Nikz At The Top

Hello Our policy is that the driver is not to deliver a COD (cash on delivery) dumpster unless he is paidUnfortunately in error our driver made a mistake and delivered the dumpster without paymentWe have contact Orbis Construcstion various times and have left messages thru out the day on the general mailbox to collect paymentI have called again today and left another message to resolve the issue over the phoneThere are no late fees associated on this accountIf you review the invoices attached and I apologize I do not know why your company would have not received the invoices you will see there are no late fees on the accountHowever, if the invoices are reviewed you will see that the first invoice dated 6/30/is the container deliver fee of $When we quoted the dumpster we quoted a total of $which included the delivery fee ($delivery and $for haul)The $charge as stated on the 8/15/invoice is for rental and is not a late fee (after days there is a $10/day rental charge)Republic Services strives on our Customers and to resolve this issue would be willing to credit the rental fee of $but would need payment for our dumpster serviceOnce again the total of the dumpster was $+ $Rental = $- $rental credit = $dumpster -$payment already made by customer = Total owed is $Please call our office for payment of $190.00 to resolve the issue Thank you!Republic Services

Please accept our apologies for the delay in responding to complaint. The ownership change paperwork has been received, account changes completed and a refund for service and container removal processed. The sales representative has confirmed such with the customer

When I initially contacted the company about my service, I was told that a representative would contact meThat never happenedI called repeatedly with no response and incredible long hold times each timeI have a question about the rate as listed in the contractI would assume that rate would be locked in for that period of time and only roll over to the same rateOtherwise a new contract would be neededI also question as to which company this contract was enetered into withThere would appear to be a issue here as to which company hold this contractI would like an explanation regarding the rate and a copy of where We entered into a contract with "Republic Waste"

In their response, they say that the charge was effective September 1, I believe that Republic should have notified subscribers of this charge prior to its inception so that subscribers had the opportunity to cancel service before an unexpected charge was imposedI believe this is the proper way to conduct business

I just spoke with Sam and confirmed that he is a former Area Waste customer. I apologized for the inconvenience and the confusion during the transition. He has not received service from us and should not be billed. Sam's account shows closed as of 4/12/but still
shows a balance, which is why he received the invoice. I have committed to clearing the account balance so he should not receive any notices going forward. Sincerely,Tom P***BU Controller - Republic Services

[* *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Tell us why here...We will forward a letter to reflect customer's account has been credited and closed with zero balance, per her requestThanks

I received this message today saying my complaint is closedI have been trying to contact the person from Republic who left me a message on August 2, without successThis person left a message giving an unintelligible name, and the phone number ***I have called that number multiple times and get a message from *** Unity messaging asking for an extension numberIt then says "transferring to operator" and then "no operator available"Every time the same messageSo I have not been able to speak with this person.The recycling was eventually picked up and I did receive a credit for the recycling portion of my billThe same day I cancelled the recycling portion of my contract and paid the reduced amount for the following quarterHowever, Republic also withdrew the full amount from my bank account in addition a week later, even though I had cancelled automatic billingI have called them for a refund of that full amount and was told I need to wait 2-weeks for a refundSo that is where things stand now.I am not satisfied with this complaintI would still like to have the contract cancelled, receive a refund for the quarter paid in advance, and have no penalty for cancellation of the contract.Thank you

I called and spoke to our customer and was able to reach an amicable resolution with him, and pleased to know he'll continue to be a valued customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I have confirmed that they have brought my balance to zero. I would have preferred an apology but will consider this complaint resolved
Regards,
Alan D***

We will reach out to the customer and resolve the issue

The customer was contacted by Paolo C***, Sales Manager, who facilitated the closure of the accountPaolo apologized for the service issues and the response time.The container is scheduled to be removed on 7/28/Perhaps in the future, we can earn your business back.Thank you.Gail
***
General Manager

This complaint was previously responded to on the 27th of September. During that response we were able to look into the complaint and see where we failed to remove the mattress for the customer. Prior to the 27th we had rectified the situation and the pick up was completed.
Also as a courtesy to the customer and due to our failure to meet our own expectations as well as those of our customers, we removed any charges associated with the removal of the mattresses. We have also completed a root-cause analysis to better serve our customers on an ongoing basis.Thank you,Corby MS***

