Nike Inc

Hello [redacted], Thank you for contacting Nike through the Revdex.com.  We are sorry to hear of the issues your grandson has experienced with his Nike footwear.   Nike stands behind all product for flaws in material and workmanship. Nike recommends consumers first work...

with the retailer for fastest service.  However, we understand that retailers have their own return policy guidelines, our service through our claim inspection process is offered as a backup.    To review specific information on Nike's claim policy, please view www.nikeclaims.com.  The Nike claim’s website provides the Terms and Conditions and covers important details of the return guidelines/process, including what is not accepted and the requirements that must be met to receive an inspection service.  If agreed upon, a claim is submitted through the website.  An inspection is required and must show evidence of a material or manufacturing flaw to receive credit.  Please note, Nike does not issue refunds or product replacements.   As a one-time courtesy, I'm glad to offer assistance directly at Nike World Headquarters.  If you wish to proceed, please see the attached free shipping label for use in sending your product.  Just print and tape securely to a readied box and drop off at a UPS or USPS service location.  Once the product is received it will be inspected according to the claims policy.  If you have any questions, please contact Nike at 1-800-344-6453, 7am-4-pm PST and reference # [redacted].  Again, thank you for contacting Nike. Sincerely, KellyNike

Hello [redacted],
Thank you for contacting Nike through the Revdex.com.
We reviewed the claim and indeed confirm that you were credited the full MSRP price ($15.00) of the Nike Mercurial Fade, SC2361-071.  Keep in mind when a claim number is generated the Terms and Conditions of...

the return guidelines are agreed upon.  Consumers have the option of sending their product deemed to be flawed for an inspection.  It is first and foremost recommended to work with the original place of purchase to avoid any inconvenience and receive fastest service. Our service is a backup to the retailer.
Please know Nike.com offers free ground shipping to members of our site and free shipping on returns.  There is no charge to be a Nike+ member and additional benefits are provided.
As a courtesy, I'm providing a promo code for free shipping and 15% off a future order at Nike.com.  You can view the promotional code Terms and Conditions online at:
[redacted]EXPIRATION DATE: 2016-06-04
[redacted]EXPIRATION DATE: 2016-06-04
Terms and Condition:
http://help-en-us.nike.com/app/answers/detail/a_id/3706/kw/promotional%20code
 
If you need assistance with the promo code usage or placing an order, please contact Nike.com at 1-800-806-6453, 4am-11pm PST. 
 
Sincerely,
 
Kelly
Nike

Hello [redacted],Thank you for contacting Nike through the Revdex.com. We regret that there was an unauthorized card made to your credit card. We take fraudulent activity seriously and understand your concern. The order submitted 6/20 was cancelled and no charges to your credit card will be...

processed for the order. The $88.19 authorization "hold" was successfully and fully reversed on 6/20 and typically automatically falls off within 3-5 business days and/or is dependent upon your banks procedure. We’ve also directly faxed information to the bank relevant to this matter today, 6/21/17. If you have any questions, please contact Nike.com at 1-800-806-6453, 4am-11pm PST, 7 days a week.Thank you again for contacting Nike.Sincerely,KellyNike

Hello [redacted]
Thank you for contacting Nike through the Revdex.com.
We appreciate your feedback regarding your Nike.com order ([redacted]) and contact with our team.  We're truly sorry for any inconvenience this has caused.  Please know we take your...

feedback regarding your Nike.com experience seriously and with great consideration.  It is through the valuable input from consumers that we are able to improve both business services on every level.
In review of your order ([redacted]) and the most recent communication from NikeSupport a new order for the Hypervenom X Proximo II TF was placed and delivered today, 10/10.  In addition, a 20% promo code was provided for use on a future order at Nike.com. If you have any questions regarding the promo code usage or need assistance with ordering, please contact Nike.com at [redacted] 4am-11pm PST.
We thank you for your patience regarding this matter and look forward to your future visits to Nike.com.

