Nikz At The Top

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

“Republic mailed refund check in the amount of $24.94.” Thank you,

Mr***,Per your call on 8/7/the intent to lien notice has been cancelled and a new account has been set up in you name, your account# is *** I spoke to Heather Jahabin on 8/23/and informed her of the new account in your name and that the next bill will be received on
or about 10/1/Payments can be made online a* *** you can make a one time payment or sign up to manage your accountI apologize that the first notice you received was a delinquency notice and if there are any other questions or concerns please contact us at *** ***.Thank you,Zoia T***Lien Supervisor

We have reviewed the account, and will waive the balance of $There is now a zero balance on the account

There is no estate for *** ***. There is no estate account. I am her daughter, power of attorney, and only surviving family member. All of her assets were used for the nursing home before she passed. We were in the process of applying for Medicaid to pay for her care. My name was on the last check written to pay her bill. My bank (and her former bank) WILL NOT cash or deposit a check made out to her estate because there is NO estate. Furthermore, I was finally able to speak with someone in the Cleveland office and she gave me the advice to tell my bank they have to cash the check under OCR 1337.18. There is no OCR - it was repealed in 2012. Not very good advice to be giving someone.The check is already made out to the estate so why would I return it to you only to have it reissued to the estate? Again...THERE IS NO ESTATE OR ESTATE ACCOUNT!The refund check needs to be made out to *** *** or to The Estate of *** *** c/o *** *** or *** ***/Estate of *** ***. My name just be on the refund check.Four months to even issue the first check is unacceptable

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** We did discuss and she called me back as indicated, leaving me a voice mail on 2/at 4:11pm I called her back on her cell phone at 5:44pm to call me back to discuss the resolution As of 2/9:57am I've not had a call back yet (but she did indicate in her voice mail that she is off 2/and 2/5)
Regards,
*** ***

I had my Operations Clerk who handles all Damage Claims for our Charlotte Hauling Divisions reach out to the Consumer but was not able to reach. The truck # is not one of ours and there is claim tied to this incident in our records/system. With out that and further information we cannot
proceed on this situation. Shane O***Division Controller***

I am writing regarding this complaint because I have not been able to figure out your online system to respond to the message from the business. Yes, they did refund my card in full, but they are now sending me a bill for a past due balance and have started calling me to collect it. It
is harassment to continue trying to collect a bill for services they didn’t perform. It is fraud to bill me for services they didn’t perform. Your service needs to be updated so that it reflects the poor quality of this business from the hundreds of complaints that they have on your site instead of giving them a good grade because they pay you for it! I’ve contracted the company twice since I received a bill for the services they refunded because of non-performance of services. They have yet to cancel this bill! My next complaint will be to the police and an attorney to file fraud charges. I think the Revdex.com should be charged with fraud as well for giving them a A rating when they are clearly not an A company! Please review your rating system and correct the ratings for these companies so they have to quit stealing from average citizens.
*** ** ***-Miller

1/30/2017 called and spoke with Jenny *** she had called in January to update the billing address and the agent put the lien on holdThe agent never verified the billing address so when customer called in July the customer payment was posted to their closed account we
offered to remove the administrative feesThe customer is getting a refund for $This is a closed issue

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Customer was credited $on 3-8-This will be reflected on there next invoice

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I just want my trash picked up, that is all. I do not accept the "snow events" response. Each time when the pick up day came, the roads were clear and all snow around the bin shoveled by hand to allow the driver easy access to the trash bin.
Regards,
*** ***

The bins were picked up prematurely by our driversThe assigned Account Manager reached out to the customer to explain the issue and what happenedThe Account Manager has submitted a credit to make sure we clean up the customers outstanding billingThis will be taken care of todayThe customer
can also reach out me as wellTy K*** District Sales Manager ***

The response provide is inaccurate and invalid DrB*** is a 15% owner of our organization and all contracts and executive decisions are to be reviewed and approved via our CEO, Bridget B***, and owner, Ben B***, only after thorough review by our legal staff and other supporting staff to include the accounting department DrB*** has been advised to no longer participate in communications with Republic Services since they are not following our mandated protocol DrB*** has not accepted or communicated with Republic Services since the proposal was submitted Republic Service payments are paid via our management organization, Smile Systems, where the payments are signed by DrBen B*** and only DrB*** Republic Services has been advised of this and refuses to adhere to our protocol even with their response We demand that our services be canceled immediately and the waste receptacles be removed from the premises With the organizations inability to provide any existing contractual obligations to our business entity or to DrB*** we must assume that there are no contractual obligations and see no reason why Republic Service to not cancel our services as requested for the last months We are attempting to resolve this matter with the minimal exposure at this time and would appreciate due consideration in our request to cancel our service and sever any and all contracts You all are more than welcome to assist DrB*** with his other business that are not related to our dental organization and have our organization removed from the liability of billing.Please cancel both services that are attached to this request as soon as possible

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello, The response from the business is accurate but still premature, as this isn't the first time that I've been told that my containers will be delivered 'tomorrow'Thus, provided that the containers that I've ordered are delivered to my place of residence tomorrow (i.eJanuary 10th, 2018), then yes, I would consider the response to be appropriate and a satisfactory remedy to the situationIf the containers are not delivered tomorrow, then I will, of course, continue to have a problem and not be satisfied, as that would just be another inaccurate / statement made to me by this businessThank you - *** ***

Mrs*** sent an email to Republic Services on Friday 9/9/regarding the billing matter that she wrote about. An email was sent back to her on Monday 9/12/that, in part, said: "Please do not reply to this message as the mailbox is not monitoredThank you for contacting Republic
ServicesWe are pleased to inform you that your message has been received and assigned case number ***Additional information is required to answer your billing questionPlease contact us at ***, referencing the case number above, and we will be happy to assist you." Mrs***'s service started at the end of 2012 under a promotional rate that was guaranteed for one year. She was still paying $13/qtr over two years later, through February, 2015. Her guaranteed time period expired well before that time.As for the reason behind the adjusted rate, costs of doing business rise each day. We are not able to keep a customer's rate the same indefinitely. As any householder who keeps a budget knows, these growing expenses need to be covered through income. Therefore, at some point we need to ask for a fair-share adjustment from our customers to be able to continue providing service.As for the service errors, Mrs*** has called our office on several occasions and we have no record of any calls to report items that were not collected. The calls all had to do with billing matters. We base our business on quality service. I would like to assure Mrs*** that we will not tolerate missed pickups. If she experiences any issues, please have her call 1-844-REPUBLIC. We will be happy to send someone back to collect her items

Per the GM James T*** according to supervisor he was never given the complaintHe has reached out to customer and resolved issueBoth supervisor and myself addressed the driver about service issuesThe service issues should be resolved, and the customer should not have any more missed picks

I have gone ahead and credited off the removal fee along with the frf/evr to bring the account to a zero balance as a courtesy to the customerI have emailed this information to he customer as well. Thank you, Marsha