Newpro Home Improvements Solutions

I reported that the shower door that Newpro installed wasn't closing correctly on 6/21/2018. On 6/26/2018, a serviceman came out to as and
possibly fix the door.
Supposedly, they ordered a correct fitting door.
After phoning Newpro 12 times, they gave me an appointment for this morning @ 9:00. No one showed up. I called Newpro and the gentleman said he would email the appropriate person about this.
It is after 1:00 and I still haven't heard from Newpro. This is their second no-show.
This has been going on for over four months !

We purchased a bath tub/shower from NEWPRO at the beginning of the summer. The initial installation date was supposed to be August 29. However, when the crew arrived on that date, we were told that NEWPRO had forgotten to reserve a parking spot in front of our home (we leave on a busy street in downtown Boston) and that someone would have to call us to reschedule the installation. After having waited a few weeks... nothing. We placed numerous calls to NEWPRO (and left voice messages that were unanswered) but were unable to reach anyone until the end of September when they finally called us back to let us know that the installation had been rescheduled for October 9. We received no confirmation/cancellation phone calls after that and no one showed up on October 9... After October 9, We placed many phone unanswered calls again in an attempt to reach them until someone called us to fix a new date for the work: October 29. This time they did everything right (reserved parking space and contacted the building manager for shutting off the water) but when the team arrived, they told us that that the tub we had ordered had been damaged during transportation and they had no replacement in stock. So, here we are again, after 62 days and 3 attempts made to complete the installation (every time we have to completely clear the bathroom and I have to take a day off from work) , we still do not have the slightest idea when we will have our new tub!

first I had my bath done and it is great. wonderful job. then Newpro did my storm doors and they also are a fine job. Today I am having my siding done and I am looking forward to this. It will be a fantastic upgrade.

I signed a contract with NEWPRO to purchase two new windows on July 24, 2018. I asked if they could be rushed for the end of August, and my request was written into the contract. However, the estimated date of installation was listed as September 4, 2018. The total price was $3,039.00, I put down $1000.00 and financed the balance of $2,039.00 through the company they work with: ***. *** paid them half of what I financed: $1,019.00 upon approval. So Newpro has already received $2,019.00, I have already received bills from ***, and I have yet to receive any windows!!
*** has been trying to help me get my windows, and *** has been especially helpful. Newpro has been very sporadic in contacting me because once I explained to *** that I had yet to receive my windows, they put a stop on my account until the issue is resolved. My salesman made little effort to connect with me although I called him several times. Then I had contact by e-mail and phone with ***, who told me my windows were available. When I requested a Saturday installation she told me they don't install on Saturdays. She was supposed to get back to me to let me know if one of their installers could come on a Saturday. She never did. I then finally received a phone call last week from *** at Newpro. She's apparently in a different office. I told her that I had been waiting for a call back from *** about a Saturday installation. *** said they DID do Saturday installations. We scheduled the installation for today, Saturday 10/13/18. They said the installer would arrive between 8:00 AM and 12:00 noon. I took her at her word; I did not receive a confirmation call or e-mail. I was home, prepared the area for my windows, and waited.
At 9:25 this morning I received a phone call from the NewPro installer, ***. He was up in Methuen, it was raining and he wouldn't be able to do the installation. I told him it wasn't raining here and I had really been looking forward to my windows today! He said he would come, and he arrived around 10:30. Then he told me he needed to set up his saw, he needed an outdoor electrical outlet, that it wasn't a good idea to install with the rain, but... "I'm a big man." He obviously did NOT want to do the installation. I asked then why he didn't just tell me that over the phone and not come? He apparently wanted ME to tell HIM not to install! So if I insisted, then I would be responsible if something went wrong or if he was electrocuted??
I am very frustrated with NewPro. I want to cancel the windows and want a FULL refund. Their customer service is lousy, and I've now been waiting for over five weeks beyond the estimated installation date for TWO windows!

Ryan P came to repair my windows & provided excellent service & advice. I have had my Newpro windows since 1993 & this is the first time I've had to repair them. Thank you Ryan for your excellent service

We recently had 6 windows installed. Ryan P. and Gamalcil P did the work.
We had a great experience with the job. Good workmanship, very professional and
customer friendly. They were courteous, accommodating and timely. When the windows
were finished they cleaned up and left the house orderly and clean. We will call Newpro again
for future home improvement projects.
*** and

I went to *** looking for a bathroom remodel & they directed me to NewPro Home Improvement Solutions. Mr. *** called and set up an appointment. Even though I thought that they were expensive just for a bathtub I went ahead and agreed. What I did not know and was not explained to me was that the shower head that I bought at *** was not covered under the NewPro warrantee because it was not a NewPro shower head. This I was told after the installation and as the installers were leaving on July 6th. I called Mr. and told him that I wanted the NewPro covered shower head and would pay for the extra cost. He told me that he had to make some changes in order for the NewPro shower head to fit properly. After several phone calls on my part I still have not received the upgraded NewPro shower head. I paid NewPro a down payment of $2,690 on 05/30/2018 & the final payment of $5,379 on the install date of 07/06/2018 for a total of $8,069 just for the bathtub, no sinks, no toilet, no cabinets, etc. I even called to let Mr. know that I would be reaching out to Revdex.com for help & received no response.

