Nike Inc

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com. 
 
We're sorry to hear that your NIKE iD order # [redacted] did not arrive as expected.  While we go the distance to build each pair of NIKEiDs to meet our high standards-and yours-on...

rare occasions flaws do occur in the materials or workmanship.
 
Please send me some photographs of the problem area in your shoes. (You can just reply to this email or send to [email protected] to my attention, with the photos attached.) This will help us determine the nature of the issue and improve our manufacturing processes. Once I receive the photos and confirm a flaw or defect we may consider a discount.
 
Once again, I’m sorry for any inconvenience this has caused and look forward to assisting you.
 
Thank you again for contacting Nike. 
 
Sincerely,
 
Kelly
Nike Elite Services

Hi [redacted]
Thank you for your reply.  A message was sent to your email address on file with information about your Nike Digital Gift Card and details that it was resent.  Please contact me or Nike.com directly if you have any issues receiving the newly sent card and we will gladly assist you.
Thank you and I apologize for any inconvenience.

Hello [redacted],Thank you for contacting Nike through the Revdex.com.We are sorry to hear that you’re not satisfied with the outcome of your Nike claim # [redacted] and appreciate your comments regarding the inspector’s decision. Nike indeed stands behind all products for flaws in...

material and workmanship for a period of 2 years from the date of manufacture. Nike’s claims service is offered as a backup to the retailer. If the retailer is not able to assist or returning to the retailer is not an option consumers have the choice of sending product deemed to be flawed for an inspection through our claims process. Please know our experienced inspectors carefully evaluate each product received through our claim inspection process for manufacturing or material flaws. Due to your concern of the denied claim, I completed a review of the inspection notes, including a few photos the inspection team attached for reference. I can confirm the shoes do not have a material or workmanship flaw. Rather, the issue is due to wear and tear. The rubber outsole is worn down exposing the air unit itself. This would indicate considerable use. Wear and tear is not something we cover under our claims process as each athlete has unique wear characteristics and will wear through products in a unique way or with different duration. We regret any inconvenience and hope that you will one day again think of Nike as a name that represents quality. Thank you again for contacting Nike.Sincerely, Kelly Nike

Complaint: [redacted]I am rejecting this response because:
It was at the Lake Elsinore outlet  Nike.   my nurse doesn't remember who she talked to  and regardless of your procedures Nike should be more concerned about providing reasonable accommodation to the disabled, Nike is $1 billion corporation and its hassling me over a $50 gift? Unbelievable, also I hope Nike isn't going to make the drive all the way back there and waste more money and gas money and time, they should give me a return label with prepay postage to send it back because I'm tired of wasting money driving to Nike only to be turned away
 Nike needs to accommodate the disabled

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is partially satisfactory so long as I receive a refund for the poor quality and defective shoes. 
I am mailing the shoes as requested and I hope a prompt resolution.  Thank you.Sincerely, [redacted]

Hello [redacted],
Thank you for contacting us through the Revdex.com.  
Your feedback is greatly appreciated and highly valued and we sincerely thank you for sharing your experience.  Due to the incident taking place at a Nike Retail store location we have...

initiated and submitted the required Retail Escalation process for products purchased at Nike store locations. 
Retail Escalation issues are handled by the store's management team for resolution.  They will research the issue and contact you at the information we have on file for you within a week. 
Again, thank you for contacting Nike.
Sincerely,
Kelly
Elite Services Athlete

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:Nike is not taking responsibility for this matter. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I received a 10 percent discount however when I attempted to order another item from Nike.com that order([redacted]) was also cancelled due to unavailability. Nike.com clearly has an issue with how their online orders are taken/processed. I am still unable to successfully order online without having it cancelled by Nike.
Sincerely, 
[redacted]-[redacted]

Hello [redacted],
Thank you for contacting us through the Revdex.com.
We are sorry to learn that the Nike Roshe Flyknit Women's shoe, style #704927-402 sz 8 was cancelled from your Nike.com order #[redacted] and regret the inconvenience this caused for this recent order and any...

