New York Sports Clubs

Review: I was a member of NYSC during the summer. I had canceled my membership during the end of August due to the fact that I had to return to college. When I went to cancel the membership, I met with one of their agents and he had took down my information and printed out a receipt for me and said that my membership was terminated. However, On 11/**/13, I was charged $79.99 to my checking account from NYSC. I called the club today and spoke to an associate by the name of [redacted], and he informed me that my account was in fact, frozen for two months, and not canceled. Also, he told me that I had also been charged a fee for having my account frozen for $15.00 in both September and October. I told [redacted] that I had come into NYSC in August to cancel my account and that I have not stepped into a NYSC since then because I had to return to my college which is located in Long Island and I no longer needed their services. I told him that the associate who guided me throughout the termination process told me that I would no longer be charged payment on my account. [redacted], then, informed me that there was no proof that I had canceled the membership and he could not do anything, but give me the number for member services. I responded back to [redacted] telling him that if he checked my records, that I did not step into a NYSC after the day I went to cancel my membership, and that it made no sense for me to ask for my membership to be frozen if I was returning to college, where membership for gym is part of the tuition. I had told him that it was unfair for the club to have deceived me or punish me for their mistakes, and that I wanted a full refund to my checking account as well as a confirmation for the cancellation of my account. [redacted] continued to refuse to further my cause and told me that he could do neither unless I had proof of the cancellation and if I wanted to cancel, I would have to provide documentation. Due to the fact that I had already went to the club and canceled in person and that I currently reside outside NYC, I thought that response was really unfair and unrealistic. I am a full-time college student who can't afford the time and money to travel back to the city for the sole purpose of cancelling my account. As for the receipt, I had taken it to my home address in Queens and I have no idea if I could even find the receipt. And, it just doesn't seem right for this business to have told me that my account was canceled when in fact, they had frozen my account and continued to charge me for services that I had no longer used or required. I, then, called membership service with the phone number I had found online, and their associate canceled my account after pleading my story to him, but he could not give me the refund I had requested without proper authorization from the club.Desired Settlement: I was charged $15.00 for both the months of September and October, and a monthly membership fee of $79.99 for the month of November. I desire a full refund of $109.99 from this organization, as well as an apology for the stress caused and my time wasted.

Business

Response:

Good Day,

I am working with the Member Services department to have a refund submitted for payments made from September through November. Please allow 14 days for the refund to be processed and available.

Thank you

Review: I was a member of the NYSC on the [redacted] of NYC for over a year. My initial 12 month contract expired, so I was on a month to month contract. My credit card expired and the club contacted me to notify me that I owed a past due fee, along with a late fee. The fee included at least two months of membership fees. When I initially spoke to an NYSC billing agent, they falsely indicated that I also owed a cancellation fee in addition to my past due fees. I notified them that they were incorrect, as my membership was not under contract. I expressed my intent to cancel my membership, effective immediately, and offered to pay the past due fee, representing one month of membership. I felt that was the correct amount, based on one-month that I hadn't paid.

After that conversation, I was then notified that, per the club's policies, I had to wait another thirty days for my membership to be cancelled, effectively meaning I that I accrued another month of membership fees, despite the fact that I made it very clear that I had no intent of using the club and requested immediate cancellation. Since that time, I've been receiving phone calls and e-mails, sometimes twice daily, despite my insistence over the phone that I will not pay the amount they are demanding.

Upon investigating the club via online reviews, it became apparent that the club's billing practices are dubious, at best. Nearly every review of the club harshly criticizes their billing practices, with most reviewers expressing the feeling that the club is fraudulently charging them. At this point, I'm still happy to pay the one-month overdue fee that I owe, but no more.Desired Settlement: I would like to settle my membership fees owed to the NYSC location by paying, via personal check, in the amount of one month dues, plus a small late fee. I would also like NYSC to remove my phone number and e-mail address from the automatically generated calling and e-mail list.

