Nikz At The Top

There is no estate for *** ***. There is no estate account. I am her daughter, power of attorney, and only surviving family member. All of her assets were used for the nursing home before she passed. We were in the process of applying for Medicaid to pay for her care. My name was on the last check written to pay her bill. My bank (and her former bank) WILL NOT cash or deposit a check made out to her estate because there is NO estate. Furthermore, I was finally able to speak with someone in the Cleveland office and she gave me the advice to tell my bank they have to cash the check under OCR 1337.18. There is no OCR - it was repealed in 2012. Not very good advice to be giving someone.The check is already made out to the estate so why would I return it to you only to have it reissued to the estate? Again...THERE IS NO ESTATE OR ESTATE ACCOUNT!The refund check needs to be made out to *** *** or to The Estate of *** *** c/o *** *** or *** ***/Estate of *** ***. My name just be on the refund check.Four months to even issue the first check is unacceptable

Tell us why here...We will forward a letter to reflect customer's account has been credited and closed with zero balance, per her requestThanks

Please accept our apologies for the delay in responding to complaint. The ownership change paperwork has been received, account changes completed and a refund for service and container removal processed. The sales representative has confirmed such with the customer

Republic Services considers all claims involving debris coming from our fleet of vehicles as an important safety issueTowards that end, Republic Services investigates these reports as thoroughly as we can with the information providedWe work in partnership with our insurance company to assure the claim is investigated and when our vehicle is found to have caused damage to persons or property, we take responsibility to pay the reasonable costs to indemnify the individual for their lossIn the claim involving this individual, there was no identification provided of our vehicle’s license plate or the vehicle number painted on all of our trucksThe driver of the truck was not stopped by Ms*** and informed of the incidentTherefore we were unable to fully investigate and inspect the truck she reported as losing debrisMs*** reported the incident occurred on Interstate within the city limits of Tucson around 4:pm on a FridayWe do have trucks operating on Interstate 10, but we were unable to pinpoint any specific vehicle within our fleet that was at the same location at the same time as Ms*** reportsOur insurance company evaluated the available information and determined there was insufficient proof the flying debris came from our truckWhile we regret Ms*** has vehicle damage, we cannot take responsibility for her damage without an ability to assure ourselves we caused the damage

The response states that Republic Services will credit my account, but is unclear if that means my bank account or my account with Republic ServicesAt this time there is no deposit back into my checking account for the amount noted. I understand this may take a day or two to complete but until that is resolved I cannot consider this resolved. I also can't check via their online customer portal as my account is closed so they don't allow access to my past account. I have a bigger issue with them removing money from a checking account which was deleted from their online payment system. To me that means they are holding onto bank account information of customers and former customersI logged into their online customer portal and manually deleted my accounts from the system. After I deleted by banking information from my online Republic Services account, they still were able to access my personal finances and remove money without authorization from me.The letter I received in the mail stated that my account was being transferred to a collections agencyIf this bogus account information has been or will be transferred to a collections agency it will affect my credit scoreRemoving collection agency items from credit scores is extremely difficult and could damage my very good credit score for a reason that has no merit

In their response, they say that the charge was effective September 1, I believe that Republic should have notified subscribers of this charge prior to its inception so that subscribers had the opportunity to cancel service before an unexpected charge was imposedI believe this is the proper way to conduct business

This complaint was previously responded to on the 27th of September. During that response we were able to look into the complaint and see where we failed to remove the mattress for the customer. Prior to the 27th we had rectified the situation and the pick up was completed.
Also as a courtesy to the customer and due to our failure to meet our own expectations as well as those of our customers, we removed any charges associated with the removal of the mattresses. We have also completed a root-cause analysis to better serve our customers on an ongoing basis.Thank you,Corby MS***

I called and spoke to our customer and was able to reach an amicable resolution with him, and pleased to know he'll continue to be a valued customer

When I initially contacted the company about my service, I was told that a representative would contact meThat never happenedI called repeatedly with no response and incredible long hold times each timeI have a question about the rate as listed in the contractI would assume that rate would be locked in for that period of time and only roll over to the same rateOtherwise a new contract would be neededI also question as to which company this contract was enetered into withThere would appear to be a issue here as to which company hold this contractI would like an explanation regarding the rate and a copy of where We entered into a contract with "Republic Waste"

