Nike Inc

We are sorry to hear of the issues you've experienced and regret any inconvenience. Due to your concern, I reviewed the online chat with Nike on 12/22/16 regarding [redacted] for style #718753-818 sz 8 order # placed 6/29/16.  A return label was created and sent to the email address on file...

in the order. Our records show the shoes were received to Nike.com and a full refund issued on 12/31/2016. The Order # [redacted] and the new order [redacted] 5/16/17 are the only orders found under the profile information on file for you and the soccer shoes. If you placed a new order under another email address, please provide the order, email or any information related to the order and we can assist with a return via Nike.com. You can reach Nike.com at 1-800-806-6453, 4am-11pm PST, 7 days a week.  Nike stands behind all products for material and manufacturing flaws. While it appears the original order/cleats were refunded, if you are in need of assistance with the pair of Nike cleats you still have, please visit www.nikeclaims.com to review our claims policy and submit an online claim. Nike products are covered to be free from manufacturing or material flaws for period of two years from the latest date of manufacture on the inner footwear tag. If we can be of assistance or if you have questions about the claims process, please contact Nike at 1-800-344-6453, M-F 7am-4pm PST. Thank you again for contacting Nike. Sincerely, KellyNike

Hello [redacted],
Thank you for contacting Nike through the Revdex.com.
We indeed thank you for reaching out and inquiring about the claims process for the Nike SFB boots.  We truly apologize for any inconvenience this has caused you both.
Upon receiving your information it was...

forwarded to our a member of our Elite Service Team (Russ) who reached out to you directly to offer assistance.
Per your conversation, a new pair of boots have been ordered and the confirmation number is [redacted].  The order is being shipped directly to you for the forwarding to your husband as this is a much quicker and more accurate way to insure the boots are received in a timely manner.
For questions regarding your Nike.com order, please contact us at 1-800-806-6453 4am-11pm PST, 7 days a week.
Thank you again for contacting Nike.
Sincerely,
Kelly
Elite Services Athlete

The entire handling of this situation has been dreadful. I assume I'm dealing with the same incompetent person who answered my complaint last year. The lack of individual concern is disconcerting.
The "one time courtesy" line is disrespectful in especially in light of the number of complaints I've had to file. I want someone else at Nike to contact me and I want to file a complaint against the person handling
this issue. Clearly they have no understanding of customer service. Our family has suspended all buying of Nike products. Please ask Nike to have a different representative contact me.
 
[redacted]

Hello [redacted]
Thank you for contacting Nike through the Revdex.com.
We thank you for sharing your feedback regarding the pricing of the Kobe XI iD "Mamba Day" Men's Basketball Shoe. While the price reflection of $225.00 was indeed the correct price for all material iD selections for...

this shoe, as a courtesy we've provided the $20.00 discount to the [redacted]. The other order [redacted] was discounted on 4/14. The tax amount was adjusted and the total refund(s) is $20.00 + $1.90 = $21.90 each for both orders.
Credit card refunds are sent immediately to your credit card company. Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements. For questions regarding your order, return or refund, please contact Nike.com Customer Service at 1-800-806-6453.
Thank you again for contacting Nike. We appreciate you as a loyal consumer and look forward to your visit to our site in the future.

Complaint: [redacted]
I am rejecting this response because:
My main complaint is that Nike sold me an item they didn't have in stock.  Then they tried covering it by sending me tracking for a package that never shipped!  Is that even legal?  My money still has not posted to my account... this whole ordeal is a headache.  I just wanted some golf shoes.   I have been a fan and customer of nike for 25 years... it's a sad day for me having to pick another company to shop with.
Sincerely,
[redacted]

Hello [redacted]
Thanks for taking the time to contact Nike through the Revdex.com.
We thank you for your sharing feedback concerning the AJ12 "The Master ".
While your feedback is appreciated, the email, billing and shipping name on the order #[redacted] you've provided does not...

match with the name/email information provided via the Revdex.com.
If you have an order that is under your name and information, please let me know and I'm glad to review the details of the order.
Thank you again for contacting Nike.
Sincerely,Kelly
Elite Services Athlete

Complaint: [redacted]I am rejecting this response because:
 
Nike is not providing a solution for all the features and functionalities that runners were using in the previous version of the application and were completely missed in this one.
For example: What is the timeline to bring existing training plans to the new application? The data exists because I receive a reminder every day about my next run.
Another example: What is the timeline to bring the map, an actual map back to the existing application rather than a dark background. Why in the year 2016 when even [redacted] shows a physical map, Nike would decide to remove the route map and add a dark background?
I'm sorry Nike but it is just not right the response, nor what you are doing with customers.