Business

Response:

We apologize for any inconvenience. The member enrolled on 2/**/2014 with a 12 month commitment membership. After the commitment period is over there is a 30 day notice and there would not be a cancellation fee. We began to have issues collecting monthly dues starting February 2016. The member was contacted from our billing department to be made aware of the balance. When the member refused to update the billing information, the member was advised to speak with Member Services or the Manager at the club. The member spoke to the club's Customer Service Manager on 3/**/16 to request cancellation. The cancellation requires a 30 day notice so the membership was set to cancel effective 4/**/16. The member would owe the balance on the account as well as a final prorated payment for April. We would not waive any balance due to use of the club. The billing is based on the members request to cancel. The member currently has a balance of $299.97 which included February and March dues of $89.99 and April's prorate of $74.99 as well as three $15 late fees. We would be willing to waive all three late fees bringing the balance to $254.97. This balance is valid and due.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: I was recieVing personal training at the [redacted] location and asked my trainer to put my training on freeze. It was frozen for two months and then came off freeze without my knowledge and I was charged for a full month of training and I was not aware. I called customer service and they said they could not do anything about it. After several hours on the phone they said they would reach out to the manager and figure it out. My first contact was 9/*. Then again 9/** and they said they were not about to contact the manager yet. I then gave them time and contacted on January [redacted] and [redacted] and still have not heard from them. I have the emails as documentation. It has not been 4 months since I have tried to get a refund with no resolution.Desired Settlement: For them to refund the month of training that I did not authorize and my account was suppose to be frozen for $356.00

Business

Response:

Good Day,Member Services cannot issue refunds for Personal Training as this service is managed by each individual club. Without documentation of the initial freeze request, a refund cannot be submitted. [redacted] needs to speak with [redacted], the Fitness Manager at [redacted]. Thank you.

Review: In accordance with my 30-day cancellation notice clause in my NYSC contract (for both my wife and I), I tried, beginning in late April 2014, to cancel my membership (which should have then been canceled in June). When I finally received contact back (after no fewer than six attempts to contact the club), I was told we'd have to pay a pro-rated rate. I demanded that they backdate our cancellation, and they refused. Eager, since the pro-rated rate was just $20/each, to be done with what was easily the most frustrating experience I've had with any company, I paid the $20 (which I could have fought and should have reported to Revdex.com in the first place), thinking I was free of NYSC.Last week, we both received a call from a collection agency saying we hadn't paid our dues, alleging I owed $79 and my wife $126 (unsure how they arrived at these figures, since monthly fee was $72 each). Meanwhile, we'd long canceled the membership (which ended up being canceled a month later than we'd desired because of the aforementioned inability of the club to get back to repeated attempts to cancel). What I realized is that they misdated our cancellation date on when they charged us the pro-rated rate (which, if they'd attended to our original request, we shouldn't even have paid)--they listed 7/* rather than 6/* as our cancellation date. Again--it should have been 6/* if they'd gotten back to me the first six times I tried to talk to a [redacted] to cancel (I was always told, the times I showed up personally, that a [redacted] was no longer on duty, likely because I arrived there late after work, and my subsequent follow-ups by phone likewise went unreturned). I sent them proof of my cancellation and the pertinent parts of my CC statements, but still have not received a satisfactory answer.Desired Settlement: I want them to remove the charges and stop the collection agency from contacting us again.

Consumer

Response:

Though not ideal, the business agreed to halve the fees they assessed erroneously, and I've decided to accept, as I simply don't have the time to contest this further.

