Nike Inc

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com.
 
We thank you for your patronage through the years and are glad you took the time to reach out to a Nike Expert for feedback on the style options you were considering to purchase. Our Experts have...

solid experience in the sport or activity they service and are highly knowledgeable of Nike products.
 
That being said, I’m sorry the Nike Dual Fusion 2 Lightweight Trail Running Shoes you inquired about did not fit as expected. While we can provide suggestions for footwear style(s) that may be of a suitable choice, we rely on our consumers to insure a proper fit and comfort, as well as their unique & individual preferences before purchasing.  As each store has their own policy regarding returns.
 
As a one-time courtesy, I’m offering to assist with a return for the size/fit issue. Please use the attached prepaid label for sending your product directly to me for assistance. Once received, a Nike Gift card will be issued for MSRP of $75.00. Replacements and cash refunds can only be obtained through the original place of purchase.
Thank you again for contacting Nike.
 
Sincerely,
 
Kelly
Nike, Inc.

Complaint: [redacted]I am rejecting this response because:
In Nike response they have totally avoided the issues of lies and discrimination.
My family member has no one to assist in packaging. We spoke with her caretaker and she stated it's not part of her job.
We live away not close. Also if the item is mailed in how do we know an item will be returned ?
After the thing Nike said and did they are not trustworthy.
They need to address the lies they told on the phone and the discrimination.
Why they would call and ask what's wrong with my family member ?
If they don't care about 1 customer it's fine. This is on record. The calls are recorded. My husband has volunteered with the ACLU for 10 years. At the very least the public will know what Nike has done.
Thank you Revdex.com for your assistance.Sincerely,[redacted]

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com.
 
We appreciate your feedback regarding the inspector's decision of your denied claim #[redacted]. however, the Nike product you sent us did not meet our criteria for replacement. A letter of...

explanation was included with your returned product.Please know our experienced inspectors carefully evaluate each product for manufacturing or material flaws. While due to the request to participate in Nike's Reuse-A-Shoe Program, we are unable to provide a courtesy second claim review. However, as a courtesy, I've issued a $50.00 Nike Gift Card to be sent to your email address on file. You can expect to receive it within 24 hours. Please contact Nike.com at 1-800-806-6453 if you do not receive it within that timeframe or if you have any questions.
 
Thank you again for contacting Nike.
 
Sincerely,
 
Kelly
Nike

Thank you for contacting Nike through the Revdex.com.We appreciate your feedback regarding your online experience and regret any inconvenience.   All feedback we receive is taken seriously and with great consideration.  The valuable input is used as a basis to...

improve our business processes and the consumer experience.  I've shared your feedback with the proper departments.   Please know we regret any concern the notice of a delayed UPS delivery may of caused.  Your order was processed and shipped according to our order system operations procedures at Nike.com. When product is shipped from our warehouse and in the hands of the carrier, Nike relies on their service to deliver within the shipping timeframe.  In review of your Nike.com order, it appears the issue with the UPS delivery date was corrected and UPS delivered your packaged today, 3/10, which is the estimated delivery date provided when the order was placed. While the order was successfully received on the estimated delivery date, I've provided the 10% promo code originally offered when first contacting Nike of the shipping concern.    [redacted]EXPIRATION DATE: [redacted] If you have any questions regarding the promo code usage, please give us a call at [redacted] (4am - 11pm PT, 7 days a week).   Thank you again for contacting Nike. Sincerely, Kelly Nike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],
Thank you for your reply.  We regret any inconvenience. Your gift card for $20.00 in regards to the issuehas been issued and emailed to the email address on file. It should arrive within 24 hours. Once you receive the gift card, you will be able to redeem it online at http://www.Nike.com and also at our Nike retail stores.  If you have not received your Nike Gift Card via email after 24 hours, we recommend checking your email SPAM/junk filter for the gift card. It's possible that it will be captured in the filter.
 
Please contact us at 1.800.806.6453 between the hours of 4 AM and 11 PM Pacific Time, seven days a week, if you have any further questions or concerns.
 
Thank you for choosing Nike and have a wonderful day.
 
Sincerely,
 
Kelly
Nike Gift Cards

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com.
 
We value your business and are sorry to learn you’ve experienced an issue with your Air-Sole unit of your Nike Air Max 2016 shoes.
 
Nike stands behind all products deemed to have a material...

or manufacturing flaw for two years from the date of manufacture.
 
As a backup to the retailer and to receive the fastest service, Nike recommends returning your product to the original place of purchase. However, since the retailer (Dick's) was unable to accept your return, please visit Nikeclaims.com to review our claims policy and start an online claim. If inspectors determine your footwear is flawed a Product Voucher in the full retail value of your shoes will be issued.  Product Vouchers are for use on Nike.com only. Refunds or replacement product must be obtained through the original place of purchase.
 If you have any additional questions or need assistance with submitting a claim, please call us 1-800-344-6453 between 7 am-4 pm PT, Monday-Friday.Sincerely,[redacted]Nike

Hello [redacted],
 Thank you for contacting Nike through the Revdex.com.
We regret the issues with your orders [redacted] and [redacted] and apologize for the inconvenience this has caused. Your feedback regarding your experience is important to us and please know we use the...

valuable input as a basis to improve our business and customer service processes.
 
