RESOLUTION TO MY PROBLEM. I WAS LIED TO AND DECEIVED BY NEW YORK SPORTS CLUB!!!Desired Settlement: I WANT TO CANCEL MY MEMBERSHIP AND RECEIVE MY MONEY BACK FOR MYSELF AND MY SON. I WANT A TOTAL OF 259.97 REFUNDED BECAUSE OF FALSE ADVERTISING AND FALSE PROMISES

Consumer

Response:

At this time, I have been contacted directly by New York Sports Club (All Locations) regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They refused to listen to my complaint and laughed at me

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I am a member of the New York Sports Gym in Deer Park NY. In April of 2013 I signed up for a 6 month personal training membership. I was told at the end of the 6 months, I would be allowed to cancel or resign up. This was untrue. When I called the customer service number to cancel, I was told I had to give 30 days notice. I proceeded to suspend my membership in order to avoid the fees until Jan **2014. I called on Dec **,2013 to cancel my training membership and received confirmation that this was completed. On Dec **, upon checking my bank account information, I noticed I was charged the full $316 fee for the month of December. I immediately called customer service and spoke with a representative who informed me that the refund would take 7-14 business days. He also informed me that my refund had been approved by the [redacted] on duty. On Dec **, I had to call again because their charge ended up overdrawing my checking account, resulting in a $30 fee. I needed them to fax a notice to my financial institution taking responsibility for the incorrect charge so they would reverse the fee. I ended up having to call 2 times for this to be done. On Jan **,2014 I called again to check the status of my refund. I spoke with the same representative who processed my return and he informed me that due to his error, my refund was returned and had to be resubmitted. When I asked to speak to a [redacted] I was told I had to be put on a list and they would call me back in 1-3 business days. I was also told that my wait time for me refund would be extended from the date it was resubmitted, Dec **. While it takes this company weeks to refund charges they wrongly process, they processed and charged me for my Jan membership on Jan **with no delay. The inconvenience this has caused me is ridiculous.Desired Settlement: The first is I want immediate action on my pending refund of $316.I have officially cancelled my membership as of Jan 1 and want the 30 day wait period waived and the cancellation effective immediately. I want a refund for the Jan **charges of $134 for the inconvenience and personal distress this has caused me.

Business

Response:

Good Day,

A refund has been processed on 1/**and [redacted] has been working with a Supervisor in Member Services to resolve any outstanding issues.

Thank you