Sincerely,

Review: On Saturday, December **, 2013, the [redacted] at the club in [redacted] informed me of a sale that was going on for the class. I purchased 8 sessions for $99 under the premise that classes would be held at 9:30 on Saturday morning as it had been the past several months. There was no vbarre class held at the [redacted] location the following Saturday (January *, 2014) or the Saturday after that (January **, 2014). I assumed the instructor was on vacation since I didn't see it scheduled for any other day during those weeks either. Upon checking out the schedule for the following week, I saw the class had been moved to Thursday at 9:30am. I called member services as soon as I saw the change to request a refund and was told refunds are not allowed for signature classes & that I was free to attend the class at any other location. The [redacted] club is already 25 minutes away from home and the next closest club with vbarre was double the distance with times that also difficult to attend due to work. I next talked to the [redacted] at my club and he said he put in a request for a refund and that I should hear back within a few weeks. Here I am months later with no refund or chance to attend the vbarre class. No one even reached out to discuss the issue.

I understand that there are no refunds allowed for signature classes, but I purchased the package under the impression that class would continue to be held on Saturday mornings. She never mentioned that the class time would be changing which she clearly knew would be happening as she is still the current instructor, and she never mentioned that the fee was non-refundable. Working full-time makes it impossible to go on a Thursday and distance makes it unreasonable to expect attendance at another club. I wouldn't be so upset if I had the chance to at least attend one class but the class was not available the two weeks prior to the schedule change.Desired Settlement: A refund of $99 or club credit in the same amount.

Business

Response:

Good Day,

[redacted] has a dues credit on her membership in the amount of $99.00; this will go towards any future dues and/or freeze fees. Please see invoice attached as it states that the purchase is non refundable.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have had four billing issues with this gym. The first few were around my personal training membership and because they did not do it correctly, my trainer would do my session with me and then not get paid for his time- even though I was charged. I also had to make 15 phone calls and written messages to get a response. When it came time that I wanted to cancel my membership, it took four weeks of constant calls and written messages in person to finally cancel my account, at which time they would not honor it from the time I wanted to cancel which would have given 30 days notice, therefore, I was charged for an additional month and training session that I did not want. Finally, my membership was cancelled and I still got billed yet again! I spoke with a [redacted], [redacted], after multiple phone calls yet again and I was told it would be taken care of. Two weeks go bye and not only do I not receive a returned phone call but he also still has not refunded the charge! The two [redacted]s, [redacted] and [redacted] are horrible. The customer service is the worst I've ever experienced in my life and I will never give them another penny.Desired Settlement: I not only want a refund but I also want compensation for my aggravation and time I have spent to simply get what I deserve as a consumer. I also have not received even a SORRY from either [redacted]. They have not once apologized for their actions and lack of customer service.

Business

Response:

Good Day,

[redacted]'s memberships; both Personal Training and General have been cancelled without any further billing and there is a zero balance. The member has been refunded in the amount of $62.75; this was processed on June **, 2014.

Thank you

Review: I was a member of NYSC for over 10 years. Each year the service worsened. The management at this particular club was non existent. I tried to cancel my membership for over a month. I was told I had to fill out a special form, but there was nobody there to provide me with the form. I kept leaving messages. Each time I requested they leave the required form at the front desk. This never happened. I finally submitted a complaint with my credit card company. From there I received daily calls from an automated response. There was nobody to speak to and every number at the corporate office is either non-existent or leads to an automated system- so there is no possibility to make contact or dispute their charges. After being harassed for 6 months with daily automated calls they put my account to collections. I still cannot find a way to resolve the erroneous charges. Thank you for your assistance.Desired Settlement: Remove the collections notice and stop any further harassing calls.

Review: I purchased services with a personal trainer and prepaid for multiple sessions. The trainer had some personal issues, and was unavailable to schedule sessions - although this only came to light later as initially calls were just not answered. Then it was revealed that the trainer is no longer with the club. I asked for a refund as I had wanted sessions specifically with this trainer. I have had several conversations with the club general manager, [redacted], after leaving endless messages for him that went unanswered. He initially said it would take 30 days to process a refund. That was about 90 days ago. There is never an update or sign of any desire of this organization to refund over $1,000 that does not belong to them.Desired Settlement: I would like to have my money refunded. I want nothing more to do with this organization.

