New York Sports Clubs

Review: My client was offered in writing an exception - a one month membership because he is an active [redacted] employee located at a job site across the street from the [redacted]. He was lured into signing both the rider for a month, then has been charged as if he joined for a year. We have complained, and the gym says the person was fired. Not a good answer, as my client incurs charges and has been reassigned and cannot use the gym. Please contact me at ###-###-#### to discuss.Desired Settlement: Please honor the written agreement from the agent - one month charge. Please refund the overcharges.

Business

Response:

[redacted],

Please contact our Member Services department at ###-###-####.

Thank you

Horrible experience with the manager at the Hoboken North location. He told me he would change my passport membership to the $19.99/month membership and of course when the 1st rolled around, my membership does not change and the club will not refund me the money because the manager did not leave any notes regarding my change request. He also would not speak to me privately when I asked him to change my membership, he told me it was too busy so to tell him what I had to say in front of everyone at the check in station.
Horrible customer service. Now my card is charged $75 and they will not refund me the money!

Review: NYSC continued to bill me for 4 months of personal training services AFTER my designated personal trainer left the club's employ on August *, 2013. I was NEVER contacted by the gym to re-up the membership or offered a replacement trainer.FURTHER - they attempted to bill me additional personal training services AFTER I cancelled my agreement with them.Desired Settlement: I would like a refund of all payments for personal training services beginning the month that employee [redacted]w resigned. (August 2013) Expected refund total is $236 ($59/mth x 4 mths)

Business

Response:

Good Day,

All Personal Training Membership refunds are handled by the specific club the training is done in. In reviewing [redacted] membership, I see a refund is being submitted by the club. Please allow 10-14 business days for the refund to be processed.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is reference to complaint ID:[redacted]. This is NOT resolved. Not only was the refund not processed, but this business continued to fraudulently bill me for services not rendered. I AM NOT A MEMBER. And cancelled this membership formally in December, and was promised a refund for all billings from August - December. I am now out $420. I expect a refund delivered to my account and an IMMEDIATE Cessation of future billings before the end of February.

Sincerely,

Consumer

Response:

As of this time (Weds 2/**), I have not been contacted by New York Sports Club (All Locations) regarding complaint ID [redacted].

I have also filed a complaint with my credit card issuer.

Review: Signed up for a member contract for one year, which ended in September. Presented today to cancel my membership as my company moved and gym available in my building. Told that I must pay a prorated fee for the month of November and facility would be available to me "in case" I wanted to use it. I explained the contract is up, there is no such provision in the contract, I have no plans on using the gym now or into November and I just want the membership terminated without issue. Advised that it was company policy that I must pay a prorated fee for the next month - could not have the membership cancelled or could not leave the facility until my credit card was charged. This is an unscrupulous practice and reeks of extorting the member. The company should be investigated for such practices. I want my credit card refundedDesired Settlement: Refund the needless and senseless charge to my card.

Business

Response:

Good Day,

Please find a signed copy of [redacted]'s agreement attached that explains the 30 day notice. No refund is due.

Thank you

Consumer

Response:

At this time, I have not been contacted by TSI White Plains City Center, LLC NY Sports Club regarding complaint ID [redacted].

Kindly advise me of next steps - thank you

Sincerely,

Review: On Aug. [redacted], I asked my son when he might start paying for his metrocard. He told me that he does indeed pay for his own metrocard. We went back and forth and then I decided to go online and show him the charges on my credit card bill. His face dropped, and he said it wasn’t for a metrocard at [redacted]. where he lives but a New York Sports Club charge.

My son – [redacted] – had canceled his membership in October of 2011 when he was last there but we never stopped being billed and I had no idea I was paying for (It says NYSC Varick and I thought the initials were the NY Subway at [redacted].)

We called and spoke to a couple of people until we were contacted by [redacted] in customer service. They verified that [redacted]’s last visit to the club was on October **, 2011 which is when he informed them that he wanted to cancel his membership. When [redacted] contacted the club there wasn’t anyone there that remembered [redacted] and they said they wouldn’t have kept that paperwork from then.

We were offered a partial refund for six months. I’m a single mother trying to put my daughter through college and cannot afford to settle for that amount. [redacted] indicated that the legal dept. would be in a position to offer more if they thought it appropriate whereas she could not. I cannot pay for an attorney so she said I could send a letter myself.

