Nikz At The Top

Spoke to customer and she felt that she was charged unfairly, we are waiting on back up paper work to prove that she did not move in until OctoberRepublic has agreed to credit her for three months worth of service as soon as we receive the copy of her deed

We would like to thank the *** for reaching out to us. The matter was handled by the representative on 8/19/and the account shows a balance due of $0.00. There is nothing to be paid and the account is closed. My guess is that the invoice or notice received was delayed in
the mail.If I may inquire of the ***: what date shows on the invoice? If it was generated 8/or prior to that date, there would have still been a balance showing in our system (overnight processing from the 19th would not have cleared the balance for bills generated that day). They can contact me directly at *** or send an email to ***Thank you,Carey L***, Sales Supervisor, Republic Services

This location is located very close to Hwy in what the call “Short North”. There are a couple of Republic Dumpsters in the back of some businesses along with some from other waste services that are line of site to where a row of houses are about yards away I will communicate to
the driver that they need to service this location no earlier than 6:00am, and we will also put permanent notes on the drivers routes sheet as well This should alleviate the problem and we will monitor this stop to make sure we aren’t servicing before 6:00am Ron W*** Operations Manager Frank Rd e rw***[email protected] o *** *** w www.republicservices.com

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RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I have confirmed that they have brought my balance to zero. I would have preferred an apology but will consider this complaint resolved
Regards,
Alan D***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I received this message today saying my complaint is closedI have been trying to contact the person from Republic who left me a message on August 2, without successThis person left a message giving an unintelligible name, and the phone number ***I have called that number multiple times and get a message from *** Unity messaging asking for an extension numberIt then says "transferring to operator" and then "no operator available"Every time the same messageSo I have not been able to speak with this person.The recycling was eventually picked up and I did receive a credit for the recycling portion of my billThe same day I cancelled the recycling portion of my contract and paid the reduced amount for the following quarterHowever, Republic also withdrew the full amount from my bank account in addition a week later, even though I had cancelled automatic billingI have called them for a refund of that full amount and was told I need to wait 2-weeks for a refundSo that is where things stand now.I am not satisfied with this complaintI would still like to have the contract cancelled, receive a refund for the quarter paid in advance, and have no penalty for cancellation of the contract.Thank you

Our Operations Supervisor will contact MrK*** regarding the missed service, and explain the steps taken to prevent future occurrencesThe Supervisor will monitor MrK***'s address/street to verify services completed each week until such time that consistency is restored

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The customer was contacted by Paolo C***, Sales Manager, who facilitated the closure of the accountPaolo apologized for the service issues and the response time.The container is scheduled to be removed on 7/28/Perhaps in the future, we can earn your business back.Thank you.Gail
***
General Manager

On 11/06/15, the customer, Mr*** called requesting that he speak to the sales representative in charge of his account due to his increased rate adjustment for his sanitation containerThe sales representative responded to Mr*** on or about 11/10/15. Mr
*** requested to his service be cancelled as he disputed the charge increase and stated he had no more need for the sanitation container. The sales represented informed Mr*** his contract was valid until 11/2017. If he chose to cancel his contract, he would be assessed and early termination fee, as indicated in the terms of the contractFrom that point Mr*** and his sales representative have been in contact regarding options for his account. As a final result the sales representative was able to derease charges effective 11/13/15.Currently, as of today, 11/18/15, the account remains open and there have been no further inquiries from the customer

A courtesy credit will be issued to the customer's account as requested. We apologize for the miscommunication that resulted in the removal of his cart when he intended to return it to the division himself

We will be working with our CRC on how to work with customers when they call in to them

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***6, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have spoken to the customer. We had an error on our part that delayed the check being processed. We are getting the check expedited to her current address. Customer was satisfied with our actions and response. Bill V***General ManagerRepublic Services - Beaumont

MrB*** called me directly this morningI explained the remaining balance was for the removal of his containerHe said he didn't have our containersAfter looking through our notes I found where MrB*** had called back in & had us remove our container & was using his own
I agreed to credit the entire balance of & apologized to MrB*** for his issuesThis has been successfully resolved

First: The
driver was either inobservant or not in control of his vehicle, and obviously wholly and completely unaware of his surroundings, thus causing the line to come down. What did he do differently that day, than the past few years as he drove the exact same route? New Driver???Second: The extremely rude woman at CCMSI, Nancy D***, has been extremely unprofessional with both myself, and my resident tennant. Pull The Recordings they are required by law to keep on record!!! My tennant in the house claims that Nancy D*** was putting words in her mouth, and told Ms D*** she had entered a statement on behalf of the tennant in the residence

Fees have been credited offThank you!

This account was a part of a Home Owner's Association contract that was not renewedThe billing should have ended but it continued in errorWe have extended the service with the customer to match the timeframe that was billed to themThis issue has been resolved

I spoke with Dr*** and explained what has been going on and what we are doing to correct the issueHe now has a direct number to reach me and seemed appreciative of the conversation