Business

Response:

Good Day,

[redacted] account has been referred to the Regional Director and a refund request has been submitted. Please allow 10 to 14 days for the refund to be available.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution as proposed is satisfactory; however, due to having being promised a refund before and not actually receiving one, I would ask that this complaint remain open until the refund has been received in my account.

Review: DUE TO AN ILLNESS I'M NO LONGER ABLE TO WORK OUT AT THE GYM. I PROVIDED THE GYM WITH A NOTE FROM MY DOCTOR STATING THAT SINCE MARCH TO INDEFINITE I CAN NO LONGER WORK OUT. THEY ARE BILLING ME $59 A MONTH FOR PERSONAL TRAINING THAT I DIDN'T RECEIVE AND $29.95 A MONTH MEMBERSHIP FEE. AFTER PROVIDED THEM PROOF FROM MY DOCTOR THEY REFUSE TO STOP CHARGING MY CREDIT CARD EVERY MONTH. I WOULD LIKE A CREDIT FROM MARCH UNTIL NOVEMBER OF AT LEAST THE $59 A MONTH PERSONAL TRAINING THAT I DIDN'T RECEIVE. THAT TOTALS $531. ALSO I WANT MY MEMBER SHIP CANCELED AS WELL. THE TOTAL FOR MY MEMBERSHIP FEES ARE $269.55. AFTER NUMEROUS PHONE CALLS & 2 COMPLAINT ON THERE WEBSITE NO ONE HAS CALLED MY BACK. WHEN I CALL THE CLUB DIRECTLY I'M TOLD THE PERSON I NEED TO SPEAK WITH IS NOT AVAILABLE. SINCE I PROVIDED PROOF FROM MY PHYSICIAN I DON'T UNDERSTAND WHY MY CARD IS STILL BEING CHARGED EVERY MONTH. I'VE GIVEN THEM EVERY OPPORTUNITY TO SPEAK TO ME ABOUT THIS BUT I'VE GOTTEN NO WHERE. I EVEN CALLED THE CORPORATE OFFICE AND STILL NO CALL BACK. I JUST WANT WHATS RIGHT AND THAT IS A REFUND.Desired Settlement: I'M LOOKING FOR A REFUND FOR PERSONAL TRAINING THAT I NEVER RECEIVED AND THAT IS $531 TO THIS DATE AND ALSO MEMBERSHIP FEES THAT TOTAL $269.55. THIS IS NOT FAIR AND NOT TO EVEN RECEIVE A CALL BACK TO RESOLVE THIS ISSUE. I DON'T KNOW WHAT TO DO ANYMORE I NEED HELP.

Business

Response:

Good Day,

If you could please provide a copy of the doctor's not, I will work on a refund immediately. I have cancelled the Memberships today so no further billing will occur.

Thank you

Business

Response:

Good Day,

We have reviewed the complaint and made 2 refund requests. A refund of $239.92 was requested for the General Membership dues and and additional refund request for $472 was made for the PT Membership. Please allow 10 business days for these refunds to post to your account.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In November of 2013 (8 months ago) I noticed that I had been billed for 4 personal training sessions totaling $240 that I had not signed up for, nor attended. Realizing they were either accidental or fraudulent, I approached the management staff to find a resolution. As it turns out, the charges were fraudulent and a personal trainer with access to my information used their systems to bill fake training sessions - he has since been fired. I requested very clearly that I be reimbursed for the fraudulent charges - it has been close to 8 months now and I have not seen a dime. It seems that every time I request information or an update, I am met with an excuse or no response at all. I have even called the Boston area [redacted] on his cell phone - and he has done nothing about this. I have had over a dozen interactions; email, phone, and in person and there has been no accountability or progression to correct the fraud.Desired Settlement: I would like a reimbursement of $240 as well as an explanation as to the nature of the delay - this is not how you run a business and certainly not how you treat a paying customer.