Hello [redacted],Thank you for contacting Nike through the Revdex.com.  
A response regarding the order refund issue was sent 12/16 to the email address on file for your Nike.com order #[redacted].  In the event you did not receive it, I've provided the email...

in it's entirety below.  Please contact us if you have any questions regarding the refund or promo code usage.  The contact details are provided within the email message. 
Thank you again for contacting Nike.
Sincerely,
Kelly
Nike
[redacted]
Hello [redacted],
Thank you for contacting Nike regarding your order #[redacted].  We truly apologize for the delay in our response and the inconvenience this has caused.   In regards to the tax charge, our system recognized the zip code entered 27526 as a 7% tax rate.  When the initial refund was attempted on 11/27 to correct the issue through our system it was not recognized and did not initiate the refund request.  For this reason, we've manually processed the refund to your credit card ending #[redacted] and I've attached a copy of the receipt to the email.   As mentioned, refunds can take up to 3-5 business for it to post to your account.For future orders placed at Nike.com, adding the last 4 digits of your zip code will help to identify the correct state/county jurisdiction and apply the correct tax rate.  Due to the inconvenience, I'm providing a 15% off promo code for use on a future order at Nike.com.  Below are the Terms and Conditions of use and the code details. [redacted]Expiration Date: 2016-06-16If you have any additional questions or need of assistance about the usage, please reply to this email or call Nike.com at 1-800-806-6453, 4am-11pm PST, 7 days a week.Thank you again for contacting Nike and again I apologize for the inconvenience with this order. Sincerely,KellyElite Service AthleteView Nike's online privacy policy at http://www.nike.com/us/en_us/c/help/privacy-policy

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com.
 
We regret the issues regarding your store order for the Air Jordan 12 'French Blue', S00C20000286DF2.
 
An email (see below) was sent informing of the issue with our inventory for this item and...

we deeply apologize for the inconvenience.
 
Your order was returned to the warehouse and will not be delivered. A full refund to the original form of payment will be issued once we obtain details from you. You will need to contact Nike.com to provide the information. We can be reached at 1-800-806-6453, 4am-11pm PST.
 
Again, we apologize for the inconvenience.
 
"We're sorry, but we are unable to fulfill the AJ12 French Blue (style # [redacted]) order you placed in our Nike store this past weekend. Unfortunately, there was an issue with our inventory system and the product should not have been sold as it was already reserved for another consumer. Please accept our apologies for the confusion.
 
In order for us to process your refund, please call us at 1-800-806-6453 (4am - 11pm PT, 7 days a week) and we will issue you a full refund."
[redacted]
 
While we are unable to fufill your request for the order fulfillment, I'm providing a 20% promo code for use on a future order at Nike.com. Below is the information and the expiry date details.
 
[redacted]
EXPIRATION DATE: 2016-09-21
 
Again, thank you for contacting Nike.
 
 
Sincerely,
 
 
Kelly
Elite Services Athlete

Hello [redacted],
Thank you for contacting Nike through the Revdex.com.
We’re truly sorry to hear of the issues you’ve experienced with your NIKEiD footwear, purchased in order # [redacted] and regret any inconvenience this has caused.
Your concern is completely understandable and to...

assist I've forwarded the details to our NIKE iD team for review and assistance.  Below is an email that was sent today 2/15 to the email on file. If you did not receive it, please let me know and we will contact you directly or contact the NIKE iD Customer Service Team at 1-866-633-6453 and reference #[redacted]. We are available 5am - 10pm PST, 7 days a week. 
[redacted]
Hello [redacted],
Thank you for contacting us about your NIKEiD order [redacted]. Your information was forwarded to me to assist.  I’d like to offer my sincere apology that your son's footwear did not hold up as expected. In this case the options you originally selected are no longer available to order or remake. The Kyrie 1 has been replaced by the Kyrie 2. Because we are unable to remake this pair, I would like to offer you the option to have it replaced with a pair of Kyrie 2's at no additional cost.
To proceed all I will need is the design iD of your son's new design. This is located after adding the shoe to your cart. Your son can then continue to wear the pair he has and keep these without worry of returning them. Here is a link to the Kyrie 2 iD shoe:
http://store.nike.com/us/en_us/product/kyrie-2-id/?piid=41349&pbid=100395594...⇄ /> Once I am able to place your new order, I will also request to have it expedited at our factory.Again, please accept my sincere apologies for the inconvenience. If you have any questions or concerns, please feel free to reply to this message or contact our Customer Service Team at 1-866-633-6453. We are available 5am - 10pm PST, 7 days a week. Sincerely,JessicaNIKEiD
[redacted]
We look forward to assisting you and your son and thank you for allowing us the opportunity to serve you at NIKEiD.
Sincerely,
Kelly
Elite Service Athlete