Complaint: [redacted]I am slightly disappointed in this response mainly because in the previous statement from Nike, the representative Kelly stated: "Older versions of the Air Monarch had the potential to become squeaky, however, Nike’s Product Developers worked to correct the “squeaky noise” and we’re glad to say that it is fixed." I am not a law scholar, however to me the preceding statement constitutes an admission of guilt and culpability to the fact that their product was defective. In other words, Nike is stating we knowingly sold you a defective pair of shoes and we're not responsible for this and that the 2-year inspection window has passed, our company policy is written in stone and we will not take corporate responsibility for this.Furthermore, Nike issued me a $25 digital gift card which was half the cost of the shoes. If it had been a $50 digital gift card it would have covered the full replacement amount further settling this case. Sincerely,[redacted]

Hello [redacted],
Thank you for contacting Nike through the Revdex.com. 
Per our conversation today 11/29, I will be emailing you a Prepaid Label for sending your daughters Air Max shoes directly to Nike World Headquarters for review.  If you have any questions, you can...

reply to the email.  
Sincerely,
Kelly
Nike, Inc.

Hi [redacted],Thank you for your additional reply. Consumers who have had a successful order will receive an order confirmation number.  If you have any information that will help us research this more thoroughly we are glad to research further. However, the shoes are sold out and no additional stock is available. Nike does not reserve stock and therefore, we are unable to fulfill your request. If you have any questions regarding the promo code that was provided, please contact Nike.com at[redacted] 4am-11pm PST, 7 days a week.Again, thank you for contacting Nike. Sincerely,KellyNike

Hello [redacted], Thank you for contacting Nike through the Revdex.com. We regret your order was not delivered as expected and apologize for the inconvenicne. UPS was conctacted regarding the return shipment and unfortunately, no information was provided. I also was unable to locate...

any system emails for the cancel of the order.  Regrettably, the shoe is no longer available at Nike.com. A full refund was processed and a credit of $59.98 issued to the original form of payment.  Below is information for a 20% promo code that was offered in a previous email regarding the refund.  [redacted]EXPIRATION DATE: 2017-11-22  There are some exclusions with the promotional code. For important information regarding Promo Code usage and exclusions, please visit http://help-en-us.nike.com/app/search/kw/Promo%20codes/search/1 Thank you again for contacting Nike. Sincerely, Kelly Nike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted]
 
Thank you for contacting Nike through the Revdex.com.
 
It was very nice to talk to you and again, I'm very sorry to hear of the issues with your order and the inconvenience this has caused for you. Your feedback is important and we use the valuable input...

to improve the customer experience and business services on every level.
 
I've placed a new direct order for you for the Nike Air Max 2016 style #[redacted] sz 8 and will monitor the Next Day Air shipment. Once tracking is visible I will provide the shipping information to you and the details can be followed online at www.fedex.com. Please allow 1- business day for the processing. I will be in touch and follow up with you just as soon as I have information.
 
If you have questions, you can contact me at directly at [redacted] 7am-4pm PST.
 
Thank you again for contacting Nike. I look forward to assisting you.

Hi [redacted],
 
We received your complaint and I am happy to help with your Nike issue. Our claims process is a back up to the place of purchase to compensate for any flawed Nike products. Upon review of the product claim, I see that the rubber outsoles were worn into the air units underneath...

on the outer edges of the heels. I understand that you are not happy with how quickly they wore, but that is not something we cover under our claims process as the wearing is due to use.
 
Although the product does not qualify for compensation under our claims guidelines, we are happy to help as we appreciate you as our consumer. You can send the shoes directly to me and after receiving them I will issue a Nike gift card for the full retail price. You can then purchase a replacement pair (I recommend a different style for casual use as this style is basketball specific) online at Nike.com. Please let me know if you would like to participate with this one time exception and I can send a prepaid return label to you.
 
Have a nice day.
 
Sincerely,[redacted]
Nike Elite Service Team
Nike, Inc.

