Newpro Home Improvements Solutions Reviews (%countItem)
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Newpro Home Improvements Solutions Rating
Address: 26 Cedar St, Woburn, Massachusetts, United States, 01801-2100
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Gama and Dan were very professional clean and efficient they did an amazing job and I would highly recommend these two
Hi ***! Gama & Dan make a great team! We are so glad to hear that they provided you with a 5 star installation experience! There is nothing more important than providing an exceptional experience to anyone who considers and/or does business with NEWPRO. We will be sure to share your feedback with the team. If you ever have any questions or concerns about your project, please do not hesitate to reach out to us. Thank you for the recommendation and have a great day!
I paid almost $16.000 for the shower, got a cheap material and a cheap shower head that you can buy from home depot for less than $100.00 dollar the shower door was installed with a large gap at the bottom no water pressure when they send the installer back to fix the gap he said that's the way its suppose to be .will never recommend to anyone I got robbed I should've got more quotes before signing the contracts
We are disappointed to receive your one star rating. Our apologies for not leaving you with an experience nothing less than 5 stars We can assure you that this is not a typical experience and are sorry to hear that we have let you down. NEWPRO has been serving New England homeowners for nearly 75 years with over 250,000 happy homeowners. There is nothing more important than providing an exceptional experience to anyone who considers and/or does business with NEWPRO.The VP of Operations has called and left you a message and would like to discuss your experience in more detail. Thank you and have a nice day.
Gama and Dan were very professional and courteous. They did a outstanding job and I would recommend them for more work. A+++
Hi ***! We are glad to hear that Gama & Dan gave you such a great experience from NEWPRO! We truly believe in providing homeowners with quality products, services, and amazing warranties. Our installation team is trained to complete all jobs in a timely, efficient, and professional manner. We will be sure to share your feedback with Gama & Dan. If you ever have any questions or concerns about your projects, please know that NEWPRO is always here to help you! Thank you for being a part of our family and have a great day!
Worst decision I ever made.
Had them install 3 windows and had issues with all 3.
All 3 windows developed staining/ fogging between the glass panes.
First one was fixed without issue.
Different story with the second two.
After 15 months and four visit with the wrong glass configuration they finally got it right.
Customer service is absolutely terrible, and I’m being nice.
No updates on when they would return to complete the job.
Worst experience with a contractor ever!
They can’t even do windows right and now they do everything under the sun!
Buyer beware, stay clear of these jokers.
Hi ***. We are disappointed to receive your one star rating. Our apologies for not leaving you with an experience nothing less than 5 stars We can assure you that this is not a typical experience and are sorry to hear that we have let you down. NEWPRO has been serving New England homeowners for nearly 75 years with over 250,000 happy homeowners. There is nothing more important than providing an exceptional experience to anyone who considers and/or does business with NEWPRO. Our installation manager has called and left you a message and would like to discuss your experience in more detail. Thank you and have a nice day.
I returned the call to their installation manager and never heard back. Tried and left messages at both office and cell number at least four additional additional times without any response.
From reading other reviews, it appears this is their standard operating procedure. Absolutely terrible!
I have had my Newpro Windows since 2006 and never really had issues. Bill P came out today and fixed my issue effortlessly. He gave me a lesson on how to fix it if it happened again, why it happened, how to prevent it from happening and showed me how to properly care for my windows. He was on time, courteous, polite and a HUGE HELP! What a nice man. Thanks Bill, you made my day!
Hi ***! We are proud to have Bill as a part of the NEWPRO team! Our service technicians are trained to provide homeowners with quality services and answer any questions or concerns so they are left feeling 100% satisfied! We will be sure to share your feedback with Bill. We are glad to hear that he got your windows back in working order. If you ever have any other questions, please do not hesitate to reach out to us. Thank you for being a part of the NEWPRO family!
I had a new tub and shower installed, The tub stopper has failed and a call for service for the caulking has not been responded to. Because it has been 3 weeks with many e-mails and promises of call backs I would like to request your support. The project was very expensive and is just over 24 months and it is failing
Because I have not received a call back I have pay another provider to have the tub stopper repaired. I am asking for a response to my concerns.