Re: Complaint ID # *** It is unfortunate that the issue regarding contracts was not fully disclosed to the customerThe so called standard boiler plate agreement seems to give Allied Waste or Republic Services the right to charge their customers with agreements any price they wish for many years, leaving their customer with an agreement that has no real meaning or bargaining power I was mislead that the “basic price of $266.26” was my “locked” in price stated on my contract. I was told for the term of months I was also told the Fuel/Environmental charge may change from time to time. It was written on my contract. My basic fee changed within the agreement term as well as my Fuel/Environmental fees Could you explain what the consumer gets by having an agreement? I have seen a variance in pricing that could range from $one month and $the following monthThat’s over a 50% variance I assume the “evergreen based” only has to do with length of service?!? I would like to know exactly when my agreement actually ended. The new agreement that Damian emailed to me January stated February monthly service would be $and starting in March the new agreed upon monthly service would go back down to 2014’s pricing of $a month Under comments it states “Rate Firm Until 03/2018, then increase 5% 03/and Increase 5% 03/2019. This all very misleading! I asked Damian to send me information on how I to cancel services. He did not send me that information as he stated he wouldI made an assumption I have one month left on old contract So I sent a letter of cancelation with current payment as well as a payment for February I am requesting a date Republic Services will be picking up their bin and that payment has been made in full Thank you, *** *** *** *** ***

The response states that Republic Services will credit my account, but is unclear if that means my bank account or my account with Republic ServicesAt this time there is no deposit back into my checking account for the amount noted. I understand this may take a day or two to complete but until that is resolved I cannot consider this resolved. I also can't check via their online customer portal as my account is closed so they don't allow access to my past account. I have a bigger issue with them removing money from a checking account which was deleted from their online payment system. To me that means they are holding onto bank account information of customers and former customersI logged into their online customer portal and manually deleted my accounts from the system. After I deleted by banking information from my online Republic Services account, they still were able to access my personal finances and remove money without authorization from me.The letter I received in the mail stated that my account was being transferred to a collections agencyIf this bogus account information has been or will be transferred to a collections agency it will affect my credit scoreRemoving collection agency items from credit scores is extremely difficult and could damage my very good credit score for a reason that has no merit

This location is located very close to Hwy in what the call “Short North”. There are a couple of Republic Dumpsters in the back of some businesses along with some from other waste services that are line of site to where a row of houses are about yards away I will communicate to
the driver that they need to service this location no earlier than 6:00am, and we will also put permanent notes on the drivers routes sheet as well This should alleviate the problem and we will monitor this stop to make sure we aren’t servicing before 6:00am Ron W*** Operations Manager Frank Rd e rw***[email protected] o *** *** w www.republicservices.com

Republic Services considers all claims involving debris coming from our fleet of vehicles as an important safety issueTowards that end, Republic Services investigates these reports as thoroughly as we can with the information providedWe work in partnership with our insurance company to assure the claim is investigated and when our vehicle is found to have caused damage to persons or property, we take responsibility to pay the reasonable costs to indemnify the individual for their lossIn the claim involving this individual, there was no identification provided of our vehicle’s license plate or the vehicle number painted on all of our trucksThe driver of the truck was not stopped by Ms*** and informed of the incidentTherefore we were unable to fully investigate and inspect the truck she reported as losing debrisMs*** reported the incident occurred on Interstate within the city limits of Tucson around 4:pm on a FridayWe do have trucks operating on Interstate 10, but we were unable to pinpoint any specific vehicle within our fleet that was at the same location at the same time as Ms*** reportsOur insurance company evaluated the available information and determined there was insufficient proof the flying debris came from our truckWhile we regret Ms*** has vehicle damage, we cannot take responsibility for her damage without an ability to assure ourselves we caused the damage

Services were provided durint the prior months under the customers name with paymentsNo statements have been returned to our office from the post officeCredit will be given for the Service Interrupt Fee due to the confusion

I have been getting service at this address for over years without this being an issueI understand in winter storms with an unplowed road that there may be a safety issue, however, there is no reason the truck shouldn't be able to navigate the road when it is plowed when virtually every other vehicle has no issue. I am not walking my garbage carts 1/mile in winter months in order to get picked up I will be cancelling my service if that is the case