I sent a letter indicating all of the above. I heard nothing and called the legal dept. I left three messages that were not returned. I called and emailed [redacted] for help and she didn't return either the email or my call.

I then got a phone call from [redacted] at the club location where [redacted] had joined. she said she had received an email from the legal dept. She told me that unless we had something in writing there was nothing she could do for me. She repeatedly said that she can't speak for what happened in 2011, only how things are now and NOW he would have been given a paper to show he had terminated his membership. I asked her for a name of someone in legal and she said she couldn't find the email she had received and would call me back. Two days later I called her again and she said she still couldn't find the email - I never heard from her again.

I tried legal again and I finally was connected to a legal assistant named [redacted]. She said [redacted] was incorrect and that legal had nothing to do with it.

She assured me that she'd have someone from Member Services on the corporate level contact me. That was on Monday 9/**. I didn't hear anything and left voicemails for her on 10/*, 10/* and 10/* stressing the fact that this is a lot of money for me and to please get back to me. No word. I left another message with the corporate operator at [redacted] asking for anyone at all in corporate to get back to me. I've gotten no response.

The club has records of [redacted]’s last attendance since you swipe a card when you go to the club and they know he hasn't been there for two years. The negligent and sloppy way with which they've handled this matter reinforces the way that they let his cancellation slip through the cracks and now want us to be responsible for that.

I would very much like to get assistance in settling thisDesired Settlement: Refund of 16 months of membership fees (American Express refunded 6 months to me). That's 65.90x16 = $1054.90

Business

Response:

Good Day,

TSI does not bill based on usage. Much like a cable provider, the service is available whether it is used or not. In order to refund any dues on this account, we would need proof of the cancellation. The legal department at TSI does not handle membership issues like this If you desire to contact the legal department, please have your attorney do so.

Thank you

Review: [redacted] Sports Club in [redacted] charged me a $39.99 “rate lock” fee on * Jan 15 after I canceled my membership * Dec 14. I contacted their location in [redacted] where I originally started my membership. They said they are not authorized to refund my money so they directed me to the corporate offices. The corporate office refused to refund my money. I am disputing this because I should NOT be charged for a “rate lock” fee for 2015. I am no longer a member.Desired Settlement: The company should refund my account $39.99.

Business

Response:

Good Day,The Rate Lock Fee is not charged for the following calendar year, it is a fee, charged 1 time each year to maintain the rate for the life of the membership. All active memberships are charged Rate Lock on January [redacted]. [redacted] requested to cancel on 12/*/2014. All cancellations require 30 days notice, so [redacted]'s membership was active until January [redacted] and subject to the fee in accordance with the agreement. I have attached a copy of the agreement for review.Thank you.

Review: I had signed up for a gym membership sometime last year and wanted to cancel my membership after a few months; after speaking to my local branch (NYSC at [redacted]), an employee had notified me that I could just set my account on "freeze" and it would expire at the end of the year, so I did so. This December of 2014 I had a charge on my credit card for 69.99 when I had thought my membership was already canceled.

I had attempted to contact the NYSC offices all day yesterday (12/**/14) but was told that their systems were down. I called again today (11/**/14) and they had told me there was nothing they could do about the misinformation I was given by one of their staff. The customer service representative rudely told me that I have to accept responsibility (implying that I was stupid and irresponsible with a heavily condescending tone) and told me I had to pay a $101.01 cancellation fee. I did this in fear of more incurred fees.

My experience with NYSC has been terrible and I was severely disappointed that the customer service representative decided to approach me in such a rude manner essentially outlining their staff as unable to be held accountable (e.g "he may or may not have said, there's nothing we can do anyway"), and me as irresponsible. A customer should never have to be treated in such a manner, especially not an engineering student which is tight on cash and now has to eat canned soup for two weeks to avoid being in greater debt. It is for reasons as such that I am going to encourage the 8 or so friends of mine that are patrons at that gym to drop their contracts and go for another vendor such as [redacted].Desired Settlement: I would like a refund for the 69.99 monthly membership fee + the 101.01 cancellation fee, and an apology for being treated in such a detestable manner.

Review: I tried to cancel my membership #[redacted] with New York Sport Club back on 04/**/2014. I am way above the one year contract I had with them. They failed to cancel and kept charging my credit card. I tried the second time back on 08/**/2014. Once again refused to cancel my menbership.Desired Settlement: Cancel my membership and refund my credit card from 04/**/2014 till now.

