Nike Inc

Hello ***,
Thank you for contacting Nike through the Revdex.com
We appreciate your feedback regarding your experience and take your comments seriously and with great consideration. Your valuable input has been forwarded to the proper departments within Nike. It is
through the consumer feedback we receive that we are able to improve our customer and business services
In review of your order # *** your package successfully delivered12/15. Please know each order is provided with an Estimated Delivery Date, and we strive to meet that delivery date with each order
If you need additional assistance, please contact Nike.com at 1-800-806-6453, 4M- 11pm PST, days a week
Sincerely,
Kelly
Elite Services Athlete

Hi ***It was great talking to you today and I want to thank you again for contacting the Revdex.com to seek resolution.I’m sorry once again for the experience you encountered on your recent Nike.com order, ***Undeliverable orders where a reship was requested is never
guaranteed I apologize if this was not communicated to you and can understand your disappointment when the reship order was cancelled However, I’m happy I was able to track down a pair of the Air Jordan Retro 12, #***, for you I had them shipped to my desk to confirm the unit and then shipped them to the address below via overnight shipping The UPS tracking number is *** and the package should arrive early next week.I also agreed to apply a 15% discount on your order as well, which has been completed A credit of $should be in your account within 3-business days and up to two billing cycles to appear on your statement.Thank you for your continued support and if you have any further questions or concerns, please contact us at *** 4:am - 11:pm PT, days a week

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because: business failed to compensate customer for defective products
Sincerely,
*** ***

Dear ***
Thank you for contacting the Revdex.com and sharing your feedback regarding the shipping options available on Nike.com.
I regret that you spent time browsing our website to find out later that we do not ship to PO Boxes Our shipping options can be found at the bottom of our main
page under Shipping and Delivery and also located under Help in the upper right hand corner. Here is the direct link as well, ***
I apologize for any inconvenience this may have caused you and thank you again for sharing your concern

Hello ***, Thank you for contacting Nike through the Revdex.com. In review of this Nike.com order and recent contact history, we would very much like to resolve the issue regarding the UPS tracer investigation. As you've been informed, UPS was unable to contact
you directly at the phone number provided to complete the required tracer investigation for this order and therefore, closed the review. We are glad to work with UPS if you would like to re-open the investigation. If you have any questions or wish to proceed, please provide a best contact number and follow up with the email from *** received 3/16. Sincerely, KellyNike

Hi ***, Thank you for contacting Nike through the Revdex.com .We thank you for your sharing feedback concerning the cancellation of your order for the AJ“The Master “We offer our sincere apologies for the inconvenience this has caused
Please know your comments are indeed
appreciated and we are listeningWe use the feedback we receive as a basis to improve and expand our business and customer service on every levelOur team is actively researching how this issue may have occurred and working to identify the root cause to ensure this does not happen in the futureIt is through consumer feedback like yours we are able to improve the overall consumer experience
While I understand you have various requests, the only option we are offering for the cancellation of your order is early access to the Air Jordan "French Blue"Although you are not interested in the style, we would still like to give you the option for early access in case you change your mind and will provide you with updates in the next couple of weeksAgain, you can use the 20% off promo code toward any future purchase on Nike.comThank you again for contacting Nike
Sincerely, Kelly Elite Services Athlete

Dear ***,
We appreciate your additional response
Nike Customer Service is unable to override the required criteria regarding shipments to consumersThese are guidelines set in place at the store and must be handled directly through the management teamAs previously mentioned, Nike stores have specific policies regarding shipping and the validating of Military status
The Retail Escalation incident has indeed been forwarded to the management team that oversees specific issues involving the storeThe management team will work with you directly to discuss the feedback and to help resolve your specific concern
Sincerely,
Kelly
Elite Services Athlete

Hello [redacted]
Thank you for contacting Nike through the Revdex.com.
We regret any inconvenience the delivery timeframe may have caused in receiving your Nike.com order ([redacted]) and for any issues the customer service received.  Your feedback regarding your experience is...