previous. 
In review of the order, the item was on clearance and part of the 25% off promo offer at Nike.com.  Due to the popularity Nike products like the Nike Roshe, and it being available at a discounted price, the potential to sell out is a possibility.  Restocks can happen and while Nike doesn't release restock schedules, you can follow us a@Nikestore on twitter for restock announcements.
Please know Nike.com does not charge forms of payment until the items ship from our warehouse to the consumer.  This order being cancelled no charge was processed to your account. 
Nike does place an authorization (‘hold’) on forms of payment used on an order to verify funds are available for a charge should the order be fulfilled.  If the order is cancelled the authorization is reversed and funds are released back to the payment used on the order. I have indeed verified the authorization on your PayPal account used for payment on this order was “voided/cancelled” on 3/27 from your account.  If you are not seeing this on your account, please contact PayPal directly.
Should you have additional questions about your Nike.com order, please contact Nike.com customer service at 1-800-806-6453, 7am-11pm  PST. 
Thank you Nike and again we apologize for any inconvenience with this order.
Sincerely,
Kelly
Elite Services Athlete

Hello [redacted],
Thank you for contacting Nike through the Revdex.com.
We are sorry to hear of the issues with your Nike.com order ( [redacted]) and regret the inconvenience.  We've reviewed the order and contact history and confirm the refund was processed on January...

11, 2016.  Our Nike.com refunds team has not received any notifications that the refund was rejected or denied by the bank.  Please inform your bank to start a missing refund investigation if the refunds is not yet processed to your account. 
If the bank has any specific requests to confirm the refund transaction or any concerns, please have them fax 503-532-4004 and we will gladly provide any details or assistance.
Thank you again for contacting Nike.
Sincerely,
Kelly
Elite Services Athlete

Hello [redacted],Thanks for taking the time to contact Nike through the Revdex.com. We thank you for your sharing feedback concerning the cancellation of your order for the AJ12 "The Master " and the customer service you received. Consumer service is of utmost importance and we are truly...

very sorry for any inconvenience you experienced when contacting Nike.com about your order cancellation. Please know your comments are indeed appreciated and we are listening. We use the feedback we receive as a basis to improve and expand our business and customer service on every level. Our team is actively researching how this issue may have occurred and working to identify the root cause to ensure this does not happen in the future. It is through consumer feedback like yours we are able to improve the overall consumer experience.While I understand you are requesting the AJ 12 “The Master”, per the email sent, the only option we are offering for the cancellation of your order is early access to the Air Jordan 12 "French Blue".  Although you are not interested in this style, we would still like to give you the option for early access in case you change your mind and will provide you with updates in the next couple of weeks.   Again, you can use the 20% off promo code that was provided toward any future purchase on Nike.com.  Thank you again for contacting Nike.  Sincerely,KellyElite Services Athlete

Hello [redacted],Thank you for contacting Nike through the Revdex.com.We’re truly sorry to learn of your recent experience when contacting Nike.com for assistance and thank you for sharing your feedback. A review of your contact history was completed. As part of our commitment in providing...

exceptional customer service, calls/chats are recorded and monitored for coaching purposes. Please know we recommend consumers record the return UPS tracking number as the tracking information allows us to confirm the delivery to our warehouse. A refund was processed and a credit of ($42.37) was issued to the original form of payment for the item #[redacted] size 10.  Please know credit card refunds are sent immediately to your credit card company. Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements. For additional questions regarding your refund, please contact Nike.com Customer Service at [redacted].Thank you again for contacting Nike. We hope that you will visit us again in the future.Sincerely,KellyNike

Hello [redacted],Thank you for contacting Nike through the Revdex.com.We regret the issues you've experienced with ordering of the Nike LeBron XII for your son and appreciate your letting us know of this incident. We indeed will review the contact history so that we can insure that we are...

