Newpro Home Improvements Solutions Reviews (%countItem)
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Newpro Home Improvements Solutions Rating
Address: 26 Cedar St, Woburn, Massachusetts, United States, 01801-2100
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We chose Newpro for our bathroom because we were guaranteed a quick turnaround and 1 maximum 2 day install. It turned into a 5 day fiasco with no shower or sink for 5 days and no toilet for a full day. They were hard to reach during this time period and slow to respond, and when they left they left large chunks of our floor missing and the wall cracked. Our downstairs neighbor also had water leak from our unit into his fan, presumably from some faulty plumbing. I would avoid this company and not trust the reviews. When you try to submit a negative review, they try to dissuade you by offering the alternative to have them fix the situation, and then never hear back.
Hi ***. I am having trouble locating you in our system. Please email me directly at [email protected] with the best phone number to reach you at so we can resolve this issue as soon as possible. We can assure you that this is not a typical NEWPRO experience. Thank you and have a great day.
Professional and efficient. Installer Charlie K did a great job transforming my aging bathroom into a comfortable and safe place. Much appreciated.
Hi *** We are glad to hear that Charlie gave you a 5 star installation experience from NEWPRO! We will be sure to share your feedback with him. We hope you enjoy your bathroom transformation for many years to come. If you ever have any questions or concerns about your project, please do not hesitate to reach out to us. Thank you and have a great day!
Installer Charlie worked hard all day and covered all aspects of job. Great job Charlie
Hi *** We are proud to have Charlie on our 5 star installation team and will be sharing this feedback with him. We are glad to hear that he was hard working and completed your project in a timely and efficient manner. If you ever have any questions or concerns about your project, please do not hesitate to reach out to us. Thank you and have a great day!
Bath Wraps doing business as newpro were suppose to be doing my bathroom over. It was a disaster from the first day. The whole process was suppose to take one day. They began on 8/13 and couldn't find the water shut off. I had to have the City of *** come out. They started so late that they had to come back to finish on 8/14. They finished the bathroom but the next day water was pouring through my kitchen when ceiling .I frantically called every number I had for them and had to wait for a call back. That night a plumber came out and did a quick fix! He opened up.my kitchen ceiling and broke the shelf off the wall by sitting on it and crushed in my wall. Unfortunately we were leaving on vacation for a week the very next day. After vacation I called them to come back and repair the mess! They sent plumber back on 9/4 to hard plumb what he should have done in the first place. Then on 9/5 *** came and patched the wall. He also patched the hole in the ceiling. It still needs a sanding and a second coat not to mention I'm going to have to paint. I am completely inconvenienced and disgusted with the unprofessionalism of this Company. We are paying 9675.00 for this disaster and I find it very unfair. Today is 9/10 and Nupro has not called to arrange the remaining repairs. This one day job is a month long nightmare.
Hello ***.Our apologies for not leaving you with an experience less than 5 stars. We can assure you that this is not a typical experience and are sorry to hear that we have let you down. NEWPRO has been serving *** homeowners for nearly 75 years with over 250,000 happy homeowners. There is nothing more important than providing an exceptional experience to anyone who considers and/or does business with NEWPRO. Our VP of Operations has called you and left a voicemail as he was unable to reach you. His direct line is ***. He would like to discuss your experience in more detail and resolve these outstanding issues. Thank you for your feedback so that we could learn about your experience. We are truly grateful for your business. Thank you and have a nice day.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
We have called them back and left 2 messages. He called once and left a message. We are still unable to speak to this so called Vice President on his direct line to voice mail. We called a third time yesterday and left a message and have not received a call back. I have had to many excuses from this Company that promises excellence! A one day job finally completed on Monday September 23. The job that started on August 14. I have been totally inconvenienced. I have had to re arrange schedules and plans every time they came out. I also had to remove glasses and everything off shelves. The plaster dust was every where even though the technician did a good job trying to maintain it. I have pictures to prove it.