Review: On 5/**/13 I made an agreement with the [redacted] at the time and the [redacted] that I would wish to have a membership for 3 months starting in the middle of the month and ending exactly on 8/**/13. I repeatedly asked if I would be charged exactly 3 months worth and was told that it would not be a problem to cancel in the middle of August. I also signed a contract for personal training for the duration of those 3 months with the express permission to have 5 sessions each month (15 1-hour sessions total),I was charged for the following:5/**/13 $49.99 for membership fee (prorated to June)5/**/13 $158.00 for personal trainer fee for first half month (two and a half lessons)6/*/13 $79.99 for the rest of the membership fee (completely paid for)6/*/13 $316.00 for personal trainer fee for a full month (5 lessons)7/*/13 $39.99 monthly membership fee July7/*/13 $316.00 for personal trainer fee for a full month (5 lessons)I asked management if my monthly membership was canceled. They said it would be without a problem.8/*/13 $39.99 monthly membership fee August8/*/13 $316.00 for personal trainer fee for a full month (5 lessons)9/*/13 $39.99 for monthly membership fee SeptemberI asked many times to have my membership canceled and confirmed with the [redacted], [redacted], and my personal trainer. I also asked a refund to be processed as I paid for 17.5 lessons (only asked for 15) and only received 15. I did not go to the gym after 8/**/13. I was told they made a refund request and that it should go through. The [redacted] then told me that under the new [redacted] refund requests were no longer being passed. I was also told to just get the two 1 hour training and the 1 30-minute training done in 1 days time (impossible).I was deceived as the management promised it would not be a problem to sign me up for half a month to ascertain that I would start on 5/**/13 and leave on 8/**/13 without being charged excess. I was not accommodated and regret signing.Desired Settlement: I would like a refund for the $158 charged to me in personal training that I did not receive and the remaining balance I have to cease being billed to me.

Business

Response:

Good Day,

Our records indicate the [redacted] paid for a total of 14 sessions. The first 2 were on 5/**/2013 for $158 and then he was charged $316 for 4 sessions on 06/**/2013, 07/**/2013, and 08/**/2013. Please provide a billing statement that shows the extra charges so that we may review. At this time, no refund is due because we only see payment for the 14 sessions.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I disagree with that information as it does not align with what was sold to me.

I paid for a total of 17.5 sessions. The first 2.5 were on 5/**/2013 for $158 and then I was charged $316 for 5 sessions on 06/**/2013, 07/**/2013, and 08/**/2013.

This was a promotion that was sold to me by the [redacted] and the deal was made that I got a fifth session free with the gym contract.

Whether your system reflects this is of no conscious fault of my own and as to the accuracy of what was input into the NYSC computer--it is not accurate, at all. It does not reflect that I had half hour sessions and hourly sessions on varying days and those sessions were input arbitrarily in your system as one hour chunks. I have a list of days I can send with every hour and half-hour I was given personal training. I can also send billing statements and phone records of calling the office before and after 8/** to finalize and ensure that everything was closed out with my account and that no further payments would have to be made and that a refund request would be processed. I was told that the refund should go through and it did not. I had exercised 15 sessions and was told to use my 2.5 hours of training the last day (8/**) when I made it clear that I will not be able to do that in one day and will no longer be using the gym after 8/**. NYSC has documentation in their system that shows that after 8/** I was no longer exercising at the gym for those next 15 days.

And if they felt like I was wrong, why did they suggest a refund request would be possible?

After several phone calls and verbal requests to [redacted], I can forward an attachment of an e-mail I sent to him here is a copy of my request for a refund. I also have [redacted] phone records showing how many calls were made to the gym and to [redacted]s phone. Please feel free to request the [redacted] phone records and the access to my e-mail account to show when and what was sent.

Below, is the e-mail that I never received a reply for one day after 8/**, I was also at the [redacted]'s desk on 8/** in the afternoon:

Hi [redacted],

I am wanting to know if all my payments to the NYSC club at [redacted] are closed out and what the status of my refund request is.

