Nikz At The Top

I reached out and left a voice mail regarding his concern and asked for a return call to my direct numberI received a voice mail in response that there was no reason for us to speak His complaint was that he was told it would be $for the service and $for the cart delivery, a
total of $I do not have the ability to listen to this call, so I cannot confirm what the exact conversation entailedThis customer was charged the $for his cart delivery along with a fuel and environmental fee which totaled $His trash service base rate is $for months of serviceThe fuel and environmental fees on this invoice were $Fees plus base rate = $which is less than the $he was quotedThe invoice was for $because his first invoice was prorated to include part of March (March - March 31) and April, May and JuneThe prorated amount is $for services provided in MarchThank you

I have contacted Mr*** regarding this complaintMr*** says he called in when he stopped residing at the property to request a cancellation of service, but was told by a representative of Republic Services that he could not stop serviceIn *** ***, residents are eligible to use
a one year vacation hold, with the option to extend at the end of the one year periodThis service should have been offered to Mr***. I have agreed to credit the full balance on the account of $Normally, we would not offer a credit that extend so far back in time, but have elected to in an attempt to prove an agreeable partner with Mr*** in resolving his issue. Per the discussion between myself and Mr***, we will resume service effective June 1,

Sir or Ma’amYour company took my money in July, and now you sold a portion of your company that services my geographical areaThat, respectfully, is not my concern.Republic Services took my moneyRepublic Services should refund it.My next email is going to be to the media

I *** *** Ops Supervisor have talked with the *** ***d and I will be removing the carts from her house today. I did tell her that it maybe as late as 7pm but I will be removing them today

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards, as
*** ***

Customer has been serviced as of July 9, 2015. Supervisor visited site to verify and spoke with the customer on the phone same day and she was satisfied. Manager also called today and left message stating if she had any further concerns to contact me directly.*** ***

I apologize for the delayRefund check was issued on our 5/12/check number *** totaling $and is being mailed to Heron Dr., Reading, PA 19606-3550. Thanks, Mike R***, GM ***

Our Inside Sales Representative contacted Ann Cathart regarding her complaintThey discussed previous issues and a credit has been issued to her accountThe account has been closed effective 1/31/A refund, that is currently pending, is being issued

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards and thank you for your assistance resolving my issues promptly,
Randy F N***

Republic Services made contact with *** *** last Friday, March 23rdTrash was picked up from the property in El SegundoThe credit will be put in the system and rates corrected to reflect what the actual rate price should beCustomer has been informed and satisfied with the resolution

Supervisor will pick this stop in the morning 5/18/

I called *** and *** *** and left a voicemail advising them that they may leave their carts at Williams Rd during the winter mothsThere are safety issues presented when the driver goes up the hill when icy and not plowed or sandedI also left my direct contact line if they should have any
further issues

Apologies for the poor service. I have tasked my cart delivery department to reach out and schedule the removal

The container was removed from the customer's site on Friday, January 13, At that time the Revdex.com was notified of the resolution.Jim J***Division ControllerRepublic Services***

The account for *** *** located at *** *** *** *** *** ** has been closedThe date of the close was 9/8/A credit has been issued for service from 8/24/15-9/8/Thank you

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The account that has been disputed was originally set up by one of our Door-to-Door sales representativesIt is understandable that there may have been a misunderstanding in regarding the serviceI will be happy to instruct our collections representative to make the requested change on their credit report

The customers information was not handled properly through a new process. The cart was replaced today and will contact the customer to offer apologies

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Ms*** I apologize for the frustration that this missed collections has caused you and your tenets. I have met with our operation supervisor and found that a driver covering for a driver on vacation did not service your location properly. I understand from the
supervisor that the driver was servicing the bins next store, and reporting the service was completed. We have taken steps to ensure that this does not happen again, and have credited your account $for the error. If you have any questions, please don’t hesitate to contact me directly at *** Best regards, Jay F* General Manager