Business

Response:

The member was asked to provide confirmation of his previous request to cancel as there was no record he had canceled. He provided the attached (marked correspondence) mail receipt, however the receipt information does not have a mark of postage and was never sent. We require the certified mail receipt, showing the date that we signed for the letter. We advised him that was what was needed to refund and as it was not received a 30 day notice needed to be provided, which he refused, and his membership remained active. We have at this time canceled the membership with no further charges but there is no refund due. Please also see the attached original contract for review.

Review: Had enrolled as a public school teacher in this sports club. After about a year and a half I wanted to discontinue due to health reasons. YOu can look at my attendance records: I was unable to attend many months. Finally I decided to quit. I phoned and was told I couldn't speak to [redacted], [redacted], but had to come in person. I went in person and was told he was busy and couldn't see me. I tried phoning again and was told I had to come in person and leave a note. I went in and left him a note. I phoned quite a few times more and left messages on his voice mail. After that, not knowing what else to do, I called [redacted] and told them to stop payments. Now they submitted me to a collection agency. They probably think this older woman wont' know what to do. I will not let them use age discrimination on me, or any other trick. I can't believe their rudeness and negligence.Desired Settlement: I should not have to pay a cent after having notified [redacted] that I no longer considered myself a member of this organization.

Business

Response:

Good Day,

We apologize for any inconvenience. We have removed [redacted] from all

contact lists and ensured her membership is cancelled with no balance.

There is no negative effect on [redacted]' credit.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

AND THANK YOU VERY MUCH FOR YOUR INTERVENTION !!!!!

Sincerely,

Review: I joined with a contract for the Corporate rate of $77/month per an agreement with my employer. The gym has continued to overcharge me monthly at a rate of $99.99 each month, despite my multiple calls and conversations with gym staff locally and to the national customer service line.Additionally, I purchased 4 training sessions on June ** - 1 for 1 hour at $69, and 3 for 1/2 hour each for a total of $180. The gym continued charging my card monthly for unauthorized amounts of $69, again - they do this despite my numerous complaints.When I called the customer service line on 9/**/2014, an employee, [redacted], tried telling me that my rate was $99.99. When I mentioned my signed contract with a $77 rate, she then said "oh yes I see that now." I asked to speak with a supervisor as I didn't trust her ability to handle the situation. She stated, upon my asking, numerous times that she was unable to transfer me to a supervisor and that it was against the company's customer service policy to allow customers to speak with a [redacted]. I then called the gym location and spoke to [redacted] who said she would have the personal training [redacted], [redacted], call me the next day (9/**) to discuss my complaint of harassment by a trainer, [redacted], at the location. She also promised to call me by the following Monday with a resolution - I had asked for a refund of all unauthorized charges, and to have my membership cancelled as a result of the harassment by the trainer and the unacceptable customer service. I never received another communication from [redacted] or [redacted] or any representative of the club. I left a message on 10/*/14 requesting [redacted] follow up. I have not heard back. The gym continues to make the unauthorized $69 charges to my card. They have reduced the $99.99 charge to $77, but have not cancelled my membership as requested.Please investigate the customer service and billing practices of this merchant.Desired Settlement: I would like to receive a full refund for the total amount of all unauthorized charges: 4 charges of $69 = $276; 4 overchares by $22.99 = $90.97; 1 charge of $77 after asking for cancellation = a total refund request of $443.97.I would also like to receive confirmation of my cancelled contract, and a written apology from trainer [redacted] for his harassing behavior towards me.I would hope that your investigation will also lead to an improvement of the customer service policies of NYSC.

Business

Response:

Good Day,

[redacted] has received 2 refunds to date; 1 for the difference in dues she overpaid and 1 for the $77 fee charged on 10/*. I have attached a copy of the agreement for the PTM sessions that explains there is a 3 month commitment period and that a 30 day notice is required thereafter. We have no record of [redacted]'s cancellation request, so all the PTM charges are valid.

At this time, [redacted] is still in the commitment period of her general membership and would require a $150 early termination fee to be collected. In an effort to resolve all outstanding issues, I have waived the fee and cancelled the membership effective immediately.