NEWPRO production manager has reached out to homeowner and will resolve any outstanding issues. Communication is a top priority of NEWPRO. We will look into the lack of response and learn why the homeowner did not receive a response to contact attempts. The VP of production and Production manager are addressing and wlll resolve.
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I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Regards,
I have received phone calls that have left messages that they are willing to respond. I have called back A few times and left messages with all my contact information.I have saved all of the out reach.
NEWPRO completed a visit with the homeowner on 10/24 and has resolved the issue.
Charlie was great, came in and quickly corrected my concerns
Hi ***! We love hearing that Charlie was able to address your concerns with your home improvement project. He is a great member of the NEWPRO team and we will be sure to share your feedback with him. If you ever have any other questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day!
Trevor B and Paul M from Newpro were kind and efficient. They put my new windows and screen doors in all in one day and they look amazing! Excellent work!
Hi ***l! We are so glad to hear that Trevor & Paul gave you a great installation experience from NEWPRO! We will be sure to share your feedback with them. We believe in providing our homeowners with quality services in a timely and efficient manner. If you ever have any questions or concerns about your windows and doors, please do not hesitate to reach out to us. Thank you and have a great day!
If I could give negative stars I would. We agreed to use this company and pay twice what others were charging because they had a great sales presentation and we thought we would be in good hands with good customer service. Well it started the first day or so of the job, it was a pouring rainstorm and we came home to see the workers had removed all our outside light fixtures and left the wires just dangling open. The job manager did come back out and fix that so we still thought things were going well. In the next day or so my husband came home to see a worker standing on our front porch overhang who jumped down when he pulled up (and it is still crooked to this day, no one ever would address fixing it despite multiple complaints). He also noted the workers to be drinking beer and threw the empties in the dumpster. When the job was supposedly finished, we noticed the dryer vent had been sealed over so fumes were coming back in to the house, the hose hookup had been covered over and the seams at the peak in the front of the house didn't line up. Also we had been promised a screen door free at the sales presentation but that was never ordered. So we called the company to complain of all of this and the project manager came out and argued with us over some of the fixes. The did come and fix the dryer vent and the hose hookup, but the roofline still doesn't look lined up and the front porch roof is still tilted. We complained again, the sales man came back out and told my husband we were being too picky and accused my husband of getting hostile. Then the screen door arrives and it is put on backwards. I again complained but they fought back. There was pushback for every complaint. We paid 36,000 for this!
Then I posted a *** review and was contacted by the owner and I thought well ok now things will be addressed. I played phone tag with him many times and then he just stopped reaching out despite saying he wanted to make things right for us. He is a local guy and at least I have been able to stop some of my neighbors from using them. They even lied to us and said they inspected our house all around after one complaint but my neighbor saw the man get out of his truck take a picture of the front and get back in his truck and drive away. No inspection of our complaints done. We also had a metal shovel in the yard that went missing when the company was finished. I am sure this could go on and on, I was even cc'd on a email stating " in order to keep this guy happy...", how rude. I have given this company ample time to try to make any of this right and they have done nothing. I am just trying to spread the word to prevent someone else from making our mistake
Hi ***. We are disappointed to receive your one star rating. Our apologies for not leaving you with an experience nothing less than 5 stars. This is not a typical experience and we are sorry to hear that we have let you down. NEWPRO has been serving New England homeowners for nearly 75 years with over 250,000 happy homeowners. There is nothing more important than providing an exceptional experience to anyone who considers and/or does business with NEWPRO .The president of the company has been in contact with you to address your concerns. We are truly grateful for your business. Thank you and have a nice day.
Charlie took care of our issues quickly and efficiently. Well done.
Hi ***! We are glad to hear that Charlie provided you with 5 star service! We will be sure to share your feedback with him. If you ever have any other questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day!
Charlie was super helpful! He addressed all my questions and concerns
Hi ***! We are glad to hear that Charlie provided with you with 5 star service! He is a true asset to our team. We will be sure to share your feedback with him. If you ever have any other questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day!