I have taken measures to remove the funds from the items that have not yet been fulfilled and shipped in your orders. The items below were requested to be cancelled from the orders. If they do ship, you will not be charged and a request to return the products to our warehouse will be generated.
Due to the inconvenience this has caused, I'm providing a $100.00 Nike Gift card as token of our sincere apologies. It will be sent to the email address on file. You can use the Nike Gift card online at Nike.com or at a Nike store. If you have any questions or issues with receiving the gift card, please contact Nike.com at [redacted] and reference #
160914-055213.
 
Thank you again for contacting Nike.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Hello [redacted], Thank you for contacting Nike through the Revdex.com. Nike truly welcomes your comments regarding the purchase of limited items, specifically The Ten collection you’re interested in purchasing.Please know our teams continue to seek new approaches to selling...

high-demand products (our Twitter RSVP process, among them) with the goal of improving the experience for customers on Nike.com and in our Nike owned brick-and-mortar stores.  We indeed provide direct product access for consumers who happen to live near particular stores that receive specific limited products.  These locations generally include Niketown NY (for east coast consumers) and Niketown Los Angeles (for west coast consumers).  While we do not disclose internal or proprietary details of all marketing initiatives for all Nike locations, we thank you again for your comments, which have been shared with Nike’s leadership team.  Be sure to stay tuned to nike.com/theten for launch details of The Ten as well continue to follow us @nikestore for launch release information and Nike news. Sincerely, KellyNike

Hi [redacted],Thank you for contacting Nike through the Revdex.com.We are sorry to hear of the issues you’ve experienced with the Nike Air Jordan Reto 4’syou’ve purchased.  Your feedback regarding your concern of quality is greatly appreciated and I have indeed forwarded your comments to...

the Quality Team for feedback purposes.  It is through the comments of valuable consumers like yourself that we are able to improve our products and business services. Please know Nike is a backup to the retailer.  We first and fore most recommend consumers work with the retailer for fastest service and to avoid any inconveniences.  Nike’s Claim Inspection service is provided as an alternative if the retailer is unable to assist or if returning to the store is not an option.  Consumers have the option of sending theirproduct at their expense to Nike for an inspection.  Our inspectors can best determine through an in-hand physical inspection if a material or manufacturing flaw is present.  Product must show evidence of a flaw to be considered for credit.  If inspectors determine the product has evidence of a material or manufacturing flaw a product voucher will be issuedin the full MSRP of the product.   Product Vouchers can only be used online at Nike.com.If you wish to send your product to Nike for an inspection, as a one-time courtesy I can provide free shipping.  See the attached shipping label.  You can viewthe Return Guidelines and set up a claim(s) online at http://help-us.nikeinc.com/app/claims/return-guidelines/.  Please note the Nike Claims numbers MUST be clearly written on the outside of the package. If you send 2 pair of shoes as noted in your response, you must have 2 claim numbers written on the box. Shipments received at the Nike Consumer Warehouse location without a valid claim number will be returned to the sender without inspection.   Should you have any questions, please callNike at [redacted] 7am to 4pm PST, M-F referencing # [redacted]  Again, thank you for contacting Nike.Sincerely,KellyNike

Hello [redacted],Thank you for contacting Nike through the Revdex.com.We truly thank you for your feedback regarding your Nike.com order delivery issues and apologize for any inconvenience.  Due to your concern a review of the contact history for this order was completed. ...

Please know we make every effort to work with the carrier service for address updates, however, these are requests and are not guarantees of a successful update to the order.  While the package(s) did delivery to the address on the order, we are actively working with UPS to re-deliver to the new updated address.  UPS Call tags were generated to retrieve the packages from the old/wrong address and deliver to the new.  UPS will make 3 pickup attempts from the location. Once the packages are "in-transit", we will follow up via email.  Please reply to the email from the Elite Services Athlete, if you have any additional questions regarding the order or call Nike.com at 1-800-806-6453, 4am-11pm PST, 7 days a week.  Thank you for choosing Nike.  We value you as a consumer and appreciate your patronage.  Sincerely,KellyNike

Hello [redacted],
Thank you for contacting Nike through the Revdex.com.  We are sorry to learn of the issues you experienced with your Nike+ FuelBand and regret any inconvenience.
In review of the order #O824745507 placed 6/14/12 for the Nike+ FuelBand (Large) style# WM0075-001...

sz L a full refund of $159.43 was processed to your credit card ending #1005 on 6/24/12 for this item.  As a good-will gesture we are glad to provide a courtesy $50.00 Nike Gift card for use on Nike.com.  I can send the gift card via your email on file or to your home address via FedEx.  You can reply to the Revdex.com complaint or contact me at 1-888-340-2776 ext [redacted]
Thank you again for contacting Nike.
Sincerely,
Kelly
Elite Services Athlete

Thank you for contacting Nike through the Revdex.com. We truly appreciate you sharing your feedback about the launch release of the Air Jordan 13 Golf, style #91779-100 and the service received. It is through consumer comments that we are able to improve our business service on every...