No further refunds will be processed on this account.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1) NYSC refers to me as [redacted] and 'she' when I am, in fact, a male, proving that whomever is responding to this matter has not conducted any internal investigation to see where NYSC made errors in its business conduct with me.

2) NYSC says it has issued a refund for the overage charges - this is a FALSE statement. They issued a refund of $68.97 when the total of the incorrect overage charges was $90.97, which means I am still owed a $22 refund for the incorrect overage charges. I did receive a refund for the $77 charge.

3) NYSC has provided you with a false contract bearing forgeries of my signature. When I met with [redacted] to purchase personal training sessions, I did not sign any contracts. I signed nothing. He simply ran my card on file for the two purchases - one for the single PT session valued at $69 and one for a set of 3 half-hour sessions valued at $60 each (or $180 for the set). I have attached emailed receipts of both purchases. There was no agreement to any continual charges or open-ended arrangement. I was very explicit that I only wanted to train for a few weeks to determine if the pairing would be a fit. [redacted] suggested buying the single session and adding in the half-hours since the training packages are limited in their flexibility of use. I can certify by affidavit that the contract NYSC provided is a fake, that I have never seen it before, and that I did not sign any such document. Because of this malicious attempt to provide false documentation, I hope that you will conduct further investigation into the business practices of this gym. I will also be sending the false document to the Attorney General's office so they can add it to the material

I've already provided regarding my conversations with NYSC employees.

In addition, I have provided a copy of an email confirmation I received for a training appointment that never occurred - it is for a time at which I was not in New York City. When I asked [redacted] about this, he indicated that because he forgets to enter training sessions when they occur, he puts them in the system at later dates. This supports the inappropriate and false business activity that NYSC and its employees engage in, and shows that presenting you with a false contract is not something beyond their scope of unethical and criminal behavior.

2) I still have not received a refund for the 4 wrongful charges of $69 totalling $276 for the additional training sessions that NYSC falsely charged to my account. Again, I purchased one, single

session for the $69 as evidenced by the email receipt I provided. I also have not received a refund for the 2 unused half-hour sessions, which are referenced in the attached email chain, because of my feeling harassed and uncomfortable with the trainer. For the record, my last training session was on 8/** and I did not return to the gym at any point after that. [redacted], however, continued to text and call me after I told him I'd be speaking with [redacted] about his behavior.

4) After [redacted]'s inappropriate harassment, I emailed NYSC on 9/* as evidenced by the attached email chain. I called on or about 9/** and left a message for [redacted] Majors - and I was not told that he was gone from the NYSC location at that time. I followed up with another email on 9/** (as evidenced by the attached email chain) and called the club, at which time I was connected to [redacted]. My email dated 10/** (included in the chain) reflects what was promised by [redacted] in that conversation on 9/**. One of the promises was to have the PT [redacted] contact me to discuss the inappropriate harassment I was being subjected to by [redacted]. I was never contacted by anyone from NYSC after my email and phone conversation on 9/**. Part of my requested resolution is a written apology from [redacted] for his inappropriate behavior and harassment of me as a training client of his. NYSC neglected to mention anything regarding this or any investigation into the situation in their unsatisfactory reply to the Revdex.com.

I am rejecting the NYSC response because I am still owed:

1) $22 refund in overage charges

2) $276 in wrongful charges for training sessions I did not purchase or authorize

3) $120 for the 2 unused half-hour sessions I purchased but could not utilize because of the harassment I endured by their employee

I will only accept a future response from the NYSC once I have received a refund for the remaining $418 in total which I am owed.

Sincerely,

Business

Response:

We must go off the information we have and the contracts on file. If the member is claiming that the training contract is invalid than legal

action is the best course for him. The receipt for one session provided by the member in his response, I have attached here as well, shows "PTM" which is for Personal Training Membership and was his initial purchase for the first of a minimum of 3 sessions. That receipt he provided confirms he enrolled into the Personal Training Membership and no further refund is due for training.

The member was enrolled incorrectly into the Corporate Membership at $99.99. He was billed at $99.99 for 3 months and we refunded $68.97 as that was the difference in 3 months of billing, as the correct rate was $77.00 monthly. When a Member Services representative discussed this matter on 9/**/14 with the member, at that time the request was simply to be refunded for the difference in rates and ensure that the rate was changed going forward. This was processed in time for the 10/*/14 billing and so the member was billed $77.00. This was refunded to the member on 10/*/14 as a courtesy though no refund was due, as the member was within the year commitment. There is no further refund due for the general Corporate Membership.