I dispatched the cart equipment team to exchange MrL*** cart this morning (8/27/15)I contacted MrL** via e-mail to express my sincere apologies for his services issues, and to inform him that his cart would be exchanged today.I will follow up with MrL** once I've confirmed that his cart
exchange is complete

Re: Complaint ID # *** It is unfortunate that the issue regarding contracts was not fully disclosed to the customerThe so called standard boiler plate agreement seems to give Allied Waste or Republic Services the right to charge their customers with agreements any price they wish for many years, leaving their customer with an agreement that has no real meaning or bargaining power I was mislead that the “basic price of $266.26” was my “locked” in price stated on my contract. I was told for the term of months I was also told the Fuel/Environmental charge may change from time to time. It was written on my contract. My basic fee changed within the agreement term as well as my Fuel/Environmental fees Could you explain what the consumer gets by having an agreement? I have seen a variance in pricing that could range from $one month and $the following monthThat’s over a 50% variance I assume the “evergreen based” only has to do with length of service?!? I would like to know exactly when my agreement actually ended. The new agreement that Damian emailed to me January stated February monthly service would be $and starting in March the new agreed upon monthly service would go back down to 2014’s pricing of $a month Under comments it states “Rate Firm Until 03/2018, then increase 5% 03/and Increase 5% 03/2019. This all very misleading! I asked Damian to send me information on how I to cancel services. He did not send me that information as he stated he wouldI made an assumption I have one month left on old contract So I sent a letter of cancelation with current payment as well as a payment for February I am requesting a date Republic Services will be picking up their bin and that payment has been made in full Thank you, *** *** *** *** ***

Services were provided durint the prior months under the customers name with paymentsNo statements have been returned to our office from the post officeCredit will be given for the Service Interrupt Fee due to the confusion

[* *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I just spoke with Sam and confirmed that he is a former Area Waste customer. I apologized for the inconvenience and the confusion during the transition. He has not received service from us and should not be billed. Sam's account shows closed as of 4/12/but still
shows a balance, which is why he received the invoice. I have committed to clearing the account balance so he should not receive any notices going forward. Sincerely,Tom P***BU Controller - Republic Services

I have been getting service at this address for over years without this being an issueI understand in winter storms with an unplowed road that there may be a safety issue, however, there is no reason the truck shouldn't be able to navigate the road when it is plowed when virtually every other vehicle has no issue. I am not walking my garbage carts 1/mile in winter months in order to get picked up I will be cancelling my service if that is the case

I will be sending out a driver to pick up this cart todaylooking at this account we have not missed this customerdriver left some bags that were to heavy for him to pick up

Dear MsGrebner,Thanks for allowing me the opportunity of speaking to you
this afternoon. I would like to explain
how Republic Services calculates the fees and how this was presented on your August
invoice. Attached please find a PDF
with a copy of your invoice.Base rate of $
per quarter Fees $per quarterRamsey andState Tax $per quarterSubtotal per quarterLate fee 5.00Total Invoice $166.16During our conversation, you stated that you called to
request a pricing for a new customer in your area. You were quoted approximately $per
quarter with everything included. That
information is correct and this is how it was calculated: Base rate of $
per quarter Fees $per quarterRamsey andState Tax $per quarterTotal
per quarter The quarterly base rate for a new customer for the
smallest size container is approximately $Please let me know if you need further information.Thank you!

We will reach out to the customer and resolve the issue

As a result of our interactions with this customer, we have interviewed the driver and accompanied him multiple times in order to address any professional or service issues he may be having. We have not found any issues with how this driver has been servicing other customers on his route. We have high expectations for our drivers and feel this driver meets these expectations; however, seeing as we have not met this customer's expectations, we will be crediting the balance on this account

Teri and I connected by phone this afternoon. We are in the process of crediting her account for $42.45, ceasing any further credit collection messages and closing her account. I apologized for the poor service and treatment she received. We appreciated her business and candid
feedback and are addressing the opportunities to strengthen our service and customer experience. Thank you, Jeff M***General Manager*** *** ***