Nikz At The Top

Mr***'s refund is valid and I have placed an expedited request to our accounting team to send his refund out to him immediatelyHe should expect to see the refund within days.I apologize for the delay in sending Mr***'s refund to him and offer my personal contact information should he
have any further questions regarding his services with us. Sincerely,Amie M***am***[email protected]

Our office issued a credit to this account on 7/17/in the amount of $which brings the account to a zero balance. We have also made numerous attempts to pick up our container and it is never out. I will be contacting the customer today to inform her of the credit and to
also have her put out our container so the servicing location can pick it up

Dear Mr*** Thank you for your time and feedback this afternoon. As I explained to you, our company goes through a Price Increase every January. Based on your suggestion, I will make sure that going forward we have additional information on the invoice to alert customers of
price changes. Thanks for your business!

Hello First, I want to apologize for the miscommunication from our Customer Service Department and RepresentativesUnfortunately they made a mistake on your account and did not explain the account properly to youThey should have informed you that when you open and close / move your account
number remains the sameI do confirm payment on the 7/15/invoice that was due on 8/4/paid on 9/7/In error the representative closed your location at Shadow Wood Dr on 9/30/instead of 8/31/17; this caused you to show an open balance on your account of $for the month of SeptemberThis unfortunately then resulted in putting your account on Service InterruptionYour New address was billed on 9/15/and the representative gave you a promotional rate of $/ bimonthly making your rate $18/month vs the $20.00/month you were paying priorI have requested a credit on your account for the month of September for the address of Shadow Wood Dr., Dixon and have closed your account as you requested on Wildcat rdeffective the start date of 9/12/Once the credits apply to your account you will be at a zero balance. Once again I do apologize for the miscommunication and errors; if you have any further questions or concerns please feel free to contact us Thank you, Customer Service Supervisor

Company policy states that an account is closed at the end of the month. However, we will issue a refund for the amount of service that you received, the refund will be submitted next week for processingYou should receive the refund by end of the month

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Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Also a sincere thank you to the Revdex.com and the woman whom I talked to at Republic yesterday for her help and understanding
Regards,
*** ***

The problem is the business has made these same promises numerous times and have not followed through I have paid for a service where they have only performed 50% of the time They simply ignore my area and don’t perform the require pickups!

We apologize for the failure in serviceWe have submitted a refund for the full amount paid on 11-18-We attempted contact with the customer on 12-7-

Our Operations Manager, *** *** has spoken with this Brockton resident as a follow up to his complaint. The resident stated that he hired someone to clean up the yard waste that was missed. Unfortunately, he does not have any receipts for this expense. Greg confirmed with him
that he has had no recent issues and pick ups have been on schedule
*** *** will follow up again with customer this week for resolution of this issues

Trash has been recovered and credit will be issued for missed services

I am not satisfied with this brief response from Republic Services regardinf my complaint of failed servicesThey have issued me a credit however I have
repeatedly been assured that a supervisor would contact me and that a supervisor will follow up to ensure proper delivery of servicesNeither of these things have happened, therefore, I do not have confidence that Republic Services will follow through on what they have stated in response to my complaintAll I want is to have my trash picked up as promised on my regularly scheduled pickup days

Scott does not think we caused this damage and it has been to turned into our 3rd party insurance to review and handle the claim which will most likely be denied. Meanwhile, I did authorize him to give the man $to settle this if he will do that

I spoke to *** *** on March 31st at 11:am I advised her that with the implementation of the Aurora cart program every resident was given the opportunity to exchange their cart one time with in the first days of receiving their carts at no additional chargeMs *** exchanged her
container at no charge on 11/14/She than called on 2/22/and requested a 2nd exchange, she was advised by the customer service rep that it would be a $dollar charge as there are costs involved in exchanging containers (ie labor in picking up the old one and delivering the new one sanitizing the old container to get it ready for someone else...) at that time She requested to speak to a supervisorI took the call and when I politely confirmed that there would be a charge, she asked to speak to someone higher than me, at that time she ended the callShe received her one free exchange I have charged her for the exchange she is now getting, with the understanding that should she move I would remove the containers at no charge when in actuality she should be charge $for the removalsI have also already credited off the 2nd service interruption fee, the first one was credited off by her request on 1/28/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This situation is being resolved by the Sales Supervisor. Account will be credited, no negative information will be reported. A message was left for Ms*** at 12:41pm est

Containers were removed from this property on 5/14/the trash service has been cancelled and a credit for $is being processed that represents the May & June charges from the March 20, invoices that was paid in April

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are dispatching a truck to collect the mattresses todayOur sincere apologies for the delay

Customer has two Republic services cans one which has a light blue lid and one a dark blue lidOur recycle can has the light blue lid to be distinguished from trashOur Recycle driver is looking for the light blue lids and is diligent not to dump trash and mix commoditiesResolution is
to have two recycle cans

We will credit the removal fee and this business will not receive anymore past due notices