Thank you,

--

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,

We are able to confirm that [redacted] trained a total of 14 sessions of Personal Training. We do not have any documents to support any overcharge from New York Sports Clubs. We also do not have written confirmation that you requested to cancel any of your memberships. At this time a refund is not warranted.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,

Review: I sent notification of my move to Texas to this club however I was still charged the fees to freeze my account. I sent an email from the post office showing my change of address starting 3/**/11. I also mailed in a bank paper which shows the new address. However the freeze fees for April and May were still charged when they should not have been. It totals $30. Since it was charged, I am requesting a refund check. I brought this to [redacted]' attention but she stopped responding before there was a resolution.Desired Settlement: $30 check

Business

Response:

Good Day,

Please provide the proof of move documents so that I can review. Once received I will be able to make a refund request if warranted.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

What is your email address so that I may forward the email from the post office showing the change of address? Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have responded to [redacted] and advised of our refund method and compliance. I have not heard any further response from [redacted] or the member regarding the issue.

Thank you

Consumer

Response:

At this time, I have not been contacted by NYSC regarding complaint ID [redacted].

Sincerely,

Review: My debit card information was wrongly put on another customer's account. After pointing out the issue to management, I still continued to get charged for that customer's membership. I finally cancelled my membership, asked multiple people within the organization to handle my refund, and no one was able to help me.

I am contacting the New York headquarters because the issue involved multiple Boston locations.

Those who "tried" and were not able to solve my issue were the following:

Krystyna M[redacted] ([redacted])

Danielle A[redacted] ([redacted] location)

Alihi W[redacted]t ([redacted] location)

Eric N* ([redacted] location)Desired Settlement: I would like a full refund of the $254.97 I am owed. Details below:

June *, 2015 - I was charged $74.99; should have been $59.99

July *, 2015 - I was charged $74.99; should have been $59.99

August *, 2015 - I was charged $74.99 and $15.00; should have been $15.00

September *, 2015 - I was charged $74.99 and $15.00; should have been $15.00

October *, 2015 - I was charged $74.99 and $15.00; should have been $15.00

Business

Response:

We apologize for any inconvenience. We have spoken to the member by phone regarding the billing issue. The member was paying for her friends account and her friend was paying for her membership. Both members had the same rate until [redacted] downgraded her membership in June. We have resolved this complaint by refunding [redacted] the amount she was overcharged totaling $190.10 back to her card ending [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was charged $632.00 for personal training, I had signed a 3 month contract, it ended in March. They also did this when I first singed up for a membership. they debited my account $632.00 with out a signed contract. after multiple unanswered e-mails and phone calls, I was told by my trainer I will not be getting my money back. I understand that mistakes happen but this is unacceptable. I should not have to pay because [redacted] does not follow their own rules.Desired Settlement: I would like $632.00 plus $54.00 that I was charged in overdraft fees. A total of $686.00

Business

Response:

Good Day, I apologize for any inconvenience. As stated on the signed agreement there is a 3 month commitment period. After the commitment period the member is responsible for canceling personal training membership as the membership is month to month. If you can provide and confirmation that the personal training membership should have been canceled I am more than willing to refund for months billed when supposed to be canceled.

Review: Some time in 2013 I had my credit card security compromised for unrelated reasons. So I cancelled the credit card that I had on file with my local [redacted] Sports Club. At the time I was out of contract with them and on month-to-month membership and since I had not been going, I decided not to update my credit card information - thus cancelling out any relationship with the gym. In mid 2014, a review of my credit card account showed that the company had somehow gained access to my new credit card and had been billing me monthly all year. Naturally I filed a chargeback for each charge. I hadn't even thought about that gym since the previous year. Even in spite of that, [redacted] charged me again the following month.

