Nikz At The Top

We will credit the charges and stop collection efforts

I am not satisfied with this brief response from Republic Services regardinf my complaint of failed servicesThey have issued me a credit however I have
repeatedly been assured that a supervisor would contact me and that a supervisor will follow up to ensure proper delivery of servicesNeither of these things have happened, therefore, I do not have confidence that Republic Services will follow through on what they have stated in response to my complaintAll I want is to have my trash picked up as promised on my regularly scheduled pickup days

I spoke to *** *** on March 31st at 11:am I advised her that with the implementation of the Aurora cart program every resident was given the opportunity to exchange their cart one time with in the first days of receiving their carts at no additional chargeMs *** exchanged her
container at no charge on 11/14/She than called on 2/22/and requested a 2nd exchange, she was advised by the customer service rep that it would be a $dollar charge as there are costs involved in exchanging containers (ie labor in picking up the old one and delivering the new one sanitizing the old container to get it ready for someone else...) at that time She requested to speak to a supervisorI took the call and when I politely confirmed that there would be a charge, she asked to speak to someone higher than me, at that time she ended the callShe received her one free exchange I have charged her for the exchange she is now getting, with the understanding that should she move I would remove the containers at no charge when in actuality she should be charge $for the removalsI have also already credited off the 2nd service interruption fee, the first one was credited off by her request on 1/28/

The response from Republic Services ignores all of the written evidence and admissions of its own employees It is the exact same response it previously submitted to me when I first challenged its mistake It is intellectually dishonest and unacceptable Instead of focusing on the
written records--invoices showing times per week, purchase orders showing times per week, email correspondence confirming times per week--Republic points to the driver's opinion that the route was times per week No objective arbiter would mistake what has happened here I am going to continue to pursue this until our customer is made whole

Hello First, I want to apologize for the miscommunication from our Customer Service Department and RepresentativesUnfortunately they made a mistake on your account and did not explain the account properly to youThey should have informed you that when you open and close / move your account
number remains the sameI do confirm payment on the 7/15/invoice that was due on 8/4/paid on 9/7/In error the representative closed your location at Shadow Wood Dr on 9/30/instead of 8/31/17; this caused you to show an open balance on your account of $for the month of SeptemberThis unfortunately then resulted in putting your account on Service InterruptionYour New address was billed on 9/15/and the representative gave you a promotional rate of $/ bimonthly making your rate $18/month vs the $20.00/month you were paying priorI have requested a credit on your account for the month of September for the address of Shadow Wood Dr., Dixon and have closed your account as you requested on Wildcat rdeffective the start date of 9/12/Once the credits apply to your account you will be at a zero balance. Once again I do apologize for the miscommunication and errors; if you have any further questions or concerns please feel free to contact us Thank you, Customer Service Supervisor

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ** ***

I DO NOT OWE THE LIKE BONNIE IS SAYING I OWE WHICH I AM GOING TO PAY AND SHE SAID MY ACCOUNT WAS PAST DUE I AM NOT GOING TO PAY FOR SERVICE I DID NOT RECEIVE THEY HAVE HERE FOR MONTHS.I HAVE NOT EVEN GOT A PHONE CALL ABOUT MY SERVICE ###-###-####

Hello,The reason I decided to write about this company is because of the dismissive way my account was canceledThis wasn't about whether I pay my bills or not on timeThe customer service rep canceled my account because he believed I hung up the phone on him which wasn't the caseI was at work when he called my cell and have very little receptionThis is not the way to resolve thisI was left without a service just because this rep decided he longer had any patience with meI did not become irate as he claimed.The least they should do is pay for mistreating meI now had to call other companies and pay upfront to get service but yet they continue to hold my money. This is not the way to do business or treat customers. ***

No one has contacted me at all about picking up the 96-gallon trash or waste containersThey are still here on my property and my complaint has not been resolved, at all

Mr***'s refund is valid and I have placed an expedited request to our accounting team to send his refund out to him immediatelyHe should expect to see the refund within days.I apologize for the delay in sending Mr***'s refund to him and offer my personal contact information should he
have any further questions regarding his services with us. Sincerely,Amie M***am***[email protected]

Company policy states that an account is closed at the end of the month. However, we will issue a refund for the amount of service that you received, the refund will be submitted next week for processingYou should receive the refund by end of the month

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The customer's requested service was scheduled on the wrong accountWhile the customer made several attempt to contact us regarding the missed service, we were unable to link the account to the correct address due to the initial scheduling errorOnce this was realized (Monday, March 27th) we
attempted to contact the customer regarding this issue and left two voicemail messagesThe customer was serviced on Monday, March 27th and the issue was resolved

This situation is being resolved by the Sales Supervisor. Account will be credited, no negative information will be reported. A message was left for Ms*** at 12:41pm est

The problem is the business has made these same promises numerous times and have not followed through I have paid for a service where they have only performed 50% of the time They simply ignore my area and don’t perform the require pickups!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will not consider this resolved until the services have been provided and I see a credit on my accountI appreciate the prompt response and look forward to this being reaolved
Regards,
*** ***

I would like to have a balanceFor no service and not all the trash and recycle was takenI had a personal container that needed to be thrown for recycle

In reviewing Ms*** account at *** *** *** **., we did recognize your bankruptcy as soon as you notified us 6/9/2016, the delay initially was because we were not listed as a creditor on your bankruptcyAs a courtesy to you we reached out to Nevada Power 6/9/and they were not
able to supply us with the cut-off information because they said they could not go back farther than I reached out to them today and a Supervisor supplied me with the information that the service was off here from 4/1/-6/30/We are submitting a credit to be posted to your account for $The total balance due on your account at this time is $this balance is for services provided from 10/1/12-9/30/the balance after the credit is applied will be $I am willing to setup a payment arrangement to help you get this cleared upPlease call ***

*** *** and I spoke about his situation with sporadic trash/recycling servicethe solution to the issue is this.- - Republic Services has instructed their drivers to call into their dispatch office every time that they are servicing the trash or recycling at Mr***s' home
Mr*** found this action acceptable regards,Dan T***

Good Afternoon,I have received the complaint regarding the service commitment failure. We have responded to the complaint by having a Supervisor personally remove the cart today, 8/11/15. I contacted the customer by telephone to confirm the removal and left a detailed voice message
asking her to let me know if there is anything more we can assist her with or if she had any questions. The complaint indicated a purchase price but the rate listed was actually for months of service which will prorate off of the account with the cancellation of service. There is typically a service fee for the cart removal which has been waive due to the week of delay in removing the cart. The customer will not be billed for the removal.We apologize for the delay and have confirmed removal of the cart. Please let me know if there is any additional information required to resolve and close this complaint.Thank you