Nike Inc

Hello [redacted],
We are unable to request that the store accept your return as they have their own return policy regarding store returns.  The option for claim assistance at Nike World Headquarters was provided as a one-time courtesy since the Nike store was not able to provide assistance.  If you wish to proceed with sending the shoes to my attention, I'm glad to assist.

I emailed kelly. Thank you

Hello [redacted],Thank you for contacting Nike through the Revdex.com.We regret that your entire order was not received as expected and apologize for the inconvenience.  Please know your comments are greatly appreciated and taken very seriously.  The valuable input is used as a...

basis to improve our business services on every level.  Due to your concern a review of the contact history with Nike.com was completed.  A full refund was issued for all items in the order and processed to the original form of payment. Unfortunately, as you are aware the 853738-004 sz 13 Golf shoe is no longer in stock and therefore we were unable to offer a reship in this colorway.      While a refund for the item that was delivered was provided, as a courtesy, I’ve provided a 20% promo code for use on a future order at Nike.com.  [redacted]EXPIRATION DATE: 2018-03-20 There are some exclusions with the promotional code. For important information regarding Promo Code usage and exclusions, please visit [redacted]Thank you once again for contacting Nike. Sincerely,
[redacted]Elite Services Athlete

Hello [redacted],
 
Thanks for taking the time to contact Nike through the Revdex.com.
 
We thank you for your sharing feedback concerning the cancellation of your order for the AJ12 "The Master ". Your frustration and concern due to the importance of this being his...

birthday gift is understandable and we apologize for the inconvenience this caused for you both.
 
Please know your comments are indeed appreciated and we are listening. We use the feedback we receive as a basis to improve and expand our business and customer service on every level. Our team is actively researching how this issue may have occurred and working to identify the root cause to ensure this does not happen in the future. It is through consumer feedback like yours we are able to improve the overall consumer experience.
 
In review of the cancelled order [redacted], the authorization hold was fully reversed 3/1 and no charges were made toward the form of payment used. Nike.com does not charge the payment form(s) until the item(s) have shipped and due to the cancellation of the order no charges were made. If you have any issues with seeing this "hold" still on your account or any additional questions about the order, please contact Nike.com at 1-800-806-6453.
 
While I understand you are requesting the AJ 12 "The Master", the only option we are offering for the cancellation of the order is early access to the Air Jordan 12 "French Blue". We will provide you with updates in the next couple of weeks. You can also use the 20% off promo code that was provided toward any future purchase on Nike.com.
 
Thank you again for contacting Nike. We very much appreciate you choosing Nike.com as your source for Nike product.
 
Sincerely,
 
Kelly
Elite Services Athlete

Dear [redacted], Thank you for contacting us through the Better Business to provide feedback about your recent Nike store visit. We appreciate hearing about your experience.We have forwarded your information to our Nike Retail Management team, who will research the issue. The store Coach will then...

contact you directly within one week.If you have any additional questions, please contact our Corporate Team at 1-800-344-6453 between 7 am-4 pm PT, Monday-Friday.Sincerely, KellyNike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],
Thank you for contacting Nike through the Revdex.com.
We regret the issues you’re experiencing with your Nike footwear and apparel and regret any inconvenience this may have caused for you especially at such a difficult time.  I was unable to locate a previous...

contact to Nike regarding these products under your profile information.  I do apologize if we did not provide you with the quality service we strive to provide for our consumers.
Nike indeed stands behind its products for material or manufacturing flaws.  Nike has made arrangements with our authorized retail accounts to accept returns with material or workmanship flaws.  When this is not possible, our return process is set up as a back up to the retailer.  To receive credit through our claim inspection, product must show evidence of a flaw.  You can view Nike’s Return Guidelines and if interested submit a claim online at Nikeclaims.com.
If you would like to submit a claim for the products deemed to be flawed, I’m glad to provide you with prepaid shipping label as a one-time courtesy.  If you would like to receive the label and send your items for an inspection, please provide the claim number(s) for each product(s) through the Revdex.com complaint or contact Nike Corporate customer service at 1-800-344-6453 (7am-4pm PST, M-F)  and reference # [redacted].
Sincerely,
Kelly
Elite Services Athlete