In regards to the behavior of the trainer, complaints have been forwarded to the [redacted] and [redacted]. Please note sales is part of the trainer's job.

Review: I attempted to cancel my membership December **, 2013. After being told by the person I called it would be taken care of and I would receive confirmation soon, I never received the confirmation. I attempted to contact the business several times and was on hold for over a half an hour each time. I attempted to contact the consultant that signed me up for my membership and have no had any response to email or telephone messages. I have continued to be charged for a membership I was informed would be cancelled months ago. My credit card information changed due to a security issue and the gym still charged me without obtaining the new cc number from me. I have no idea how they got that information but I did not authorize it.Desired Settlement: Refund for month of January and February totally $153 dollars.

Consumer

Response:

I have been contacted by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: When I enrolled in the NY Sports club I was told that after my one year membership I would have the option of paying $39.00 to lock in the membership price for the following year. They charged my credit card every month for dues but automatically charged me this lock in fee. I contacted the national headquarters to tell them that I cancelled my membership and had no need to lock in the membership price. They informed me that this is automatically done each January even though my membership ended at the end of January. They refused to issue me a credit for that amount so I contacted my credit card company to dispute this charge. My bank sent notice to them of this disputed charge but they failed to respond within the allotted 45 days. My bank closed this dispute due to lack of response. I soon thereafter received a letter from a collections agency for payment. When I called them, they told me to call corporate headquarters to argue my case. I feel like I am going around in circles trying to resolve this matter. I feel that they misrepresented this charge and that I should not have to pay it.Desired Settlement: I do not want to be harrassed for payment by a collections agency .

Business

Response:

Good Day,

The Rate Lock fee is part of the membership and was agreed to in the attached contract. Further, there is a checklist that [redacted] signed that states she understood Rate Lock. There was no misrepresentation by Town Sports International and [redacted] acknowledged the charge 2 times in her agreement. [redacted] was also notified by Member Services of the validity of the charge and that disputing it would send it to collections.

The fee is due and collection attempts will continue.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The copy presented to me by New York Sports Club is bogus. I have never seen that contract nor is that my signature. Also the copy is dated February ** 2013 and my membership was initiated January **, 2013. Also the rate lock fee was explained to me as an OPTIONAL payment--that if I would wish to continue my membership I would be charged this fee IF I wanted to lock in my monthly charges. I was NEVER informed that it would be charged automatically. This so called contract also indicates that my photo ID was taken which it never was.

It is obvious from the number of complaints to the Revdex.com about your business that your unscrupulous practices are widespread thus giving you an F rating. I wish I had checked this rating before joining your club. It is obvious that you do not espouse to the premise that " the customer is always right". You do not care about customer relations and a good reputation even for the paltry amount of $39.00.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The NY Sports Club refuses to accept the fact that I was misled by their representative [redacted] who informed me when I signed up for this membership that the lock-in rate was optional and would lock in my current rate if I wanted extend my membership for another year. My $59 membership rate was locked in until the end of my membership (1/**/14) at which time I cancelled. I was still charged the rate lock fee of $39 on 1/*/14 which was unfair since my membership was ALREADY locked in until the end of that month. I feel that this is an unfair practice and that I was misled by their representative. When I disputed the charge with my credit card company, NYSC failed to respond to their request within 45 days.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,

We can not verify any conversation that was had in the club. The Rate lock Guarantee is explained on the agreement that was signed. Further there is a check list that refers again to Rate Lock. This too, was acknowledged by signature. These two documents are provided for the consumer to review and either agree or disagree. The consumer agreed to terms of the contract. Both documents have been provided to the consumer and to the Revdex.com. If you feel that the signature is invalid or that this agreement is somehow void, please consult your attorney.

No further response will be provided to this complaint.

Thank you.