We signed a contract with Newpro for a walk in shower. Installation was scheduled for August 23 and would take one day. We prepaid 1/3 of 15,000 and the installers came the 23rd. We paid all but 500 dollars of the remaining balance, as they said they would collect it the following week. They removed an old tub, put a couple holes in walls doing it. When they went to install the doors they said the tracks were the wrong size and they would rush order them and be back the following week. The following week came and went. After several calls we were told the second tracks were also wrong, and they would reorder them again. Two weeks later we were told they would come last Friday afternoon, September 7th. They never showed up. We called again today, speaking to a service representative who said she would call back, and she did not. We want the shower finished, it is not useable as there are no doors.

I want my money back. I cancelled with the company but the owner told me I did not cancel in time to process refund. No services were completed. Never did and not want it. Cancelled.

New Garden Patio Door
??????????
Reason you pay more for Newpro?They are there when you need them.My patio door was rusting out and 12 years had gone by.Talked to the owner Nick Jr. and he worked his magic
and today Newpro installed a far superior,heavy,quality,beautiful door.The installers were Steve S *** and Gamaliel P who did a fantastic professional top grade installation.
Newpro backs their product with a promise.However,it has been my personal experience that like father like son ,the *** family stands for Newpro.The owners take a hands on approach for taking care of any problems that may occur,which is what it’s all about.My wife and I have never regretted spending extra for Newpro because with Newpro and the *** family you get what you paid for.
Respectfully

Hi - We learned about bathroom renovation services at ***. We then had someone come by the house who sold us a one-day bathroom install. He told us that he would be in touch the next day and that he would be our contact person throughout. Two or three days later, I called him. He apologized for not being in touch, said he'd been ill, and we were all set. We never heard from him again.
Heard from New Pro call center, made the appointment for the work.
Men came, and only did PART of the job. This was supposed to be a one day install. They said that they did not have the top pieces to cap the walls(?). They would order them. They laughed and said, Ha! We don't want to return tomorrow! It's the weekend! And they left drop cloths, large sheets of plastic "tile" looking walls, and boxes of materials (they are in our garage, where they left them). They said they would return when they have what they needed. They said it might take until Thursday before they could return. We were not pleased, but we agreed to wait for the materials and have the job done then. We never heard from them again. We have contacted the company numerous times. Left voicemails. All with promises of calling back when they have looked into the details. We have never received a call back.
Our bathroom is NOT finished. We have a tub and shower. Holes in our wall. Broken tiles. No hooks for anything, including toilet paper.
I continued to pay for the work, as we got a loan and I did not want to be in arrears with the loan company. I felt trapped that I had to pay.
We had every intention of pointing out a some flaws in their workmanship when they returned: chipped tile on the floor in more than one place, loose shower handle, places where the seams were not sealed around the tub, and we wondered what the plan was for the baseboard heating that they disassembled, among other concerns.
Interestingly, we also had black spots all around our tub that started forming within weeks of what work they did do. I think it is mold. No cleaning product that we have tried can remove these spots. We are very concerned with - the lack of communication, the work not being completed, the lack of communication again, the poor quality of workmanship that was done, and now the black spots.

Made an appointment for an estimate and did not show. Did not receive a phone explaining why. Had to call ourselves. Excuse that was given was that they did not get a confirming. When asked why no message was left when the call was placed for confirmation they did not have a reason. Very disappointed.

Ryan did an excellant job today in repairing a slider wiindow for me. Plus he attended to other windows which I had bought from NEWPRO that had minor glitches in them, it has been over forty years and they remain a great improvemnt over the windows they relaced.

We badly needed new windows but could not afford to do the whole house at once. Newpro worked with us to do the worst windows then came back the following year to do the rest of them. They were easy to work with, absolutely NO pressure to upgrade, buy now, or any other sales gimmick. They were fast and cleaned up after themselves. Now fast forward 10 years. I had a few small repairs needed but never called until the dog broke the safety latch on a window. We couldn't open it so I called expecting to pay to fix it. Nope, all under warranty! The sales person told me to check all the windows since the repairman would be there. I noted 3 other windows that had small damage. I asked how much it cost to replace one of the screens (birds and cats made a mess of one). She said since I never had a claim they would fix it for free this time. I was flabbergasted and tried to pay. Nope, they wouldn't let me. So I made the appointment and when the day came Ryan Poirier arrived in the first half hour of a two hour ETA. He was so pleasant and did the work quickly (20 mins and all the repairs were done!). I had to pay a $50 trip fee, but well worth it! I highly recommend this company. Shop around and call them last. You won't regret it.

I had seven NewPro windows installed in my home back in the late 1980's. 10 years after installation the glazing on one broke and NewPro was there in no time to replace it.These windows are still in excellent condition and I am happy to now move forward with a bathroom renovation with the same company..

Customer Service does not exist with this company. Following multiple calls, chats and an e-mail over a month, I have had never spoken with anyone only to be told someone would return my call. Would never recommend this company to anyone based on customer service.

I had Bill P from Newpro come to fix my faucet on my shower. This was the most pleasant and wonderful man with a strong ethic for work. Only pleasing his customers is what mattered to him. I just can't say enough about this man and this company.
If you want a company you can depend on and a man like bill this is the one to call.
Thank you again
God Bless

We had replacement windows put in many years ago and they were great. We're now having them do our bathrooms .

A credit report showed me as obtaining credit with this company, NewPro. I called NewPro to inform them I had never signed the contract nor met with anyone regarding the product listed. I was told my name is on all their documents and I had to pay.

Telephoned Newpro to repair windows. Andrea was most helpful and courteous. Setup an appointment. Artie D.
was the repairman. He was knowledgeable to the product,
introduced himself as a representative of Newpro. He also
gave a demonstration on how to open and close the windows so there wouldn't be any further problem when cleaning the windows. Thank you Newpro. Highly recommend.