Nikz At The Top

I left a voice mail on 9/21/for Tara letting her know we will be crediting off the balance on the account

We find the response to be inaccurate and fails to provide relief for inaccurate billings and missed service Legal review of complaint and service history pending

Account has been credited $per the customer's request. Operations has been made aware and will recover trash as soon as possible

We have reached out to customer and have been in communication regarding his concernWe serviced all containers and confirmed service with resident. We have also issued a credit for the miss pick-ups

I was told the refund was issued Weeks agoI have yet to receive itI have no missed calls or voicemails from the company

Hi there, after going over the billing I see that the account was closed but the yard waste was not removed from the billing statementDue to the yard waste not being removed at the time of cancelation the account then incurred a late fee and there were also removal fees that needed to be
credited back to the customer I have applied credits to the account and there will be a refund of $that will go to Mr***My apologizes for the inconvenience. Thank you,MarshaOperations Clerk

They will remove the container and trash, charge me through their last actual pickup date, which was prior to December 19th, and there will be no pick up feeThey can leave it here forever if not agreed toIf they trespass they will be prosecuted as entering private property unauthorized, per this responseUntil they agree to these terms and conditions they have donated a container

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I contacted *** on the complaint and apologized for the mess on the transfer of service and am sorry that we lost the business due to the poor transfer of serviceI did also inform that they will be receiving a refund back for unused service, as well as a courtesy credit of $for all the
inconvenience on her part with all the calls and time to our customer service team

The response to my complaint was that a refund had already been granted on 6/19/when I asked to have my service ended If this had been the case, I would not have made a complaint in the first place Yes, I did cancel my service at that time and attempted to discuss the refund I was transferred from one person to another who then said I had to wait for the billing department to call me since nobody up to that point could make sense of what had happened I never received that call.To say now, days later that a refund has been in process all along while I have not seen a reversal of the charges on my credit card, nor any kind of mailed statement suggesting any such refund exists for the bulk pickup service charge, nor did I ever receive a phone call or confirmation of any kind, it's absurd Why would a refund be in process under those circumstances? I've already had enough people say I was getting a refund only to end up with a bill instead Until I see that refund, I do not accept this offer It is my opinion that if paperwork truly began on 6/19/that days is more than enough time to issue a refund

Due to changes in operational routing, we no longer offer the once per month pickup. Regarding issuing the credit of $for the gate damage, we are continuing to investigate with our insurance company. Final determination will be made by the insurance company

Service was not provided because the container was overweight and oversized. Containers may not exceed gallons in volume and pounds in weight. The supervisor reported that the container was gallons in volume, and over pounds in weight. Service was provided, earlier,
this morning as a courtesy

I have not reviewed a direct response from the business in reference to complaint ID ***, but read what was sent to the Revdex.com in this regard. It is untrue that I was told a check could not be cut to reimburse damages, however, deduction of $from my bill will resolve the issue at this time. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

While I understand we made an error in applying the most recent payment and we apologized for this inconvenience--we have since corrected that issue as well as authorized service. BESPOKE Furniture has accounts with large balances unpaid. Account *** is days past due with a balance of $3061.00--the overpayment of $will be applied to this account. Account *** is days past due with a balance of $and account *** is days past due with a balance of $3317.68. I have attached a screen shot from our billing system showing these balances.Republic Services would appreciate prompt payment of the outstanding balances so there are no further service interruptions. Thanks you,Matt N***

Republic Services accommodated the customer by letting them out of the contract early. The customer received service on 02/02/The account was closed before the next service date of 02/09/16. All charges stand as a contract was in place and Republic Services serviced the
customer

The customer was happy with the year of credit that was issued to her account but was not happy with the solid waste ordinance, there is nothing more for us to do

There has been no acknowledgement of action that will be taken to deal with any future issues, responding to customers through the website, local TV station or communication to the cityIt took the city having to
tell Republic Disposal that they must remedy the situation immediatelyWe pay for a service that we have the right to receive as contracted (unless told of circumstances beyond their control)This situation was caused by the driver skipping some streets, which was unacceptableRepublic Disposal continued the problem by not responding to requests for information, as if their customers don't matterTAKE OWNERSHIP!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I would like to present a rebuttal to the answer by Ty K***, representing Republic Services. MrK*** states that he and another representative went to my apartment building and spoke to my manager and his son about renewing a contract. Neither my manager nor his son have authority to sign a contractMrK*** states that the manager said he did have authority and that the son signed the new contract. The son is NOT my employee, just lives at the building with his father. Both my manager and the son deny signing a the contract. I have seen the sons signature and it’s not even close to the one on the contract that was sent to me. Basically, MrK*** is saying that he could have asked any tenant at the building if they had authority to sign a contract, and if they said yes and signed it then I would have to honor that contract. My managers son is just that, a tenant living at my building, although he denies signing anything. I gave a legal day notice to cancel service at the end of the contract that I have, which was June 31, 2016. They still have their trash bins at my complex and are servicing them. I want them to remove the trash bins and honor my day notice. I have another collection company servicing he building Thank you for your consideration of this complaint. Sincerely,

Republic Services will be exchanging the customer's container back to the originally contracted size and a credit will be provided to the customer. We apologize for inconvenience and confusion - it seems the change to the account was made by a person not authorized to make such a change