Nike Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Their response is factual, though I do not consider it a resolution. It appears that regardless of the back and forth on the Revdex.com site, I will still need to initiate contact with the store. 
Sincerely,
Ally Seal

Hi [redacted],
Thanks for taking the time to contact Nike through the Revdex.com.
We thank you for your sharing feedback concerning the cancellation of your order for the AJ12 "The Master ". We offer our sincere apologies for the inconvenience this has caused.
Please know your...

comments are indeed appreciated and we are listening. We use the feedback we receive as a basis to improve and expand our business and customer service on every level. Our team is actively researching how this issue may have occurred and working to identify the root cause to ensure this does not happen in the future. It is through consumer feedback like yours we are able to improve the overall consumer experience.
While I understand you are requesting the AJ 12 "The Master", the only option we are offering for the cancellation of your order is early access to the Air Jordan 12 "French Blue". Although you are not interested in this style, we would still like to give you the option for early access in case you change your mind and will provide you with updates in the next couple of weeks.  The 20% off promo code that was provided can be used toward any future purchase on Nike.com. Thank you again for contacting Nike. We very much appreciate you choosing Nike.com as your source for Nike product.Sincerely,Kelly
Elite Services Athlete

Complaint: [redacted]
I am rejecting this response because: I asked someone from Nike management to contact me... sending me a shirt this late does no good and further proves how out of touch with your customers Nike has become.
Sincerely,
[redacted]

Dear Mr. [redacted],Thank you for contacting the Revdex.com regarding your recent NIKEiD order, [redacted].  I understand that you are disappointed with your order experience and appreciate you sharing your feelings.The appropriate parties have reviewed your order in depth and...

found no errors in the order process.  Please know that ship notification e-mails are generated when the custom product is complete and the shipping label is created.  Though you may not see the package moving according to the tracking information on UPS.com, it is going through the export process internally.  The ship notification e-mail you received on 10/15/16, the first UPS manifest scan on 10/18/2016, and delivery on 10/25/16 (two days before the estimated delivery date) is all accurate based on the order flow.I apologize for any confusion this may have caused you and the offer of 10% off is still available if you decide to use it in the future.[redacted]Expiration Date: 2017-04-25Sincerely,GloriaNike

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com.
 
We regret your order was not received as expected and apologize for any inconvenience. Please know your feedback is important to us and taken with great consideration. We also use it as a basis to...

improve our business services.
 
After review of your recent contact/photos, we are offering to assist with a replacement upon inventory availability. I'm researching all available resources to see if a pair can be located. Please allow me 1-2 business days, for this to be researched. I will follow up via email at the address we have on file with further information.
 
Thank you again for contacting Nike.
 
Sincerely,
 
Kelly
Elite Services Athlete

Hello [redacted],
Thank you for contacting Nike through the Revdex.com.
We appreciate your continued patronage at Nike.com and truly regret any inconvenience for the cancellations of item(s) from your past and recent orders.  As a frequent member to Nike.com, please know we value...

your feedback and it is indeed useful in the improving of our business services. 
We’ve reviewed the new order #[redacted] along with the past orders that were canceled and it appears that the items requested to order, were either low inventory or popular inline items, which were cancelled prior to shipment.
Due to the inconveniences related to the issues with the past orders, courtesy promo codes were provided as good will gestures.  Nike.com does not have or provide standard promo codes for every cancelled item(s) from an order. 
Please note that per the Terms and Conditions at Nike.com (http://www.nike.com/us/en_us/c/help/privacy-policy):
“All orders placed through the Platform are subject to NIKE's acceptance. This means that NIKE may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, NIKE will issue you a refund.”
In regards to the most recent order # [redacted] and the cancellation of the Nike Hyperchase Premium Men’s Basketball Shoe, style #705369-900 sz 11, an authorization of $55.23 was “pending” payment on your PayPal account.  The authorization has been voided (1/5/16) due to the cancellation and the funds released back into your account.  An email from PayPal should be received to the email address on file of your account.  If you have any questions, please contact PayPal Customer Service. 
Thank you again for contacting Nike.
Sincerely,
Kelly
Elite Services Athlete

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided I receive the refund. Sincerely, [redacted]

Hello [redacted],Thank you for contacting Nike through the Revdex.com.Thank you for sharing your feedback and concerns regarding the Air Jordan Retro 12 “OVO” available via the Nike+SNKRS app .   Please know we take all consumer feedback seriously and with great consideration and...