Review: I cancelled my gym membership on 10/**/13. It was just over a year so I was month to month. I was told the membership rep wasn't in, but to fill out the form and she would cancel. I was made aware that my membership would end 30 days after I requested it, which would be November 10. I was charged $67.94 on 11/*/13. I expected the 24 days past when my membership expired to refunded ($52.09). This has not happened yet. In addition, I was charged another $67.94 on 12/*/13, which led me to believe my membership had not been cancelled. I went to NYSC on 12/*/13 to have this resolved and was told I would need to speak to the membership specialist, [redacted], and to come back on 12/*/13; they also took a message. I called on 12/*/13 and was told [redacted] wasn't in and to try back on 12/8/13; they also took a message. I spoke with [redacted] on 12/*/13 and he said he received my messages and would research my situation and get back to me within a few hours. I did not receive a return call from [redacted] on 12/*/13. I called again on 12/9/13 and left a message for [redacted], and did not hear back.Desired Settlement: I would like my account cancelled, no further charges to be billed against my account, and the amount that has been charged past the time when my membership should have been cancelled to be reimbursed ($52.09 partial reimbursement for the period of 11/**/13 - 12/*/13, and $67.94 for the period of 12/*/13 until, a total reimbursement of $120.03).

Business

Response:

Good Day,

We apologize for the inconvenience. The membership cancellation was initiated, but not completed in the system causing the billing. I have ensured that the membership is fully cancelled. I also submitted a refund based on the cancel date provided. The cancellation was effective 11/**/2013, so the prorated refund for November is $40.76. This is based on the monthly dues rate of $67.94 divided by 30 days for a daily rate. This amount is then multiplied by the number of days in the month after the cancellation (18). I also refunded the dues collected for December.

The total refund is $108.70.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved provided I receive the promised refund. As yet there have not been any adjustments posted to my account although I understand it may take a few days to see a change.

Thank you again for your assistance. You're simply the best!

Review: NYSC held my account hostage and refused to freeze or cancel my account while I was injured. I spoke to gym employees, made dozens of phone calls, sent letters and email. They refused to let me speak with supervisors. I sent letters from doctors and hospitals. I attempted to block the charges with my bank and NYSC was sneaky by changing the name and amounts of the charges to get them by my bank. They owe me over $800.Desired Settlement: They owe me over $800. I did everything humanly possible to contact NYSC and make them aware of my intent to cancel due to injury. They ignored me intentionally so they could continue to charge me. I have documented proof of my injury from hospitals. I want a full refund.

Business

Response:

Good Day,

[redacted] has been refunded the appropriate amount.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

NYSC [redacted], after 11 months of debate, refunded my money. $279 and $236 for both training sessions and gym membership.

Review: I have complained about condition of equipment numerous times and I was hurt, due to the clubs neglect, on a stationary bike last Thursday morning. I filled out an accident report at that time and was told a manager would contact me to follow up. Nobody called. I've called every day since this happened and either nobody would pick up the phone or the one person I spoke to on the phone, [redacted], said she would call me back and she never did.I asked for the corporate phone number but it is not in service. I asked for the Member services number but nobody picks up the phone - even after waiting for 16 minutes on hold with the auto answer machine.I wrote in to the website of NY Sports Club to make sure they were aware of the complaint but nobody has responded. I have not been able to work out at the club since this happened due to a sore back. I always have paid my bills on time and never have filed a formal complaint before. I can't even get in touch with someone to freeze or cancel my membership.Desired Settlement: I think NY Sports Club is being neglectful in not maintaining their equipment or their facilities for that matter. Their equipment is dangerous. They have leaks in their ceilings that members have to avoid because buckets are left on the ground sometimes for days or weeks, depending on the issue. I have many issues with this club but the fact that nobody cares that a member has been injured - I want a full refund of last month's dues and I don't want to pay dues until this is resolved.

Business

Response:

Good Day,

I have placed a one month credit on [redacted] membership. This will cover her January dues. If you would like to cancel or freeze, please call member Services at ###-###-#### or visit your local club. Member Services has higher call volume during the last 5 days and first 5 days of each month. This results in longer wait times.

I am unable to report problems with the equipment without specific details. Can you tell me what equipment is broken? I can also verify that the club has submitted a ticket for repairs/replacement.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have placed numerous phone calls to the club itself and to both the corporate office and members services office to no avail. The purpose of my calls, besides the injury, was to cancel my membership. Additionally, I logged on to the clubs' website and typed in my club ID, directly from my membership key tag, and that number was not recognized. This club is operating like it has already gone out of business. I am very surprised and disgusted that the club replied with giving me a credit for January. I should be credited for November and I have canceled my payment via American Express for December. I am not going back to that pig stye.

