Nikz At The Top

We have reached out to customer and have been in communication regarding his concernWe serviced all containers and confirmed service with resident. We have also issued a credit for the miss pick-ups

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Republics' standard removal charge is $50/container. We will credit these charges as a one time customer courtesy and verify that no negative credit reporting occurred

Hi there, after going over the billing I see that the account was closed but the yard waste was not removed from the billing statementDue to the yard waste not being removed at the time of cancelation the account then incurred a late fee and there were also removal fees that needed to be
credited back to the customer I have applied credits to the account and there will be a refund of $that will go to Mr***My apologizes for the inconvenience. Thank you,MarshaOperations Clerk

The customer was happy with the year of credit that was issued to her account but was not happy with the solid waste ordinance, there is nothing more for us to do

I left a voice mail on 9/21/for Tara letting her know we will be crediting off the balance on the account

We apologize to the customer that they felt they needed to leave our service we do have the request for the refund they requested of $in the system and the check will be cut on 3/2/and mailed to the address on their account

Republic Services accommodated the customer by letting them out of the contract early. The customer received service on 02/02/The account was closed before the next service date of 02/09/16. All charges stand as a contract was in place and Republic Services serviced the
customer

We find the response to be inaccurate and fails to provide relief for inaccurate billings and missed service Legal review of complaint and service history pending

While I understand we made an error in applying the most recent payment and we apologized for this inconvenience--we have since corrected that issue as well as authorized service. BESPOKE Furniture has accounts with large balances unpaid. Account *** is days past due with a balance of $3061.00--the overpayment of $will be applied to this account. Account *** is days past due with a balance of $and account *** is days past due with a balance of $3317.68. I have attached a screen shot from our billing system showing these balances.Republic Services would appreciate prompt payment of the outstanding balances so there are no further service interruptions. Thanks you,Matt N***

Due to changes in operational routing, we no longer offer the once per month pickup. Regarding issuing the credit of $for the gate damage, we are continuing to investigate with our insurance company. Final determination will be made by the insurance company

Service was not provided because the container was overweight and oversized. Containers may not exceed gallons in volume and pounds in weight. The supervisor reported that the container was gallons in volume, and over pounds in weight. Service was provided, earlier,
this morning as a courtesy

I have not reviewed a direct response from the business in reference to complaint ID ***, but read what was sent to the Revdex.com in this regard. It is untrue that I was told a check could not be cut to reimburse damages, however, deduction of $from my bill will resolve the issue at this time. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Account has been credited $per the customer's request. Operations has been made aware and will recover trash as soon as possible

The response to my complaint was that a refund had already been granted on 6/19/when I asked to have my service ended If this had been the case, I would not have made a complaint in the first place Yes, I did cancel my service at that time and attempted to discuss the refund I was transferred from one person to another who then said I had to wait for the billing department to call me since nobody up to that point could make sense of what had happened I never received that call.To say now, days later that a refund has been in process all along while I have not seen a reversal of the charges on my credit card, nor any kind of mailed statement suggesting any such refund exists for the bulk pickup service charge, nor did I ever receive a phone call or confirmation of any kind, it's absurd Why would a refund be in process under those circumstances? I've already had enough people say I was getting a refund only to end up with a bill instead Until I see that refund, I do not accept this offer It is my opinion that if paperwork truly began on 6/19/that days is more than enough time to issue a refund

I contacted *** on the complaint and apologized for the mess on the transfer of service and am sorry that we lost the business due to the poor transfer of serviceI did also inform that they will be receiving a refund back for unused service, as well as a courtesy credit of $for all the
inconvenience on her part with all the calls and time to our customer service team

We apologize for any inconvenience , a full credit has *een issued and no further action is neededPlease call Zack at *** if you have any more questionsThanksZ*

Republic Services will be exchanging the customer's container back to the originally contracted size and a credit will be provided to the customer. We apologize for inconvenience and confusion - it seems the change to the account was made by a person not authorized to make such a change

The Total Fuel/Environmental
Recovery Fee of $10.95, Total State Tax of $is not applicable to a one time "Container Removal". You are applying one months worth of fees for a one time "Container Removal" Also, the Administration Fee of $is equal to three months worth of fees per your previous invoices sent every three months.You are applying one months worth of Taxes with the $3.83 one time "Container Removal". I did not request the service of "Container Removal"That was your demand per your mail correspondence

Wednesday, October 26, Dear *** ***, Thank you for taking the time to share your thoughts and opinions about Republic Services. We greatly value your feedback and commentsWe believe listening to our customers is the best way to improve our service and the customer
experience In response to the complaint from the Revdex.com #***, as per our phone conversation on Monday October 24, I have issued a credit on the account from 7/7/when the property was sold and credited off all the charges incurred thereafter. I apologize for any inconvenience this may have caused As we strive to continue improving the experience for our customers, your direct feedback is very important to us. As the Customer Service Manager of Republic Services in Stockton, it is important to me that we not only meet your expectations, but we exceed them We thank you for your time and willingness to share your input and experience with us. Please feel free to reach out to me directly if you would prefer a phone conversation ###-###-#### Molly G*** Republic Services