This will be the 2nd time I reached out to Nike about a pair of shoes I bought from Ross in McDonough, GA. This shoe has caused me much pain & problems with my large toe on my left foot. When I checked Revdex.com this morning it is saying the case is closed because I filed a complaint in 2015 & I did, but it was in regard to bad workmanship & slitting of a backpack damaged by Nike. This case is in regard to the pain that I am still experiencing with my toe. I am using antibiotics to try to prevent infection & not possibly have to go to a podiatrist. Nike responded to an old case in 2015 & not my present issue in 2016. Please revisit. Thank you. Hello [redacted], Thank you for contacting Nike through the Revdex.com. We regret the issues you’re experiencing with your Nike footwear. Please know Nike stands behind all products for flaws in material or workmanship for up to two years from the date of manufacture. If you feel your product is flawed and the retailer is unable to assist or you are unable to return to the store, we offer our claims inspection as an option to receive assistance. As you are aware from a previous Nike claim submission, product sent for inspection is examined by our inspectors and if determined a flaw is present, a Product Voucher for use on Nike.com is issued in the full MSRP value of the product (see Nikeclaims.com for our Return Guidelines). Product must be physically inspected and evidence of a material or manufacture present to receive credit. Refunds or product replacements must be obtained through the original place of purchase. Per our records a one-time courtesy claim review was provided 7/02/15 at Nike World Headquarters. While this was a one-time offer, to assist with this product, I’m glad to provide a free shipping label for use in sending your product to Nike’s claim warehouse for inspection. If you wish to proceed, please visit Nikeclaims.com to submit your claim and then contact Nike Corporate at 1-800-344-6453
To refund me and/or pay for me to get medical care for my toe.

Complaint: [redacted]
I am rejecting this response because: how do you tell someone you stand behind your product and then recite a generic response
Like this then to  offer  20% is a Insault I have in closed pictures of your product with standby
Sincerely,
[redacted]

Hi [redacted],Thank you for contacting Nike through the Revdex.com.We regret that your Nike footwear has not held up as expected and apologize for any inconvenience.   In review of the contact history to Nike, information regarding our claims process was provided.  Our claims...

process is backup to the retailer and offered to consumers for assistance when the retailer is not willing or unable to assist.  Through our claims process, we’re glad to assist you with your Nike footwear.  Keep in mind, Nike does not offer direct product replacements or refunds through the claims process for product determined by inspectors to be flawed.   Per the Terms and Conditions at www.Nikeclaims.com:*If your product is deemed to have a material or manufacturing flaw, you will receive a Product Voucher for the suggested retail value of that product.  Product Vouchers are redeemable online at Nike.com only.* No refunds. All refunds must be obtained through the original place of purchase only.If this process is an option, you can view the claims policy and submit an online claim at www.Nikeclaims.com or we can directly assist you with the claim process.  Please call Nike at 1-800-344-6453, 7am-4pm PST for assistance or if you have any further questions.    Alternatively, you can continue to work with the retailer for a product replacement. Thank you again for contacting Nike.Sincerely, KellyNike

Hello [redacted],
Thank you for contacting Nike through the Revdex.com.
We appreciate your feedback and thank you for taking the time to share your concerns regarding your experience. 
The Air Jordan 7 Doernbecher style #898651-015 and other styles of the Doernbecher...

collections available12/17 through the Nike+SNKRS app sold out quickly with no available inventory remaining. 
Being a frequent shopper of launch products at Nike.com, you are indeed aware that popular styles of this kind and other signature styles are in high demand.  Nike is constantly striving to deliver the best service experience for all consumers and is actively evaluating, updating and implementing new processes while maintaining a fair playing field at both Nike.com and Nike retail stores. 
We take all feedback seriously and with great consideration.  We use the valuable input as a basis to improve and develop future business services and therefore, have forwarded your comments for feedback purposes. 
Please accept this 20% off promo code for use on a future order at Nike.com.
[redacted]
EXPIRATION DATE: 2017-07-09
 
If you have any questions or need assistance, please contact Nike.com at 1-800-806-6453, 4am-11pm PST., 7 days a week. 
Thank you again for contacting Nike.
Sincerely,
KellyNike

Complaint: [redacted]I am rejecting this response because:I spoke with BECU representative, Terri, on Jan. 25. She confirmed that they credit any funds that they receive right away. There is no evidence of any refund as of today, Jan. 29. Please provide authorization ID for refund transaction.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: Go to [redacted] with your 10% discount code. Who told you I am interested in buying other products. Kelly you are ridiculous and stupid. I have spent thousands of dollars in Nike products and this all you can offer. May your position rotten and your business as well. Nothing lasts forever and specially a business that does not reward its employees or customers. Your products arrived late and damaged and don't need them anymore. I want my money back and that is what it will hurt your business the most. If all customers started getting our money back which is the best revenge your business will go out of business and I hope this happens. I would rather have my money and use it somewhere else. Best solution and I win. 
Sincerely,
[redacted]

Hello [redacted], Thank you for contacting Nike through the Revdex.com. We appreciate your feedback regarding the inspection decision of your claim [redacted].   Nike stands behind all products for material and manufacturing flaws.  Nike is a...