Now that someone from somewhere has inquired: ALL OF THE STATIONARY BIKES have issues. In addition, the facility is filthy and an overall health hazard.

I left my phone number on the complaint form when I initially hurt myself, on the clubs "complaint form" on their website AND at the club when I called numerous times to speak to a live person. I can be reached almost all the time on my cell phone. I am not sure if this response gets published so I will not leave my phone number on this e-mail.

I still have NO WAY to get in touch with member services - and I would like to know why that is.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,

As stated, I reported the equipment issues to the appropriate department. Further, I have cancelled the membership as requested. I am not entirely sure what else needs to be discussed by having someone at the club contact the consumer. I provided the appropriate contact number to request freezes and cancels. No further action is necessary on the consumer's part to end the membership and no further responses to this inquiry will come from this office.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Typical - they continue to bill my American Express card.

I've blocked this business from further charging my card.

They are really [redacted].

Everyone should know.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On approximately 12/**/2013 I cancelled my month-to-month membership at New York Sports Club (NYSC). Per their policy, the cancellation would become effective in 30 days, and at the time the club manager processed a credit card transaction for the pro-rata balance due (for January [redacted]), and told me that there would be no further charges to my credit card.

On January [redacted] charge for $29.00 appeared on my credit card bill.

When I phoned the customer service line and selected "Billing" from the options menu, the recording asked if I was calling about a separate charge on my January bill, and explained that it is the "...rate lock guarantee. By paying this you are assuring that your account is not subject to future rate increases." In fact, there is also a link on the company's website home page entitled "Rate Lock Guarantee Details" which, when clicked, leads to the following written statement: "RATE-LOCK GUARANTEE -- Your monthly dues will never increase for the lifetime of your membership. A $39.99 maintenance fee will be charged each January for this privilege."

Because I had cancelled my account I had no need or desire for the "privilege" of protection from future rate increases.

I stayed on hold until I could speak with a customer Service Representative. When I finally did speak to a person and explained the situation, I was told that this was really just an annual fee that they charge, regardless of what it is called, and that since I was technically an active member until January [redacted], it was applicable to me and there was nothing they could do about it.

It seems ludicrous on its face to charge for protection against rate increases on a non-existent future account.

It seems dishonest, at best, to claim that you are charging a fee for one thing when it is for something else altogether.

If NYSC advertised that in addition to monthly rates there is an annual membership fee, and also that members who maintain a continuous paid-up membership will never have an increase in monthly rates, then I would argue that they should at least pro-rate the fee to [redacted] in my case, but would unhappily accept it if they did not.

But that is not their claim.

Their claim is either that they are charging me for something for which I have no possibility of use or benefit - protection against future rate increases on my cancelled account -- or, if you believe the verbal assertion of their CSR, that they lie about the nature of the annual charge in their written and recorded customer communications.Desired Settlement: In addition to refunding my "Rate Protection" fee of January 2014 I think New York Sports Club should amend and clarify their published materials and customer communications regarding the true and correct nature of this annual fee.

Consumer

Response:

At this time, I have not been contacted by New York Sports Club (All Locations) regarding complaint ID [redacted].

Sincerely,

Review: NYSC failed to provide swim instruction as paid for. Instructors were not present at scheduled time, and the club later said they could not provide instruction at the stated time becuase they had double-booked pool for an arrangement with local camp. They agreed to refund money for classes, told me the date the refund was allegedly processed, but refund has not been processed nearly two months later. They are unresponsive in dealing with issue.Desired Settlement: I want the balance of the swim lessond refunded as they agreed to do verbally.

Business

Response:

Good Day,

In order to resolve this, I will need to know what club the transaction took place in.

Thank you

Review: On October 2014, I had begun a premiere, no-commitment membership at the [redacted] ([redacted]) location. Soon after and during my “free fitness evaluation” I decided to enroll in the single session, personal training service. I discovered the intensity was too high and it was too difficult to perform the exercises due to my medical condition. Therefore, I had decided to remove myself from their services, both the personal training and the gym membership.

An employee "**", was assigned to me to expedite the cancellation process and an appointment was made on February[redacted], 2015. I explained my concerns to her and she had informed me that a note from my primary doctor (written on the doctor’s letterhead or prescription pad that included the doctor’s information) that simply stated a recommendation from the doctor to cease participation of activities at the gym was all I needed in order to cancel, both the physical training and membership, without paying the remaining $69 training session fee and the $19.99 monthly membership fee. "**" set up a second appointment at that time to proceed with the cancellation process. That appointment was set for February[redacted], 2015, one week later, at which time I would have the required documents.