providing quality customer service at the highest level. Please know we value you as a consumer and pride ourselves in providing a positive consumer experience. Unfortunately, the LeBron XII is popular style and being a clearance item sold out at Nike.com and regrettably, no additional inventory is available. I completely understand that this was an important gift for you to give your son and while we are unable to provide any assistance due to the unavailability, I'm providing a courtesy $25.00 Nike gift card along with the courtesy 25% off promo code that was previously offered. You can expect to receive the Nike Gift card via FedEx within 1-2 business days. [redacted]EXPIRATION DATE: 2016-06-07TERMS & CONDITIONS:Enter promo code at checkout. Promotion code valid for one use only. Not valid on select merchandise: Apple Products, Microsoft Products, Nike + technology equipment, or Gift Cards. Not transferable and not redeemable for cash, credit, or towards previous purchases. Redeemable on Nike.com only in the United States. Not valid on Swoosh.com. Can be used in combination with Free Shipping promo codes only. Apple and iPod are trademarks of Apple, Inc. Nike reserves the right to modify or cancel this offer at any time.If you have any questions or need of assistance with the Gift Card or Promo code, please contact Nike.com at 1-800-806-6453. Sincerely,KellyNike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Kelly from Elite Services went above and beyond. I was not looking for anything free so I hope they use this as a learning experience on how to properly handle orders shipped to the wrong address in the future. I would hate for this to happen to anyone else and I do hope that quality control fixes these problems.

Hi [redacted],Thanks for your reply.   Having had your shoes a short time, your concern is understandable and as stated, Nike stands behind all products for material and manufacturing flaws for 2 years from the date of manufacture. While we aren't able to replace your shoes as product replacements and refunds are provided through the original place of purchase only, we offer you the option for assistance through our claims inspection process.  We're also here to help in setting up the claim and our online claim form is easily accessible through Nikeclaims.com. Please call Nike at 1-800-344-6453, 7am-4pm PST for assistance.Should you proceed with the claim inspection, I'm glad to offer a free shipping label as a one-time courtesy.  Just reply with your claim number and I will send the free shipping label to you via your email address.Sincerely,KellyNike

Hello [redacted],
Thank you for contacting Nike through the Revdex.com.
We regret the issues you've experienced in placing a Nike.com order and apologize for the inconvenience. An internal review of the system error code/order(s) cancel was researched and the cancellation...

of the order(s) was at the request of PayPal, your payment method used to place the order.  
We recommend that you contact PayPal for further information.  PayPal can be reached directly at 1-888-221-1161.  If we can be of any further assistance, please contact Nike.com at 1-800-806-6453, 4am-11pm PST, 7 days a week.
Thank you for contacting Nike.
Sincerely,
Kelly
Elite Services Athlete

Hello [redacted],
 
Thank you for your response. Your feedback is greatly appreciated and we we thank you for the opportunity to explain the recent cancellation of your order # [redacted].
 
After review of the order status, it appears the order was cancelled due to the items availability at the time of fulfillment. Due to the inventory not being present the order regrettably was cancelled. However, the issues with the error message appears to be resolved as the order was successfully processed.
 
In regards to the $50.00 funds from order #[redacted], said to not be refunded or released to your PayPal account, per the information via PayPal the authorization of this order was VOIDED. See below.
 
 
Invoice ID: [redacted]
Date: Feb 11, 2016
Time: 15:05:49 PST
Status: Voided
 
Due to the promo code that was used on the cancelled order cannot be reused, I've provided a new one that can be used on a future order at Nike.com.
 
[redacted]
EXPIRATION DATE: 2016-09-03
 
If you have any further questions, please contact Nike.com at 1-800-806-6453 and reference #[redacted].
 
Sincerely,
 
Kelly
Elite Services Athlete

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Furthermore , I will continue to purchase Nike products as I am a loyal customer and hope to not have any further issues with subsequent purchases. Thank you for your prompt response.
Sincerely,
**

Hello [redacted]
Thank you for contacting Nike through the Revdex.com.
We regret your order #[redacted] was not received as intended and apologize for any inconvenience. You're correct in that UPS attempted to delivery your package three times before returning your package to our...

warehouse as "undelivered". If you weren't home to receive when the attempts were made for delivery, UPS typically leaves a UPS InfoNotice with details for alternate delivery assistance and a next scheduled delivery date.
While the package was returned to sender, please know our warehouse team makes every attempt to fulfill reship requests, however, due to the vast shipments received each day it is not a guarantee that these requests will be fulfilled. A return request is system standard procedure when a refund is issued. A full refund of $141.54 was processed on 6/20 to the original payment used in the order. Credit card refunds are sent immediately to your credit card company. Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements.
As a courtesy, I've provided a 15% off promo code and Next Day Air for use on a future order at Nike.com. Below are the details and the expiry information of the codes. For questions regarding your order, refund or promo code usage, please contact Nike.com 
EXPIRATION DATE:[redacted]
 
Thank you again for contacting Nike.