level. I have added your additional comments to the previously provided feedback to the proper departments for review purposes.As you are aware, highly popular launch products like the Air Jordan Golf 13 are in high demand and sell out quickly. The shoe was offered 8/15 through the "Reserved for You" invitation sent to select consumers. While you were not selected via the invite, please keep in mind the shoe has another scheduled launch date of 8/25 through the SNKRS app. While it’s likely you’ve already taken measures to prepare yourself for launch releases through the SNKRS app, following these tips can be helpful. Please visit: (http://help-en-us.nike.com/app/answers/detail/a_id/36141/kw/launch .  Be sure to check the SNKRS and stay tuned to @nikestore on Twitter for the latest updates and information.  If you have any questions, please contact Nike.com at 1-800-806-6453 4am-11pm PST, 7 days a week.  Thank you again for contacting Nike. Sincerely,KellyNike

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please send the $50 gift card to [redacted]@comcast.net.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Sincerely, [redacted]

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com.
 
We appreciate your feedback regarding the inspector's decision of your denied claim #[redacted].  however, the Nike product you sent us did not meet our criteria for replacement.  A letter...

of explanation was included with your returned product.Please know our experienced inspectors carefully evaluate each product for manufacturing or material flaws.  While due to the request to participate in Nike's Reuse-A-Shoe Program, we are unable to provide a courtesy second claim review.  However, as a courtesy, I've issued a $50.00 Nike Gift Card to be sent to your email address on file.  You can expect to receive it within 24 hours.  Please contact Nike.com at 1-800-806-6453 if you do not receive it within that timeframe or if you have any questions.
 
Thank you again for contacting Nike. 
 
Sincerely,
 
Kelly
Nike

Hello [redacted]
 
Thank you for contacting Nike through the Revdex.com.
 
We are sorry to hear of the issues you've experienced with your Nike shoes and appreciate your feedback.
 
Please know Nike stands behind all products for material and manufacturing flaws. Nike...

has a solid claims process in place to assist consumers whose product is deemed to be flawed and product is within the two-year date of manufacture. If the retailer is unable to assist consumers with their Nike product consumers have the option of returning their shoes to Nike for a claim inspection. You can view the Return Guidelines at www.nikeclaims.com.
 
While it appears that your footwear is beyond the two-year timeframe to receive assistance, as a one-time courtesy I'm offering to have your shoes sent directly to Nike WHQ for a claim inspection. If you would like to proceed with this process, please reply with your address information and I will send you a prepaid shipping label. Once the shoes are received they will be inspected in accordance with Nike's return guidelines (www.nikeclaims.com). If courtesy compensation is approved a Nike gift card will be emailed for the MSRP of the claimed product.
 
If you have any questions, you may reach me at [redacted] ext [redacted].
 
Thanks once again for contacting Nike. I look forward to assisting you.

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com about your Nike.com order/return exchange experience. We are sorry to hear of the issues you encountered and regret the inconvenience it caused. I tried to reach you by phone, however, I was unable to reach...

you.
 
A review of the order details for the Nike.com orders #[redacted] were completed along with the contact/chat history with the Nike agents who assisted you. We understand the importance of providing a positive consumer experience and take the matter very seriously. It is through the feedback of our consumers that we are able to improve the services we provide at Nike.com and ensure our consumers have the quality customer service they expect. So, thank you once again for sharing your valuable comments.
 
In review of the orders in our system and contact details with the Nike agents, we wanted to first inform that a refund for the shipping charges ($8.00 + .48 tax) was issued for order #[redacted] along with a price match of $114.97 ($20.00 + $1.20 tax) the Air Max Goadome is priced at on Nike.com and for the new order that was placed ([redacted] ). A total credit refund adjustment of ($29.68) was processed to the original form of payment. Credit card refunds are sent immediately to your credit card company. Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements.
 
Please note, as a Nike.com member we do not charge for ground shipping, however, you must be logged into your Nike + account when placing an order for the system to recognize your member status and for orders to be visible in your history. Because it does not appear you may have been logged into to your Nike+ member profile, the original/exchange order is not visible under your profile history.
 
The return/exchange order [redacted] was indeed shipped 6/6 and delivered 6/8 in time of the needed date 6/10. We regret if the shipping details were not visible at the time you contacted us and spoke with the agent for a shipping status. I completely understand that it was important to receive your shoes on time and therefore placing a new order to be assured of having the product for your needed work.
 
The new order [redacted] is visible under your Nike+ member order history and also showing as delivered on 6/8. The Next Day Air shipping charges and a courtesy 20% discount were applied as offered/provided by the agent. We are not showing that a promo code was applied/used on the original order. However, as mentioned, the order ([redacted]) was discounted/price-matched to the current sale price of the item at $114.97.
 
If you have any questions regarding your refund or need assistance with a return, please contact Nike.com at 1-800-806-6453 and reference #[redacted] or contact me at the number I provided on your voicemail.
 
Thank you again for contacting Nike.com. We hope that you will visit us again in the future.
 
Sincerely,
 
Kelly
Elite Services Athlete