upon your contact on 2/18 the details have been submitted to the proper department within Nike. Due to your concern our IT Team and team that oversees the launch releases researched the pricing and the stated issue.  In their findings, the pricing for the Air Jordan 12 “OVO” was indeed listed at the correct price of $225.00 when launched through the Nike+ SNKRS app on 2/18.  Only consumers who were selected via the “draw” were able to place orders for the Air Jordan 12 “OVO”.While this is not a Nike.com error, I’ve provided a 20% promo code that was offered when contacting us on 2/18. [redacted]EXPIRATION DATE: 2017-08-22Should you have any questions regarding the promo code, please contact Nike.com at 1-800-806-6453, 4am-11pm PST, 7 days a week.  Sincerely,KellyNike

Revdex.com:I have reviewed the response made by the business. This is in reference to complaint ID [redacted]. I am prepared to find that this resolution, IF COMPLETED AS STATED, will become satisfactory to me at that point.Sincerely, [redacted]

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com.
 
I sincerely apologize your Nike.com order did not arrive as expected and for the service you received when you contacted us for assistance. Please know we take your feedback regarding your experience...

seriously and with great consideration and use the valuable input as a basis to improve our business services at every level. Your comments were forwarded to the proper departments within Nike.
 
I'm researching all possibilities available to locate a pair of the Nike SB Dunk Low Premium 'Orange Box' Men's Skateboarding shoe, style #[redacted] sz 9.5. Please allow 1-2 business days for this research to complete. Once I have more details I will follow up with you via the information we have on file in our system. If found, we would need to recharge you for the item as the order has been completely refunded.
 
Thank you again for contacting Nike.
 
Sincerely,
 
Kelly
Nike, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I  want to thank the Revdex.com and Nike for taking the time to view my issue and offer a resolution.  Sincerely, [redacted]

Hello [redacted], Thank you for your response. Please know Converse is a back up to the retailer. The claim process is an option offered to consumers to receive assistance when consumers are unable to return to the original place of purchase or are outside the store's return policy for returns.  In review of your history, a Converse claim was submitted on 5/03/17. Per my previous response, "Please allow 7-10 business days for processing your submission. You will be sent an initial email, that will be your contact for your claim, including a list of return instructions." If after the 7-10 day timeframe an email from Converse has not been received, please contact Nike at 1-800-344-6453, 7am-4pm PST, M-F for further assistance.  Thank you again for contacting Nike.  Sincerely, KellyNike

Hello [redacted],
Thank you for contacting Nike through the Revdex.com.
Your order and contacts with Nike have been reviewed.  We truly apologize for any inconvenience you've experienced regarding the return and refund processing for [redacted].
According to the return a...

full refund for the item was processed.  A credit of $218.00 was issued to the original form of payment.  Please note that per the email(s) we've sent November 2015 to date, we are unable to process any further 'proof of delivery' courtesies for future orders placed at Nike.com.  Any and all returns will need to be checked and processed by our warehouse team in accordance with Nike's return policy.   See: http://help-en-us.nike.com/app/answers/detail/article/returns-policy/a_id/...⇄
If you have any further questions or concerns you can call our Customer Service Team at 1-866-633-6453. We are available from 4:00 am - 11:00 pm PT 7 days/week.
Sincerely,
Kelly
Elite Services Athlete

Hi [redacted],Thank you for contacting Nike through the Revdex.com.  We appreciate your feedback and truly regret any concerns regarding your Nike.com order return.In review of the order history of the Nike.com order #ending in 8336 an email was sent 2/15 from our Elite Services Team....

After review they found that your credit card was not charged for the items you returned to Nike.com.  I've provided the the email below in the event you did not receive the response as the email address is different.  Please reply to the email if you have further concerns or questions.Thanks for contacting Nike.com. I see that the return has been processed for five items returned on order [redacted]. When the order shipped out it was unable to charge for the full amount of the order. Only $97.40 was charged originally so the returned items did not push a refund due to the form of payment never being charged for those items. Let me know if you have any questions. Sincerely, JakeElite Services TeamNike.comThank you again for contacting Nike.Sincerely,KellyNike

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com.
 
We sincerely apologize for any negative experiences you have encountered in participating in the Air Jordan 10 OVO drawing on the SNKR app. I can understand your frustration and regret the...

inconvenience this has caused.
 
Please know we're constantly working to evolve our capabilities to improve the launch experience in all facets. Every comment is taken with great consideration and the valuable input is used as a basis to improve our processes internally and externally. Rest assured your feedback has been passed along to the appropriate team within Nike.
 