At our second appointment, I submitted the doctor’s note, that was faxed directly to the gym’s location in [redacted]. ** accepted it along with my assigned gym membership badge, and went on to say should I be charged with the remaining charge of $69.00 for the last training session, those funds would be refunded and the gym membership fee of $19.99 + tax would cease immediately.

Much to my surprise, one week later, I receive an email from the company, stating that the documentation that I presented was unacceptable and more steps are needed in order to complete the cancellation. I find this very upsetting since I had done what was asked and now, due to **’s incompetency, I have to go back a second time to my doctor and disturb him with another “favor” in order rectify **’s mess. All-the-while, I have been charged ANOTHER $69 +$22 for the personal training session and month’s gym membership, WITHOUT A BADGE to even access the gym facilities should I wanted to!

This incompetency, whether or not it is due to a lack of attention, in properly training their employees in the art of customer service, is extortion, foul, and an execution of shamelessly greedy business practices.Desired Settlement: I demand that the last two transactions my funds be returned to my bank and my association with NYSC ceases immediately.

Business

Response:

Good Day,Our apologies for the inconvenience. I have reviewed the medical documentation and although it does not state the required 6 months, I have approved it for cancellation and a refund of all monies paid on 3/*/2015. Please do not hold the representative of the club responsible, he/she was requesting the correct document and may have not realized that there was a time requirement.The refund should be available in your account within 7-10 days.Thank you.

Review: Unauthorized debit from my bank account by PTM, [redacted] and [redacted], [redacted] for services which I never requested, nor utilized on March **, 2014. I believe they are running a scam with unsuspecting members as this is the second time they have made unauthorized debits from my account, the first time on March ** 2014 . Upon becoming aware of this latest unauthorized debit, I immediately advised the PTM. PTM asked that I not speak to anyone at the gym regarding the unauthorized debit and said that my account information was supposed to have been removed from their system. He said that he would handle this personally to ensure that was done correctly. Indeed both the PTM. and [redacted] assured me that my banking information was deleted from their system the last time unauthorized debits were made to my account. After not receiving a refund, or updates from PTM after several days of waiting, I attempted contacting the [redacted] of the gym and was repeatedly told he was not on duty. I provided contact information and to date have not received a return call. I finally contacted what I believe to be NYSC headquarters, Town Sports International and spoke to a representative who submitted paperwork for the refund of unauthorized debit. She advised that the paperwork was sent to the gym for the PTM to sign and upon his signing it I would receive reimbursement. Unfortunately, I have no way of knowing whether the PTM signed off on the paperwork and I am still awaiting reimbursement. As a direct result of this unauthorized transaction I have incurred and continue to incur fees on my bank account.Much to my surprise, while speaking to the representative at NYSC headquarters I learned that my account had not been completely deleted as I had been advised and that indeed my card information was still on file. Additionally, there was no indication that a refund had even been submitted contrary to what the PTM had assured me he had doneDesired Settlement: Full refund.

Business

Response:

Good Day,

A refund for $757.21 was processed on 04/**/2014.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am a consumer, disabled american veteran, and also a senior citizen. I signed up for a 6 month at $632.00 trainer special the first of the year. July **,2014 they gouged my credit card another $632.00 even after my time was up. I notified the [redacted] and was told I did not give a 30 day notice. They have no signs up at the club which should be up accordingto the consumer protection notifying of time to cancel on the Attorney General Website.CREDIT and DEBIT CARDS Fair Credit Billing Act:If you ordered something using a credit card and the item never arrived or the company you ordered it from went bankrupt under the Fair Credit Billing Act you don't have to pay for something you don't get.That's why its always best to pay with a credit card so you have some protection in case of a problem. A debit (ATM) card does NOT offer the same protection.Desired Settlement: I should get all my refund back.

Business

Response:

Good Day,

Please see the attached Personal Training Agreement that provides information regarding the 30 day notice. Based on this, no refund would be due; however, I would be happy to reinstate the 8 Personal Training Sessions that were charged on 7/** so that [redacted] can use them. Please let me know how you would like to proceed.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Just forget about it my loss B.S.C. gain.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,