Nikz At The Top

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Customer has two Republic services cans one which has a light blue lid and one a dark blue lidOur recycle can has the light blue lid to be distinguished from trashOur Recycle driver is looking for the light blue lids and is diligent not to dump trash and mix commoditiesResolution is
to have two recycle cans

Hi-I made a complaint that the business responded, said was resolved and that I would be given $refund/creditI have not received this creditAnd in fact I just received an email from them stating I have an invoice and I owe them moneyHowever, I had closed out my account and ended service with themPlease reopen this complaintThis company , Republic Services is beyond incompetent!!! They also stated in their response that they contacted me, which is as I contacted themAnd they never told me about the refund they were sendingI learned of it through what their response was on Revdex.com. Complaint #***.Thank you for your time and assistance!!
*** ***

Containers were removed from this property on 5/14/the trash service has been cancelled and a credit for $is being processed that represents the May & June charges from the March 20, invoices that was paid in April

I do apologize for this issue taking this long to get resolved. I have instructed our customer service department to issue the $credit that the customer has requested. There is no excuse for this matter to have continued so long. I will work with our customer service
department to prevent future issues. Thank you for the opportunity to correct this matter. Mike H***General Manager

I did speak with Laura today and she was very apologetic for the situation I was in She gave a small credit to myboyfriend's business account,
which I thought was nice However when I got home today, my trash was still setting at the end of my drivewayAround 5:I saw a C G S trash truck, that's who picks up for ***, and I had to chase the truck downI got him to back down the road and I asked him why he keeps skipping usHe said it was because *** didn't tell C G S to service our addressHe said it happens a lot There is no communication and often he has to go back and forth from towns that are a good to minutes apart Sounds to me like this is a problem that will continue, because he personally isn't our regular trash man They have different route's everyday I just want my trash to get picked up I don't want to wait around to chase down the trash truck I don't knits what else to do I'm very frustrated Laura has great customer service skillsBut on the same day she reassures me we can make this right, I was going to be skipped on service again, unless I chased them down the road

republic service came and picked up all of our trash of JanBut failed to pick up everyone else's on this roadThey just came out again today and picked up of our bags of trashReason of rejection was still concerned about
our community/road that hasn't got there trash picked up now for going on weeks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will
wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Baesd on an email request we received from this customer, we have credited any open charges on the account to ensure there is a zero balance going forward. We have also determined that the "automated" collection calls made to this account we sent in error. When the customer spoke with
our Customer Service department on Tuesday 7/28/15, she was advised that the balance on the account was being credited and the account had been closed. Due to a "door to door" campaign by a local competitor, our volume of removals has increased substantially; we are working to get the containers removed as quickly as possible

Customer was advised our company had offered a double pick up on Wednesday Jan27thWe took all trash accumulated by the customer throughout that week and paid the disposal costs for itThe cost per pick up is $We will credit this amount to customer’s account in good faith, however in the
future we will only be able to credit labor costs and not disposal costs (since we disposed of trash for two pickups, not one)Thank you

The response from the company is not true.1.The receptionist that I spoke with told me she would update my records and as of that day I would no longer Revive yard debris pick up charges. They have not offered me any discountI just paid my bill and it was in full. *and why would they, if what they say is true. This company is being deceitful and unethical in their charging. I will take them to small claims if I have toPlease get me the person and the address to whom I will serve thank you

I was charged for additional items that I had placed out , Bedding,they would not pick up yard waste when placed out in less it was not in the container

Service was suspended for non-payment on April 25, 2017. We received a payment for $on April 28,2017. Prior payment received was on March 1, 2017. Service resumed on May 3, 2017. On May the customer called to report the trash was not serviced, but the driver had not
been to this stop at the time of the call. The trash was serviced on May 10,2017. The customer has two accounts and only one account was closed ***) and the container removed. We are scheduling to remove the container for account ***

Ms*** has been a trash and recycling customer in LittletonThe Denver metro market has experinced such growth that our Operations required a Residential trash collection all metro area rerouteThis reroute is to gain efficiencies and increase our level of customer service and responsiveness to
all of our customer's needs. Sue *** has experienced service delays during this rerouteIt has been almost years since our last reroute and do not anticipate future service failures with Ms*** however, she has requested that we close her account and remove her carts by Per Ms***'s wishes we have closed her account and will collect her bins on if they are accessable to our driver

We are dispatching a truck to collect the mattresses todayOur sincere apologies for the delay

We will credit the removal fee and this business will not receive anymore past due notices

The customer’s payment of $was paid after the invoice reached days. Because the invoice reached days it resulted in a $interruption feeThe account will be issued a credit as a courtesy. The containers were scheduled to be removed on April 3, 2017, since the account
is subscription there will be a $removal fee that will also be credited as a courtesy. Republic Services would like to thank the customer for their business

Republics' standard removal charge is $50/container. We will credit these charges as a one time customer courtesy and verify that no negative credit reporting occurred

On Nov Mrs.*** contacted the customer service department and advised us she wanted to have yard waste added to her acct. She was advised at that time she would be charged a quarter for this service. Effective that billing cycle she was charged a quarter. We
have no idea she was not interested in continuing with service or not using it until she called in to the customer service department inquirying why she was paying for this serviceShe stated she was having her son take it to his home to dispose of. We send a bill quarterly to this customer it is her responsibility to review her bill and make payment on time. This Acct goes off and on service interruption. Ms *** demanded we return years worth of yard waste service she did not use. The supervisor checked with the driver to confirm if he had been picking up yard waste at this home he stated he did not. I offered to give customer the last quarter of yard waste back to her acct. This was done as a good will gesture and was not required. We here at Republic do not know if a customer is using all their services but upon notification they can cancel at any timeOur records indicate she requested a service which was her option to use. The *** *** county market is open and therefore she was not bound by a contract to remain a customer of Republic Services. She had the choice to shop other haulers if not satisfied with our service

We apologize to the customer that they felt they needed to leave our service we do have the request for the refund they requested of $in the system and the check will be cut on 3/2/and mailed to the address on their account