Nikz At The Top

I was charged for additional items that I had placed out , Bedding,they would not pick up yard waste when placed out in less it was not in the container

I do apologize for this issue taking this long to get resolved. I have instructed our customer service department to issue the $credit that the customer has requested. There is no excuse for this matter to have continued so long. I will work with our customer service
department to prevent future issues. Thank you for the opportunity to correct this matter. Mike H***General Manager

The customer’s payment of $was paid after the invoice reached days. Because the invoice reached days it resulted in a $interruption feeThe account will be issued a credit as a courtesy. The containers were scheduled to be removed on April 3, 2017, since the account
is subscription there will be a $removal fee that will also be credited as a courtesy. Republic Services would like to thank the customer for their business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will not consider this resolved until the services have been provided and I see a credit on my accountI appreciate the prompt response and look forward to this being reaolved
Regards,
*** ***

I would like to have a balanceFor no service and not all the trash and recycle was takenI had a personal container that needed to be thrown for recycle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will
wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Baesd on an email request we received from this customer, we have credited any open charges on the account to ensure there is a zero balance going forward. We have also determined that the "automated" collection calls made to this account we sent in error. When the customer spoke with
our Customer Service department on Tuesday 7/28/15, she was advised that the balance on the account was being credited and the account had been closed. Due to a "door to door" campaign by a local competitor, our volume of removals has increased substantially; we are working to get the containers removed as quickly as possible

I did speak with Laura today and she was very apologetic for the situation I was in She gave a small credit to myboyfriend's business account,
which I thought was nice However when I got home today, my trash was still setting at the end of my drivewayAround 5:I saw a C G S trash truck, that's who picks up for ***, and I had to chase the truck downI got him to back down the road and I asked him why he keeps skipping usHe said it was because *** didn't tell C G S to service our addressHe said it happens a lot There is no communication and often he has to go back and forth from towns that are a good to minutes apart Sounds to me like this is a problem that will continue, because he personally isn't our regular trash man They have different route's everyday I just want my trash to get picked up I don't want to wait around to chase down the trash truck I don't knits what else to do I'm very frustrated Laura has great customer service skillsBut on the same day she reassures me we can make this right, I was going to be skipped on service again, unless I chased them down the road

In reviewing Ms*** account at *** *** *** **., we did recognize your bankruptcy as soon as you notified us 6/9/2016, the delay initially was because we were not listed as a creditor on your bankruptcyAs a courtesy to you we reached out to Nevada Power 6/9/and they were not
able to supply us with the cut-off information because they said they could not go back farther than I reached out to them today and a Supervisor supplied me with the information that the service was off here from 4/1/-6/30/We are submitting a credit to be posted to your account for $The total balance due on your account at this time is $this balance is for services provided from 10/1/12-9/30/the balance after the credit is applied will be $I am willing to setup a payment arrangement to help you get this cleared upPlease call ***

Good Afternoon,I have received the complaint regarding the service commitment failure. We have responded to the complaint by having a Supervisor personally remove the cart today, 8/11/15. I contacted the customer by telephone to confirm the removal and left a detailed voice message
asking her to let me know if there is anything more we can assist her with or if she had any questions. The complaint indicated a purchase price but the rate listed was actually for months of service which will prorate off of the account with the cancellation of service. There is typically a service fee for the cart removal which has been waive due to the week of delay in removing the cart. The customer will not be billed for the removal.We apologize for the delay and have confirmed removal of the cart. Please let me know if there is any additional information required to resolve and close this complaint.Thank you

The response from the company is not true.1.The receptionist that I spoke with told me she would update my records and as of that day I would no longer Revive yard debris pick up charges. They have not offered me any discountI just paid my bill and it was in full. *and why would they, if what they say is true. This company is being deceitful and unethical in their charging. I will take them to small claims if I have toPlease get me the person and the address to whom I will serve thank you

Service was suspended for non-payment on April 25, 2017. We received a payment for $on April 28,2017. Prior payment received was on March 1, 2017. Service resumed on May 3, 2017. On May the customer called to report the trash was not serviced, but the driver had not
been to this stop at the time of the call. The trash was serviced on May 10,2017. The customer has two accounts and only one account was closed ***) and the container removed. We are scheduling to remove the container for account ***

Hi-I made a complaint that the business responded, said was resolved and that I would be given $refund/creditI have not received this creditAnd in fact I just received an email from them stating I have an invoice and I owe them moneyHowever, I had closed out my account and ended service with themPlease reopen this complaintThis company , Republic Services is beyond incompetent!!! They also stated in their response that they contacted me, which is as I contacted themAnd they never told me about the refund they were sendingI learned of it through what their response was on Revdex.com. Complaint #***.Thank you for your time and assistance!!
*** ***

*** *** and I spoke about his situation with sporadic trash/recycling servicethe solution to the issue is this.- - Republic Services has instructed their drivers to call into their dispatch office every time that they are servicing the trash or recycling at Mr***s' home
Mr*** found this action acceptable regards,Dan T***

republic service came and picked up all of our trash of JanBut failed to pick up everyone else's on this roadThey just came out again today and picked up of our bags of trashReason of rejection was still concerned about
our community/road that hasn't got there trash picked up now for going on weeks

Ms*** has been a trash and recycling customer in LittletonThe Denver metro market has experinced such growth that our Operations required a Residential trash collection all metro area rerouteThis reroute is to gain efficiencies and increase our level of customer service and responsiveness to
all of our customer's needs. Sue *** has experienced service delays during this rerouteIt has been almost years since our last reroute and do not anticipate future service failures with Ms*** however, she has requested that we close her account and remove her carts by Per Ms***'s wishes we have closed her account and will collect her bins on if they are accessable to our driver

Customer was advised our company had offered a double pick up on Wednesday Jan27thWe took all trash accumulated by the customer throughout that week and paid the disposal costs for itThe cost per pick up is $We will credit this amount to customer’s account in good faith, however in the
future we will only be able to credit labor costs and not disposal costs (since we disposed of trash for two pickups, not one)Thank you

On Nov Mrs.*** contacted the customer service department and advised us she wanted to have yard waste added to her acct. She was advised at that time she would be charged a quarter for this service. Effective that billing cycle she was charged a quarter. We
have no idea she was not interested in continuing with service or not using it until she called in to the customer service department inquirying why she was paying for this serviceShe stated she was having her son take it to his home to dispose of. We send a bill quarterly to this customer it is her responsibility to review her bill and make payment on time. This Acct goes off and on service interruption. Ms *** demanded we return years worth of yard waste service she did not use. The supervisor checked with the driver to confirm if he had been picking up yard waste at this home he stated he did not. I offered to give customer the last quarter of yard waste back to her acct. This was done as a good will gesture and was not required. We here at Republic do not know if a customer is using all their services but upon notification they can cancel at any timeOur records indicate she requested a service which was her option to use. The *** *** county market is open and therefore she was not bound by a contract to remain a customer of Republic Services. She had the choice to shop other haulers if not satisfied with our service

They will remove the container and trash, charge me through their last actual pickup date, which was prior to December 19th, and there will be no pick up feeThey can leave it here forever if not agreed toIf they trespass they will be prosecuted as entering private property unauthorized, per this responseUntil they agree to these terms and conditions they have donated a container

I was told the refund was issued Weeks agoI have yet to receive itI have no missed calls or voicemails from the company