Dave did an excellent job not only installing the shower but also in answering the endless questions we had. I would highly recommend new pro to do more work for us. Thanks guys
Hi ***! We are proud to have Dave as a part of the NEWPRO team. Our installation team is happy to provide quality products and services and answer all of your questions so that you are left feeling 100% satisfied. We hope to work with you on future home improvement projects as well! If you ever have any questions or concerns about your shower, please do not hesitate to reach out to us. Thank you and have a great day!
Charlie did a great job accessing the problem and was very informative with the process of fixing the issue ! Very pleased with Charlie’s service
Hi ***! We are so glad to hear that Charlie provided you with such great service. We are proud to have him and his positive attitude as a part of the NEWPRO team. We will be sure to share your feedback with him. If you ever have any other questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day!
From the start the salesmen were very friendly. Our go to guy most of the time was Terrell M. He always answered my emails and was very accommodating. The installers Mike and Jon were again very friendly and efficient and explained everything that they were doing. Great windows!
Hi ***! We are so glad to hear that the NEWPRO team gave you such a great experience! Our team is happy to provide quality products and services in a friendly and professional manner. We will be sure to share your feedback with them. If you ever have any questions or concerns about your windows, please do not hesitate to reach out to us. Thank you and have a great day!
Newpro was great in particular Paul M who is a true craftsman. He was able to replace our curved rotten wood window sills with great skill
His partner Trevor B was a dedicated worker and skilled in the finishing flashing
I would want these two on any future window needs
Hi *** make a great team! We are glad to hear that they gave you such a great installation experience. We will be sure to share your feedback with them. If you ever have any questions or concerns about your windows, please do not hesitate to reach out to us. Thank you and have a great day!
Installers Dave and Charlie were very professional and did a damn good job. thank you very much
Hi ***! Dave & Charlie make a great team! We are glad to hear that they gave you a 5 star installation experience. We will be sure to share your feedback with them. If you ever have any questions or concerns about your project, please do not hesitate to reach out to us. Thank you and have a great day!
I purchased Newpro windows in 1984. Newpro has stood by their product and I have perfectly functional windows to this day. I've had to have springs and handles replaced from time to time and the service has always been perfect. The service person is always friendly and helpful and comes when they are scheduled. Thank you Newpro!
Hi ***! We are proud to provide our homeowners with quality products and services for many years following the installation of their home improvement project. If you ever have any questions or concerns about your windows, please know that you can always count on NEWPRO to be there! Thank you for being a part of the NEWPRO family and have a great day!
Dave and Charlie did a terrific job. everything is neat and clean and they gave me all the instructions. I’m very pleased with the way it looks and I’m happy. I can’t wait to try it.
Hi ***! Dave & Charlie make an excellent team! We are so glad to hear that they gave you a 5 star experience! We hope you enjoy your walk-in tub for many years to come. If you ever have any questions or concerns about your project, please do not hesitate to reach out to us. Thank you and have a great day!
My new pro experience was perfect from start to finish. My installer Dave represents the company well with knowledge, cleanliness, and perfection. I highly recommend newpro!!!!
Hi ***! We are so glad to hear that Dave gave you a 5 star experience from NEWPRO! By providing our our homeowners with quality products and services, it is our goal to leave you feeling 100% satisfied with your home improvement project. We will be sure to share your feedback with Dave and are so glad to hear that you would recommend us! If you ever have any questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day!
I love this new walk-in *** shower. It is stunning and a huge improvement. I decided on a tub to shower conversation for my aging parents and this is a game changer. It looks expensive and it is easy to care for. The installer, Dave was so nice and clean and worked fast! I would highly recommend this product and company for an outstanding job!
Hi ***! We are so glad to hear that you are in love with your new *** shower for your parents! *** showers have been a favorite among our homeowners and it's easy to see why! We also love hearing that Dave worked in a timely and efficient manner and will share your feedback with him. If you ever have any questions or concerns about the shower, please do not hesitate to reach out to us. Thank you for being a part of the NEWPRO family!