To make a long story short, I won the charge dispute because they could not verify my new credit card details. So what do they do? Send me to collections ([redacted]) They're calling me on my company phone. This is outrageous!Desired Settlement: Tell [redacted] to stop contacting me.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].Sincerely,[redacted]

Review: New York Sports Club will not honor their cancellation policy as it is stated on their website at [redacted] I have been refused my right to cancel my membership, even though I have a qualified medical excuse which prohibits me from exercising. On Thursday September **, 2014, I went to the [redacted] location with a note from my doctor which states that I have a [redacted] which prevents me from being able to exercise. The note goes on to ask that my membership be cancelled. I presented this note to the member [redacted]. [redacted] first denied my inquiry to cancel my membership by telling me that I had to go to the gym I signed up at to cancel. When I informed [redacted] that the website clearly states that "Members may initiate the cancellation in person at any club location" He then went on to tell me that my doctors note would not be sufficient because it doesn't state that I cannot exercise for 6 months. When I informed [redacted] that the website only states that "The two scenarios under which a member holding a Commit membership may be released from the terms of the Membership Agreement are (1) qualified medical reasons which prohibit the member from exercising, and (2) relocation of primary residence beyond a minimum distance, from a Sports Clubs location (this distance varies by state)." He informed me that I should call member services and tell them to honor what their websites states. When I called member services they told me that they would deny my right to cancel my membership because my doctors note didn't state 6months. When I informed the customer service rep that the website does not say that, she informed me that there is nothing they can do.Desired Settlement: I would like my membership to be cancelled effective 9/**/14. I would also like NYSC to revise their cancellation policy on their website.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,

Review: This is in reference to the Philadelphia Sports Clubs location at [redacted]. In mid-February 2014, I visited the PSC at this location to inquire about membership. I was greeted by [redacted], the [redacted] at the time. [redacted] was very smooth in his sales presentation, and showed me the club and how easy it was to access Suburban Station from PSC (which was important to me because I commute in and out of Suburban Station daily). Because I lived in Fairmount, [redacted] sold me on paying the extra $10/month to get the Regional Passport, which allowed me to visit all the different clubs in Philadelphia, including one close to where I live in Fairmount, and different clubs in New York during off-peak hours. Because I had just moved to Philadelphia, I was not sure which gym I was going to frequent the most, so I took this option rather than the $59/month option to visit 1 club only. I asked [redacted] if I found out I only wanted to use 1 club, if I could downgrade my membership to $59/month. He said surely, and that I only had to pay a $49.99 processing fee to downgrade. I asked [redacted] if there were any gym maintenance fees, annual fees or membership cancellation fees associated with the membership, and he told me the only fee was $49.99 for changing my membership type. I asked again to make sure, because I know gyms can be notoriously shady with their sales tactics, being that most of their employees engage in high pressure sales tactics and don't own a college degree. I then signed up for my membership, during which I was given a handshake and no formal contract.

Fast forward to 06/**/2014, and after 4 months at PSC, I had had enough. I am an avid gym goer and visited PSC 6 times a week at [redacted]. I have been working out for 10+ years 6 days a week and this was the worst fitness center I had ever belonged to - by far. This gym ran out of soap and shampoo once a month, clients and trainers did not re-rack weights, machines were constantly being moved from their proper place, employees were rude and disinterested (I asked a PT for a free workout that I was entitled to and he never called me), the place was generally dirty and there was no cell phone service in the gym. I decided to cancel and join another gym.

On 06/**/2014, I went to PSC to cancel and was directed to [redacted], the new [redacted]. I told him I wanted to cancel and he tried to convince me to maintain my membership, but I told him that I refused to work out at this gym anymore. Upon cancellation, he told me that I would be billed a $150 early termination fee. I was flabbergasted. Even though [redacted] had not sold me my gym membership, I was very upset because I was lied to upon joining PSC in February. [redacted] had lied to me and told me clear as day that the only fee I would ever pay was a processing fee for downgrading my membership, if I ever chose to do so. [redacted] hinted that [redacted] had been fired from PSC recently because of behavior like I described. [redacted] told me that there was nothing he could do to waive the fee. [redacted] then proceeded to ask for my credit card to bill the $150 (this seemed extremely suspicious to me because PSC has my credit card on file).