Hi [redacted],Thank you for contacting Nike through the Revdex.com.  We regret the issues regarding the Nike.com #[redacted] and understand your concern.  Please know we take your feedback seriously and with great consideration.Due to your concern a review of the order...

and contact to Nike were completed.  According to the Order Team Management the order request for cancellation could not be captured due to the processing status.  Nike.com is unable to cancel orders beyond a specific timeframe and while you indeed contacted us shortly after, regrettably the request to cancel could not be attained.   Per our process we contact the carrier service to return the product to Nike. The Order Team Management group alerted the chargeback analyst and PayPal was immediately contacted regarding the dispute.  PayPal will review the details submitted by Nike regarding the unauthorized order.  You will need to contact PayPal for the results of the dispute. Thank you again for contacting Nike.Sincerely,KellyNike

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com.
 
Thank you for taking the time to contact Nike. We value your business and are sorry to learn you’ve experienced an issue with your Nike footwear.
 
Nike stands behind all product for flaws...

in material and workmanship for up two years from the date of manufacturing. It sounds like the shoes may be within the timeframe to receive an inspection and as a one-time courtesy, I'm glad to provide a free shipping label for the delivery to our claims warehouse. In general, shipping is the responsibility of the consumer as we are a backup to the retailer and offer our claims process as an option to consumers for assistance.
 
A Nike claim number is required to generate the label. You can view the return guidelines and if wish to proceed submit a claim here at Nikeclaims.com. Once submitted, you can reply to the Revdex.com complaint with the claim number and I will provide the prepaid shipping label. If approved for credit a Product Voucher in the full retail amount will be issued. Product Voucher are redeemable on Nike.com only. Per the return guidelines, Nike does not provide product replacements or cash refunds.
 
If you have any questions or need assistance with submitting a claim, please contact Nike Corporate at 1-800-344-6453.
 
Thank you for contacting Nike. I look forward to assisting you.
 
Sincerely,
 
Kelly
Nike

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com.
 
Nike stands behind all products for flaws in material or workmanship for up to two years from the date of manufacture. We regret the issues you’re experiencing with your Nike footwear.
 
If you feel your product is flawed and the retailer is unable to assist or you are unable to return to the store, we offer our claims inspection as an option to receive assistance. 
 
As you are aware from a previous claim submission, product sent for inspection is examined by our inspectors and if determined a flaw is present, a Product Voucher for use on Nike.com is issued in the full MSRP value of the product (see Nikeclaims.com for our Return Guidelines).  Product must be physically inspected and evidence of a material or manufacture present to receive credit.  Refunds or product replacements must be obtained through the original place of purchase. 
 
Per our records a one-time courtesy claim review was provided 7/02/15 at Nike World Headquarters.  While this was a one-time offer, to assist with this product, I’m glad to provide a free shipping label for use in sending your product to Nike’s claim warehouse for inspection.  If you wish to proceed, please visit Nikeclaims.com to submit your claim and then contact Nike Corporate at 1-800-344-6453 and reference #161206-004429 when calling. 
 
Sincerely,
 
Kelly
Elite Services Athlete

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Mistakes happen and yes I made one.  But your shipping procedures are horrible.  I as the customer was never contacted by UPS or Nike to say there was an issue with my address.  Second this is the first I ever heard of a company NOT able to locate an item.  Also your next day air code is not a make good or sorry it is a way to try to extort more money out of me.  Your a horrible company that does NOT care about the consumer.  You don't understand that consumers do make mistakes.  I was lied to by no more then 4 reps that if they were doing there jobs properly would of probably located my item.  You held and made money off of my money for over 2 weeks with the intend not to make good and you offer a shipping code.  I could of had that money in my coinbase account and doubled my money in bitcoin but you held my money like the thieves you are!!  
Sincerely,
[redacted]