backup to the retail and our claim inspection is an option offered to consumers to receive service with their Nike product when the retailer is not willing or able to assist.    Due to your concern of the denied claim, I completed a review of the inspection notes, which also included a few photos the inspection team attached to the claim for reference of the specific area of concern. As a one-time courtesy, I’m offering a second claim review at Nike World Headquarters.  Keep in mind this does not guarantee compensation.  The footwear will be reviewed in accordance with Nike’s claim policy agreed upon when the initial claim was submitted.   To clarify - Nike does not offer a guarantee or 2 year warranty on footwear rather; products can be sent for inspection if the date of manufacture is within the 2 year timeframe.  Product must show evidence of a material or workmanship flaw to meet the claim criteria for compensation.  Nike does not provide product replacements or cash refunds; credit is issued in the form of a Product Voucher for use on Nike.com only.  Please view Nike's return guidelines here:  http://help-us.nikeinc.com/app/claims/return-guidelines/. Attached is a prepaid label for sending the product.  Just print and tape securely and drop off your package at a UPS or USPS service location.  Once received and reviewed, you will be contacted.Sincerely,KellyNike

Hello [redacted], Thank you for contacting us regarding your Nike.com product voucher. I am sorry that you are not happy with the credit you received for your product claim. I see you have used the claims process prior and were issued a product voucher at that time as well. We are sorry that there...

was confusion when filing the second claim, our process has not changed since then. Since credit is provided by Nike rather than the place of purchase the voucher is how we can help you get a replacement product. The Nike.com product voucher does not expire, so if you need to save it until your son can find a product he likes you can do that. I am confident we can find a shoe that he will be happy with. The exact same shoe is not currently available, but the newer model the LEBRON XIII ELITE is available in University Red and in his size 9.5. This style is currently one sale as well, so if he would like to order them he may have a balance left over to add some socks or other apparel item. Here is a link to the shoes for your convenience, http://store.nike.com/us/en_us/pd/lebron-xiii-elite-mens-basketball-shoe/pid-109...⇄ Please let me know if this will work for you. We appreciate you sharing your feedback regarding our claims process and apologize again for any inconvenience this has been for you. Have a nice day. Sincerely, BeckyNike Elite Service TeamNike, Inc.

Hello [redacted],
Thanks for your reply.  As this is an issue related to a retail store incident, per our required policy, details of the incident have been submitted to the specific stores retail management team for resolution.
To further assist, I’ve contacted the Nike Lake Elisnore store manager directly who has reached out to you (1-9 and 1/12) via email regarding this matter.  Per the store managers recent email on 1/12 shipping labels were provided and sent to you for the return of the mentioned items and once received to the store assistance/credit can be provided.  Please contact the store manager directly at the contact details provided within the email if you have additional questions.

Hi [redacted],Thank you for contacting Nike through the Revdex.com. In a response sent from Nike Consumer Affairs on 2/11 regarding this matter the voucher issued for [redacted] was voided due to a violation of the Terms and Conditions. As printed on the voucher, product vouchers are...

nontransferable and any product voucher sold or purchased from a third party, including those purchased on an internet auction site is void and has no value. Nike reserves the right to suspend or cancel any issued product vouchers that are associated with a violation of our policies (see https://help-us.nikeinc.com/app/claims/footwear-claim/) .Again, thank you for contacting Nike. Sincerely,KellyNike

tthank you! I know you stopped using that material, but I have found several posts from the past few years that have indicated they too have the odor. I would be more then happy to share if needed.Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted],Thank you for contacting Nike through the Revdex.com.  We've reviewed the denied claim [redacted], the inspector photos and notes of the backpack inspected and agreed to have your product sent to Nike WHQ for a second in hand inspection.  A free [redacted] return label...

was issued to you via Nike for your use of sending the product for inspection. Per the tracking of the carton, it should arrive within the next 3-4 business days.Please note,the courtesy review does not alter the denied claim result or serve as guarantee of compensation. Once the review is completed, if a courtesy compensation is approved a Nike gift card will be emailed for the MSRP of the claimed product.  Please allow 1-2 business days once the carton is received to Nike WHQ for information regarding your reexamined claim.Thank you again for contacting Nike.Sincerely,KellyNike Sincerely,Kelly NikeView Nike's online privacy policy at http://www.nike.com/us/en_us/c/help/privacy-policy

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com.
 
We regret the delay in the fulfilling of your order # [redacted] and apologize for the inconvenience. I completely understand your concern and the importance of having the item to wear for the...

game.
 
In review of the order, the Nike Limited (Michigan) Men's Football Jersey has shipped and the tracking number is: [redacted]. Unfortunately, we are unable to upgrade shipping once an order is beyond a specific timeframe and therefore your order was shipped via UPS Ground. You can track the delivery details online at [redacted].
 
Due to the inconvenience with this order, I've issued a $50.00 Nike Gift card to be sent to the email address on file. You can expect to receive the gift card within 24 hours. The gift card can be redeemed online at Nike.com or at a Nike store. If you have any questions regarding the order or gift card, please contact Nike.com at [redacted] and reference #[redacted].
 
Thank you for contacting Nike.