I demand that Philadelphia Sports Clubs refund me the money that I was charged by [redacted] on 06/**/2014. No contract was given to me at the time of sign up, and no verbal disclosure was given to me at the time of sign up regarding any $150 early termination fee. If I had known this, I would have never joined PSC and definitely would have checked out other gyms in Philadelphia prior to whimsically joining the club. I have nothing good to say about this business as their business services are horrible and their employees engage in deceptive business practices.Desired Settlement: Refund the $147.67 charged to my credit card on 06/**/2014. I also wish this complaint to negatively impact the business's Revdex.com rating.

Business

Response:

Good Day,

We do have a signed agreement and the management at the [redacted] location was following the Philadelphia Sports Club policy in which you agreed to. The Early Termination fee is a valid charge and no refund is warranted.

Thank you.

Review: Hi,

I was a member at NYSC (town sports intl) almost a year ago. Few months after I started my membership I found out that NYSC has been using my account (my debit card) to pay for two other people's gym membership, and I was not informed by this at all. After I found I i told them I wanted to cancel, called at least 20 times, wrote email, went to the gym 3 times to hear the [redacted] is not here they can't do anything about it, they lied to me by telling what time the [redacted] will be in which of course they did not show up. Finally after 3 weeks I found one [redacted] that helped me cancel the gym. I asked her for a hard sign copy of the cancellation form, she said there isn't one, so hence she turned her computer and show me she deleted my information and debit card information on the screen so I know she really cancelled it. Now, after 3 months, I just found out (on Feb [redacted]) NYSC has charged me $309.96 on my debit card without my authorization and I do believe it is illegal to do so since I am no longer a membership with them and they should not charge on my account without me knowing. I have contacted them already, called but no one picks up, wrote them an email but no feedback, it would be great if someone can really help me with this. To me this is a scam, and I am sure I am not the only one going through this.

Thank You,

[redacted]Desired Settlement: I would like my money back and a decent apology from NYSC because this is not acceptable at all. I feel like I have lost all my privacy with them because of-1. Charging under me on two other people's account?

2. Taking $309.96 after three months of cancelled membership?

Dishonest. I signed a contract for a student membership, and never received a paper nor electronic version (I figured they would e-mail it to me). I asked if there were cancellation fees, etc and was told there were none. I ended up paying nearly $130 for two months of use, when it is supposed to be $19.95 per month, due to all the hidden fees. When I went to cancel, I was told I could not do it in the club but had to call. As it was Sunday, I could not call that day. When I called two days later I was told that my account would be charged for the month, and I also explained that the reason of cancellation was moving. I was informed that the club itself can actually do the cancellation, and normally does, and if this had happened, not only would I not have been charged for the month, but I would not have been charged a cancellation fee since I moved to California (from NY that is more than 25 miles). Yet, now they inform me that they cannot waive the cancellation fee, though I qualify, because they did not receive proof at the time of cancellation, even though I told the representative that I moved from New York to California. I contested the fee with [redacted] and was refunded by [redacted], but have been hounded by calls from NYSC looking for $19,95 for a club membership even though I moved and have proof of flight, etc, because I was continually lied to and misinformed by their representatives, and figured that when I signed my contract they would send me a copy electronically. I have perfect credit and have been going to NYSC for 5 years. I will not be returning.

At the end of a two year contract I terminated my agreement with the club. I did this I person at [redacted] (near [redacted]) in [redacted]. I was given a receipt showing that 0 balance was due and that my club membership had been paid in full. But 10 days later they billed my credit card for an additional month and I disputed the charge with my credit card and was informed about a month later that the dispute was accepted by the credit card company and a credit had been issued. This was when I began getting collection calls for the payment of one month's membership (approx. $89). These calls were clearly generated from [redacted] and the callers were not willing to listen or grasp the fact that I have an invoice supporting my proper termination of the agreement and no additional payments were due. This continues now 4 months after the cancellation and I feel harassed.