The Air Jordan 10 OVO is indeed sold out and no additional units are available to purchase. Please follow @nikestore and check the Nike.com/snkrs feed for updates on all launch products.
 
As a courtesy, I’m providing a 15% promo code. Below are the details and the expiry information.
 
[redacted]
EXPIRATION DATE: 2016-08-17
 
If you have any questions regarding the usage of the promo, please contact Nike.com at 1-800-806-6453.
 
Again, thank you for sharing your feedback.
 
Sincerely,
 
Kelly
Elite Service Athlete

Hello [redacted],
Thank you for contacting Nike through the Revdex.com.
We are sorry to hear about the issues with your footwear. and regret the inconvenience.  
We’ve indeed reviewed the claim ([redacted] in which the Product Voucher mentioned was issued.  Per the...

conversation on 12/03 with Nike’s Claim Manager Jeff, you were informed that in accordance with the stated Nike’s Terms and Conditions viewable at www.nikeclaims.com and in which were agreed upon when the claim was submitted: Nike is not responsible for lost or stolen product vouchers.  Treat them like cash.
We recommend that you contact your local police department and file a police report regarding this issue. 
Thank you again for contacting Nike.
Sincerely,
KellyNike

Hello [redacted],Thank you for contacting Nike through the Revdex.com.  It was a pleasure to speak with you and once again I apologize for the confusion and any miscommunication regarding your Nike.com return. Per our conversation today 3/8 a manual refund was processed.  A...

refund of $96.53 was issued to your card ending #[redacted].  The is may take up to 3-5 business days to process to your account and for record keeping I've attached a copy of the refund receipt.  I will also email you through our email service so if you have any questions you can reply to me directly.  You may also contact Nike.com at 1-800-806-6453 4am-11pm PST referencing your order number.  Sincerely,KellyNike

Dear [redacted],
Thank you for contacting Nike through the Revdex.com.
We are sorry to learn of the issues you’re experiencing with your Nike footwear and in obtaining claim assistance.
In review of your contact history and per the information provided the date of manufacture (2006) of...

your footwear is indeed beyond the timeframe to receive an inspection. We understand your frustration and apologize for the inconvenience.
Please note, Nike's in-season merchandise is sent to our distribution centers from our factories and then directly to our authorized retailers. Nike has no control over how long retailers hold on to their inventory before selling and therefore, it is possible for consumers to purchase older product that has been shelved at the retail store.
Additionally, it is important to note Nike does not have a footwear warranty rather Nike will consider for inspection footwear that is received to Nike within 2 years of the date of manufacture (see www.nikeclaims.com). You may want to consider working with the original place of purchase.
While we are unable to offer claim assistance, as a courtesy promo code for use on a future order at Nike.com is being provided as a courtesy. Below is the information of the promo code and the expiry date.
[redacted]
EXPIRATION DATE: 2016-07-21
Thank you again for contacting Nike.
Sincerely,
 
Kelly
Elite Services Athlete

Complaint: [redacted]
I am rejecting this response because:You are still giving me the same response as your inspector, however your team and Nike don't have any customer service support experience and keeping the customer happy!the shoe in a good shape and clean however it has an issue at one part of where I believe its a manufacture fault due to bad quality rubber(plastic base).again its a shoes not an electronics device!!!!! of course we will wear it and use it other wise how do we use it? are you saying to keep in the box and don't use it at all? or should I hang it on the wall to keep looking at Nike Logo?? again I'm very disappointed and asking you kindly refund me my money or give me a better shoes.  
Sincerely,
[redacted]

Hello [redacted]
Your reply/rejection to my response was forwarded to me by the Revdex.com.
I sincerely apologize for the issues this has caused and understand your frustration.
 
A pair of the Nike Roshe LD-1000 Men's shoes, style #[redacted] sz 12.5 was able to be located inventory and is being shipped to you via UPS Next Day Air. The UPS tracking number is: [redacted]. Tracking details will be visible online at www.ups.com once the carton ships.
 
Regrettably, the Nike Legend Poly Long-Sleeve Men's Training shirt, style #[redacted] sz XXL could not be located for replacement and therefore, we have included (in the box) a $20.00 Nike Gift card that can be used online or at Nike retail store.
 
If you have any questions or need any assistance with the promo codes or Nike Gift card usage, please contact Nike.com at [redacted], 4am -11pm PST 7 days a week, or visit us online at Nike.com.
Please note, a copy of this response will also be sent to the Revdex.com.
Thank you again for contacting Nike. We look forward to your next visit.