Hello [redacted],
Thank you for contacting Nike through the Revdex.com. I tried to phone you today to discuss your order concern and was unable to reach you.
Please know we are sorry to learn that your NIKE iD order [redacted] was not received as expected and regret any inconvenience...

you've experienced when contacting us with your concerns. Your feedback is greatly appreciated and I've forwarded your comments to our Quality Team for review. Like you, we indeed believe the consumer experience is of utmost importance and understand that it is through our business services that we can assure consumers of our commitment to providing quality products and service.
Due to your concern with the color issue, we further researched the order along with NIKE iD order selection report and we can confirm the shoes you received were designed per the selections made on NIKEiD.com. However, we understand that perhaps you were not aware that the website portrays the color Bright Crimson to appear more pink than the actual materials. Since we will be unable to remake the shoe due to the same color issue occurring, I would like to offer you the following options:
1. Redesign the shoe with a different color and provide me with the new design iD (located after adding this item to your cart). I can have the new order expedited at our factory. This will be at no additional cost as it will be an exchange.
2. Keep the shoe as is and accept a 20% discount on the pair.
3. Return the pair for a full refund and allow me to provide you with a 20% promo code for use on a future order.
You can contact me directly at 1-888-340-2776 ext [redacted] or contact our customer service at 1-866-633-6453 (4am - 11pm PST, 7 days a week) and reference #[redacted].
Thank you again for contacting Nike.
Sincerely,
Kelly
Elite Services Athlete

Hello [redacted],
Thank you for your reply.  We regret that your new order #[redacted] was cancelled and regret the additional inconvenience this has caused.   It appears the items you are placing orders for are 'clearance' items that have been on the site for a period of time, in low inventory and thus have sold out before your order could be fulfilled.  
Due to the cancellation and use of the promo code previously provided which in general are one-time use, I'm reissuing a new promo code for use on a new order.  Please see below the new promo code for 20% off a new order at Nike.com. 
If you have any questions or need of assistance with placing an order or using your promo code, please contact Nike.com at 1-800-806-6453.
[redacted]
EXPIRATION DATE: 2016-06-28
Again, thank you for contacting Nike.
Sincerely,
Kelly
Elite Services Athlete

Hello,
my name is [redacted] and  I just wrote a complaint in regards to nike. I just found out that I was incorrect and I found my incentive buried in my inbox. Disregard the complaint, please and thank you!

Hi [redacted]Thank you for contacting Nike through the Revdex.com.We regret that your Air Jordan 7 Retro shoes were not received as intended and that you are not completely satisfied with your purchase. Your comments regarding your experience is truly appreciated and is taken very...

seriously. It is through consumer feedback that we are able to improve our products and our services. While we are unable provide a replacement due to the product being sold-out, we can provide a full refund in accordance with Nike.com's Return Policy when received. For your patronage as a faithful Nike consumer I'm providing a courtesy 20% off promo code for a future use a Nike.com. Below are the details of the promo code and the Terms and Conditions for use.[redacted]EXPIRATION DATE: 2015-11-26TERMS & CONDITIONS:Enter promo code at checkout. Promotion code valid for one use only. Not valid on select merchandise: Apple Products, Microsoft Products, Nike + technology equipment, or Gift Cards. Not transferable and not redeemable for cash, credit, or towards previous purchases. Redeemable on Nike.com only in the United States. Not valid on Swoosh.com. Can be used in combination with Free Shipping promo codes only. Apple and iPod are trademarks of Apple, Inc. Nike reserves the right to modify or cancel this offer at any time.Sincerely,[redacted]Nike

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com.
 
We regret any inconvenience with your returned order and apologize for the delay in the refund process. After further review with our warehouse team, the item(s) [redacted]and [redacted]...

were refunded in full to the original form of payment in order #[redacted].
 
Credit card refunds are sent immediately to your credit card company. Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements. For questions regarding your order, return or refund, please contact Nike.com Customer Service at 1-800-806-6453.
 
Thank you again for contacting Nike.
 
Sincerely,
 
[redacted]
Nike

Hello Mr. [redacted],Thank you for contacting Nike through the Revdex.com.In regards to our conversation today 9/8, I wanted to provide you with assistance regarding your Nike.com order #[redacted]. A new pair of the Nike Mayfly Lite SE Men's shoe, style #876188-400 sz 10 has been located...

for you. The UPS tracking number is: [redacted]. The package will ship out on 9/11 to the address provided:You will be able to view the delivery after 5pm PST online at www.ups.com. Please use the attached free shipping label for sending the damaged shoes directly to me at Nike World Headquarters. Just print and tape securely to your readied carton. Additionally, as spoken of a refund has been issued. Credit card refunds are sent immediately to your credit card company. Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements. For questions regarding your order, return or refund, please contact Nike.com Customer Service at 1-800-806-6453 or reply directly to this email. You can also reach me directly.Again, we regret the issues related to your order and customer service assistance received. We value you as a consumer and look forward to your future visits to Nike.com.  Have a great day! Sincerely, KellyNike