very important to us and we use the valuable input as a basis to improve our business processes.
Because we view the consumer experience as highly important and equally due to the concern of the timeframe for delivery of your product, the order and contact history with Nike.com were reviewed.  While the Nike.com order was indeed coded with the 2 day delivery method and not the Next Day Air as was selected, per the FedEx tracking details for each item/carton your order was received within the provided estimated delivery date of 5/13. The estimated delivery date is provided when the order is completed/submitted and is based upon the delivery service selected, also orders placed after the cut-off time do not start processing until the next day business.  The estimated delivery date is sent to consumers via the order confirmation email so consumers are aware of when to expect their shipment. We’re glad that your items were received on the projected date of delivery for your order. It does appear the Nike.com Coach sent an email confirming the 5/13 ship date along with the reference # [redacted], his name that was requested in the ‘Chat’ conversation.  I regret if the message came after your contact to the Revdex.com.  I’ve attached a copy of the email and the 'Chat" transaction you've requested for your records.
I’m also confirming the discounts/refund that was credited due to the issues with the shipping status. As mentioned, the Nike.com Coach provided a full refund for the $25.00 shipping cost and also discounted your order by 15% for the inconvenience.   A total refund of $91.80 was issued to the credit card ending #[redacted]. Credit card refunds can take 3-5 business days before showing the refund to your account. If you have questions about your order or refund, please contact Nike.com at [redacted], 4am-11pm PST, 7 days a week.
Thank you again for contacting Nike.

Hello [redacted],
Thank you for your additional response to the Revdex.com regarding your complaint.  Per the details of your complaint and our direct email correspondence regarding your concern the replacement shoes were delivered and signed for on 1/6/17.  Below are the details of the package delivery to the mailing address provided.
 
 
 
Delivered On:Friday,  01/06/2017 at 11:42 A.M.
Left At:Residential
Special Instructions:
Signature Required
Received By:[redacted]
 
If you have any questions, please reply to the email directly or call Nike Corporate at 1-800-344-6453, 7am-4pm PST M-F.
 
Sincerely,
 
Kelly
Nike

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
You have been banned due to unauthorized use of our site. It is not the intent of Nike.com to supply resellers with product to resell in the US or overseas. For this reason, you are no longer eligible to purchase on Nike.com.
 
Nike has banned my account without any facts to support the allegations they are stating.  I never contacted Nike about this order, please call me regarding this matter I have tried several times each 'Rachel' at 877-645-3405 ext. [redacted] without any luck so if you could give me reasoning behind this 'ban' as to why it has occurred other than repeated complaints about lackluster customer service it would be greatly appreciated. The majority of Nike products have very little resell value and if you will look at the majority of my orders they are mainly in the same size range of which shoes either myself or s/o wears. 815-735-8423
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I was treated very poorly by your customer service and all you do is apologize and offer the exact same resolution that was unsatisfactory the first time. 
Since I have filed my complaint, I have even more issues with your company. You told me my order was successful, then say you're out of stock. Then email me AGAIN saying you will ship my order by March 10th. Then email me AGAIN two hours later saying theyre out of stock again. You guys have totally fouled up this release and are making your customers deal with the repercussions, not you. I ordered all black shoes and you offer me white and blue ones. How can I trust your sneaker releases moving forward? How can I believe anything your company says? You tell us to make sure we received order confirmation, which I did. You force customers to use an application that is a complete failure and then think we're just supposed to believe you now. These releases are becoming more and more of a headache and there is absolutely nothing you guys are doing about it. You allow bots to take over your add to cart service, while real customers suffer. Take that feedback to whoever is in charge. I want my original order fulfilled or I want a guaranteed pair when they are restocked. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],
Thank you for your reply.
Per your conversation on 1/13 with Rachel from Nike.com the issue of your concern/response within has been resolved. 
Thank you again for contacting Nike. 
Sincerely,
Kelly
Elite Services Athlete