Regards
Mike G installed my tub and it was a great experience.
Hi ***! We are glad to hear that Mike gave you a 5 star installation experience! If you ever have any questions or concerns about your bath, please do not hesitate to reach out to us. Thank you and welcome to the NEWPRO family!
Had Newpro replacement windows installed in our home 35+ years now. Needed to replace glass due to seal failure. New glass installed in a timely and cost effective manner. Jim C and Peter B did a great job!! Customer Service at Newpro has been great.
Hi ***! We are glad to hear that the team gave you a 5 star experience! We will be sure to share your feedback with them and love hearing that they got your windows back in working order. We stand behind our amazing warranties and service our customers for life. If you ever have any other questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day!
This company is dishonest. The job took 5 months from date of deposit when 6 weeks was promised. The installation crew did a good job and cleaned up all their mess. Their price is very high compared to others and changes after the first quote and the second quote and then they send the Director to quote lower to get the job firmed up. After several new installation dates, the job was finally completed after 5 months. I will never do business with New Pro again and recommend to others to stay away
Hi ***. We are disappointed to receive your one star rating. Our apologies for not leaving you with an experience nothing less than 5 stars We can assure you that this is not a typical experience and are sorry to hear that we have let you down. NEWPRO has been serving New England homeowners for nearly 75 years with over 250,000 happy homeowners. There is nothing more important than providing an exceptional experience to anyone who considers and/or does business with NEWPRO. The Director of Sales has been in contact with you to address your concerns and we are grateful for your business. Thank you and have a nice day.
Very quick and professional. Dave fielded all my questions during the install.
Hi ***! We are so glad to hear that Dave gave you a 5 star NEWPRO experience! We believe in pairing quality products with quality service in a timely and efficient manner. We will be sure to share your feedback with Dave. If you ever have any questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day!
I purchased windows from Newpro over 20 years ago. I was told in writing that as long as I own the home, they would fix and/or repair the windows for FREE!! One window was broken May 3, 2019. Somebody came out to the house to measure the window for a replacement on May 10, 2019. I gave them over a month before I started calling to find out when they would be out to replace it. It is now August 29, 2019, and I still have a broken window. NOBODY has called me back. I have called at least once every other week since the end of June. I just keep getting a voicemail mailbox or being told somebody will get back to me, without getting a call back!! I am becoming aggravated with the whole situation!!! My 3 and 4 year old grandsons sleep in the room with the broken window!! I NEED it fixed before winter!!!! I never expected it to take this long to get a window fixed!!!!!! We had a window seal break a few years ago and they came out and fixed it within 2 months!! I will NOT recommend this company to anybody ever again!!!!
NEWPRO has been serving *** for nearly 75 years and is grateful for every opportunity to help *** homeowners with their home improvement projects. Communication is our number one goal at NEWPRO. NEWPRO has invested in many communication channels in order to keep our homeowners informed at every step of the process. NEWPRO has reached out to this homeowner multiple times - there was no voicemail or answer on a few occassions but the notes indicate the team is expediting the order and the homeowner has been contacted. NEWPRO will do everything they can to follow through and take care of the homeowner.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
[I have NEVER received any calls from Newpro!! I have an answering machine in my house, as well as one from the phone company!! There is NO reason they wouldn't have been able to leave a message!! I have called them several times with NO RESULTS!!!! Each time I've called, I've left my name AND phone number!!! As of today, I still have NOT HEARD FROM THEM!!!!If you are rejecting the business's response please enter your rejection comments here. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Regards
VP, spoke with homeowner on 9/7 and will followup by eod Wednesday with the homeowner the status of their glass order and service.
Charlie and Dave were very professional and courteous . All around great job!
Hi ***! Charlie and Dave make a great team! We are so glad to hear that they gave you a 5 star NEWPRO experience. We hope you are loving your new *** walk-in tub! We will be sure to share your feedback with Charlie and Dave. If you ever have any questions or concerns about your new walk-in tub, please do not hesitate to reach out to us. Thank you and welcome to the NEWPRO family!
