Nikz At The Top

Thank you for responding, and removing those fees from my account. Unfortunately I cannot accept your response at this time, because I do not see that the charges have actually
been removed. The balance is not $on my account, it remains to be $88.66.Please see the attached screenshot of my account as it appears when I log into your website as of 10/11/2017.Please remove all fees from my account, so that my account will reflect a $balance, as you've said you would. I will be able to accept your response when I see this has happened.Thanks,

We apologize for the confusion during the re-route transition and we appreciate the feedbackWhile we did actively call and leave messages for all impacted customers we did not send anything through the mailWe have followed up with the community about the best way to communicate moving forward if any additional changes are madeWe strive to provide excellent service and we do appreciate the feedback and recommendations made by the customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have spoken to the business manager and she has assured me the situation has been resolve The resolution is satisfactory to meIf I do not receive any more late notices I will consider this complaint resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The account is under *** ***

Our Operations Manager Tim A*** spoke with Mr*** on 03-27-regarding the missed trash services. Tim gave maps of this area to all of our residential drivers and communicated directly with both of Mr***’s regular drivers. Mr*** was contacted on 03-28-to
verify that his regular trash service occurred. Mr*** confirmed that it had occurred. He stated that we didn’t need to contact him any further as long as we just picked up his trash on his regular service days. Tim reminded the driver again on 03-31-17, his next service day, and the driver called at 12:to verify the can was serviced

Yes the OP has talked with me in the past, and yes I do believe that it was him that came out and fixed it in the pastThe OP, Jesse I think, is very nice and politeWhom ever wrote this response needs to have his story straight thoughI was never advised that there are other trucks that pull on the court, Jesse would not advise me of that because he knows who I am, and he knows his drivers did thisHe knows that I have been home that past several Fridays and sat in the window and watched his driver do thisHe knows that I watched the driver get out of his truck and move the new larger rock out of the way so he could drive through the grassThis route was only taken because I am tired of paying a company to clean my trash, and then having to clean theirs for freeI'm not an irate customer, I'm not asking for anything unreasonable, and I don't like the tone of the response trying to make me out to be suchI just want them to fix their mess and bring some rocks large enough to stop their drivers from doing this againI don't enjoy complaining, I don't want to complain about this every year, I want them to either teach their drivers how to drive around a circle not through it with what they have or get smaller trucks that aren't so difficult to get around the circle

Frank, Please call me a* ***I tried calling you at the number we have on record but it seems that is a former employer and they didn't have a new number for you Thanks, Mike ***, General Manager

Spoke with customer on Friday 3/9/in the afternoon and offered one (1) year of service at no charge Mr *** accepted this offer Sincerely, Jeff B***

Hello *** ***, My name is Linda and I am the Customer Service Supervisor here at Republic Services in JolietFirst, I want to apologize about the entire situation that time you have spent on this matterI didn't receive a message from you so I apologize that I didn't return your callThe
amount of $was for a removal fee which is a standard fee that is billed to all customersWe bill for delivery and removal of the containersIn lieu of the misunderstanding and the lack communication I will credit off the amount of $and will communicate this to our collections agencyOnce again, I do apologize and if you have questions or need further assistance please feel free to contact me.Thank you,Linda

The account was credited of all charges and closed

The account has been credited and has a $balance

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I do not see any other response from the company other than the original one stating my
garbage cans were not always outI spoke via email to one of the representatives at republic and thought we were reaching an agreeable solution, however, he discontinued contactMy carts were picked upI am uncertain what the outcome is other than a resolution has not been reachedAgain, poor service

The customer was contacted on 08/10/at 12:35pm. A quarterly refund request has been submitted. A request to have the containers removed was submitted. The customer was advised of these actions and was advised of the processing timelineThe customer was given a local
contact for any additional follor concerns

Supervisor was sent to this address Friday afternoon to collect customers trash. A recycling bin has been scheduled for delivery today, 7/31/17. In addition, a reminder has been given to this route to ensure customer is properly serviced on Monday. We apologize for the
inconvenience

We have reviewed the account and have waived the removal chargesThe account is closed and a zero balance on the account

VanderHaar Auto service will have their services canceledRobert MCommerical sales will call to schedule a pick up and close the accountThe agreement clearly states the cancel letter must be sent certified, days prior to the renewal effective dateThis is to ensure it, the letter, was
sent and receivedCustomer failed to do so, but Republic Services will cancel the agreement and remove receptacle

This is an ongoing problem that has been reported many times with no resolution from this rubbish companyI am fighting a $fine from the Brockton Board of Health because of them not making my rubbish pickupThis company feels that they are always right not the customer, but with the number of complaints you would think they would try and resolve the ongoing issuesI was only asking for the last three cleanups I paid for not the expense of flying from Florida to resolve this issue and the fineI guess it seem as if I will have to speak with an attorney and go thru the court system to obtain my additional expenses that I paid over and beyond what I pay on my tax bill for rubbish pickup that I am not getting

Route Supervisor worked with a representative in T** *** *** *** as well as the customer for permanent resolution. Trash has been recovered. Customer's stop has been added to our daily tracker to monitor the piday to ensure the collection days going
forward are taken care of. Driver will immediately confirm trash has been collected for the upcoming weeks and until further notice

Dear Ms*** ***, Thank you for the feedback on Republic Services and thank you for the opportunity to serve you. I apologize for the inconvenience and frustration we have created for you. We are crediting your closed account $immediately and will cease the
credit collection process. Again, I am sorry for the challenges we created. Please do not hesitate to reach out if I can assist with anything at any time. Sincerely, Jeff M***General Manager *** ** *** *** *** *** *** ** ***
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