Hello [redacted],
Thank you for contacting Nike through the Revdex.com.  
We appreciate your comments regarding your recent product return, #[redacted] and the customer service you received regarding your concern of the odor issue.
In the event you are not completely aware of...

our product Return Guidelines; Per our guidelines at Nikeclaims.com, products must show evidence of a material or manufacturing flaw to obtain compensation. 
Regarding the odor issue, in general; while this issue is not isolated to only Nike footwear, it is more common than you'd think and not necessarily based on any abnormal perspiration of the wearer, but rather the interaction of perspiration with the adhesive vapor caused by heat when wearing.  That being said, certain footwear materials interact with sweat/and or other forms of moisture which can cause an ammonia/cat urine odor.  Nike stopped using materials that were an effect of this issue about 15 years ago. 
To help with this problem, we do recommend completely air drying the footwear outside if weather permits (do not use a hair dryer or any heat source as this may serve to set the odor in) and use an anti-bacterial spray inside the shoes.  I suggest removing the laces, lifting the tongue, remove the insole (if not affixed to the shoe) and spraying a good amount into each shoe being sure to get it into the toe box (forefoot) and around the base of the insole where the bottom interior of the shoe meets the sides. 
If the insoles of the footwear are removable go ahead and hand wash them in mild soap and water, allow them to completely air dry (do not use a washing machine or dryer) and spray on the top of the insole.  Allow the spray to dry completely before inserting the insole into the footwear.
Following these steps should help alleviate some of the harsh smell that you're encountering.
While we are unable to fulfill your request for a refund, as refunds can only be obtained through the original place of purchase, I’m glad to provide you with a $50.00 courtesy Nike Gift card.  You can expect to receive the gift card to your email address within 24-48 hours. 
Thank you again for contacting Nike.

Hi [redacted],
Thank you for contacting Nike through the Revdex.com.
We regret that you are not satisfied with the inspector’s decision regarding claim and appreciate your feedback.
After review of the inspector notes, photos and overall issue, we are offering a courtesy second...

review of the footwear at Nike World Headquarters. However, please know this does not alter the denied claim findings or result, or serve as guarantee of compensation. If a courtesy compensation is approved I will send a Nike gift card for the full MSRP of the product.
 
If you would like to proceed with the inspection, please use the attached a pre-paid label for the use of shipping your shoes directly to Nike. Once the shoes are received to my desk, please allow 1-2 business days for the inspection process to complete.
 
Should you have any further questions, please reply directly to this email or call Nike Consumer Services at 1-800-344-6453 and reference the claim number.
 
Again, thank you for contacting Nike.
 
Sincerely,
Kelly
Nike

Never got the money back.1 and 2 I needed those shoes THIS IS UNACCEPTABLE  AND ALL I GOT IS A 15 PERCENT DISCOUNTED CODE. SO IF  I PLACE ANOTHER ORDER IT CAN BE CANCELLED FOR SOME ODD REASON NO THANKS NOT GOOD ENOUGH.. I AM NOT PUTTING UP WITH THAT AGAIN.Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Hello [redacted],Thank you for contacting Nike through the Revdex.com.  We regret that your Nike.com order  [redacted] was not received as expected and we apologize for the inconvenience.  A new order was placed for the Nike Dri-FIT Low-Cut Training Socks style #SX4447-101 sz...

L.  In addition, a full refund was issued for the original order.  You will receive confirmation of the new order and the refund to the original order shortly.  Credit card refunds are sent immediately to your credit card company.  Depending on your billing cycle, the credit should show up on your next statement.  However, it may take up to two billing statements.  Please contact Nike.com at 1-800-806-6453, 4am-11pm PST, 7 days a week should you have any questions or need of additional assistance.Thank you for choosing Nike.com and we look forward to your future visits to our site.Sincerely,KellyNike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I must contact Nike tomorrow to get their claim number.None was provided.     Sincerely, -[redacted]