Charlie K did an awesome job installing the bathtub/shower. The shower was competed in one day. It’s a lifetime warranty!
Hi ***! We are glad to hear that Charlie gave you a 5 star installation experience! We believe in providing our homeowners with quality products and services, paired with amazing warranties, in a timely and efficient manner. We hope you enjoy your new bath/shower for many years to come! If you ever have any questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day!
Excellent work by Dave and Charlie. Good materials, high degree of competence.
Hi ***! Dave & Charlie make a great team! We will be sure to share your feedback with them. We hope you enjoy your new *** shower for many years to come. If you ever have any questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day!
Since signing the contract to purchase a bathroom remodel I have had coutless issues with the company finishing the project including serv ice peopel who do not come during the window promised, not calling me at all to reschedule when they clearly did not show up, to signing a document that I thought was supposed to be about a completion of the toilet which turned out to be completeion of the entire project and now I am paying interest on a project that has not been completed!
The operations VP has been in contact with the homeowner and a service is set for 8/22. This had been previously set but had been rescheduled by the homeowner a couple of times. NEWPRO was directed to call the daughter's phone number to schedule appts - we made multiple call attempts without contact. The homeowner advised us the daughter was having problems with the phone - this led to the delay in communication. NEWPRO has every intention to complete the project to the homeowner's satisfaction and will stay in contact with the homeowner direct.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
This is a lie. Not only did my daughter make multiple attempts to call them and they said they would call right back and didn't.... they also have my phone number and I called them multiple times and they did not call back! The only reason they are responding now is becuase I complained.They did call to schedule for Thursday lets see if they show up since they havent on multiple occassions.They also did not respond to crediting the finance charges that I have been paying for several months when the job has not been completed.
Regards
Eric C and John did an awesome job with my Bath Wrap installation! 100% satisfied!
Hi ***! NEWPRO loves hearing from happy homeowners like you! We believe in combining quality products and services to give you a 5 star experience. We will be sure to share your feedback with Eric and John and hope that you enjoy your new home improvement project for many years to come! Thank you and have a great day.
Kevin P as always top not service. Quick and curtious on time.
Hi ***! We're glad to hear that you are a fan of Kevin's 5 star service! We will be sure to share your feedback with him. If you ever have any other questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day!
I have purchased NewPro windows twice and just had Pete B at my home for a couple of repairs. He was prompt, polite, conscientious, and efficient. Thanks, Pete! NewPro is fortunate to have you as an employee.
Hi ***! We love having Pete on the NEWPRO team! We will be sure to share your feedback with him and are glad to hear that he got your windows back in working order. If you ever have any other questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day!
Ryan P was very professional and courteous. He was quick and very efficient in completing the repair job.
Hi ***! Ryan is a true asset to the NEWPRO team and we are glad to hear that he worked in a timely and efficient manner. We will be sure to share your feedback with him. If you ever have any other questions or concerns about your project, please do not hesitate to reach out to us. Thank you and have a great day!
Charles did great great work and my tenant is very happy to have her new tub
Hello! We are so glad to hear that your tenant is enjoying her new bath. Charles is an asset to the NEWPRO team and we will be sure to share your feedback with him. If you ever have any questions, concerns, or are thinking about another home improvement project, please do not hesitate to reach out to us. Thank you and have a great day!
Kevin P came out to my house for a service repair. He was so professional and courteous. He was able to repair my windows quickly and efficiently. Great customer service!
Hi ***! We are glad to hear that Kevin gave you a 5 star experience and that your windows are working properly! We will be sure to share your feedback with him. If you ever have any other questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day!
Great work clean and efficient Done in timely manner great job
Hi ***! We are glad to hear that Team NEWPRO got your home improvement project done in a timely and efficient manner. If you ever have any questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day!