Hello [redacted],
Thank you for your reply.
I understand your concern.  Please know the store will leave a message or contact you via email if they are unable to reach you. 
As mentioned,  I have indeed forwarded your information to our Nike Retail Management team. According to the information we've received they have successfully been able to connect with you regarding this issue at their store.
Thank you again for contacting Nike.
Sincerely,
KellyNike

Complaint: [redacted]I am rejecting this response because: it is a cop out answer

Hello Mr. [redacted],Thank you for contacting Nike through the Revdex.com.In regards to our conversation today 9/8, I wanted to provide you with assistance regarding your Nike.com order #[redacted]. A new pair of the Nike Mayfly Lite SE Men's shoe, style #876188-400 sz 10 has been located...

for you. The UPS tracking number is: [redacted]. The package will ship out on 9/11 to the address provided:You will be able to view the delivery after 5pm PST online at www.ups.com. Please use the attached free shipping label for sending the damaged shoes directly to me at Nike World Headquarters. Just print and tape securely to your readied carton. Additionally, as spoken of a refund has been issued. Credit card refunds are sent immediately to your credit card company. Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements. For questions regarding your order, return or refund, please contact Nike.com Customer Service at 1-800-806-6453 or reply directly to this email. You can also reach me directly.Again, we regret the issues related to your order and customer service assistance received. We value you as a consumer and look forward to your future visits to Nike.com.  Have a great day! Sincerely, KellyNike

Complaint: [redacted]I am rejecting this response because:
 
#1 The chemical used to make that particular portion of the sole is different than others. 
     There is an additive added to achieve the color, which makes the decreases the durability of      the sole.  I am a chemist.  I've worn the maybe twice a month, since purchased.  The sole worn down to a depth which affected the functionality of the design.  I have never owned a pair of Nike shoes where this occurred.
#2 On the claim form it said to return the shoes if they wouldn't be donated to a person in need.
 
Where are my shoes.  I want them.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com.
 
I regret the issues you've experienced in trying to use the promo codes provided at Nike.com. I've reviewed the previous promo codes and confirm the expiry dates are the exact dates shown in our...

system. While we've not received concerns of the issue from other consumers, we will research the issue.
 
Below is a new promo code/expiry date and the Terms/Conditions. The date has been confirmed in our internal system. If you have any problems using the code or need assistance placing an order, we are glad to help. Please contact Nike.co at 1-800-806-6453, 4am-11pm PST, 7 days week.
 
[redacted]
Expiration Date: 2017-08-02
 
Enter promo code at checkout. Promotion code valid for one use only. Not valid on select merchandise: Apple Products, Microsoft Products, Nike + technology equipment, or Gift Cards. Not transferable and not redeemable for cash, credit, or towards previous purchases. Redeemable on Nike.com only in the United States. Not valid on Swoosh.com. Can be used in combination with Free Shipping promo codes only. Apple and iPod are trademarks of Apple, Inc. Nike reserves the right to modify or cancel this offer at any time.
 
Again, thank you for contacting Nike.
 
Sincerely,
 
Kelly
Nike

Hi [redacted],Thanks for your reply and for your additional information and photos.  However, while the details are appreciated, without the style number and date of manufacture it's difficult to determine the age of the product.  We can tell you that due to the materials involved with flex agents, polyurethane's, and footwear grade adhesives etc. material over time can deteriorate. This coupled with dry, hot conditions and/or where product is stored can contribute to the issue you’ve experienced.  Since the date of manufacture is beyond 2 years and beyond the timeframe to receive an inspection per our claims policy , as one-time courtesy, a $50.00 Nike Gift card can be sent directly to your email.  If you would like to receive the Gift card please inform and I will send it out.Thank you again for contacting Nike. Sincerely,KellyNike

Complaint: [redacted]I am rejecting this response because: It has been longer than 24 hours and I have not received the Nike gift card in my email as promised. I will accept this response when I receive the promised gift card. Right now I am still without the cleats and the gift card so am reluctant to accept. Sincerely,[redacted]